The Evolution of Training - National Apartment AssociationThe Evolution of Training: From...
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The Evolution of Training: From Instruction to Facilitation Presented by: Alexandra S. Jackiw, CAPS, CPM ®
Transcript of The Evolution of Training - National Apartment AssociationThe Evolution of Training: From...
The Evolution of Training: From Instruction to Facilitation
Presented by: Alexandra S. Jackiw, CAPS, CPM®
Current Struggles and Challenges?
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What About Successes?
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Instructional Style Adjusted to the Learner
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Today’s trainers must develop instructional styles that work well in diverse classrooms.
Effective teaching methods engage experienced students, as well as slow learners.
This is where differentiated instruction and a
balanced mix of teaching styles can help reach all students in a given classroom — not just the few who respond well to one particular style of teaching.
How People Learn: VAK Learning Styles
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• VISUAL – Pictures, videos, graphics, diagrams, charts, models
• AUDITORY – Lecture, recording, storytelling, music, verbalization, questioning
• KINESTHETIC – Acting, role-play, modeling, hands-on
How People Learn: VISUAL Learner
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COMMON CHARACTERISTICS: • Uses visual objects -- graphs, charts, pictures
and seeing information • Can read body language well and has a good
perception of aesthetics • Able to memorize and recall various information • Tends to remember things that are written
down • Learns better in lectures by watching them
How People Learn: VISUAL Learner
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TIPS FOR THE VISUAL LEARNER: • Turn notes into pictures, charts or maps • Avoid distractions (windows, doorways, etc.) • Learn the big picture first and then focus on
the details • Make mind and concept maps instead of
outlines • Color code parts of new concepts in class notes • Use flash cards when trying to study
How People Learn: AUDITORY Learner
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COMMON CHARACTERISTICS: • Retains information through hearing and
speaking • Often prefers to be told how to do things and
then summarizes the main points out loud to help with memorization
• Notices different aspects of speaking • Often has talents in music and may
concentrate better with soft music playing in the background.
How People Learn: AUDITORY Learner
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TIPS FOR THE AUDITORY LEARNER: • Record lectures and then listen to them • Repeat material out loud and in your
own words • Discuss materials in study groups • Read manuals out loud • Listen to wordless background music
while studying
How People Learn: KINESTHETIC Learner
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COMMON CHARACTERISTICS: • Likes to use the hands-on approach to
learn new material • Is generally good in math and science • Would rather demonstrate how to do
something rather than verbally explain it • Usually prefers group work more than
others
How People Learn: KINESTHETIC Learner
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TIPS FOR THE KINESTHETIC LEARNER: • Take study breaks often • Learn new material while doing
something active (e.g., read a textbook while on a treadmill)
• Chew gum while studying • Work while standing • Try to take classes with instructors who
encourage demonstrations and feedback
Generations in the Workplace
Veterans 1926 – 1945
Boomers 1946 – 1964
Gen X 1965 – 1979
Millennials 1980 – 2000
iGen (Gen Z) 2001 – Now
Population of Generations (Millions)
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Veterans Baby Boomers Generation X Millenials
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Generations in the Workplace
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Write me!
Call me!
Email me!
Text me!
Generational Learning
VETERANS - Rote
memorization - Classroom - Extensive
study
BOOMERS - Books/manuals - Course based
learning - Lectures
- Workshops
GEN X
- PowerPoint - Exploration - Hands-on
- Role playing
MILLENNIAL
- eLearning - Media centric - Edutainment
- Web 2.0
Generational Learning Styles
VETERANS - Informational Traditional, instructor-led Reading Homework “Teach me”
BOOMERS - Transformational
Traditional, group effort Expert drive, self-driven “Lead me to information”
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GEN X – Self-Directed Team driven,
collaborative Peer-to-peer, “wisdom
of crowds” “Connect me to
people”
MILLENNIALS - Informal Give context and
meaning Make it fun; search and
explore; entertain me “Edutainment” “Connect me to
everything
VETERANS: Training and Learning Strategies
Prefer to learn in the morning “Sage on the Stage” Lecture Q & A Dislike being called on… Link learning to organizational
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BABY BOOMERS: Training and Learning Strategies
Facilitated, instructor-led Interactive and group learning Need time to practice skills Prefer tactile learning Like books, PowerPoint &
handouts Link learning to new ways to
add value
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GEN X: Training and Learning Strategies
Focus on outcomes vs. techniques Make learning experiential,
problem-solving Control over own learning Like parallel thinking Go with key points Flexibility in scheduling Link learning to their marketability
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MILLENNIALS: Training and Learning Strategies
“Edutainment” – both fun and learning Teamwork and technology Like discovery and mystery of
unanswered questions Engaged to retain info Flexibility in scheduling Link learning to making a future (both
making a difference and making money)
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Training Delivery Methods
Presenter
Trainer
Facilitator Coach
Mentor
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Facilitator vs. Trainer A great facilitator: A great adult trainer: • Is NOT necessarily a content
expert. • Is a content expert.
• Is an expert in many forms of group process
• Is not necessarily expert in many forms of group process
• Often helps the group define and verbalize its own outcomes
• Doesn’t usually help learner groups establish their own learning outcomes
• If outcomes are already dictated, helps the group develop, implement and “own” action steps to achieve those outcomes
• May be involved in implementing and/or analyzing results of training needs assessments
• Sees facilitation as a process to help achieve specific “bits” of broad goals.
• Focuses on training’s impact on actual, discrete job tasks or performance.
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Based on who our customer is, how do we select the right trainer or facilitator?
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Alexandra S. Jackiw, CPM®, CAPS
[email protected] [email protected] Facebook: facebook.com/alexandra.jackiw Twitter: @AlexJackiw LinkedIn: alexandra-jackiw-cpm®-caps
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