The European Collaboration with a Swiss twist

Andreas Ponte / Sandra Bühler

Belsoft Collaboration AG

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• System Integrators

• IBM Domino/Notes

• IBM Notes Traveler

• IBM Sametime

• IBM Connections

• Custom Development

• Domino

• XPages

• Interfaces and Systemintegration

• Education for Administrators, Developers and Users

• Member of the Penumbra Group

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About the speakers

• Andreas Ponte

• About 18 years in the Lotus/ICS world

• Worked for a Reinsurance Company until 2007, amongst other things responsible for the global communication infrastructure

• Joined Belsoft AG, an IBM Premier Business Partner located Switzerland, in 2007 with focus on consulting in the Domino and mobile solutions area

• Since 2014 CEO of Belsoft Collaboration AG and IBM Champion for 2015

• Regularly speaking at own events and various user groups

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About the speakers

• Sandra Bühler

• Co-founder and co-owner of Belsoft Collaboration AG

• About 18 years in the Lotus/ICS world as a Senior Sales Consultant

• Main topics besides a high contribution in strengthening the position of ICS in the market are project management and user education

• Guest lecturer at the University of Zurich with Applied Sciences’ for Social Business, well known speaker at several user groups and co-organizer of ‘IBM Connect comes to you’ and ‘ICON Switzerland’ events.

• IBM Champion for 2014 and 2015

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The Client

EURAPCO - European Alliance Partners Company AGEurapco is an Alliance of large independent European mutual insurance companies. The Alliance consists of seven Partners that operate in 18 countries across Europe. Eurapco Partners aim to benefit from their involvement on the international stage to strengthen their ability to compete in their local markets and are unified in one goal: to create value together.

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The Client

EURAPCO - European Alliance Partners Company AG

Eurapco is an Alliance of large independent European mutual insurance companies

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The Design Partner

nbrion – soluciones creativas

nbrion is a small advertising agency located in Torrelodones, near Madrid, in Spain. They are specialized in branding, social media and branded content.

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The Project Team

and some more behind the scenes..

Belsoft Collaboration AGEURAPCO Team

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The starting point

• Small infrastructure with 3 Servers

• Critical but somewhat old Notes Applications with complex processes and workflows

• The desire to offer their customers more and better services

• It’s time to renew and modernize the offering

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Goals

• To simplify and enhance the communication and collaboration

• To “modernize” the services/applications and offer additional state of the art functionality

• To implement a hybrid solution of local and hosted infrastructure

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Let’s start the brainstorming

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Brainstorming result

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The “raw” steps

Infrastructure Work

Technical andconceptual

preparation forhosting

Installation andimplementation ofIBM Connections, LDAP integration,

webpage migration toBelsoft infrastructure

Installation andimplementation of

IBM Sametime

SW-Development

Concept and POC (IBM Connections as

Eurapco Member Zone)

Integration ofDomino App results

intoIBM Connections,

Eurapco UI changes

Tests with real data

User InteractionInstallation of Plug-

Ins for Eurapcoemployees

Education andconsulting/supportof IBM Connections Community leaders

Tests with real data

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Some challenges during the project

IBM Documentation (or lack thereof..)

Technical problems and changing security requirements

Design modifications (what, where and why doesn’t it work..)

Migration of data (files) from Notes to Connections

Communication

PMR’s

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Problem Management Request

Title Severity Status

User with Umlaute in their name cannot create meeting room. 2 open

SBT: getFilesInFolder is limited to 10 results 3 open

Undelete Forum Topics 3 closed

Richtext Editor looses focus 3 closed

@Mentions shows ID community forums 3 closed

Get a java.lang.NullPointerException when trying to upload a profile picture 4 closed

Document Conversion in Meeting Room fails 2 closed

About 20 PMR’s, mostly for IBM Connections but also IBM Sametime had its share..

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The infrastructure (now)

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• The hosted servers all run on RHEL 6.5 except the server for IBM Conversion Server / IBM Forms Experience Builder (Win2008 R2)

• We migrated over 40 GB of data (files) from a Notes Database to IBM Connections Files and have over 16’000 files stored within IBM Connections

• Public: 13,037 (80.3%) Shared: 2,878 (17.7%) Private: 313 (1.9%)

• Number of times files have been downloaded: 6,303

• Number of times files have been shared: 36,980

The Infrastructure and some figures

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• Profiles

• Number of employees who have updated their background: 96

• Number of employees with a picture supplied: 492

• Number of employees logged in the last week/month: 170/3,440

• Number of employees with tag: 90

• Activities

• Number of activities: 29

• Total number of distinct members: 349

• Total number of entries: 268

The Infrastructure and some figures

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• Communities

• Total number of communities: 47 (15 public, 32 restricted)

• Total number of distinct owners: 24

• Total number of distinct members: 677

• Number of users logged in the last week: 149

• Number of users logged in the last month: 311

The Infrastructure and some figures

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The standard login page

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The e-join login page

• New design

• Remember me checkbox

• Password recovery

• Registration form

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The landing page on launch

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Custom icons for Communities

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Events

XPages App

Connections Files

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Events Widget

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The Eurapco Magazine

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Questions?

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contact us

• Andreas Ponteabout.me/andreasponte

• Sandra Bühlerabout.me/sandrabuehler

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Thank you for you attention