The essentials

Veolia—

The new Veolia is here. We have everything it takes to deal with your challenges in terms of environment,

growth and access to resources. We’re armed with a new strategy, a new organization, a new brand,

and new goals that’s unified across all.

1 Veolia

2 customer segments

3 areas of benchmark expertise

4 challenges to embrace

5 continents where we are present

6 breakthrough innovations

7 promising sectors to explore

8 ways to resource the world

9 commitments to ensuring sustainable development

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The -pointproof

2

Veolia—

3

There are already more than seven billion people on the planet. In the near future, there will be nine billion. The world is growing; it needs new resources. This means we need to be more inventive, more responsible and more efficient. Today, we recover water, waste and energy. What is discarded by some becomes a resource for others. Being attentive and more respect ful of our planet and its people is how we view our business, our foot print and our contribution. We are creating new businesses, and a new economic and social dynamic. We are contributing to the world movement and people’s lives. Develop access to resources, pres erve resources, replenish resources: RESOURCING THE WORLD IS OUR GOAL.

Veolia—

4

Veolia—

Cities Industrial companies

Their challenges. In an increasingly populated and urbanized world, cities have to manage quality water, energy and waste services intelligently, innovatively and as inexpensively as possible. Their ability to implement new models of the circular economy will determine their dynamic and their attraction.

Our solutions. A historic partner of cities for more than 160 years, Veolia is reinventing how it approaches traditional markets with an increased focus on linking our compensation to transparent performance metrics. As the operators of complex services in the field, we are developing technological, financial and social solutions to improve inhabitants’ quality of life, save and replenish resources, and reduce the ecological footprint of regions.

Our solutions. Non-hazardous and hazardous waste recovery, soil remediation, dismantling sensitive facilities, water recycling, energy management, to name just a few: Veolia is the partner of industrial companies’ growth. We offer a wide range of tailored solutions covering all companies’ needs in all areas of business.

A working example. In France, we work with Greater Lyon. We have carried out extensive research and developed innovation to test new projects in the areas of green energy, intelligent data management and urban modeling, health, and resource preservation.

A working example. Since 2001, Veolia has been working with Novartis to improve the operational, economic and environmental excellence performance at the company’s industrial facility in Basel (Switzerland), the global showcase for this pharmaceutical giant. Veolia provides and maximizes the management of all Novartis’ utilities (water, energy and waste), and has implemented a unique solution for the recovery of hazardous waste.

Their challenges. Industrial companies are seeking sustainable solutions to ensure the long-term survival of their businesses, maintain growth and win the support of communities. Pressure on resources is forcing them into a paradigm shift. As a partner in their growth, Veolia transforms this challenge into an opportunity through its innovative solutions.

5

Veolia—

2 customer segments

70% of the world’s population will live in cities by 2050

22% of the water used globally is used by industry

6 7

Veolia—

ENERGY

An expert in energy services, Veolia supports the economic growth of its local authority and

industry clients, while also reducing their ecological footprint. Energy efficiency, effective

management of cooling and heating networks, production of green energy: just some of our

unique expertise for a sustainable world.

52,000,000MWh produced

2,400,000multi-family housing

units managed

1,802industrial facilities managed

529heating and cooling networks operated

WASTE

Veolia specializes in liquid and solid, non-hazardous and hazardous waste management. Our expertise covers

the entire waste life cycle from collection to recycling, leading to the final recovery

of waste as materials or energy.

42,800,000people provided with collection services

on behalf of local authorities

31,300,000metric tons of waste

recovered as materials or energy

730,000business customers

(excluding industrial maintenance)

655treatment plants

operated

WATER

Veolia treats and monitors water quality at each stage in its cycle from extraction

of the natural resource through to its discharge back into the natural environment.

We innovate to reduce the amount of resource extracted and to encourage cities and

industry to recycle and reuse water.

96,000,000people supplied

with drinking water

59,600,000people connected

to wastewater systems

4,455drinking water production

plants managed

3,338wastewater treatment

plants operated

Veolia—

3 areas of benchmark expertise

8

Veolia—

9

Veolia—

4 challenges to embrace

THE SUSTAINABLE development of cities

Half the world’s population lives in cities. By the end of the century, urbanization will continue to intensify to a level never seen before in human history. While cities enable economies of scale and more efficient services, they also need to be cleaner and more resilient, and consume less energy. Veolia has a unique range of expertises in the management of large, complex public services including drinking water, wastewater, waste collection and recovery, and heating and cooling networks. Present in many megacities around the world, Veolia is rethinking its relationship with local government authorities in order to become a consulting partner to help them improve their performance.

CLIMATE change

Limiting average warming of the planet to 2°C by 2100 is a target that must be shared by all actors. This climate change is largely due to greenhouse gas emissions. Fortunately, there are solutions for developing a carbon-free economy. Veolia is investing in research to produce renewable and alternative energies, and to improve energy efficiency. Attentive to the impact of our own facilities, we offer our customers diagnostic tools and clean, game-changing solutions.

INCREASINGLY SCARCE resources

The United Nations estimates that the equivalent of two planets will be needed to meet our needs by 2050 if we continue at the current rate. We therefore urgently need to reinvent our relationship with resources and raw materials, the cost of which tripled between 2000 and 2013. Each day, Veolia acts to preserve and replenish resources. We recover water, energy and waste. What is discarded by some becomes a resource for others. Water and waste produce cooling, heat, steam, energy, bioplastics, biofertilizer, biofuels and secondary raw materials. These new materials are then used, recovered and reused again and again. That is the principle behind the circular economy.

FRAGILITY of ecosystems and biodiversity

According to the “Millennium Ecosystem Assessment”, the rate of species’ extinction is one thousand times greater than it would be without human intervention. Through our CSR commitments, Veolia undertakes to preserve natural resources and diversity. In particular, this commitment is evident in the rigorous analysis toward redirecting the impact of our facilities and activities. The Veolia Foundation also supports many associations and scientific and citizen-initiated actions to protect biodiversity.

10

Veolia—

11

Veolia—

5 continents where we are presentPresent on five continents, Veolia works with industrial companies and local government authorities and their populations to ensure the optimum use of resources. In order to work even more closely with our customers, pool our best practices and improve our knowledge of national markets, we have adopted a new organizational structure based on a single Veolia and a single head office for each country. Today, our priority is to strengthen our position in the world’s high-growth-rate regions.

NORTH AMERICA

€2,020 million revenue

9,000 employees

LATIN AMERICA

€895 million revenue

14,100 employees

AFRICA AND MIDDLE EAST

€1,810 million revenue

12,000 employees

ASIA AND OCEANIA

€2,170 million revenue

25,600 employees

€23,880 million revenue in 2014

179,000 employees worldwide

FRANCE

€9,305 million revenue

53,000 employees

EUROPE (EXCLUDING FRANCE)

€7,680 million revenue

65,300 employees

For further information: veolia.com

6 breakthrough innovations

12 13

Veolia Research & Innovation develops energy optimization models for buildings via the Batintel project, able to reduce heating and cooling consumption while ensuring the comfort of occupants. Daily optimization is ensured with these models, which integrate weather forecasts for the coming days. Decision-making assistance (Smart DH) and load forecast tools are designed for heating systems, in cooperation with Heat Tech Center researchers in Warsaw, to help dispatchers to plan for and ensure the supply of heat to users connected to the system and depending on their requirements.

5% to 10%of energy savings achieved

New York City is using Veolia’s new Peer Performance Solutions model to better manage its public water and wastewater services. Veolia and NYC Department of Environmental Protection (DEP) improve operations and increase the agency’s effectiveness while reducing costs under an “operational excellence program”. 80 initiatives have been implemented with five objectives: efficient and sustainable use of resources, enhancing workforce effectiveness, improving revenue collection, developing a metrics-based performance culture and strengthening the DEP’s support services.

98million dollars saved in 2014. Nine million New Yorkers served

The economic capital of Ecuador, Guayaquil, has a population of 2.5 million. Veolia manages all drinking water (over 1 million m3 per day) and wastewater services in the capital. To ensure that the entire population has access to these basic services that are essential to their health and quality of life, Veolia has implemented system of social measures including in particular adapted pricing and mediation. The Group has trained 1,200 community leaders and created a mobile office for citizen outreach on this system.

90%of the population has access to drinking water (+60% in ten years). 69% are connected to the wastewater system

The Hubgrade, a new and smart industrial solution by Veolia, centralizes and manages digital data from customer resources: heat, cold and purification networks, drinking water and waste are managed in real-time.The Hubgrade management center offers customers new solutions to optimize the use of their resources and creates new synergies between essential service professions, which constitute the core of a smart city. Users are better informed in real-time, and are able to improve by themselves the performance of the services provided.

5% to 15%additional energy savings generated when compared with existing energy efficiency services

In France, Veolia researchers have developed an industrial prototype, which has been operational at the sorting center of Amiens for the semi-automatic sorting of waste (I-SORT3RTM) since 2013. The principle: select waste on the touchscreen. By eliminating the contact between waste and the operator, this innovation has reinvented the sorting profession, improved the working conditions of operators and enhanced the performance of the sorting centre. The system is combined with auto-adaptive sequential sorting (TSA2), which selects packaging upstream based on material and colour (food cartons and plastic and other bottles).

An extra 6%of household packaging is recycled in the form of secondary raw materials

In the future town of Masdar, at Abu Dhabi, new HiprodeTM technology is used to the benefit of the reverse osmosis seawater desalination program and the renewable energy program. This approach allows smaller desalination units to be used, thereby reducing costs. The results obtained using this 300 m3/day demonstrator will confirm the plans to construct a large-scale reverse osmosis desalination plant. HiprodeTM technology had already been tested and confirmed using a prototype installed at Veolia’s seawater desalination plant in Gibraltar.

300 m3a day of seawater desalinated using HiprodeTM reverse osmosis

MODELLING ENERGY CONSUMPTION

NEW TYPES OF PARTNERSHIPS

PUBLIC WATER SERVICE AS MANY

PEOPLE AS POSSIBLE

SMART URBAN SERVICES

NEW GENERATION SORTING

REDUCED COST AND SIZE FOR

THE DESALINATION OF SEAWATER

Veolia—

Veolia—

7 promising sectors to explore

14 15

Veolia—

Veolia—

DISMANTLING INDUSTRIAL FACILITIES

Passenger liners, aircraft, trains, production plants, oil platforms, etc.: Veolia provides

complete solutions for complex situations while guaranteeing the market’s highest standards.

In Bordeaux, in France, Veolia is dismantling for the French Navy the ex-Jeanne d’Arc helicopter

carrier, 9,000 tons and 182 meters long. We valorize 90% of the materials with total

traceability of the waste in this new branch which is respectful of the environment.

OIL AND GASThe oil and gas industries sit at the crossroads between major regulatory, societal, environmental, economic and operational challenges. Veolia helps overcome these challenges to ensure a better environmental footprint. In Mailiao, for Formosa Petrochemical Corporation (FPCC), Veolia processes the waters from the largest petrochemical site in Taiwan, saving 60,000 m3 a day in raw water. The Moving Bed Bio Reactor filtering technology makes it possible to reuse 5,000 m3 a day.

INNOVATIVE SOLUTIONS FOR CITIESConstantly growing in size and under financial stress, cities must optimize the management of their public services. As a partner of cities, we are inventing new, more efficient models. In Washington DC, in the United States, we are improving the management of water by sharing the value created. This new model of partnership, thanks to crossed public-private innovations, increases efficiency and reduces expenses by 12 million dollars a year.

MINING INDUSTRYMining effluent treatment is a major economic, regulatory and environmental challenge. In Ghana, for AngloGold Ashanti, we process waters from the Iduapriem gold mine which produces 220,000 ounces of gold per year. Under extreme weather conditions, we manage water resources with precaution, and with a minimal impact on the environment.

CIRCULAR ECONOMYA sustainable alternative to the current production and consumption approach, the circular economy is already a reality. Industrial companies and local government authorities are starting to produce alternative resources and local supply loops are emerging. In France, Castorama’s new kitchen counter, co-designed and co-developed with Veolia, is a product coming entirely from renewable resources. This is the first time that a stratified kitchen counter has been manufactured using entirely recycled materials composed 35% of wood and 65% of plastics.

DIFFICULT-TO-MANAGE MATERIALS

Low-level radioactive waste, chemical products and hydrocarbon derivatives, etc.: as certain

types of waste are hazardous for human health and the environment, high level expertise

and non-standard equipment are needed for their treatment. For the city of Changsha, in

Hunan province, in China, Veolia is constructing a processing center (24h/24) for 80,000 tons

of dangerous waste per year which associates energy valorization, physical-chemical treatment, solidification and storage.

FOOD AND BEVERAGE INDUSTRYPopulation growth, the rapid growth in food needs and consumers’ growing demands are

placing pressure on the industry. Veolia works with them to reduce their environmental

footprint and contain their costs. In Bjuv, in Sweden, Veolia operates and provides

maintenance of the production site in Findus. We are reducing by 15% the costs of the utilities

by lowering energy consumption.

Veolia—

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oper

atio

n of

serv

ices

, and

the

mai

nten

ance

an

d de

velo

pmen

t of i

nfra

stru

ctur

e. Fi

nally

, w

e en

cour

age

gree

n em

ploy

men

t thr

ough

ou

r sol

idar

ity a

nd in

tegr

atio

n po

licie

s,

and

we

supp

ort t

he lo

cal f

abric

of S

MEs

.

2CO

NT

RIB

UT

E

TO

CO

MB

AT

ING

CL

IMA

TE

CH

AN

GE

To co

ntai

n gl

obal

war

min

g w

ithin

+2°

C,

gree

nhou

se g

as e

mis

sion

s (G

HG

s)

wor

ldw

ide

mus

t dec

reas

e by

70%

by

the

year

205

0*. V

eolia

is a

ctiv

ely

enco

urag

ing

a ro

bust

and

stab

le ca

rbon

pr

ice

that

wou

ld b

oost

low

-car

bon

so

lutio

ns. In

our

act

iviti

es, w

e ar

e m

obili

zed

to re

duce

gre

enho

use

gas e

mis

sion

s an

d to

inve

nt so

lutio

ns th

at p

reve

nt th

em.

* Acc

ordi

ng to

the

late

st IP

CC 2

014

repo

rt.

6SU

PPLY

AN

D M

AIN

TAIN

SE

RVIC

ES

CRU

CIA

L

TO

HU

MA

N H

EA

LTH

A

ND

DE

VE

LOPM

EN

T

Wat

er, e

nerg

y an

d w

aste

man

agem

ent

are

esse

ntia

l for

eve

ryda

y lif

e. V

eolia

is

com

mitt

ed to

ens

urin

g du

rabl

e ac

cess

to

thes

e se

rvic

es. W

e ar

e co

nsul

ted

to p

rovi

de

the

best

solu

tions

to lo

cal i

ssue

s and

ens

ure

ever

yone

has

acc

ess t

o qu

ality

serv

ices

. O

ur a

ctio

n in

par

ticul

ar fo

cuse

s on

unde

rpriv

ilege

d co

mm

uniti

es b

y de

sign

ing

with

loca

l gov

ernm

ent a

utho

ritie

s and

as

soci

atio

ns n

ew w

ays o

f ens

urin

g ac

cess

an

d pa

ymen

t fac

ilitie

s for

peo

ple

expe

rienc

ing

diffi

culti

es o

r exc

lude

d

from

the

syst

em.

3CO

NSE

RVE

AN

D R

EST

OR

E

BIO

DIV

ER

SIT

Y

Hum

an a

ctiv

ity se

rious

ly a

ffect

s the

nat

ural

en

viro

nmen

t and

its fl

ora

and

faun

a.

Thro

ugh

ecol

ogic

al m

anag

emen

t of o

ur

site

s, as

wel

l as t

he n

atur

e of

our

act

iviti

es,

we

dem

onst

rate

com

mitm

ent t

o pr

otec

ting

the

natu

ral e

nviro

nmen

t and

bio

dive

rsity

. O

ur Fo

unda

tion

also

enc

oura

ges a

ctio

ns

that

edu

cate

or r

aise

aw

aren

ess a

bout

ec

o-re

spon

sibl

e be

havi

or. F

or e

xam

ple,

it

supp

orts

the

Tara

Med

iterr

anea

n ex

pedi

tion

that

is a

sses

sing

the

impa

ct

of p

last

ic w

aste

on

the

mar

ine

ecos

yste

m.

7G

UA

RA

NT

EE

A H

EA

LTH

Y

AN

D S

AFE

WO

RK

ING

E

NV

IRO

NM

EN

T

Hea

lth a

nd sa

fety

is a

cons

tant

conc

ern

fo

r Veo

lia. W

e un

dert

ake

to g

uara

ntee

th

e ph

ysic

al a

nd m

enta

l int

egrit

y of o

ur

empl

oyee

s. Th

is co

mm

itmen

t is r

eflec

ted

in

par

ticul

ar in

the

inclu

sion

of a

ll occ

upat

iona

l, he

alth

and

safe

ty is

sues

in co

llect

ive

agre

emen

ts, a

nd th

e im

plem

enta

tion

of

a h

ealth

and

safe

ty m

anag

emen

t sys

tem

th

roug

hout

the

com

pany

. We

signe

d th

e Se

oul D

ecla

ratio

n of

the

Inte

rnat

iona

l La

bor O

rgan

izatio

n w

hich

reco

gnize

s the

fu

ndam

enta

l hum

an ri

ght t

o a

safe

and

he

alth

y wor

kpla

ce e

nviro

nmen

t.

4B

UIL

D N

EW

MO

DE

LS

FOR

RE

LAT

ION

S A

ND

VA

LUE

CR

EA

TIO

N W

ITH

O

UR

STA

KE

HO

LDE

RS

We

prop

ose

solu

tions

that

cut a

cros

s re

gula

tory

, soc

ial a

nd e

nviro

nmen

tal i

ssue

sto

impr

ove

our c

lient

s’ pe

rfor

man

ce.

To d

o so

, we

inte

ract

with

all

the

play

ers

to in

nova

te a

nd b

uild

toge

ther

new

in

itiat

ives

crea

ting

shar

ed va

lue.

O

ur so

lutio

ns a

re b

ased

on

circ

ular

ec

onom

y an

d sh

ared

per

form

ance

pr

inci

ples

.

8E

NCO

UR

AG

E T

HE

PR

OFE

SSIO

NA

L D

EVEL

OPM

ENT

A

ND

CO

MM

ITM

EN

T

OF

EA

CH E

MPL

OY

EE

Veol

ia’s

abili

ty to

att

ract

and

gai

n lo

yalty

is

a m

ajor

feat

ure

of it

s per

form

ance

. O

ur e

mpl

oyee

s’ m

otiva

tion

and

com

mitm

ent

are

our w

ealth

and

our

stre

ngth

. Tha

t is

why

we

have

prio

ritize

d sk

ills a

nd ca

reer

de

velo

pmen

t, ac

know

ledg

emen

t of

our e

mpl

oyee

s’ pe

rform

ance

and

resp

ect

of d

iver

sity.

We

have

ther

efor

e eq

uipp

ed

ours

elve

s with

a co

mpr

ehen

sive

train

ing

and

HR

polic

y. A

dedi

cate

d sc

hem

e ha

s bee

n pu

t in

plac

e to

mor

e clo

sely

ass

ocia

te

our m

anag

ers t

o th

e im

plem

enta

tion

of

this

stra

tegy

.

9G

UA

RA

NT

EE

RE

SPE

CT

FOR

DIV

ER

SIT

Y A

ND

HU

MA

N

AN

D F

UN

DA

ME

NTA

L

SOCI

AL

RIG

HT

S

With

179

,000

em

ploy

ees,

the

wom

en a

nd

men

who

wor

k for

the

com

pany

are

our

fine

st

asse

t. Co

mm

itted

to so

cial

cohe

sion

and

stab

ility

, in p

artic

ular

in th

is pe

riod

of o

ur

orga

niza

tiona

l tra

nsfo

rmat

ion,

Veo

lia p

ays

incr

ease

d at

tent

ion

to th

e qu

ality

of s

ocia

l di

alog

ue w

ith th

e em

ploy

ee re

pres

enta

tive

bodi

es, a

nd to

the

resp

ect f

or d

iver

sity,

th

e pr

inci

ple

of e

qual

opp

ortu

nitie

s and

co

mba

ting

disc

rimin

atio

n. W

e pl

ace

soci

ally

re

spon

sible

app

roac

hes a

t the

cent

er o

f our

m

odel

and

uph

old

proc

edur

es th

at e

nabl

e em

ploy

ees t

o ex

pres

s the

mse

lves

.

OUR COMMITMENTS TO RESOURCING THE PLANET

OUR COMMITMENTSTO RESOURCING REGIONS

OUR COMMITMENTS TO THE WOMEN AND MEN WHO WORK FOR OUR COMPANY

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Veolia

38, avenue Kléber – 75116 Paris Cedex – France – Tel.: + 33 (0)1 71 75 00 00 www.veolia.com

This document was prepared by Veolia’s Communications Department.

Chief Communications Officer: Laurent Obadia.

Translation: Alto International and AWS.

Photos and graphics: Laure Duquesne and Gilles Hureau.

Photo credits: VEOLIA photo-library : Gaël Arnaud, Torin Boyd/Interlinks Image, Alexis Duclos, Christophe Daguet, Philippe Eranian, Rodolphe Escher, Olivier Guerrin, Stéphane Lavoué, Christophe Majani d’Inguimbert, Jean-Marie Ramès.

Royalty-Free/Corbis, Getty Images/National Geographic RF, Matton/Fancy/Cultura Images.

Creation and production:

This document has been printed with 100% vegetable-based inks and glazes, on FSC® chlorine and acid-free paper, containing no heavy metals and using virgin fibers from sustainably managed forests.

Printing: STIPA.

Veolia38, avenue Kléber • 75116 Paris Cedex • France

Tel.: +33 (0)1 71 75 00 00www.veolia.com