The forgotten heart of Magento. Empowering End Users. Deryck harlick
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Transcript of The forgotten heart of Magento. Empowering End Users. Deryck harlick
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Deryck Harlick @futurederyck
“The Forgo7en Heart of Magento -‐ Empowering End Users”
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How I got here
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What is this Talk About?
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Ecommerce Managers Merchandiser
Warehouse Staff Customer Services
MarkeKng
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So What’s the Problem?
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Magento should be an aide not a hindrance
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Problem 1: Too Much Jargon
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Problem 2: Inconsistencies
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Problem 3: Poor Help
DocumentaKon
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Are these Really Problems?
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How to we Fix this?
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Use the Admin Inline Translate
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Educate
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Educate • InducKon training for all staff • Supply before the seUng up store • Ensure the staff feel valued, included and important
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Educate More
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EducaKon Programme • 1 Day per quarter specialist subjects – PromoKons – Managing Content – Import and Export – Order process
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Spin Off Benefits
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Spin Off Benefits • Confident users • More contact Kme with the clients • Problem solving leads to opportuniKes
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Think from the Bo7om up!
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Put the End User at the Heart of Your
SoluKon
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Hit me with Ques,ons! @FutureDeryck