The essence of training is to allow error without...
Transcript of The essence of training is to allow error without...
"The essence of training is to allow error without consequence."
Training, Facilitation & PresentationCourses
Professional Development Training has a specialised division of Training, Facilitation & Presentation
experts that will tailor the delivery of any of the courses to be specific to your situation and learning needs
WELCOME TO PD TRAINING
Our purpose is to help your organisation provide training and development to your people thatis on target, fun, retained, and above all - helps them achieve their goals.
Professional Development Training has a specialised division of Training, Facilitation &
Presentation experts that will tailor the delivery of any of the courses to be specific to your
situation and learning needs.
Our extensive curriculum in Training, Facilitation & Presentation, outstanding depth of trainers
across the country and diverse range of industry experience means that pd training is the best
choice for Training, Facilitation & Presentation courses.
Training, Facilitation & Presentation Courses
Coaching and Mentoring Training
Facilitation Skills Training
Presentation Skills Training
Public Speaking Training
Train the Trainer Training
Mentoring Training
Measuring Results from Training
Think on Your Feet® Training (2-days)
FISH Train the Trainer
How To Deliver Fun, Activity Based Training
Advanced Facilitation Skills Training
FOR YOUR WORKPLACE LEARNING TO BE EFFECTIVE WE BELIEVE:
A GREAT IN-CLASS EXPERIENCE IS THE FOUNDATION All training is tailored to your specific needs and people
We can also create bespoke courses for your unique needs
We facilitate learning through a workshop style approach (facilitation - not lecturing)
IT IS IMPORTANT TO KEEP THE LEARNING ALIVE; WE PARTNER WITH YOU BEYOND THE CLASSROOMWhat happens in class is only 10% of the learning journey. To bring the other 90% of learning to life we:
Pre-class engagement to connect and improve the experience
Encouragement of self-directed application in the workplace
Support learner-driven reinforcement (complimentary for 12 months)
A great selection of resources for follow through action in the workplace
Cost effective coaching resources to help grow and mentor your learners
All-inclusive training resources so you can continue training internally
YOU NEED TRANSPARENCY TO OUTCOMESWe simplify the management of your training with reporting and transparency of outcomes to ensure success. Our cloud-based Training Management Centre is complimentary and provides you with:
Transparency to feedback
Transparency to on the job application
Transparency to learner-driven reinforcement
DELIVERY OPTIONS TO WORK AROUND YOUR OPERATIONAL NEEDS In-house - we can come to you for as little as 60-minutes
Public classes - come and see us (annual memberships available)
We provide you resources to train your team
Support your learners through:
Support you by offering:
EMBED LEARNINGA Great Training Course Is Only the Beginning to Lasting Change.
To Help You Get Lasting Change from Training We Engage Your Participants:
BEFORE TRAINING DURING TRAINING AFTER TRAINING
Pre course activity & chat with the trainer about personal learning goals
At the course conclusion participants are encouraged to add an action plan and select an accountability buddy
My Action Plan
Participants can access course
materials and extension
content + more
If they picked an accountability buddy, they would have that meeting as well
We welcome your participants for Refresher Training on our public classes at no
cost for 12-months (subject to availability)
All made easy via our Orgmenta participant app
MORE WAYS WE CAN HELP ACHIEVE LASTING CHANGE INCLUDE:
1. MAKE IT STICK PACKS - 6 MONTHS OF 10-15 MINUTE ACTIVITIES TO RUN AT MEETINGS Designed to be easy to use for Team Leaders, Managers, Trainers or other nominated Learning Champions these packs have 6 simple and quick activities to reinforce learning from the original course.
When you choose this option, we provide your nominated Learning Champions with a 90 minute session in how to run the activities so they have the resources and confidence to integrate these into your normal team meetings or as stand-alone lunch 'n' learn sessions.
Make it Stick packs are available for all PDT Signature Series courses.
2. FOLLOW-UP COACHING BY OUR TRAINERS
Our Trainers can come back onsite and run coaching and reinforcement sessions for your team members. These sessions are most commonly 60 to 90-minutes long, and are designed to help people share, collaborate, gain insights and confidence to apply what they learned so you see value from the investment in training with a lasting change.
Our purpose is to deliver lasting impact and we believe follow-up coaching is a powerful step in achieving this. To encourage you to give your people that extra opportunity to really see change, if you book a follow up session within 90-days of the original course date, we’ll come back onsite for 1/2 price.
3. PHYSICAL PRODUCTS - VISUAL REMINDERS TO KEEP KEY CONCEPTS ALIVE
Many of the 'aha' moments in courses can come from the increased awareness of ourselves and our colleagues, which comes through REACH Profiles that are integrated into many of our courses.
The insights lead us to better recognise our tendencies and strengths, understand how to be more mindful of adapting to the needs and preferences of our team and our customers.
The insights are put into practice by appreciating the benefits of our diversity and either learning toadapt or implementing a strengths-based management approach.
We have a great range of high-quality products that can keep these impactful moments top of mind back in the workplace.
Coaching and mentoring employees helps to boost productivity, create a healthier work environment, ensure smooth functioning of business processes and improve moral. As human resources are the key in any organisation, it is important to coach and mentor the less experienced employees appropriately to reduce attrition, improve staff retention and create a culture of continuous improvement.
The PD Training Coaching and Mentoring Training Course provides you with a deep understanding and the skills required to properly implement important techniques such as personal and professional goal setting, developing career options, overcoming personal obstacles, building trust, giving critical feedback and more.
Attend our Coaching and Mentoring training class today, or have a trainer come to your workplace in Brisbane, Sydney, Parramatta, Melbourne, Canberra, Adelaide or Perth.
Please click on the Public Class tab below to view our Coaching and Mentoring Training course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.
Coaching and Mentoring Training OUTLINE
Foreword:
In today’s environment of changing technology and evolving organisations, coaching can create a strong competitive advantage. It provides options for continuous learning and develops staff to meet current and future needs. Business mentoring and coaching is an investment that you make in developing your key resource - your people - for the long-term benefit of the organisation. About 6 out of 10 (59%) organisations currently offer coaching or other developmental counselling to their managers and executives, according to a nationwide survey of more than 300 companies conducted by Manchester, a human capital consulting firm. Another 20% of organisations said they plan to offer such coaching within the next year. Improved productivity occurs when managers develop strong relationships with their employees. Executive mentoring builds the capability of managers to help their employees with the intangible elements of human relationships. This Coaching and Mentoring Training program taught in this course will help you turn performance management into a collaborative process that benefits everyone.
Outcomes:
In this course participants will: Understand the G.R.O.W. model and apply it Learn to set appropriate, effective goals using the S.M.A.R.T. technique Learn how to recognise the current state or reality of an employee's situation Learn to identify coaching and mentoring options for your employees, creating a preliminary plan with
action steps Learn how to develop a complete plan, including motivational opportunities to drive accomplishment Understand the importance of building & fostering trust with employees Master the art of giving effective feedback while maintaining trust Recognise & overcome common obstacles that are holding employees back Know when it is the right time to stop coaching an employee Learn to continue to transition an employee to other opportunities for continued growth
Coaching and Mentoring Training Course - Lesson 1Defining Coaching and Mentoring
What is Coaching?
What is Mentoring?
Introducing the GROW Model
Coaching and Mentoring Training Course - Lesson 2Setting Goals
Goals in the Context of GROW
Identifying Appropriate Goal Areas
Setting SMART Goals
Coaching and Mentoring Training Course - Lesson 3Understanding the Reality
Getting a Picture of Where you are
Identifying Obstacles
Exploring the Past
Coaching and Mentoring Training Course - Lesson 4Developing Options
Identifying Paths
Choosing your Final Approach
Structuring a Plan
Coaching and Mentoring Training Course - Lesson 5Wrapping it all Up
Creating the Final Plan
Identifying the First Step
Getting Motivated
Coaching and Mentoring Training Course - Lesson 6The Importance of Trust
What is Trust?
Trust and Coaching
Building Trust
Coaching and Mentoring Training Course - Lesson 7Providing Feedback
The Feedback Sandwich
Providing Constructive Criticism
Encouraging Growth and Development
Coaching and Mentoring Training Course - Lesson 8Overcoming Roadblocks
Common Obstacles
Re-Evaluating Goals
Focusing on Progress
Coaching and Mentoring Training Course - Lesson 9Reaching the End
How to know when you've Achieved Success
Transitioning the Coachee
Wrapping it all up
Coaching and Mentoring Training Course - Lesson 10How Mentoring Differs from Coaching
The Basic Differences
Blending the Two Models
Adapting the GROW Model for Mentoring
Focusing on the Relationship
Effective facilitation skills are required for anyone tasked with managing groups of people in the workplace. Every organisation has a need for good facilitators in almost every department. The difference between being a good facilitator and a great facilitator requires both training and experience.
The PD Training Facilitation Skills Course teaches you practical skills and techniques like promoting fairness, managing meetings and planning sessions to achieve productive outcomes, giving feedback and much more. These are skills that can be used immediately in the workplace and the course is now available throughout Australia including, Brisbane, Sydney, Parramatta, Melbourne, Adelaide, Canberra and Perth.
Please click on the Public Class tab below to view our Facilitation skills course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.
Looking for something more advanced? Try the Advanced Facilitation Skills Training Course
Facilitation Skills Training OUTLINE
Foreword:
Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and creating easy decision making, good facilitation can help any organisation have improved staff communications and interactions and ultimately make better decisions. This Facilitation training course will give participants an understanding of what facilitation is all about, as well as some tools that they can use when facilitating small meetings with staff. Looking for something more advanced? Try the Advanced Facilitation Skills Training Course
Outcomes:
After completing this course participants will be able to: Understand the role and purpose of facilitating Understand the qualities of effective facilitation Recognise group behaviours and know how to respond Understand the five P's when preparing to facilitate: purpose, products, participants, probable issues
and process Understand the dos and dont's of effective facilitation Understand a decision-making process and how to apply De Bono’s Six Thinking Hats
Understand convergent and divergent thinking and when to encourage each Understand how to exercise control when facilitating and how to deal with challenges Understand how to facilitate virtually and the challenges that this brings
Facilitation Skills Training Course - Lesson 1The Facilitation Process
Facilitation Explained
Facilitator's Role Explained
When is Facilitation Required?
Facilitation Skills Training Course - Lesson 2Process/Content/Focus
Facilitating Process
About Content
Facilitator's Focus
Facilitation Skills Training Course - Lesson 3Facilitated Approach
Implementing a Facilitated Approach
Facilitated Meetings Plan
Data Collection
Facilitation Skills Training Course - Lesson 4Tuckman and Jensen's Team Development Model
Stage 1: Forming
Stage 2: Storming
Stage 3: Norming
Stage 4: Performing
Facilitation Skills Training Course - Lesson 5 Measuring Group Consensus
Gaining Group Participation
Gaining Momentum with Information
Information Recording and Reporting
Summary Presentation
Facilitation Skills Training Course - Lesson 6Making Decisions
Various Options Identified
Shortlist Creation
Solution Consideration
Multi-Option Technique Explained
Facilitation Skills Training Course - Lesson 7Handling Difficult People and Situations
Dealing with Disruptions
Common Types of Difficult People
How to Deal with Difficult People
Internal Group Resolution
Facilitation Skills Training Course - Lesson 8Managing a Dysfunctional Group
Setting Internal Rules to Prevent Dysfunction
Identify Internal Issues for Review
Behaviour Change Management
Facilitation Skills Training Course - Lesson 9When Intervention is Required
Intervention as a Tool
Identify Intervention Options
Intervention Options Explained
Facilitation Skills Training Course - Lesson 10Techniques for Intervening
Procedural Management
Using the Boomerang Technique
Identification, Agreement, Resolution
Delivering a brilliant, memorable and interactive presentation requires a number of skills including effective planning, choosing the right delivery method(s), developing outstanding customised content, professional group facilitation, the efficient use of technology, effective communication skills and more.
The PD Training Presentation Skills Training Course provides you with this in-depth knowledge and skill building in the planning, preparation and delivery of truly engaging presentations. You'll learn how to use specific tools and techniques for presentation creation and delivery, which will enable you to conduct powerful presentations
that engage your audience every time.
As part of this professional development training event, you will have an opportunity to develop and present to your peers and receive feedback from the group.
This practical and engaging training course is available now throughout Australia including Brisbane, Sydney, Melbourne, Adelaide, Parramatta, Canberra and Perth.
Please click on the Public Class tab below to view our Presentation Skills Training course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.
Presentation Skills Training OUTLINE
Foreword:
To be a successful, professional presenter you need to be able to capture your audience and take them on the journey with you by using effective presentations, story-telling, interactive facilitation and of course engaging content. Good information, great ideas or the best of intentions only gets you half-way there. Positioning yourself and your ideas in a consistently positive and professional manner enables you to make a professional impression the first time and every time. Raw information is logical, but being logical does not capture or hold anyone’s attention for too long. Persuasive presentations start with raw information, then opinions are added and enhanced with creative imagery and given personality by the presenter. The more of the mind you tickle, the more retention and motivation you reap. This 2-day Presentation Skills Training Program will teach you how to prepare effective presentations, and how to utilise the best method(s) for delivering your message while maintaining your audience's interest at all times.
Outcomes:
After completing this course participants will be able to: Learn to design effective & engaging presentations Select the most suitable delivery method based on the audience, the environment & the message being
delivered Master powerful & effective verbal & non-verbal communication techniques Gain insight into effective techniques for calming nerves Learn to create fantastic flip charts to support the key messages Learn the effective use of colours Create compelling PowerPoint presentations Use videos and audio to enhance the experience
Learn different tricks to add diversity & interest to engage the audience Learn to pump it up a notch to deliver higher energy presentations
Presentation Skills Training Course - 2 days - Lesson 1Presentation Preparation
Conducting Needs Analysis
Initial Outline Layout
Research, Write and Edit
Presentation Skills Training Course - 2 days - Lesson 2Delivery Method Options
Types of Delivery Methods
More Advanced Methods
Basic Things to Keep in Mind
Presentation Skills Training Course - 2 days - Lesson 3Communication Skills - Verbal
Active Listening Techniques
Questioning Techniques
Powerful Communicating Tips
Presentation Skills Training Course - 2 days - Lesson 4Communication Skills - Non-Verbal
Body Language Explained
Your External Body language
Other's External Body Language
Presentation Skills Training Course - 2 days - Lesson 5Overcoming Stage Fright
Pre-Event Planning
Mental Preparation
Physical Relaxation Techniques
Exuding Confidence to the Audience
Presentation Skills Training Course - 2 days - Lesson 6Create Effective Flip Charts
Suggested Tools
Flip Chart Advantages
Effective Use of Colours
Always Have a 'Plan B'
Presentation Skills Training Course - 2 days - Lesson 7Create Compelling Presentations with PowerPoint
Suggested Tools
PowerPoint Tips
Always Have a 'Plan B''
Presentation Skills Training Course - 2 days - Lesson 8Creative Use of Whiteboards
Wall Mounted vs Electronic
Suggested Tools
Effective Use of Colours
Always Have a 'Plan B'
Presentation Skills Training Course - 2 days - Lesson 9Vibrant Videos and Amazing Audio
Suggested Tools
Video and Audio Tips
Always Have a 'Plan B'
Presentation Skills Training Course - 2 days - Lesson 10Pumping it up a Notch
Making Them Laugh
Engaging with Questions
Promoting Audience Interaction
Managing Questions and Comments
We all know that speaking in public consistently ranks as one of people's greatest fears, but with professional training and practice, you too can become an effective public speaker or presenter.
This 1-day Public Speaking training course will prepare you for delivering live presentations by covering skills like how to overcome nervousness, how to boost your confidence, how to read your audience, using icebreakers, how to best interact with questions or interruptions and much more.
The PD Training Public Speaking course also provides you with valuable presentation skills, including in-depth
information on developing an engaging program and delivering professional presentations with confidence and flow.
This engaging and surprisingly fun training course is available now in Brisbane, Sydney, Parramatta, Melbourne, Adelaide, Canberra and Perth.
Please click on the Public Class tab below to view our Public Speaking Training course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.
Public Speaking Training OUTLINE
Foreword:
Public Speaking consistently ranks as most people's top fear. Additionally, an astounding 75% of people suffer from speech anxiety.Do you want to remove your fear of public speaking, improve your career options, learn to speak with confidence and deliver professional business presentations with impact and ease? Mastering this fear and getting comfortable speaking in public can be a great ego booster, not to mention a huge benefit to your career.Our Public speaking course was designed to teach people, with no previous experience, how to plan, create and deliver a professional speech or presentation to a live audience.Whether you are speaking to a handful of people, a small group or a large audience, this course will cover the skills required so that you have a dynamic presence at any speaking engagement.
Outcomes:
By the end of this course, participants will be able to: Analyse an audience and tailor the delivery accordingly Design presentations for maximum impact Expand on key points to ensure clarity Inspect the proposed venue Master techniques to overcome nervousness and present with confidence Practice techniques that ensure clear, concise and effective wording is used Deliver a polished, professional and credible speech Handle questions and comments effectively
Public Speaking Training Course - Lesson 1Identifying your Audience
Performing a needs analysis
Creating an audience profile
Public Speaking Training Course - Lesson 2Creating a Basic Outline
Outlining the subject
Listing the topics to be covered
Identifying key questions and concerns Identifying the best delivery methods
Public Speaking Training Course - Lesson 3Organising the Program
Making organisation easy
Organisational methods
Classifying and categorising
Public Speaking Training Course - Lesson 4Fleshing it Out
Identifying appropriate sources
Establishing credibility
The importance of citations
Public Speaking Training Course - Lesson 5Putting it all Together
Writing your presentation
Adding a Plan B
Reviewing, editing and Re-writing
Public Speaking Training Course - Lesson 6Being Prepared
Checking out the venue
Gathering materials
A 24 Hour checklist
Public Speaking Training Course - Lesson 7Overcoming Nervousness
A word from the boss
Preparing mentally
Physical relaxation techniques
Appearing confident in front of the crowd
Public Speaking Training Course - Lesson 8Delivering your Speech - Part One
Starting off on the right foot
Using visual aids
Checking the volume of your voice
Public Speaking Training Course - Lesson 9Delivering your Speech - Part Two
Adjusting on the Fly
Gauging whether breaks are Required
Wrapping up and Winding Down
Public Speaking Training Course - Lesson 10Questions and Answers
Ground rules
Answering questions that sound like an attack
Dealing with complex questions
This highly effective Train the Trainer Course in Australia is designed for individuals who need to develop the training skills and confidence to teach adults in the workplace. This 3-Day, interactive training event is tailored to your specific requirements, which assures that the course can be directly applied to your workplace training requirements.
In the PD Training Train the Trainer course you'll learn skills like how to create and teach from a session plan, how to create effective and engaging presentations, how to develop and administer assessment tools, understanding the various types of personality types and their learning styles and much more. Participants also have the opportunity to deliver a "live" training session and receive feedback from the group.
These fun, high-energy training courses are delivered by experienced training professionals throughout Australia, including Brisbane, Sydney, Parramatta, Melbourne, Canberra, Adelaide and Perth.
Please click on the Public Class tab below to view our Train the Trainer Training course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.
Train the Trainer Training OUTLINE
Foreword:
This high impact, high intensity train the trainer course in Australia is designed for individuals who need to hit the ground running and deliver professional training events in the workplace as soon as possible after course completion.This is not a box ticking exercise for passing assessments, this is for people who want or need to develop the skills to train professionally in today's busy workplaces.This 3-day Train the Trainer Training Program is designed to benefit employees who are being asked to design and/or deliver training in the workplace. Participants learn about the learning needs and personality types of adults, planning and developing different types of training, delivering and assessing the success of the training events and much more.
Outcomes:
After completing this course participants will have learned:
Design a training course targeted for adult learners Plan the delivery of a course by ensuring that all the key elements of effective training are present Learn how to communicate one's message effectively Develop techniques to overcome barriers to learning Prepare and deliver a training session Learn to construct assessments to validate the learning Gain techniques for providing encouragement and coaching during the training process Create post-course evaluation forms Evaluate their peers and also receive feedback from them during class Be provided, upon request, a filmed DVD of each participant in class-presentation
Train the Trainer Training Course - Lesson 1Module One: Getting Started
Workshop Objectives
Train the Trainer Training Course - Lesson 2Module Two: The Fundamentals of Training
Effective Workplace Training
What makes training effective?
Types of Training
Skills and Attributes of an Effective Trainer
How to provide an Inclusive Learning Environment
High Emotion – Low Intelligence
Train the Trainer Training Course - Lesson 3Module Three: Adult Learning
The Principles of Adult Learning
VAK Learning Styles
Visual
Train the Trainer Training Course - Lesson 4Module Four: Prepare the Training Session
Determine objective
Creating a Lesson Plan
Planning for the Basics
Presentation Mechanics
Barriers to Learning
Train the Trainer Training Course - Lesson 5Module Five: Organising the Content
Introduction
The Gloss Model
The Introas Model
Mind mapping
Conclusion
Train the Trainer Training Course - Lesson 6Module Six: Create a Session Plan
Why have a session plan?
Session Plan Example
Create a Session Plan
Assess the Learning
Assessment Tools
Train the Trainer Training Course - Lesson 7Module Seven: Communication Skills
Verbal Communication
Non-Verbal Communication
Train the Trainer Training Course - Lesson 8Module Eight: Listening Skills
Seven Ways to Listen Better Today
Understanding Active Listening
Sending Good Signals to Others
Train the Trainer Training Course - Lesson 9Module Nine: Asking Good Questions
Open Questions
Closed Questions
Probing Questions
Train the Trainer Training Course - Lesson 10Module Ten: Gathering Materials
Identifying Participants’ Needs
Reviewing the Materials
Identifying and Resolving Gaps
Train the Trainer Training Course - Lesson 11Module Eleven: Choosing Activities
Types of Activities
Preparing for Emergencies
What to Do When Activities Go Wrong
Train the Trainer Training Course - Lesson 12Module Twelve: Preparing for the Workshop
Creating a Materials List
Gathering Participant Information
Setting Up the Physical Location
Train the Trainer Training Course - Lesson 13Module Thirteen: Delivery Tips and Tricks
Build Presentation Mechanics
Demonstrations, I Do, We Do, You Do
Using Visual Aids
Creating Supporting Materials
Break!
Train the Trainer Training Course - Lesson 14Module Fourteen: Getting Off on the Right Foot
Greeting Participants
Being Prepared
Using Icebreakers and Energisers
Train the Trainer Training Course - Lesson 15Module Fifteen: Keeping it Interactive
Encouraging Discussion
Using Group Work
The Power of Sticky Notes
Train the Trainer Training Course - Lesson 16Module Sixteen: Dealing With Difficult Participants
The Ground Rules
Challenges and Solutions
Handling Interruptions
Train the Trainer Training Course - Lesson 17Module Seventeen: Feedback
Principles of Feedback
Feedback Models
Train the Trainer Training Course - Lesson 18Module Eighteen: Wrapping Up
Words from the Wise
Parking Lot
Lessons Learned
Action Plans
Many organisations are implementing formalised mentoring programs among staff. Implementing a mentorship program that is both successful and rewarding is achieved by teaching the mentor specific behaviours for fostering a purposeful mentoring relationship.
The PD Training Mentoring Training Course assists mentors to gain important skills in mentoring like goal setting, identifying personality strengths and weaknesses, how to give criticism and much more, so that you can become an effective and successful mentor.
This dynamic training course is available now throughout Australia, including Brisbane, Sydney, Melbourne, Parramatta, Adelaide, Canberra and Perth.
Contact us today for a group quote.
Mentoring Training OUTLINE
Foreword:
Mentoring isn't what it used to be. In today's high-tech, global economy, the days of stiff hierarchy and loyalty to the status quo are long gone.
Today's mentors understand that they have as much to gain from building close working relationships and sharing their experience with others as they have to give. Whether you are entering an informal arrangement or a formal training program, learn how to make mentoring more meaningful for everyone.
Outcomes:
After completing this course participants will be able to: Describe mentoring & its application in today's workplace Practice mentoring in the development of other people Create, maintain & transition a mentoring relationship Master specific behaviours to maximise the impact of a mentoring relationship Determine which behaviours to stay away from in a mentoring relationship Apply mentoring to improve the workplace
Mentoring Training Course - Lesson 1What is Mentoring & Why it Matters
What Mentors do
The enabling Mentor
Mentoring today
What does mentoring look like?
The power of relationships in our lives
Mentors care beyond the work
A mentor goes above and beyond
Part summary
Mentoring Training Course - Lesson 2Creating a Mentoring Relationship
Stages of development
Where to begin
The Mentoring Match
Determining Mentee expectations
Developing a partnership
Guiding principles
Creating a Mentor/Mentee Agreement
Two-Way Mentoring / Reverse Mentoring
Part summary
Mentoring Training Course - Lesson 3Maintaining a Mentoring Relationship
Adopting a change attitude
Managing change
Coping mechanisms
Mirroring
Validation
It's rarely black or white
Progressive adaptation
Part summary
Mentoring Training Course - Lesson 4Navigating the Mentoring Relationship
Effective mentoring tools
Shifting context
Active listening
Naming feelings
Listening for motivation
Constructive confrontation
Information that has positive impact
Giving permission
Being genuinely curious
Part summary
Mentoring Training Course - Lesson 5Fine Tuning & Transitioning the Mentoring Relationship
Fine Tuning and transitioning
Potential pitfall one: giving criticism
Potential pitfall two: giving advice
Potential Pitfall three: trying to rescue
Transitioning the relationship
Part summary
Mentoring Training Course - Lesson 6Conclusion
Course review
Planning engagement with the mentees
Post course assessment if required
Measuring the return on investment (ROI) of a specific training program can be difficult at best. This often limits an organisation’s knowledge of how and which training programs benefit employees, which leads to poor budgetary planning for future programs.
The PD Training Measuring Results from Training Course provides you with the knowledge and skill development in various learning styles, training evaluation levels and plans, training measurement tools, ROI formulas and assessment of the training. This course helps your organisation identify and measure the tangible
and the intangible benefits of training so that you can plan accurately and maximise the return from future training programs.
This high-energy, dynamic training course is available now throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide, Parramatta, Canberra and Perth.
Please click the In-House Training tab to receive a free quote for courses delivered at your preferred location.
Measuring Results from Training OUTLINE
Foreword:
Although we all know that training can have many amazing benefits, sometimes it can be hard to prove those benefits and attach a dollar value to training. Some topics, like sales training or time management, might have direct, tangible benefits. Other topics, like communication or leadership, might have benefits that you can’t put a dollar value on. In this course, we will learn about the different ways to evaluate training progress, and how to use those results to demonstrate the results that training brings.
Outcomes:
After completing this course participants will be able to: Understand Kolb's learning styles & learning cycle Learn about Kirkpatrick's levels of evaluation Become familiar with the many types of evaluation tools including, goal setting, tests, reactionary sheets
& interviews Learn when to use each type of evaluation tool Be able to perform a needs assessment Learn how to write learning objectives & link them to an evaluation Learn to write an evaluation plan Gain insight into identifying costs, benefits & ROI on training Develop a business case for training
Measuring Results from Training - Training Course - Lesson 1Getting Started
Housekeeping Items
Pre-Assignment Review
Workshop Objectives
Measuring Results from Training - Training Course - Lesson 2Kolb’s Learning Styles
The Four-Stage Process
Accommodators
Divergers
Action Plans Convergers
Assimilators
Measuring Results from Training - Training Course - Lesson 3Kirkpatrick’s Levels of Evaluation
Overview
Level One: Reactions
Level Two: Learning
Level Three: Behaviour
Level Four: Results
Measuring Results from Training - Training Course - Lesson 4Types of Measurement Tools
Goal Setting
Self-Evaluations
Peer Evaluations
Supervisor Evaluations
High-Level Evaluations
Measuring Results from Training - Training Course - Lesson 5Focusing the Training
Performing a Needs Assessment
Creating Learning Objectives
Drilling Down Into Content
Measuring Results from Training - Training Course - Lesson 6Creating an Evaluation Plan
What Will We Evaluate?
When Will the Evaluation be completed?
How Will We Evaluate It?
Who Will Perform the Evaluation?
Measuring Results from Training - Training Course - Lesson 7Assessing Learning before Training
Workplace Observation
Objectives Assessment
Pre-Assignments and Pre-Tests
Measuring Results from Training - Training Course - Lesson 8Assessing Learning during Training
Reviewing Learning Objectives
Performing Hip-Pocket Assessments
Quizzes and Tests
Skill Assessments
Measuring Results from Training - Training Course - Lesson 9Assessing Learning after Training
Evaluation Timelines
Learning Journal
Goal Setting
Additional Methods of Evaluation
Measuring Results from Training - Training Course - Lesson 10The Long Term View
Creating a Long Term Evaluation Plan
Methods of Evaluation
Documenting Lessons Learned
Measuring Results from Training - Training Course – Lesson 11Calculating the Return on Investment (ROI)
A Basic ROI Formula
Identifying and Measuring Tangible Benefits
Identifying and Measuring Intangible Benefits
Calculating Total Costs
Making a Business Case
Measuring Results from Training - Training Course - Lesson 12Wrapping Up
Words from the Wise
Parking Lot
Action Plans
Have you ever found yourself rambling on and stumbling for answers? Do you sometimes have a hard time communicating your ideas to others?
The PD Training Think On Your Feet® training course teaches you the "capsules-of-persuasion" concept - 10 plans that structure one's ideas to achieve a quick impact and remove any guesswork from your conversations.
This internationally acclaimed workshop teaches critical skills to help you get your ideas across clearly, concisely and persuasively.
This dynamic training course is now available now throughout Australia, including Brisbane, Sydney, Melbourne, Canberra, Parramatta, Adelaide and Perth.
Please click the In-House Training tab to receive a free quote for courses delivered at your preferred location.
Think on Your Feet® Training (2-days) OUTLINE
Foreword:
The ability to Think on Your Feet® is now a core skill. It means getting your ideas across clearly, concisely, persuasively (and being remembered). Everyone wants you to get to the point - Quickly. Think on Your Feet® introduces the “capsules-of-persuasion” concept – 10 plans that structure your ideas quickly for immediate impact.Learn key skills like how to make decisions quickly, handle difficult questions easily, avoid common communication traps, bridging from question to answer and much more.
Outcomes:
After completing this course you will have learned to: Speak with brevity, clarity & persuasiveness Master getting to the point and being remembered Effective fall-back techniques when caught off-guard Present ideas effectively and efficiently Handle questions more quickly, concisely & persuasively Add depth to ones own messages using "visual" pegs Avoid common communication traps Divide information into facets, aspects or perspectives Bridge from question to answer
Think on Your Feet® Training Course - Lesson 1Getting to the Point & Being Remembered
Techniques to Package Persuasion
Think on Your Feet® Training Course - Lesson 2Presenting Your Ideas
Using three-part plans to display analysis
Structuring Ideas Simply and Clearly
Speaking in Different Situations:
o one-on-one
o on the phone
o in meetings
o informal presentations
o e-mails
Helping your listener understand by placing your ideas into a simple, unifying structure
Relying on structured reasoning to answer questions quickly
Think on Your Feet® Training Course - Lesson 3Using Handy Fall-Back Techniques When You’re Caught Off Guard
Making Sense Out of a Mass of Facts
Explaining Step-by-Step Processes Clearly
Think on Your Feet® Training Course - Lesson 4Handling Questions Quickly, Clearly and Persuasively
Following the “Rule of Threes”
Creating Logical Pegs to Hang your Thoughts On
Announcing & Recapping
Think on Your Feet® Training Course - Lesson 5Using “Visual” Pegs as Your Structure
Achieving Impact
Supporting Large and Complex Topics
Adding Depth to Your Message
Think on Your Feet® Training Course - Lesson 6Avoiding Common Communication Traps
Keeping on Track
Avoiding Information Overload
Addressing Your Listener’s Core Concerns
Think on Your Feet® Training Course - Lesson 7Dividing Information into Facets, Aspects or Perspectives
Achieving Objectivity
Expressing Thoughtfulness
Addressing Issues from Different Viewpoints
Think on Your Feet® Training Course - Lesson 8Bridging from Question to Answer
Buying Time
Answering the Right Question
Handling Objections and Tough Questions Positively
Think on Your Feet® Training Course - Lesson 9How to Broaden or Focus Your Listener’s Perspective
Moving from Detail to Big picture or Vice Versa
Handling Sensitive or Confidential Information
Countering Sweeping Generalisations
Think on Your Feet® Training Course - Lesson 10Moving Two Opposing Viewpoints to a Middle Ground
Negotiating a Win-Win Outcome
Dealing with Conversational Topics
Moving to Action
Think on Your Feet® Training Course - Lesson 11Selling the Benefits of Your Products, Ideas, Services
Presenting Benefits not Features
Showing Advantages to Your Listener
Employing the “So What” Test
Think on Your Feet® Training Course - Lesson 12Fleshing Out Your Ideas
Using Examples to Increase Understanding and Recall
Developing Ideas Through the Use of Opposites
Explaining an Idea by Cause and Effect
Think on Your Feet® Training Course - Lesson 13Telling a Story: Who? What? Where? Why? When?
Ensuring all relevant information is included
Arranging the 5W's as your idea peg
Combining the 5W's with other techniques
Think on Your Feet® Training Course - Lesson 14Combining Think on Your Feet® Formats to Build Longer Presentations
Shaping content for your listeners
Preparing informal and formal presentations quickly and effectively
Delivering a persuasive message
Are you looking for a fun and respected team building and cultural improvement program for your trainers to deliver company-wide? Then FISH! will help you deliver truly inspiring training!
The PD Training FISH! Train the Trainer is designed for the trainer who needs to develop their training skills and maximise their potential so the trainees can benefit more from attending the training.
The FISH! philosophy has transformed team cultures and teamwork around the planet. Give your facilitators the tools they need to bring the four FISH! practices to your organisation’s training sessions.
This dynamic and highly valuable training course is now available Australia-wide including Brisbane, Sydney, Melbourne, Perth, Adelaide, Canberra and Parramatta.
Please click the In-House Training tab to receive a free quote for courses delivered at your preferred location.
FISH Train the Trainer OUTLINE
Foreword:
FISH! Train the Trainer is a two-day workshop that shows you how to apply The FISH! Philosophy to build a highly effective organisational culture. By allowing your trainers to attend the course, you will have an effective means to begin the process of developing a high-performance culture in your teams and workplace.
Outcomes:
By the end of this course, participants will: Give your trainers the tools and techniques for creating culture change company-wide. Gain a working understanding of the importance of culture and see the impact and business results that
a high-performing organisational culture can achieve. Understand how the FISH! Philosophy can be incorporated into your culture as a means for creating
enhanced employee engagement, better team cohesion, greater employee satisfaction, and overall better business results.
Learn a strategic approach to incorporate the FISH! Philosophy and training program with your current mission, vision, values and culture.
Learn to develop a culture change plan for incorporating the FISH! Philosophy into your organisation. Reflect and learn about the role of a leader in sustaining healthy cultures.
1. Make Your Culture a FISH! Culture
Find it - groundworkHow to determine direction both as an organisation and as an individual within the organisation
Live it - belief, learning and toolsLearn the skills, experiment with the concepts and practice the actions that bring the Culture Vision to life
Coach it - momentumSustain the training and conversations, and grow as individuals and organisations
Building sustainable trainingUseful resources to great sustainable training
2. The Experience-Centered Model
Traditional vs. Experiential
Ingredients for the Experience-Centered model
Creating the right learning context
3. Event Preparation
Keep it simpleWhat is the goal and what are the impacts?
Prepare yourselfLearning to feel comfortable with all the training material
Living in alignmentMaking sure your actions are in alignment with your goals as a facilitator
Meet with managersSetting goals and expectations with everyone involved in the training
InvitationGiving participants a choice
Mental preparationGetting ready for the event and being ready for any surprises
Physical preparationGetting the training room / facility ready to create an exciting atmosphere
TimingSetting timelines and expectations for management and participants
4. Event Outline
Your introduction and building communityBuild rapport and trust with participants that sets the tone of the event with introductions and fun activities
FISH! film, setup and reviewCreate context and understand the essence of the FISH! practices, build community and create energyShow the filmReview the four practices
Be ThereHelping participants to understand and experience what Be There means
PlayLearn to help participants understand the essence of Play and how to live it every day
Make their dayHelping participants understand how to value people, selflessness and being aware
Choose your attitudeHelping participants become aware, make conscious choices and live in alignment with intentions
Action planningStrategies for helping participants create an action plan that includes practice, follow up and accountability
Making the commitmentLocking in the four practices and creating a commitment experience for the team
Knowledge is better grasped and retained if the training is activity-based, interactive and fun. Training delivered in such a way interests, engages and allows trainee participation, which allows complete involvement in the learning process.
The PD Training How To Deliver Fun, Activity Based Training provides trainers with specific knowledge, tools and techniques to make training highly effective. It includes using humour, tested learning principles, choosing appropriate activities, conducting post-course analysis and preparing for a training session.
This highly valuable and effective training course is now available Australia-wide including Brisbane, Sydney, Melbourne, Perth, Adelaide, Canberra and Parramatta.
Please click on the Public Class tab below to view our How To Deliver Fun, Activity Based Training course schedule by city or click the In House Training tab to receive a free quote for courses delivered at your preferred location.
How To Deliver Fun, Activity Based Training OUTLINE
Foreword:
During this course, participants learn the techniques to deliver fun, activity-based training including introducing humor and games, developing original games, learning troubleshooting, and using creativity. How To Deliver Fun, Activity-based Training Course is a short training course designed to develop a comprehensive understanding of the kind of humor and activity suitable for a classroom, and how games can help in engaging participants.
Outcomes:
This intensive and fun course is the fastest way to develop a deep understanding and skills in delivering fun, activity-based training that enhances its outcomes.After completing this course, participants will have learned to:
Include appropriate humor and games during training
Use different types of games Understand the methods to elicit participant buy-in Apply humor principles in adult learning Troubleshoot when games go badly Develop their own games Have fun during training Get everyone on board Choose the right game Intervene and restore the fun when games go wrong Use humor in training Use quick and easy games for easy understanding Create a game
How To Deliver Fun, Activity Based Training Lesson 1Course Overview
Welcome & Introduction
Workshop Objectives
Review of The Learning Cycle & Adult Learning Principles
The Value of Activity Based Training
How To Deliver Fun, Activity Based Training Lesson 4Using Humor in Training
It's a Fine Line
Explore & Apply CREATIF
Humor & Adult Learning Principles
How To Deliver Fun, Activity Based Training Lesson 2Choosing The Right Activity
Preparation is The Key
Getting Everyone On Board
Reluctant Participants
Choosing The Right Activity
How To Deliver Fun, Activity Based Training Lesson 5Skill Building
Apply Activities To The Right Topic
How To Link The Activity With The Topic
Practice & Feedback
How To Deliver Fun, Activity Based Training Lesson 3When Activities Don't Work
Great Activity Experiences
When Activities Don't Work
Analyse & Deal With Activities That Don't Work & Why
How To Deliver Fun, Activity Based Training Lesson 6Workshop Wrap Up
Workshop Review
Action Plan
Having advanced facilitation skills is essential for you to be able to create positive and effective interactions combined with accurate and timely decision-making. This in-depth, 2-day course will prepare you to handle most facilitation tasks and includes specific techniques and tools that allow participants to become excellent facilitators in both training and non-training environments.
The PD Training Advanced Facilitation Skills Training course is designed to develop a deeper understanding of facilitation such as group preparation, managing perspectives, building agreements, defining roles and other
skills which allow professional facilitators to interact as required in any situation.
This highly valuable and dynamic training course is now available throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide, Canberra, Parramatta and Perth.
Please click on the Public Class tab below to view our Advanced Facilitation Skills Training course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.
Facilitation Skills Training Course
Advanced Facilitation Skills Training OUTLINE
Foreword:
Skill development in group facilitation is essential for performing expertly in various scenarios. During this deep dive training course in advanced facilitation skills, participants learn to distinguish facilitation from instruction and training, establish ground rules, develop individual facilitation techniques, give effective feedback, understand the stages of team development and much more.
This dynamic, 2-day training course is the fastest way to develop advanced skills in effective group facilitation, so that your organisational goals can be reached on time, every time.
Outcomes:
After completing this course, participants will have learned to: Understand the phases of complex facilitation Understand how to respond to personal styles in a group Use convergent and divergent thinking tools to promote discussion and decision making Apply decision-making rules to reach agreement Successfully deal with emotional challenges Know when to intervene in a group Understand group think and how to avoid or overcome it Facilitate strategic planning sessions Facilitate process improvement sessions
Advanced Facilitation Skills Training Course Day 1
Advanced Facilitation Skills Training Course - Lesson 1Introduction
Icebreaker
Advanced Facilitation Skills Training Course - Lesson 6Types of Thinking
Divergent Thinking & Convergent Thinking
Housekeeping Items
The Parking Lot
Workshop Objectives
Decision Making
Grey Matters
Advanced Facilitation Skills Training Course - Lesson 2Defining Your Role
Facilitation, Training and Chairing
Large Group Exercise
Debrief
Advanced Facilitation Skills Training Course - Lesson 7Handling Controversial Issues
No Need for Black & White Thinking
Degrees of Support
Advanced Facilitation Skills Training Course - Lesson 3How Facilitators Work
Key Skills
Facilitation Skill Levels
Facilitation at a Glance
Advanced Facilitation Skills Training Course - Lesson 8Communication Skills
My Shopping List
Active Listening
Asking Questions
Non-Verbal Messages
Advanced Facilitation Skills Training Course - Lesson 4Establishing Ground Rules
Parking Lots
Planning Transitions
Advanced Facilitation Skills Training Course - Lesson 9Listening For Common Ground
Listening for Common Ground
Advanced Facilitation Skills Training Course - Lesson 5Content & Process
What is Content?
What is Process?
Advanced Facilitation Skills Training Course - Lesson 10Common Facilitation Techniques
Top Techniques
Group Preparation
Demonstrations
Debrief
Advanced Facilitation Skills Training Course Day 2
Advanced Facilitation Skills Training Course - Lesson 1Providing Effective Feedback
Giving Feedback
The Feedback Process
One Step Further
Instructor Evaluation
Debrief
Advanced Facilitation Skills Training Course - Lesson 5Dealing with Difficult Dynamics
Mix & Match
Debrief
12 Easy Ways to Intervene
Role Play
Debrief
Advanced Facilitation Skills Training Course - Lesson 2Managing Divergent Perspectives
Techniques for Success
Debrief
Advanced Facilitation Skills Training Course - Lesson 6Building Sustainable Agreements
Defining a Sustainable Agreement
Debrief
Advanced Facilitation Skills Training Course - Lesson 3The Language of Facilitation
Applying the Language
Case Study
Debrief
Advanced Facilitation Skills Training Course - Lesson 7Stages of Team Development
The Five Stages
Group Exercise
Debrief
Advanced Facilitation Skills Training Course - Lesson 4 Advanced Facilitation Skills Training Course - Lesson 8
Building Agendas
Step 1
Step 2
Step 3
Step 4
Analysis Tools
SWOT Analysis
Force Field Analysis
YEARLY AT PD TRAINING
15,000 PEOPLE 390 CITIES Over 15,000 people Over 390 Cities
in workshops in 16 Countries
1,300 CLIENTS 4.5 STAR FEEDBACKOver 1,300 Corporate, Participants 4.4/5 Government & NFPs Their employer 4.5/5
10,000 PROFILESAha moments for 1000's of people
WHY PD TRAINING?Our purpose is to help your organisation provide training and development
to your people that is on target, fun, retained and above all helps them achieve their goals.
PD Training has been providing learning solutions for over 10 Years with a continuous improvement methodology.
After incorporating feedback from 400 trainers each year and 15,000 participants spread across 22
countries we are able create outstanding learning experiences that promotes lasting change, are cost
effective and that changes lives.
WE GIVE WITH PURPOSE AND IMPACT GLOBALLY.
Our Partnership though B1G1 allows for us to provide social impact to the
world on behalf of our participants and bookers. To date through every training
course booked through PDT training we have been able to deliver numerous
impacts of quality education, health and wellbeing, and activities to reduce
poverty.
Join thousands of organisations that have grown their people withPD Training through outstanding learning experiences.