WHAT WE CAN LEARN FROM

THE EXTRAORDINARY JAPANESE CUSTOMER SERVICE MODEL

Then - Look to Japan!

The world’s best-practice Customer Service culture

Got a passion for Customer Service?

Want to understand the science behind delivering it?

Want to inspire your customer service teams?

Customer Service in Japan is consistently good across all walks of life.

Not just in 5 star hotels or their many Michelin Star restaurants

Why is Japanese customer service so good?

Customer Service Attitudes lead to Customer Service Behaviours

They have a different idea of what a “Customer” isThe idea is that the customer is also a guest

So that customer service is a form of hospitality

This idea lets them effortlessly deliver consistently high level service

without feeling servile

Why would I want to adopt these customer service philosophies for my business?

Because by 2020 Customer Service will have become the key brand differentiator

In a world of instant negative Social Media Feedback

Extraordinary customer service increases customer loyalty, retention and sales

Lower your staff turnover costs by reducing the burnout that comes from feeling servile

Are these behaviours hardwired into Japanese cultural DNA?

No. They can be easily adapted to suit our western markets.

We studied Japanese Customer Service from first principles

And created an easy to understand model of the philosophies and behaviours

We teach the model of Japanese Customer Service

Use our workshops as a tool to educate and Inspire your CS teams here in U.K.

The importance of CSThe real meaning of ‘OMOTENASHI’, their unique CS ethos

The other components of the modelHow they create WoW! Factor Customer Experience moments

How to adapt their most impactful CS behavioursHow they manage for consistently extraordinary CS

The power of their non-verbal CS language