The Engagement Workout
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Transcript of The Engagement Workout
April 7, 2023
Mark TothChief Legal Officer, ManpowerGroup NA
The Engagement
WORKOUT
Everything About Engagement
ManpowerGroup | April 7, 2023 2
Official DisclaimerThe presentation you are about to witness should not
be relied upon or construed as legal and/or medical advice.
Failure to stay awake for the remainder of this presentation could result in potentially long-lasting side-effects, including severe disengagement, plummeting productivity, increased litigation and/or severe gastrointestinal discomfort from having to do all the work in your company because everyone else leaves.
Please consult with your own HR and/or Legal departments before making any major policy and/or procedure changes.
You have been warned.
The Engagement Workout
ManpowerGroup | April 7, 2023 3
THEWORKOUT
Warm UpCore
BalancePower
Cool Down
The Engagement Workout
ManpowerGroup | April 7, 2023 4
CleanseWarm Up
The Engagement Workout
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The Engagement
WAVE
Employment Law Talk Show
ManpowerGroup | April 7, 2023 6ManpowerGroup | April 7, 2023 6
The Engagement Workout
Warm Up The #1 competitive differentiator worldwide is access to …
A. Capital
B. Technology
C. Talent
D. Training
The Engagement Workout
ManpowerGroup | April 7, 2023 7
Employment Law Talk Show
ManpowerGroup | April 7, 2023 8ManpowerGroup | April 7, 2023 8
The Engagement Workout
Warm Up 1 out of every ___ employees is engaged worldwide.
A. 1
B. 2
C. 2.5
D. 3
E. Million
The Engagement Workout
ManpowerGroup | April 7, 2023 9Source: Right Management
1 / 3
The Engagement Workout
ManpowerGroup | April 7, 2023 10Source: Gallup
$550 billion
Everything About Engagement
ManpowerGroup | April 7, 2023 11
Engagement Time
Everything About Engagement
ManpowerGroup | April 7, 2023 11Source: ManpowerGroup Employment Blawg
Everything About Engagement
ManpowerGroup | April 7, 2023 12Source: SHRM
Everything About Engagement
ManpowerGroup | April 7, 2023 12
Employment Law Talk Show
ManpowerGroup | April 7, 2023 13ManpowerGroup | April 7, 2023 13
The Engagement Workout
Warm Up Who’s more engaged?
A. Women
B. Men
Employment Law Talk Show
ManpowerGroup | April 7, 2023 14ManpowerGroup | April 7, 2023 14
The Engagement Workout
Warm Up Who’s more engaged?
A. Women
B. Men
Source: Gallup
Employment Law Talk Show
ManpowerGroup | April 7, 2023 15ManpowerGroup | April 7, 2023 15
The Engagement Workout
Warm Up Who’s more engaged?
A. Managers
B. Non-managers
Employment Law Talk Show
ManpowerGroup | April 7, 2023 16ManpowerGroup | April 7, 2023 16
The Engagement Workout
Warm Up Who’s more engaged?
A. Managers
B. Non-managers
Source: Gallup
Employment Law Talk Show
ManpowerGroup | April 7, 2023 17ManpowerGroup | April 7, 2023 17
The Engagement Workout
Warm Up Which department typically is the least engaged?
A. HR
B. Finance
C. Legal
D. IT
E. Marketing
Employment Law Talk Show
ManpowerGroup | April 7, 2023 18ManpowerGroup | April 7, 2023 18
The Engagement Workout
Warm Up Which department typically is the least engaged?
A. HR
B. Finance
C. Legal
D. IT
E. Marketing
Source: BlessingWhite
Employment Law Talk Show
ManpowerGroup | April 7, 2023 19ManpowerGroup | April 7, 2023 19
The Engagement Workout
Warm Up True or False? Employees with a college degree have higher engagement than those without.
A. True
B. False
Employment Law Talk Show
ManpowerGroup | April 7, 2023 20ManpowerGroup | April 7, 2023 20
The Engagement Workout
Warm Up True or False? Employees with a college degree have higher engagement than those without.
A. True
B. False
Source: Gallup
Employment Law Talk Show
ManpowerGroup | April 7, 2023 21ManpowerGroup | April 7, 2023 21
The Engagement Workout
Warm Up Where does pay rank among the top four engagement drivers?
A. #1
B. #2
C. #3
D. #4
E. It doesn’t
Employment Law Talk Show
ManpowerGroup | April 7, 2023 22ManpowerGroup | April 7, 2023 22
The Engagement Workout
Warm Up Where does pay rank among the top four engagement drivers?
A. #1
B. #2
C. #3
D. #4
E. It doesn’t
Source: Right Management, Many Others
Employment Law Talk Show
ManpowerGroup | April 7, 2023 23ManpowerGroup | April 7, 2023 23
The Engagement Workout
Warm Up How much more likely are disengaged employees to leave?
A. 2X
B. 3X
C. 4X
D. 5X
E. GoogolplexX
Employment Law Talk Show
ManpowerGroup | April 7, 2023 24ManpowerGroup | April 7, 2023 24
The Engagement Workout
Warm Up How much more likely are disengaged employees to leave?
A. 2X
B. 3X
C. 4X
D. 5X
E. GoogolplexX
Source: Cornell
Employment Law Talk Show
ManpowerGroup | April 7, 2023 25ManpowerGroup | April 7, 2023 25
The Engagement Workout
Warm Up 78% of engaged employees recommend the employer’s products or services. What percent of disengaged employees do the same?
A. 3%
B. 13%
C. 23%
D. 33%
E. 103%
Employment Law Talk Show
ManpowerGroup | April 7, 2023 26ManpowerGroup | April 7, 2023 26
The Engagement Workout
Warm Up 78% of engaged employees recommend the employer’s products or services. What percent of disengaged employees do the same?
A. 3%
B. 13%
C. 23%
D. 33%
E. 103%Source: Gallup
Employment Law Talk Show
ManpowerGroup | April 7, 2023 27ManpowerGroup | April 7, 2023 27
The Engagement Workout
Disengagement Dangers
• Turnover
• Productivity
• Customers
• Lawsuits
• Health
The Engagement Workout
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CleanseCore
What exactly isENGAGEMENT?
ENGAGEMENT =emotional and intellectual
commitment to mission
The Engagement Workout
ManpowerGroup | April 7, 2023 31ManpowerGroup | April 7, 2023 31
The Engagement Workout
Employment Law Talk Show
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The Engagement Workout
Core What do employees say is the #1 thing leaders can do to increase engagement?
A. Communicate clear strategy
B. Manage change effectively
C. Reduce inefficiency
D. Show that you value employees
E. Buy a yacht, golf excessively and generally ignore employees
Employment Law Talk Show
ManpowerGroup | April 7, 2023 33ManpowerGroup | April 7, 2023 33
The Engagement Workout
Core What do employees say is the #1 thing leaders can do to increase engagement?
A. Communicate clear strategy
B. Manage change effectively
C. Reduce inefficiency
D. Show that you value employees
E. Buy a yacht, golf excessively and generally ignore employees
Sources: Right Management, Monster/Unum, Towers Watson
Engagement in
ONE WORD
LOVE
The Engagement Workout
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CleanseBalance
The Engagement Workout
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The Engagement Workout
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ENVISION
Employment Law Talk Show
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The Engagement Workout
Envision What percentage of employees know what their company stands for and what differentiates it different from its competition?
A. 0%
B. 41%
C. 51%
D. 61%
E. 71%
Employment Law Talk Show
ManpowerGroup | April 7, 2023 40ManpowerGroup | April 7, 2023 40
The Engagement Workout
Envision What percentage of employees know what their company stands for and what differentiates it different from its competition?
A. 0%
B. 41%
C. 51%
D. 61%
E. 71%Source: Gallup
Employment Law Talk Show
ManpowerGroup | April 7, 2023 41ManpowerGroup | April 7, 2023 41
The Engagement Workout
Envision What percentage of employees trust their leaders?
A. 0%
B. 52%
C. 62%
D. 72%
E. 100%
Employment Law Talk Show
ManpowerGroup | April 7, 2023 42ManpowerGroup | April 7, 2023 42
The Engagement Workout
Envision What percentage of employees trust their leaders?
A. 0%
B. 52%
C. 62%
D. 72%
E. 100%
Source: BlessingWhite
Employment Law Talk Show
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The Engagement Workout
Envision • Where are we going?
• Bold, clear & inspirational
• Trust or bust
“A leader’s job is to rally peopletoward a better future.”
Marcus Buckingham
The Engagement Workout
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EMPATHIZE
Employment Law Talk Show
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The Engagement Workout
Empathize Which is the best way for a manager to engage employees?
A. Have an all-day staff meeting
B. Assign them stretch assignments
C. Increase pay by 58%
D.Have a 1-1 discussion about
career development
E. Make every day “Jeans Day”
Employment Law Talk Show
ManpowerGroup | April 7, 2023 47ManpowerGroup | April 7, 2023 47
The Engagement Workout
Empathize Which is the best way for a manager to engage employees?
A. Have an all-day staff meeting
B. Assign them stretch assignments
C. Increase pay by 58%
D.Have a 1-1 discussion about career development
E. Make every day “Jeans Day”
Source: Right Management
Employment Law Talk Show
ManpowerGroup | April 7, 2023 48ManpowerGroup | April 7, 2023 48
The Engagement Workout
• Do you get me?
• Motivations + strengths Gaps
• Know or no
Empathize
Employment Law Talk Show
ManpowerGroup | April 7, 2023 49ManpowerGroup | April 7, 2023 49
ENHANCE
Employment Law Talk Show
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The Engagement Workout
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Enhance What’s the #1 source of work discontent?
A. Limited cafeteria selections
B. Limited time to play video games
C. Limited opportunities for growth
D.Limited benefit options
Employment Law Talk Show
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The Engagement Workout
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Enhance What’s the #1 source of work discontent?
A. Limited cafeteria selections
B. Limited time to play video games
C. Limited opportunities for growth
D.Limited benefit options
Source: American Psychological Association
Employment Law Talk Show
ManpowerGroup | April 7, 2023 52ManpowerGroup | April 7, 2023 52
The Engagement Workout
Enhance • Where am I growing?
• Close gaps Strrrrretch
• Grow or go
Employment Law Talk Show
ManpowerGroup | April 7, 2023 53ManpowerGroup | April 7, 2023 53
EMPOWER
Employment Law Talk Show
ManpowerGroup | April 7, 2023 54ManpowerGroup | April 7, 2023 54
The Engagement Workout
Empower 88% of engaged employees feel they can positively impact the quality of their organization’s products and services. What percent of disengaged employees feel the same?
A. 38%
B. 48%
C. 58%
D. 68%
E. 108%
Employment Law Talk Show
ManpowerGroup | April 7, 2023 55ManpowerGroup | April 7, 2023 55
The Engagement Workout
Empower 88% of engaged employees feel they can positively impact the quality of their organization’s products and services. What percent of disengaged employees feel the same?
A. 38%
B. 48%
C. 58%
D. 68%
E. 108%Source: Towers Watson
Employment Law Talk Show
ManpowerGroup | April 7, 2023 56
The Engagement Workout
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Empower Are remote workers more or less engaged than non-remote workers?
A. More
B. Less
Employment Law Talk Show
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The Engagement Workout
ManpowerGroup | April 7, 2023 57
Empower Are remote workers more or less engaged than non-remote workers?
A.More
B. Less
Source: Gallup
Employment Law Talk Show
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The Engagement Workout
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Empower What % of employees would stay longer if offered flexible work options?
A. 80%
B. 70%
C. 60%
D.50%
E. Blue
Employment Law Talk Show
ManpowerGroup | April 7, 2023 59
The Engagement Workout
ManpowerGroup | April 7, 2023 59
Empower What % of employees would stay longer if offered flexible work options?
A.80%
B. 70%
C. 60%
D.50%
E. Blue
Source: Mom Corps
Employment Law Talk Show
ManpowerGroup | April 7, 2023 60ManpowerGroup | April 7, 2023 60
The Engagement Workout
Empower • Do you trust me?
• Role relevance
• Flex or wrecks
“The vision is really about empowering workers, giving them all the information about what’s
going on so they can do a lot more than they’ve done in the past.”
Bill Gates
The Engagement Workout
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EVALUATE
Employment Law Talk Show
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The Engagement Workout
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Evaluate True or False: Employees want you to evaluate their performance.A.TrueB.False
Employment Law Talk Show
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The Engagement Workout
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Evaluate True or False: Employees want you to evaluate their performance.A.TrueB.False
Source: Patrick Lencioni
Employment Law Talk Show
ManpowerGroup | April 7, 2023 65ManpowerGroup | April 7, 2023 65
The Engagement Workout
Evaluate • How am I doing?
• Truthful and timely
• Score or ignore
Employment Law Talk Show
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ENCOURAGE
Employment Law Talk Show
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The Engagement Workout
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Encourage Let’s say you’re taking a break at work. Which of the following is scientifically proven to boost your overall mood and productivity?
A. Surfing the web
B. Drinking coffee
C. Taking a walk
D. Praising a co-worker
E. Listening to music
Employment Law Talk Show
ManpowerGroup | April 7, 2023 68
The Engagement Workout
ManpowerGroup | April 7, 2023 68
Encourage Let’s say you’re taking a break at work. Which of the following is scientifically proven to boost your overall mood and productivity?
A. Surfing the web
B. Drinking coffee
C. Taking a walk
D. Praising a co-worker
E. Listening to musicSource: Harvard Business Review
Employment Law Talk Show
ManpowerGroup | April 7, 2023 69ManpowerGroup | April 7, 2023 69
The Engagement Workout
Encourage • Do you appreciate me?
• Real, relevant, recurring
• Thanks beat spanks
The Engagement Workout
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5.6:1.36:1
vs.
Source: Harvard Business Review
5.6:1vs.
0.36:1
Employment Law Talk Show
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The Engagement Workout
ManpowerGroup | April 7, 2023 71
Encourage Most employees are satisfied with the amount of positive feedback they get from their boss.
A. True
B. False
Employment Law Talk Show
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The Engagement Workout
ManpowerGroup | April 7, 2023 72
Encourage Most employees are satisfied with the amount of positive feedback they get from their boss.
A. True
B. False
Source: Employee Engagement 2.0
The Engagement Workout
ManpowerGroup | April 7, 2023 73
5.6:1.36:1
vs.
Source: Employee Engagement 2.0
47%
“Psychologists have studied reward
and punishment for a century, and the bottom line is perfectly clear:
Reward works better.”Harvard Business Review
The Engagement Workout
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The Engagement Workout
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CleansePower
The Engagement Workout
ManpowerGroup | April 7, 2023 77Source: Kenexa
The Engagement Workout
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1.3
Source: Intuit
Employment Law Talk Show
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The Engagement Workout
ManpowerGroup | April 7, 2023 79
Power A highly engaged workforce is ___% more productive than an unengaged workforce.
A. 10%
B. 20%
C. 30%
D. 40%
E. 50%
Employment Law Talk Show
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The Engagement Workout
ManpowerGroup | April 7, 2023 80
Power A highly engaged workforce is ___% more productive than an unengaged workforce.
A. 10%
B. 20%
C. 30%
D. 40%
E. 50%
Source: Right Management
The Engagement Workout
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48% 93%
The Engagement Workout
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Cleanse
Cool Down
The Engagement Workout
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The Engagement Workout
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Engagement in
ONE WORD
LOVE
The Engagement Workout
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The Engagement Workout
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Cleanse
EngagementSING-A-LONG
The Engagement Workout
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Employee engagement is easy
If you listen your employees will stay
We wrote you this song
So please sing along
If you don’t they’ll all go away
The Engagement Workout
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Envision, empower, enable
Encourage and evaluate
Show empathy
It’s the right way to be
Then everything will be great
The Engagement Workout
ManpowerGroup | April 7, 2023 90ManpowerGroup | April 7, 2023 90
Remember this song
And you’ll never go wrong
Your engagement it will be outstanding
A promotion you’ll get
And your salary will be expanding
The Engagement Workout
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If your brain’s too full to remember
All the stuff we just covered above
There’s one simple word
That sums up what you heard
Love, Love, Love, Love, Love, Love
LOVE!
The Engagement Workout
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Remember this song
And you’ll never go wrong
Your engagement it will be outstanding
A promotion you’ll get
And your salary will be expanding
The Engagement Workout
ManpowerGroup | April 7, 2023 93
Thank
YOU