The Definitive Buyer's Guide to the Global Market for...

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The Definitive Buyer's Guide: Learning Management Solutions 2013

Copyright © 2013 Deloitte Development LLC. All rights reserved. • Not for Distribution • Licensed Material

The Definitive Buyer's Guide to the Global Market for Learning Management Solutions 2013

IND

UST

RY S

TUD

Y

Janet Clarey,

Senior Analyst

Katherine Jones,

Ph.D., Lead

Analyst

Wendy

Wang-Audia,

Research Analyst

David Mallon,

Lead Analyst Copyright © 2013 Deloitte Development LLC. All rights reserved.

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The Bersin WhatWorks Membership ProgramThis document is part of the Bersin Research Library. Our research is provided exclusively to organizational members of the Bersin Research Program. Member organizations have access to an extensive library of learning and talent management related research. In addition, members also receive a variety of products and services to enable talent-related transformation within their organizations, including:

• Research—Access to an extensive selection of research reports, such as methodologies, process models and frameworks, and comprehensive industry studies and case studies.

• Benchmarking—These services cover a wide spectrum of HR and L&D metrics, customized by industry and company size.

• Tools—Comprehensive tools for HR and L&D professionals, including tools for benchmarking, vendor and system selection, program design, program implementation, change management, and measurement.

• Analyst Support—Via telephone or email, our advisory services are supported by expert industry analysts who conduct our research.

• Strategic Advisory Services—Expert support for custom-tailored projects.

• Member Roundtables®—A place where you can connect with other peers and industry leaders to discuss and learn about the latest industry trends and best practices.

• IMPACT® Conference: The Business Of Talent—Attendance at special sessions of our annual, best-practices IMPACT® conference.

• Workshops—Bersin analysts and advisors conduct onsite workshops on a wide range of topics to educate, inform, and inspire HR and L&D professionals and leaders.

For more information about our membership program, please visit us at www.bersin.com/membership.

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Learning Management Systems 2013 – Vendor Profiles


SuccessFactors

(an SAP company)

Company Overview

SuccessFactors began 10 years ago as a cloud startup, and now has more than 15 million users and 3,500 customers in more than 168 countries and 35 languages. In February 2012, SuccessFactors became an SAP company, as that company’s go-to-market talent management solution. Today, the company continues to provide growth as part of SAP’s new cloud division with Lars Dalgaard, founder and previously CEO for SuccessFactors, at the helm.

Prior to becoming an SAP company, in 2011 SuccessFactors acquired Jambok, a SaaS social learning company, to extend its social collaboration offering. Subsequent to the Jambok acquisition, it acquired the enterprise-level LMS solution provider Plateau Systems Ltd. in August 2011. This acquisition, along with Jambok, positioned the company to provide a broad suite of products, including formal and informal learning solutions along with its established integrated talent management solution for both enterprise-class and small to midsize businesses. As an SAP company, SuccessFactors is positioned to provide broad integrated business solutions that address the big business challenges which companies face.

COMPANY SNAPSHOT

Centennial TowersOne Tower Place, Suite 1100South San Francisco, California 94080800-809-9920www.successfactors.com

Year Founded: 2001

Number of Employees: 1,578 (as of 12/31/11)

Size of Target Markets: SMB – Large Enterprise

Top Industries Served: Cross-Industry

Geographic Presence: Customers in 168 countries and offices in North America, Europe/the Middle East/Africa, Latin America and Asia-Pacific

Public or Private Company: Public (NYSE:SAP)

Current Fiscal Year: 2012

Current Revenue: $336.3 million (2011)

Growth Rate over Previous Fiscal Year Revenue: 61%

Number of Customers: 3,500+

Three Largest Customers/Implementations and Number of Users: • LargeRetailer–2.1millionusers• GeneralElectric–500,000+users• U.S.DepartmentofVeteransAffairs–500,000+users

http://www.successfactors.com

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Products and Services

Core Strengths

Learning, Collaboration, Analytics, Core HR and Talent Management.

Offerings

Services Platforms Content Tools

Background Checking Assessment SystemsAccredited Degree

ProgramsAdvanced e-Learning

Development

Community ManagementCareer Management

SystemAssessments

Classroom or Meeting Technology

Competency DevelopmentCompetency Management

SystemCompetency Libraries Media Development

Employer Branding HR Management System Compliance ContentRapid Content Development

HR Technology Consulting Learning Analytics Customer Service Simulation & Games

Learning AdministrationLearning Content

Management SystemDigital Resource Library Survey & Assessment

Learning Content DeliveryLearning Management

SystemExecutive Education

Content

Learning Delivery Mobile LearningFinancial Management

Content

Learning Measurement Onboarding System Healthcare Content

Payroll ProcessingPerformance Management

SystemIT Desk Content

Recruitment AdvertisingPerformance Support

SystemLeadership Development

Content

Strategic HR Consulting Social Learning PlatformProject Management

Content

Strategic L&D Consulting Social Software Sales Content

Technology HostingSuccession Management

System

Technology Implementation

Talent Management Suite

Workforce Analytics

Workforce Planning

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Market Differentiators

1. Business Execution – Unlike many talent management or human capital solutions, SuccessFactors brings together HR processes (including learning and talent management) and business data, allowing people’s strategies to be linked to the business strategies to drive desired business results.

2. In addition to the SaaS-based set of learning, collaboration and talent solutions, SuccessFactors also provides core HR and workforce analytics, giving the company the breadth and depth that other providers may lack.

3. The backing of ERP giant SAP provides development talent and dollars to propel SuccessFactors into the global HCM market in a more timely manner than the company could have done otherwise. The combination of SAP’s experience and resources, and the innovation and agility of SuccessFactors has made it highly competitive in the market.

Product Overview

Product Name

Current Generally Available Version Number

Date Current Version

Released

Number of Previous Versions Officially

Supported

Underlying Development Technology

Delivery Models Supported

(SaaS/Multitenant,

Hosted, and/or On-Premise)

SaaS-Supporting Data Centers

Learning July 2012 July 2012

N/A – all customers are on the

current version

JavaSaaS/multitenant,

installed on-premise

3 in North America, 1 in

Western Europe & 2 in Oceania coming in 2013

Performance & Goals

July 2012 July 2012


current version

Java SaaS/multitenant



Jam July 2012 July 2012


current version

Java SaaS/multitenant



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Product Capabilities

System Background and Support

System Administration Adaptability

Security & Permissions

User Management

Application – Configurability

Application – Communication & Notifications

InterfaceData -

Architecture

Data – Core Reporting &

Analytics

G D

Modules Available

Career & Succession

Compensation Management

Competency Management

HRIS/HRMS

Learning Management

Performance Management

Social Software and Collaboration

Talent Acquisition

Workforce Planning

System Background and Support

Adaptability User Experience

Delivery Model – SaaS Maturity

Search & Discovery Decision SupportContent

ManagementIntegrated Content

Global System Support &

Infrastructure

= No functionality in this area or not applicable.K = Limited functionality in this area. May support some use cases.G = Basic functionality in this area. Will likely support most use cases.D = Advanced functionality in this area. = Complete or near complete functionality in this area per market at report publication date.

Career & Succession Management

Succession Management

Phase 1: Planning

Phase 2: Identification

Phase 3: Development

Phase 4: Transition

Phase 5: Management

Talent ReviewTalent

Calibration

D

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Career & Succession Management

Succession Management Career

Talent ProfilesTalent Data Integration

Talent Pools Administration Career Management

D

Compensation Management

Salary Banding / Structure

Job Valuing / Job Pricing

Budget & Allocation Management

Incentive Management

Total Comps / Rewards

StatementsPay Equity Analysis


Competency Management

Employee Profile Management

Competency Maintenance

Competency Assessment

Talent Integration

Competency Reporting

Employee Education & Experience

Job ProfileTalent Profile

Review & Analytics

D D

HRIS/HRMS

Position Management Position Tracking Self ServiceDocument

ManagementReporting

HRIS/HRMS

Compliance Benefits Global Support Organizational Charts

D

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Social Software and Collaboration

Conversations Collaboration Connections ContentModeration

ToolsSocial Analytics

Integrated Communication

Tools

D D

Learning Management

Course and Resource

ManagementCatalogs

Curriculum, Learning Plans & Certification Management

Learning Content

Surveys & Assessments

Enrollment & Registration Administration

eCommerceLearning Reporting

Performance Management

Performance Process

Management

Cascaded Goal Management

Performance Planning

Development Planning

Performance Reviews

Performance Calibration

Support

Pay for Performance

Talent Acquisition

Requisition & Approval

ManagementJob Posting

Employee Referrals

Candidate e-Career Portal

Candidate e-Search

Recruiter Workflow

Automation

Pre-Screening & Assessment

D D

Talent Acquisition

Onboarding

Interview Management

Candidate Communications

Talent Acquisition Reporting

High Volume Recruiting

Employee Data Management

Task Management and Acculturation


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Bersin by Deloitte Analysis

Today, SuccessFactors has more than 3,500 customers in 168 countries using its application suite in 35 languages. The total number of users supported on the cloud platform is more than 15 million. The company defines its markets as:

• SmallBusiness:1to750employees

• Midmarket:750to3,500employees

• Enterprise:>3,500employees

Today,67percentofitscustomersareincompaniesexceeding10,000employees.Companies supported run from a one employee company to one organization with 2.2 million users.

In addition to its own developments that extend its talent management solution, SuccessFactors grew by acquisition, adding both learning management (via the Plateau acquisition), and social and collaborative learning (via the Jambok acquisition), as well as analytics and other functionality.

These solutions have been integrated at the functional levels, and are increasingly incorporating a common look and feel for an easier user experience. The products are sold as separate modules, as a talent management suite, or as a core HR solution.

SuccessFactor’s social learning functionality is powered by its Jam social business platform (formerly Jambok). The platform supports screen captures, communities, wikis, blogs, network discovery, video (including mobile), and a rating and ranking of content. Along with its learning management system, its solution is capable of blending formal and informal learning modes. Its social learning solution also leverages SuccessFactors Business Execution Suite, allowing employees to connect via organization, job type, location, or any other profile attribute. The platform can support expertise directories based on a user’s competencies and profile. This can be handled independently or as a way to complement formal learning. SuccessFactors plans to continue to deeply integrate its social learning products with its LMS module.


Workforce Planning

Workforce Segmentation &

Position Management

Workforce Reporting & Analytics

Demand Planning & Analysis

Action Planning & Progress Monitoring

Supporting Tools Integration

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Thecompanyreports1,578employeesasofDecember31,2011.Itsyear-over-yeargrowth between 2010 and 2011 was 61 percent. SAP reports rising quarterly results which it attributes directly to continued cloud momentum, driven by synergies between SuccessFactors and SAP.

SuccessFactors is well-positioned for increased global support through the depth of global functionality from SAP.

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About UsBersin by Deloitte delivers research-based people strategies designed to help leaders and their organizations in their efforts to deliver exceptional business performance. Our WhatWorks® membership gives Fortune 1000 and Global 2000 HR professionals the information and tools they need to design and implement leading practice solutions, benchmark against others, develop their staff, and select and implement systems. A piece of Bersin by Deloitte research is downloaded on average approximately every minute during the business day. More than 5,000 organizations worldwide use our research and consulting to guide their HR, talent, and learning strategies.

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