The Embedded Librarian: Using Technology in Service Delivery
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The Embedded Librarian: using Technology in
Service Delivery
Pavlinka Kovatcheva, Faculty Librarian: Sciences
University of Johannesburg
Find me on: Twitter:@ujlibscience; Facebook & LinkedIn
11th Southern African Online Information Meeting (SAOIM)
Sandton Convention Centre, Johannesburg“Innovation in an Age of Limits”, 6 June 2012
..... OR
How to get in “BED” with your Users
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The journey of being an Embedded Librarian starts now:
• The Metamorphosis Life of a Librarian• Definitions of Embedded Librarianship• The Embedded Librarianship attributes• The Embedded Librarianship requirements & tasks• Planning for embedded librarianship @ your library• Embedded Librarianship practice @ UJ• The Sciences Embedded Librarian: Practical Tips
- Professional Associations
- The embedded librarian in Faculty & Departments
- The embedded librarian in the Classroom
- The embedded librarian: in the Virtual Learning Environment
- The embedded librarian and Social Networking
- The Mobile embedded librarian• Competencies for Embedded Librarians• Conclusion
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The Metamorphosis Life of a Librarian
• The 80s – The traditional role• The 90s – The transitional role • The 1st decade of the 21st Century
- The growing online access to Information Resources
- The implementation of Web 2.0 Technologies
- The increase use of Mobile Technologies
- The practice of Embedded Librarianship• The 2nd decade of the 21st Century
- It is all about Social Media & Networking , Mobile Devices & Applications, eReaders & Tablets, Open Access, Embedded Librarianship, etc.
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Definitions of Embedded Librarianship
• “Embedded librarianship takes a librarian out of the context of the traditional library and places him/her in an “on-site” setting or situation that enables close coordination and collaboration with researchers or teaching faculty” (Carlson & Kneale, 2011)
• Embedded = An integral part to the whole. An element without which the whole could not be what it is. David Shumaker (2011) refined this to mean that librarians become integral parts to the units and groups in which they work.
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The Embedded Librarianship Attributes:
• Relationship building with faculty and user groups• Customer centric not Library centric• Located in the customer’s workplace, not the
librarian’s workplace• Focussed on specific groups, not entire populations• Composed of specialists, not generalists• Aiming for analysis and synthesis (re-packaging) not
simply delivery• Trusted advisors, not only delivering information /
services as specified by the customer
(Shumaker & Tally, 2009)
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The Embedded Librarian: Requirements & Tasks
Requirements for Embedded Librarians:• Embedded librarian have background in both librarianship and the subject
matter important to their customer group• Embedded librarians also have extensive relevant informal education and
practical experience• Continues learning is important to embedded librarians
The Embedded Librarians tend to provide complex, value-added service to their customer groups:
• Training on the use of information services• Ready reference, quick fact checking, citation verification• In-depth topical search• Collection Development• Provide “how to” manuals, pathfinders, etc.• Evaluating, synthesising & summarizing literature• Content management for web, intranet & wiki sites• Sharing instructional responsibilities (Shumaker & Tally, 2009)
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Planning for Embedded Librarianship
@ your Library
• Background: summary of the organisational context• Embedded Librarian Engagement: overview of the organisational
units and information user groups in which librarians are embedded• Nature of the Librarians’ Contribution: the work performed by
embedded librarians• Communication and Promotion: How members of the
organisations are informed about the embedded model• Evaluation: How the work of the embedded librarians is evaluated• Management Advocacy (Faculty): How information user group
managers and senior organisational leaders support the embedded model
• Management Advocacy (Library): How library management supports embedded librarians and develops the embedded method
(Shumaker, 2011)
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Embedded librarianship practice @ UJ
• What we did?• What has change?• Focus on embedded
librarianship • Planning and implementation• Are the librarians equipped to
be embedded librarians?
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Embedded Librarianship practice @ UJ
• Implementation of UJ Faculty Librarians positions in 2010-2011• Changed the Job Descriptions to include embedded and blended
librarianship
- Embedded: partners with faculty to embed personalised assistance to staff & students; acts and serves as research coach
- Blended: improves collaboration to become instructional partner; connects with learners....; provides new tools for sharing information literacy and research process insights; takes leadership initiatives to integrate the academic library & librarian into the teaching and learning process.
• Workshop on social networking for librarians (Nov 2011)• Beginning of 2012: Adopt the use of VLE: EduLink• May 2012: Workshop on Embedded librarianship to set-up the
scene and discuss the implementation
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THE SCIENCES EMBEDDED LIBRARIAN:
PRACTICAL TIPS
UJ Sciences Librarian examples: • Professional Associations• The embedded librarian in Faculty & Departments• The embedded librarian in the Classroom• The embedded librarian: in the Virtual Learning Environment (VLE)• The embedded librarian and Social Networking•The Mobile embedded librarian
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Embedded librarian:Joins Subject /
Professional Associations
The Librarians should join Subject / Professional Associations
• To connect with relevant groups • To share & communicate information
and knowledge, that can benefit to the partnership with the faculty, teaching and learning
Example:• IAMSLIC and SLA-PAM; SAOUG• Listserv of SLA-PAM – platform to
learn the latest in those subject areas, create conversations; document delivery;
• Sharing with colleagues from different countries & institutions
• Attending Subject related Conferences
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THE EMBEDDED LIBRARIAN:UJ SCIENCE FACULTY AND
DEPARTMENTS
Partnership in the making
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“New facts learnt today: UJ had over 84 000 applications from kids who wanted to study with us in 2012, and only 11 000 were accepted in the different programs. Scary numbers! Faculty of Science accommodates 32% of all students at UJ (including Health and Engineering students - about 3 500 first years alone), but government is pushing for more, so our faculty will grow dramatically in the next few years”. (1st year Academy workshop; Nicolette Niemann, Biotechnology Department, FB)
UJ Faculty of Science registered students for 2012:
New students Continuing students Total
1161 2159 3320
Kingsway Campus Doornfontein Campus
2643 677
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Build Partnership with the Sciences Faculty & Departments
Faculty • Regular meetings with the Dean of
Science (advice on budgets, subscriptions of e-resources, curriculum & research support, etc.)
• Attend Faculty Board meetings• Participate in Faculty 1st Year
Experience and Academy• Member of the Faculty Teaching &
Learning committee• Member of the Faculty Website
committee• Attend Faculty Open lectures;
Initiatives; Awards; End of the Year Functions; Community engagement
• Communication with Faculty offices
Departments• Visits to Departments• Library trainings on available
resources, searches, Refworks, getting published, etc.
• Develop & maintain Sciences Subject Portals
• Attend Departmental meetings• Collaborate on Curriculum
courses & Virtual Learning Environment
• Support to Researchers with searches, NRF accreditation, library issues, etc.
• Collection Development • Attend postgraduates, visiting
researchers & staff presentations
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The Embedded Librarian:
UJ Faculty of Science,1st year Academy
workshop, 28 May 2012
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Attends the Faculty of Science
Open Lectures
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The Embedded librarian:
Attends Departments Research workshops
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Embedded Librarian:
Physics Department
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The Embedded Librarian: Faculty &
Departments websites
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The Embedded librarian:Library/Vendors Training for Departmental staff &
Postgraduate Researchers
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The Embedded Librarian: Get Social with your Faculty
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THE EMBEDDED LIBRARIAN:LIBRARY INFORMATION LITERACY
IN THE CLASSROOM
• First year experience: Presentation during the Faculty orientation; Library tours; Brochures; Pictures – video)• Curriculum course, 1st year students: Civics for Sciences: Copyright & Plagiarism; • Curriculum course: Library assignments & Instructions: Biology 1; Biochemistry 1; Chemistry 2; Zoology 2• Library training instructions in Computer Labs, Sciences Labs and Lecture hall
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The Embedded Librarian: UJ Faculty of Science:
1st Year Orientation 2012
YouTube video
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The Embedded Librarian: Curriculum Course
Information Literacy on Copyright &
Plagiarism: Sciences for Civics1st year students,
October 2011
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The Embedded Librarian:Curriculum Course: Biology 1
• Plan at the beginning of the 1st Semester of 2012 with the Pracs’ lecturers
• 144 students in 2 groups over 2 weeks time; • 4 Library training sessions @ the Lab: Access
& searching for resources & Plagiarism, citing & referencing
• Questionnaire & assessment on referencing after the second training
• Library support on EduLink (Virtual Learning environment)
• Develop with the lecturer 5 library questions in the semester test.
• Positive feedback from the lecturers as compare to previous years. More time for hands-on training is required
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The Embedded Librarian: Subject/Assignment Specific Library Training in the Classroom
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Embedded Librarian:Joined training
Department - Library@ Computer lab
Staff, MSc & PhD’s
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THE EMBEDDED LIBRARIAN:
LIBRARY INTEGRATION INTO THE
VIRTUAL LEARNING ENVIRONMENT
The literature identifies the virtual learning environment (VLE) both as a way of •organising online information and learning resources by subject, and as a •medium for delivering crucial information skills and information literacy tutorials developed for
library users. (Corrall, 2011)
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UJ Sciences Librarian Portalhttp://ujsciencelibrarian.pbworks.com/
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The Embedded librarian has presence @
Virtual Learning Environment (EduLink)
The library resources are embedded into the student learning space
Benefits:• Once stop access• 24/7• Easy communication• Online assessment
and feedback
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Sciences Librarian presence on EduLink
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Sciences
Librarian:
EduLink Support
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EduLink Support:Biology 1
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Sciences Librarian:EduLink Support
Postgrads
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EduLink Sciences Library Resources Stats: February- 4 June 2012
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Academics make use of Google groups: The students and the librarian are on the same space for open discussion; - Learn about students problems; - The students experience with assignments; - How they feel about social issues; - Lecturer share semester marks and learn more about how - Learn about curriculum; - “tag” proposed articles by lecturer; etc. - The lecture make use of iPad and most of the students reply via their phones
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THE EMBEDDED LIBRARIAN:SOCIAL NETWORKING
The Embedded librarian make use of Web 2.0 tools to ENHANCE her TRADITIONAL role by
contributing, sharing and collaborating with patron
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Why Use Social Networking tools?
To be where our users and potential users are...... socially!
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The Embedded Librarian make use of : Facebook
You can create your Library Facebook pages, but you can also embed yourself into your institution Facebook pages:
University of Johannesburg on Facebook:• University of Johannesburg page (Likes: 5,748)• UJ Research page (Likes: 497)• UJ Faculties & Departments pages
Librarian presence on Facebook:• The UJ Sciences Librarian Hot Alert Facebook Page (Likes: 61)• Pavlinka Kovatcheva – personal Facebook (friends with Faculty
members & students; International & Local Librarians)• Other Library pages (UJ Reads, Subject Librarians, etc.)
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UJ & Sciences Departments @ Facebook
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Embedded Widgets on the UJ Sciences Portal & EduLink
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To BRIDGE the GAP in
Social Interaction
The Mobile Embedded Librarian
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QR Codes
What are a QR Codes?• The QR Codes are 2
dimensional barcodes that are easily scanned using mobile phones
• Your mobile phone need to have the QR Code option to install.
Steps in creating QR Code:• Find a QR Code Generator
(perform a Google search)• Type the information, such
as text or a URL, which will be converted (qurified) into a barcode.
• When you scan the barcode with your mobile, the code will be then converted (dequrified) into the coded text or URL
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Embedded librarian:Foursquare
How to use in the library:• Check-in • Leave tips for those visiting the
library• Become the Meyer of the library• Connect with users• Leave a comment or suggestion• Post library pictures• Reward your visitors
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Foursquare: Tips for the library
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Instant Messaging (IM)
Embedded MeeboMe on the Sciences Portal
Connect to Mobile MeeboMe
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The Embedded Librarian Playground: Pinteresthttp://pinterest.com
•Pinterest is a virtual pinboard. •Pinterest allows you to organise and share all the beautiful things you find on the web. •You can browse pinboards created by other people to discover new things and get inspiration from people who share your interests.
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Pinterest @ your
Library
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In Conclusion
• Be THE TRADITIONAL LIBRARIAN, but adapt to the changing world
• Learn how to use the Social & Technological tools to improve relationships and communication with your patrons. Be THE SOCIAL NETWORKING LIBRARIAN
• Help your Library with the implementation of the Mobile Technologies, be THE MOBILE LIBRARIAN.
• Practice Embedded Librarianship by establishing trust, collaboration, sharing and partnership with your Faculty and students. Be the EMBEDDED LIBRARIAN.
• It is a challenge being a MODERN 21st Century librarian• The Librarians need to ADAPT, to learn new SKILLS, to play
new ROLES and function productively in the Age of Limits.• Going to “BED” with your users – the technology works for me
24/7.
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References
Carlson, J. & Kneale R. 2011. Embedded librarianship in the research context: navigating new waters. College & Research Libraries News, 72 (3):167-170 (http://crln.acrl.org/content/72/3/167.full)
Corrall, S. & Keates, J. 2011. The subject librarian and the virtual learning environment: A study of UK universities. Program: electronic library and information systems. 45(1):29-49
Shumaker, D & Tally, M. 2009. Models of Embedded Librarianship Final Report. [Online]. Available at http://www.sla.org/pdfs/EmbeddedLibrarianshipFinalRptRev.pdf. Accessed 3 June 2012.
Shumaker, David. 2011. The embedded librarian [Online]. Available at http://embeddedlibrarian.com/2011/07/09/another-definition-of-embedded/ Blog post 9 July 2011, Accessed 2 June 2012
Shumaker, D. 2011. Models of Embedded Librarianship: Addendum 2011.
[Online]. Available at
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Thank you
Pavlinka Kovatcheva
Tel: 011 559 2621
E-mail: pkovatcheva@ uj.ac.za
UJ Sciences Librarian Portal: http://ujsciencelibrarian.pbworks.com/FrontPage
Slide Share Presentations:http://www.slideshare.net/pavlinka163/presentations
………… just GOOGLE ME