Healthcare survey respondents report mobility initiatives, powered by the digital workspace offer business, operational, and financial benefits

THE DIGITAL WORKSPACE AND HEALTHCARE’S MOBILE FOCUS

Table of ContentsDigital Transformation is Driving Change Across Every Industry . . . . . . . . . . . . . . . . . . . . . . . .2

Spotlight on Healthcare: The Power of the Digital Workspace . . . . . . . . . . . . . . . . . . . . . . . . .3

How Do Healthcare Organizations Measure Up? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Security Remains a Challenge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Digital Workspace Technology Helps Mitigate Security Risks . . . . . . . . . . . . . . . . . . . . . . . . . .7

What’s Next for Healthcare Technology? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

2 | T H E D I G I TA L W O R K S PAC E A N D H E A LT H C A R E ’ S M O B I L E F O C U S

Digital Transformation Is Driving Change Across Every IndustryCompanies are seizing opportunities offered by business mobility—powered by the digital

workspace—to streamline processes, enhance customer experiences, and increase revenues.

In healthcare, executives are looking to the digital workspace to unleash the potential of

mobile devices and provide secure, flexible, and identity-based access to patient data and

treatment plans across different medical teams and locations.

Interested in discovering more about how organizations across industries, particularly

healthcare, are faring as they undergo digital transformation, in July 2016, VMware conducted

a second annual survey of global business decision makers and IT practitioners to gauge

mobile progress and challenges. More than 1,500 respondents, including 280 from healthcare

organizations, provided information about their digital workspace journeys.

The following snapshot is an overview of the more comprehensive findings outlined in the

VMware State of the Digital Workspace Report:

62% 56%

2016 2015

Across Industries, Organizations Cite Business, Operational, and Financial Improvements; Triple-Digit ROI

Now, nearly two thirds of organizations surveyed say mobility can transform businesses.

Signs the Digital Workspace Journey Is Underway

1

2

3

Digital transformation is an executive priority across businesses.

Digital workspace technologies—with vital security and identity management components—enable IT to meet executive business objectives more often.

Ability to more rapidly bring new revenue streams online

38%

52%

Total management costs

30%

41%

91%

81%

Reduced operational sta� time

150%

ROI

NOT EXECUTINGACTIVELY EXECUTINGSUCCESSFULLY EXECUTED

T H E D I G I TA L W O R K S PAC E A N D H E A LT H C A R E ’ S M O B I L E F O C U S | 3

Spotlight on Healthcare: The Power of the Digital Workspace Healthcare organizations recognize the potential of mobile devices to provide flexibility for

both caregivers and patients. Secure single sign-on (SSO) across workstations, tablets, and

smartphones means that clinicians can review charts, x-rays, and care plans from anywhere

on any device, spending more time face-to-face with patients rather than chasing down

information. Patient-focused apps allow those receiving care to monitor their own progress,

whether that’s reminding them to take medication during a hospital stay or tracking diabetes

indicators in their own homes, giving patients more input and control.

Easy-to-use digital workspace platforms allow healthcare organizations to meet key

technology goals, including sharing critical information seamlessly and securely.

“ Delivering a digital workspace allows us to o�er tremendous flexibility in supporting end-user preferences as they've come to expect with the consumerization of IT. VMware helps us deliver a great digital experience for our physicians and sta�, making sure they have access to all the right tools they need any time, any place.”

TANYYA TOWNSEND SVP AND CIO, LCMC HEALTH

“ Hospitals all over the country are coming to the realization that the continuum of care has moved beyond the four walls of the facility. It is now critical that care for patients extend into their communities and into their homes... Mobile technology is how we will realize that vision.”

PATRICK HALE SENIOR VICE PRESIDENT AND CHIEF INFORMATION OFFICER, VITAS HEALTHCARE

“ We called every Epic customer that was currently running Horizon, and nobody came back with concerns. When you hear that the most advanced and robust Epic sites in the U.S. are doing this routinely and casually because it’s rock solid, you know you’re on good footing.”

BRENDAN KWOLEK IT DIRECTOR, WOMEN’S COLLEGE HOSPITAL

Healthcare Leaders Deploy the Digital Workspace to Power Transformation

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How Do Healthcare Organizations Measure Up?There are no significant differences among the digital initiatives that healthcare organizations

are implementing when compared to other industries. All organizations focus on upgrading

infrastructure to support mobile, leveraging the cloud for file sharing, and shifting to new

desktop architectures, for example, but healthcare executives do report more business

benefits from mobile initiatives and healthcare is driving two of the top four mobility goals.

Enable and support online file sharing and collaboration

39% 39%

Streamline management and support of users

38%43%

Support di�erent types of users to increase e�ciency

38%

44%

Enable a workspace to follow the user

37%

43%

TOTAL

HEALTHCARE

Healthcare is driving two of the top four mobility goals.

For 7 out of the 10 benefits measured, healthcare organizations report benefits at a higher rate than in other

industries, including the ease of provisioning end users, the ease of rolling out new mobile apps, and better

user access to mission-critical applications.

Healthcare Reports Tremendous Gains from Mobility and the Digital Workspace

• Healthcare is #1 in reaping digital workspace rewards compared to other industries.

• The percentages of respondents seeing business gains is highest in the healthcare industry for 7 out of 10 benefits.

Business Benefit Improvement

User access to mission-critical apps

Ease of rolling out mobile workforce apps

Choice of deployment and delivery models for desktops and/or apps

43%

42%

39%

35%

49%

40%

39%

37%

38%

45%

47%

46%

36%

51%

25%

44%

39%

30%

33%

37%

41%

52%

50%

49%

User satisfaction with IT

Ease of provisioning an end user

Reliability/uptime of end-user desktops and apps

Security of devices, desktops, and apps

TECHNOLOGY

53%

42%

46%

47%

RETAIL

29%

46%

50%

50%

OTHER

52%

42%

41%

42%

FINANICIALSERVICES

54%

45%

47%

44%

PUBLICSECTOR

48%

50%

35%

50%

MANUFACTURING/MINING

49%

41%

44%

39%

NON-FINANCIALSERVICES

41%

45%

38%

37%

HEALTHCARE

61%

53%

52%

52%

N= 362 82 141319 76217 36270

Financial Services

Manufacturing/Mining

Retail

Public Sector

Non-Financial Services

Healthcare

Technology

T H E D I G I TA L W O R K S PAC E A N D H E A LT H C A R E ’ S M O B I L E F O C U S | 5

6 | T H E D I G I TA L W O R K S PAC E A N D H E A LT H C A R E ’ S M O B I L E F O C U S

Security Remains a Challenge A regulated industry, healthcare also faces tougher

challenges implementing mobile than many other industries.

The survey revealed that healthcare organizations are more

concerned with complexity, data loss, control over mobile

users, and lost productivity than others.

Not surprisingly, given the sensitive, sometimes life-and-

death nature of healthcare information and increasingly

stringent regulations surrounding the use of technology

and data, security is a prominent, executive-level concern.

Almost 50 percent of healthcare executives cite security as a reason for limiting investment in

digital workspace technology. Security concerns also limit the deployment of bring your own

device (BYOD) or choose your own device (CYOD) programs in healthcare organizations, with

64 percent citing this as the main factor compared with 58 percent across all industries.

Complexity is more concerning to healthcare than to other industries.

37%

Security risks inhibiting bring your own device (BYOD) / choose your own device (CYOD) adoption (64%)

1

2

3

Risks of data loss, lost control over mobile users, and lost productivity

Rules around security dictating policies that restrict employees’ access to mobile tools and applications outside of working hours (45% strongly agree)

Security risk is the top barrier to digital workspace software investments across industries.

49%

Areas of greatest concern—and more than other industries:

T H E D I G I TA L W O R K S PAC E A N D H E A LT H C A R E ’ S M O B I L E F O C U S | 7

Digital Workspace Technology Helps Mitigate Security Risks Healthcare organizations continue to press on with business mobility and digital workspace

initiatives, despite very real challenges. In particular, the need for increased security and

compliance is driving healthcare organizations toward more sophisticated technology

solutions.

Healthcare executives see security and compliance tools as vital components for any

effective digital workspace platform, and the healthcare sector includes the most companies

(34 percent) actively evaluating or piloting identity management software.

Identity management software is the most effective tool to control and protect access to

apps, systems, and data. It ensures—through mechanisms including SSO, policy-based

access controls, and authentication—that clinicians and patients only have access to the data

or programs necessary for them. Healthcare organizations look to identity management

software to provide full visibility into all the activity on their systems, and ensure the

accuracy of compliance reporting.

They state that security/compliance tools, virtual desktop infrastructure (VDI), and desktop application virtualization software are seen as necessary elements to create a business mobility platform.

More Healthcare Organizations Are Piloting or Actively Evaluating Identity Management Software

34% 29% 29%

27% 27% 25%

30%

22%

Healthcare

Retail

Financial Services

Technology Manufacturing/Mining

Public Sector

Non-Financial Services

Other

8 | T H E D I G I TA L W O R K S PAC E A N D H E A LT H C A R E ’ S M O B I L E F O C U S

What’s Next for Healthcare Technology?Healthcare investment in digital workspace solutions is increasing, and leaders will continue to

deploy the digital workspace to overcome challenges and power transformation. Ever-

changing regulations and the demand for information access via mobile devices from both

caregivers and patients will drive investment in new technology solutions. VMware expects

the focus to be on solutions like the digital workspace, which unifies user, desktop, and mobile

device management across clinical environments in a secure and streamlined way.

For more information about how healthcare organizations are advancing their digital clinical

workspace journey, visit http://www.vmware.com/solutions/industry/healthcare/point-of-

care.html.

VMware, Inc . 3401 Hillview Avenue Palo Alto CA 94304 USA Tel 877-486-9273 Fax 650-427-5001 www.vmware.comCopyright © 2017 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at http://www.vmware.com/go/patents. VMware is a registered trademark or trademark of VMware, Inc. and its subsidiaries in the United States and other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies. Item No: 27250 VMW-BRO-HEALTHCARE-USLET-104-FINAL 4/17