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The Full Story: Managing Change at 100MPH [FutureStack16]
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Transcript of The Full Story: Managing Change at 100MPH [FutureStack16]
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Henry Shapiro, Senior Product Manager, Insights@nah_serious
The Full StoryManaging change at 100 mph
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This document and the information herein (including any information that may be incorporated by reference) is provided for informational purposes only and should not be construed as an offer, commitment, promise or obligation on behalf of New Relic, Inc. (“New Relic”) to sell securities or deliver any product, material, code, functionality, or other feature. Any information provided hereby is proprietary to New Relic and may not be replicated or disclosed without New Relic’s express written permission.
Such information may contain forward-looking statements within the meaning of federal securities laws. Any statement that is not a historical fact or refers to expectations, projections, future plans, objectives, estimates, goals, or other characterizations of future events is a forward-looking statement. These forward-looking statements can often be identified as such because the context of the statement will include words such as “believes,” “anticipates,”, “expects” or words of similar import.
Actual results may differ materially from those expressed in these forward-looking statements, which speak only as of the date hereof, and are subject to change at any time without notice. Existing and prospective investors, customers and other third parties transacting business with New Relic are cautioned not to place undue reliance on this forward-looking information. The achievement or success of the matters covered by such forward-looking statements are based on New Relic’s current assumptions, expectations, and beliefs and are subject to substantial risks, uncertainties, assumptions, and changes in circumstances that may cause the actual results, performance, or achievements to differ materially from those expressed or implied in any forward-looking statement. Further information on factors that could affect such forward-looking statements is included in the filings New Relic makes with the SEC from time to time. Copies of these documents may be obtained by visiting New Relic’s Investor Relations website at ir.newrelic.com or the SEC’s website at www.sec.gov.
New Relic assumes no obligation and does not intend to update these forward-looking statements, except as required by law. New Relic makes no warranties, expressed or implied, in this document or otherwise, with respect to the information provided.
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About me…me
a dog
@ NR for almost 3 years Took Insights and NRDB from beta →
now From NYC, in PDX for 10 years
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Impregnable Jive position, yo
me
GVP Product
CEO
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What we’re talking about today
The Innovator’s Dilemma and what it means in the new world for digital businesses
How digital businesses need to think about prioritization
What it means to be “data-driven” – unifying the story
How New Relic & Insights help digital businesses to manage change
The future of New Relic Insights
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What’s changed since 1997?
(a lot, lol) Disruption is no longer a
low cost offering
Disruption is about who can:
Offer the best experience Scale effectively
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Ex: The iPhone was not a “disruptive” product
Not the first
Not the cheapest
Not the most open
Highest quality of experienceSuperior scaling
to meet customer demand
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Both nature and pace of disruption have changes
Software has never been
easier to build or release
Consumers have never had more options
Therefore: Pace of digital
innovation is expected to be higher Quality of digital experiences is expected to be higher
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What does this mean for a digital business?
Digital businesses must be able to traverse and balance multiple kinds of change at
once
... and digital businesses must be able to do this at
scale, at 100MPH Sustaining changes: scaling,
improving customer experience Net-new changes: new features, new markets
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Digital businesses can’t afford to waste resources
on change that isn’t valuable.
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Digital businesses need to
use data to decide how resources will be
invested.
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... whatever that means.
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Being data-driven is more than just having data
Silos are data driven
Often organizations
are not data driven
Being data-driven is as much about a system and process for analyzing and sharing data as it is about
having data in the first place.
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Understanding both sides of the story
The Business
Developers, Operations, IT
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Understanding both sides of the story
The Business
Developers, Operations, IT
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The first, best place to look to understand your digital business
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App performance impacts annual revenues up to 9%!
A page that is 2 seconds slower results in a 4.3% drop in revenue per user!
47% of consumers expect a web page to load in 2s or less!
40% of people abandon a website that takes more than 3 seconds to load!
A 1 second delay in page response can result in a 7% reduction in conversions!
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Successful Digital Businesses Ask 3 Fundamental Questions
Am I open for business?
How are customers engaging?
How is my business doing?
CustomerExperience
ApplicationPerformance
BusinessSuccess
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On-Premises
WebServe
r
On Premises Relational Data
Synthetic customers
Customers
Public Cloud
Micro Services
API
Browser
Apps
Mobile
NoSQL Data Store
Application PerformanceCustomer Experience Business Success
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What’s the customer experience on checkout?
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What errors are customers running into on purchases?
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Drill into specific errors and fix them
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Example: Launch Day With New
Relic
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Add-to-Insights and Metric Explorer Launch
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+
High-throughput service response time
User adoption and adoption
by account
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Example: Prioritizing Sprint Tasks
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Usage in aggregate
Usage by paid accounts
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Example: Unifying Support and
Operations
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Example: Mobile App Performance +
Business KPIs
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Check out Celebrity Dashboards!
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Where is Insights going?
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Themes over the next year
Enhanced flexibility and control over visualization and
analysis for users – the ultimate power
tool
All our customers should be tying
application performance back to
their business outcomes
everywhere!
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Wrap-up
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Key takeaways
How do you currently think about prioritizing product improvements and
innovation?
How can you better bridge gaps between functional silos in your organization?
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Henry Shapiro, Senior Product Manager, Insights@nah_serious
Thank you.