The Five Things You Must Do To Have A Bona Fide Quality Management System That Works - ISO9001:2015

ISO 9001 2015THE 5 THINGS

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AN

DOUBLE YOUR CLIENTS Production

January 2016

ISO MASTERS -

(That Works!)

ISO9001:20155 THINGS YOU MUST DO

To Have A Bona Fide QUALITY MANAGEMENT

SYSTEM

This Brief TutorialCovers Five Fundamental Things

You Must Do To Have A

QUALITY MANAGEMENT SYSTEMthat

Complies To The New

ISO9001:2015 STANDARDQUALITY MANAGEMENT

Disclaimer:In Order To Comply To

ISO9001:2015

Your Organization Must Meet ALL The Requirements Of The

Standard

However The 5 THINGS

Mentioned Here Are The Most Critical

We Will Leave It Up To YouAs to how to

FILL-IN-THE-BLANKS

In Terms Of The Rest Of The Standard’s Requirements

As Far As This Tutorial Is Concerned

For Now Just Stick With

The 5 THINGS

Define Your Processes

1

Since The Major Changes That Were Introduced In 2008

The PROCESS-BASED-APPROACH

Has Remained A Core Part Of The ISO9001 Standard

DEFINE YOUR PROCESSES

And With GOOD REASON


For NowIdentify Your Organization’s

Processes As Per

The Following Example


★ Marketing Sales★ Manufacturing★ Warehousing★ Purchasing★ Human Resources★ Finance★


Your Own CompanyMay Have Different Processes

Depending OnWhat Kind Of Business You Are In

But You Get The Idea


At This Point

It Is Useful To Note ThatThere Are THREE Types of

Processes


The Three Types Of Processes

Management Processes★ Operational Processes★

Support Processes★


Now Let’s Move OnTo The

Next section

THING #2


Determine MEASURES For Your Processes

2

What You Cannot Measure

You Cannot Manage

PROCESS MEASURES

A Relevant Saying

Let’s IllustrateAs Follows

PROCESS MEASURES

★ Marketing 15% Of Turnover Sales★ 100 Million $ Manufacturing★ <5 NCRs Per Week Warehousing★ 98% Stock Level Purchasing★ 98% On Time HR★ 1% Absenteeism Finance★ 10 M $ Net Profit

PROCESS MEASURES

Your CompanyShould Have

Similar MeasuresIn Place

PROCESS MEASURES

Each ProcessShould Have Clear Measure

Requirements

Each ProcessMay Have Numerous Measures

PROCESS MEASURES


Next section

THING #3

PROCESS MEASURES

DetermineSEQUENCE & INTERACTION

3

SEQUENCE & INTERACTIONRequirements

Have Been Somewhat FUZZYOver The Years

SEQUENCE & INTERACTION

So Let’s See If We Can Use

Less FUZZY LOGIC


We Use The IllustrationOf A

TRAFFIC OFFICER

For Good Reason


Think Of All THE TRAFFIC

That Goes Through Your Organization


Organizational TrafficIncludes



★ Customer Enquiries Your Boss’s Demands★ Order Requirements★ Follow Up Activities★


★ Storage Requirements Authorizations★ Cancellations★

Changes★

And So On


Think About It Like This


IMAGINE

There Were NoTraffic Lights Or Lanes

In Our Road System


IMAGINE

EverybodyDrives In Whatever Way

They Want


IMAGINE

Some DriveOn The Left Hand Side

And Some DriveOn The Right Hand Side?


Need I Say More?


Therefore We Can SeeThat

SEQUENCE & INTERACTIONRequirements

Have To Do With YourORGANIZATIONAL CONTROLS


For Example

You Can’t Get Material Into Your Stores

Before You Have Placed An Order


OR

You Can’t Place An OrderBefore You Have Received An

Authorization

When The Material Is DeliveredQuantities and Quality is Checked


There Are Many ExamplesIn Today’s Sophisticated

Organizations

But Think Of It This Way


World Class CompaniesUsually

Have Such ControlsBUILT-IN

Via Their IT Systems!


Addressing Sequence-And-Interaction Effectively

Ensures That

Processes Are Not Just Islands-Of-Excellence


Processes Should Integrate Seamlessly:

From The First Customer Enquiry To Final Delivery


At This PointTo Go Deeper

Is BeyondThe Scope Of This

Tutorial : )



Next section

THING #4


Compile YourTREE of DOCUMENTS

4

So Let’s First Be ClearAt The Get Go!

DOCUMENT TREE

Designing An EffectiveQuality Management System

Is NOT About

Having Lots and Lots of Documents!

DOCUMENT TREE

So Breath A Sigh Of ReliefFor

This Section!

DOCUMENT TREE

Nevertheless

We Need To Consider DocumentsAs Per The Following Scenarios

DOCUMENT TREE

★ Legal Requirements Contractual Requirements★

Operational SOP’s★ Design Specifications★

DOCUMENT TREE

★ Drawings Financial Procedures★

Training Records★

DOCUMENT TREE

Your Organization’sDocument Requirements

Includes Your

INTELLECTUAL CAPITALAnd Should Not Be Under-Estimated

DOCUMENT TREE

Document RequirementsInclude ALL Requirements

For The Preservation Of Your INTELLECTUAL CAPITAL

And

ANY-RISKS-ASSOCIATEDWith This Requirement

DOCUMENT TREE

To Go Further Would Beyond The Scope Of This Tutorial

But Again

DOCUMENT TREE

WORLD-CLASS ORGANIZATIONSUse IT SYSTEMS

for …

DOCUMENT TREE

DOCUMENT TREE

For Complete And Robust Addressing

Of This OftenUnder-Estimated And

Mis-Understood Requirement

Let Us Just Close Off This Section By Saying That

A Good IT SYSTEM With A Proper Tree Element

(HIERARCHY) Would Be Required

DOCUMENT TREE

The Expected Controls Would Include Back-ups, Disaster

Recovery

And So On

DOCUMENT TREE


Next section

THING #5

DOCUMENT TREE

Finalize The BOUNDARIES of Your SYSTEM

5

Just WhenSome Quality PractitionersWere Starting To Get Bored

SYSTEM BOUNDARIES

The Newly Ratified StandardISO9001:2015

Has Come Along

AND

SYSTEM BOUNDARIES

There Are A FewNEW REQUIREMENTS

SYSTEM BOUNDARIES

Let Us Mention Just A Few That Pertain To

THING NO #5

SYSTEM BOUNDARIES

1) Context of Your Organization2) Interested Parties3) Scope of Your QMS

SYSTEM BOUNDARIES

It Is Not The Objective Of This Tutorial

To Do AFull Technical Analysis

BUT

SYSTEM BOUNDARIES

Keeping The Above Elements In Mind

SYSTEM BOUNDARIES

It Is Important That We Define

The BoundariesOf Our Organization

SYSTEM BOUNDARIES

Moving Away From The Purely

Technical RequirementsOf The ISO9001:2015

Standard

Defining Our BoundariesMeans:

SYSTEM BOUNDARIES

★Knowing Who We Are Knowing Our Customer Base★ Understanding Our Market★

SYSTEM BOUNDARIES

★ Understanding Impacts of Organizations Outside Our Own

That Can Affect Our Market

SYSTEM BOUNDARIES

Or That

Can Impact Our Service Of Our Customers

SYSTEM BOUNDARIES

Finalizing The Boundaries of OurQUALITY MANAGEMENT SYSTEM

Includes:

SYSTEM BOUNDARIES

Interlinking Our ProcessesWith Outside Parties

SYSTEM BOUNDARIES

Examples Include SUPPLY CHAIN MANAGEMENT

Organizations That INTERFACE DIRECTLY With Customs Databases

Thus Increasing TransparencyAnd Reducing Processing Time

SYSTEM BOUNDARIES

DEFINING THE BOUNDARIESOf Our Quality Management

System

Is The Most Important Part Of Our System

SYSTEM BOUNDARIES

DEFINING OUR SYSTEM BOUNDARIES

links to subjects like:

SYSTEM BOUNDARIES

★ Who We Are Our Values And Mission★

Our Brand Identity★ ★ Who Benefits From Our Existence

Our Sustainability★

SYSTEM BOUNDARIES

Defining Our BoundariesAlso Ensures That:

SYSTEM BOUNDARIES

Every Part/Every Activity/ Every Improvement We Make

Dove TailsPerfectly Into Our

QUALITY MANAGEMENT SYSTEM

SYSTEM BOUNDARIES

That’s About The EndExcept For

THING #6

SYSTEM BOUNDARIES

Thing Six?Yes!

Thing Six Is The BONUS THING

You Must Do

SYSTEM BOUNDARIES

Join The Dots!

6

Join The Dots

I Know There Might Be A Few Quality Practitioners Out There Saying

But Nowhere In The Standard Does It Say

JOIN-THE-DOTS

JOIN THE DOTS

My Challenge Is This:

Take The FIVE THINGS I Have Identified In This TutorialAnd See If You Can

JOIN-THE-DOTS

JOIN THE DOTS

And Come Up With A Workable

QUALITY MANAGEMENT SYSTEMOUTPUT

JOIN THE DOTS

So Basically Take THE FIVE THINGS

Rinse And RepeatAnd See What You Can Come Up With

JOIN THE DOTS

Or Else Just Contact Me For A Completed Example

JOIN THE DOTS

Thanks For WatchingAnd If You Would Like To Know More Please

CONTACT USAs Per The Following:

CONTACT US

For More Information

Contact Us: For-your-ISO-requirements:

ISO Certification | Auditing | Training | Internal Auditing | ISO System Design | Supplier Audits

ISO9001 | Quality ManagementISO14001 | Environmental ManagementOHSAS18001 | Health & SafetyISO50001 | Energy Management

Our Web: www.get-iso-certified.com

Our LinkedIn:

Johannesburg Pretoria Africa Projects | USA EUR Australia■ ■ ■ ■ ■Phone: +27 (0) 79 362 4428 Message Us: CLICK HERE

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Scope of Activities:

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10% International Projects

EXAMPLES OF TRAINING And Related Requests ByCurrent Clients:

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GRAPHCHECK SHEET

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MANAGEMENT SYSTEM THAT

WORKS

ISO 14001: 2015

ENVIRONMENTAL

ISO50001:2011

ENERGY MANAGEMENT

ISO 9001: 2015

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HOW TO CONDUCTAN

ENERGY AUDIT

THE 5 S’s

HOW TO COMPILE AN INTERNAL AUDIT PROGRAM YOUR

STAKEHOLDERS WILL LOVE

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SAFETY

HOW TO CONDUCT AN

INTERNAL AUDIT

WITHIN YOUR ORGANIZATION

SEIRISEITONSEISO

SEIKETSUSHITSUKE

A WORLD-CLASS CORRECTIVE

ACTION SYSTEM

Contact Us: For-your-ISO-requirements:

ISO Certification | Auditing | Training | Internal Auditing | ISO System Design | Supplier Audits

ISO9001 | Quality ManagementISO14001 | Environmental ManagementOHSAS18001 | Health & SafetyISO50001 | Energy Management

Our Web: www.get-iso-certified.com

Our LinkedIn:

Johannesburg Pretoria Africa Projects | USA EUR Australia■ ■ ■ ■ ■Phone: +27 (0) 79 362 4428 Message Us: CLICK HERE

http://www.get-iso-certified.com/

http://www.get-iso-certified.com/contact


The Five Things You Must Do To Have A Bona Fide Quality Management System That Works - ISO9001:2015

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