The First Leadership Skill Col Harry LeBoeuf, USAF (ret)
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Transcript of The First Leadership Skill Col Harry LeBoeuf, USAF (ret)
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The First Leadership SkillCol Harry LeBoeuf, USAF (ret)
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Listening
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Do you consider yourself a good Listener?
A) Yes
B) No
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The primary goal of leadership communication
is to reach understanding, not agreement.
A) True
B) False
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“The #1 skill of the 21st century leader is listening.”
Peter DruckerAuthor & Management Guru
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“99% of the best ideas we ever had came from our people.”
Sam Walton,Founder, Walmart
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Listening Self-Assessment
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Do others consider you a good listener?
A) Yes
B) Not Sure
C) No
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8 Reasons Listening is Critical
to Effective Leadership
1. 5.2. 6.3. 7.4. 8.
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Top 5 Leadership Listening Pitfalls
1. Pride2. Know it all3. Don’t have the time4. Think others are idiots5. Don’t care
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How can you tell?
1. When others ARE carefully listening to you?
2. When others are NOT listening to you?
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95% of communication misunderstanding is the
sender’s fault.A) True
B) False
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Three Levels of Transformational Listening
1. Listen with your Ears
2. Listen with your Eyes
3. Listen for the Voice
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A) Listen with your Ears
1. ___ ___ ___ ___ ___ ___ ___
2.
3.
4.
5.
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1. __ l __ i __ s __ t __ e __ n __
2. Noah was on the ark
3. Match
4. White – it’s a Polar Bear
5. Answer = 2
A) Listen with your Ears
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B) Listen with your Eyes
Non-verbal CuesSpace (Proxemics)Time (Chronemics)Touch (Haptics)Body Language (Kinesics)
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C) Listen for the Voice
1. Rate – fastness or slowness
2. Pitch – highness or lowness
3. Volume – softness or loudness
4. Tone – overall quality
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Ten Things Great Listeners Do
1. Listen for Ideas
2. Focus
3. Minimize Distractions
4. Take Notes & follow-up
5. Ask Clarifying questions
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Ten Things Great Listeners Do (con’t)
6. Listen for Core themes
7. Ignore loaded words
8. Think while you listen
9. Keep an Open Mind
10. Interrupt only to clarify
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My Action PlanList 2-3 actions to take your
ListeningTo a Higher Level
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