The Fundamentals of Competency Training

Fundamentals in Competency Training

Improve Training ROI with Competencies

sponsored by

www.lambdasolutions.net

presenters

Bernadette AllenCEO, the Competency GroupArnet Tkachuk

Business Analyst

www.lambdasolutions.net www.thecompetencygroup.com

about Lambda Solutions

Support and training in Learning Management Systems

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The Competency Group

The Competency Group Inc. has provided customized human resource development strategies since 1997 for various industries.

The Competency Group specializes in: Occupational standards development Occupational research Competency profiles DACUM facilitation Competency-based training development




Overview of the presentation

The Competency Group What is Competency-based training?

Analysis Content Training Model

ROI

Lambda Solutions Competencies in LMS




a distribution of Moodle

Are you wasting training dollars?




Why training dollars may be wasted

Are you missing the strategic foundation? Are specific performance outcomes for

job success defined? Are performance standards defined?

Without a strong foundation outcomes are hit-or-miss

Topics may match but outcomes and levels of achievement do not

Wrong training approach to accomplish desired change




A Competency Framework Ensures Training ROI

Defines the standards foreach job role or function

Provides framework for: training all human resource management functions




What is competency-based training?

1. Competency Analysis

• Defines job skills

• Defines performance standards

2. Content

• Targets skills

• Enables performance

• Various formats

3. Training Model

• Self-directed

• Individualized

• Mentor or facilitator




1. Competency Analysis

Competency analysis of job, role or function

Performance standards




Performance Rating Scale

1 Can perform some parts of this skill satisfactorily but requires assistance or supervision to perform the entire skill

2 Can perform this skill satisfactorily but requires periodic assistance or supervision

3 Can perform this skill satisfactorily without assistance or supervision

4 Can perform this skill with satisfactorily with more than acceptable speed and quality




2. Content: Competency-based Training

What really matters is that the learner works to achieve the level of performance required

There is evaluation of performance Competency-based training can be

delivered in any format




Example: Competency-based Training Content

Customer service training Competency analysis Online learning modules Classroom practice On the job checklists Observation of performance




3. Competency-Based Training Model

Employee proposes

learning plan Manager confirms

learning plan

Employee implements learning plan

Employee self evaluates

performance

Manager observes and

evaluates performance

Organization defines

competencies

Employee self-evaluates

Manager confirms

evaluation

Skill gaps identified




Competency-based Training: Onboarding

Select priority skills for orientation Group skills for realistic learning Select training Method




Competency-based Training Promotes Employee Engagement

Collaborative process employee and manager

Makes expectations for jobs transparent

Builds employee confidence Employees identify their

interests Career progression Cross training




Competency-based Training is Tied to Bottom Line Results

Clear performance expectations specified Performance standards identified Track employee performance

against expectations Determine if training was

successful in terms of performance

Conduct ROI studies




Succession Planning

Competency-based training is for succession planning: Identify key jobs/positions

Competency-based training for succession planning: Identify key jobs/positions Develop competency maps for key

positions Build learning paths to develop

replacements




Maximize Your LMS Investment

Having an established competency framework allows you to: Provide training that addresses specific

skills and performance standards Evaluate existing training content

against your skill needs Link competencies to e-learning and

other training content Provide strong basis for all human

resources management initiatives




Competencies demo




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Repositories

CalendarContent

ManagementUserManagement

Messaging &Notifications

LearningActivities & Types

CourseManagement

Integration w/other systems

Social Learning

AudienceManagement

F-2-F TrainingSupport

Competencies &Organizational Roles

IndividualLearning Plan

Enterprise ReportingDashboard

(Learners & Managers)

Totara Sync

ProgramManagement

TeamManagement

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The Fundamentals of Competency Training

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Transcript of The Fundamentals of Competency Training