The DASSL Initiative
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Transcript of The DASSL Initiative
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Disaster Alerting through Sports-based Social Linking:
Prepared by:
Kathleen Hessert Eric Rasmussen, MD, MDM, FACP
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The DASSL Initiative
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Please tweet or post the following content, comments & questions using the hashtag(s)
#DASSL #WWHGD Tweet me @kathleenhessert or
@buzzmgr
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“Social media influences the rhythm,
velocity, direction & public sentiment
of crises, organically changing the crisis
& extending its ripple effects.” Kathleen Hessert
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• Haiti earthquake: Jan ‘10 Tweets: 2.3M #Haiti #RedCross Facebook likes: 170,000 *SM helped raise $8M first week • NZ earthquake: Feb ‘11 Tweets 68,463 Potential reach: 77.3M for #Nzquake *350k people in Christchurch • Joplin, MO tornado: May’11 Facebook likes: 49k 87,112,786 post views • Branson, MO tornado: Feb ‘12 Facebook likes: 17k in 48 hrs Youtube video 13,000 views • Waldo Canyon, CO fire: July ‘12 Tweets: 119k in 15 days Potential reach: 54.4 M people
Social Media: HADR’s New Tool
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Where Sports, Social Media & HADR Intersect
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Sports Fandom Built on Passion & Community
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• 1 in 4 sports fans engage favorite teams &
• athletes on social media
• Core fans listen to & engage with team‐based
• SM more closely than conventional news
• 6 of top 16 Tweets Per Second spikes in
‘11 were live sporting events
• Twitter strategic partnership with NASCAR
provides content & fans higher visibility
• Twitter strategic partnership with ESPN co-
produces unique social experiences for larger
sports events
• @London2012 Olympic acct has 941,587
followers before games begin
Sports Fans Engaged through Social Media
Retired NBA 4x Champion Shaquille O’Neal social media super star 6M+ twitter followers
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The DASSL Initiative
Leverage the demonstrated success of sports-based social
media to alert people about impending or current disasters
• Build an alliance of major sports brands interested in HADR through the
use of social media
• Use geographically‐specific social channels to target the community
• Send appropriate warnings, alerts, safety messages to fan communities
• Information flows from Emergency Response Agencies to teams to fans for
the most accurate & timely sharing
• Perpetuating “good Corporate Citizenship” by mitigate effects of disasters
at little to no cost rather than just cleaning up after the event
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Effective Outreach in High-risk Areas
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New
York
Los Angeles
Chicago
Houston
Philadelphia
Phoenix
San Antonio
San Diego
Dallas
San Jose
Population in Millions 2010 Census
6 states = 37%
of total 309 M
US population
Top US Population Centers
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• 32 NFL teams
• 30 MLB teams
• 30 NBA teams
• 27 tracks
• 19 MLS teams (16 USA, 3 Canada)
• 30 NHL teams (23 USA, 7 Canada)
• 1200+ schools (every state)
Sports Grid Professional & College Teams
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• National emergency – activate national sports alliance members
• State or regional emergency – activate state sports alliance members for targeted needs
• “Displaced fans” of activated teams also engaged – expect sharing of alerts with loved ones in at-risk areas
• Global disaster – activate global alliance members
– biggest sports brands have global followings including professional, collegiate, & Olympic brands
DASSL Activation Plan
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Pro & College In-state Brands 3 NFL teams 3 NHL teams 5 MLB teams 4 NBA teams 2 NASCAR tracks 24 NCAA universities
208 declared disasters since ‘53
Disaster-prone High Risk State
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2,000,000
4,000,000
6,000,000
8,000,000
10,000,000
12,000,000
14,000,000
CALEMA & CALFIRE
LA Kings Golden State
Warriors
San Francisco
49ers
San Diego Chargers
LA Dodgers
LA Lakers
Organization
# Fo
llo
we
rs/
Like
s
CALIFORNIA
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TEXAS
Pro & College In-state Brands
2 NFL teams
1 NHL team
2 MLB teams
2 NBA teams
1 NASCAR track
21 NCAA univ
Disaster-prone State 332 declared disasters since ‘53
-
500,000
1,000,000
1,500,000
2,000,000
2,500,000
3,000,000
3,500,000
4,000,000
4,500,000
5,000,000
TX Dept. Public Safety
TX Homeland Security
Dallas Cowboys
TX Rangers Houston Texans
Houston Astros
San Antonio
Spurs
Dallas Mavericks
# Fo
llow
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/Lik
es
Organization
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Disaster-prone State
OKLAHOMA
158 declared disasters since ’53
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200,000
400,000
600,000
800,000
1,000,000
1,200,000
1,400,000
1,600,000
1,800,000
OK Dept.Emergency Mgmt
Univ. of OK Adrian Peterson OK State Athletics OK City Thunder
# Fo
llow
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Like
s
Organization
Pro & College In-state Brands 1 NBA team 1 NASCAR track 4 NCAA universities
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LOUISIANA
High-Risk State
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500,000
1,000,000
1,500,000
2,000,000
2,500,000
Gov's OfcEmerg. Prep
LA Nat'lGuard
Mayor MichLandrieu
NOLA News NewOrleans
Saints
Drew Brees Univ. of LA Coach Miles(LSU FB)
Organization
# Fo
llo
we
rs/
Like
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68 major declared disasters since ‘53
Professional In-state Brands 1 NFL team 1 NBA team 11 NCAA universities
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Colorado Wildfires: A Test
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Conventional vs. DASSL Response
Relief Mitigate
Denver Broncos &players (NFL) offered help, inspiration, $50k pledged to recovery efforts after widespread impact of Colorado wildfires
@CUBuffs tweeted alerts to mitigate
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The DASSL Alert Route
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@CUBUFFS TEST Disaster test: HydePark Wildfire July ‘12
Request: Test the DASSL concept on a real & growing emergency in Colorado.
Asked CU Buffalos to tweet emergency messages received from Emergency
responders to fans/ Colorado residents & monitor engagement
Why Univ Colorado Athletics? • Proximity to the disaster
• Kathleen Hessert’s long time & trusted business relationship with decision-maker
(Athletic Director Mike Bohn)
Challenges • Buffs are relatively new to social media compared to many sports brands
• Relatively small communities: Twitter followers 12,870 Facebook likes 29,812
• School is out of session & no sports were in season limiting fan attention
• DASSL protocol not fully developed – needed to wing it
• No formal relationship was in place with lead emergency responders to get direct &
timely alerts to share via social media
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Monitor & Engage BuzzMgr™ Dashboard
• Automated aggregation of main social media platforms, forums & news coverage
• Near real-time listening of conversation on multiple platforms
• Combines automated & human
curation
• ID’s conversation themes
• Trend & influencer identification
• Geo-location tracking
• Multi-lingual
• Automatic alerts
• Report sharing
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Global Expansion Opportunities
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Global Expansion
Earthquakes, floods, drought & other,
natural disasters around the globe
gravely effect people & property.
Speeding the velocity of response
through sports-based social media
channels can save lives, property,
dollars & dramatically speed
recovery.
DASSL can expand reach to
Int'l sports teams, leagues, &
celebrities who care.
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Global Sports Brands
Cricket Cricket South Africa Twitter: 2415 FB: 250,000 SA Rugby Twitter: 62,572
Football/Soccer Paleirmos Twitter: 488,959 FB: 1,132,439
Football/Soccer Boca Juniors Twitter: 235,336 FB: 3,641,597
Football/Soccer FC Barcelona Twitter: 6,092,375 FB: 33,735,929
Cricket Indian Premier League Twitter: 337,753 FB: 1,198,381
Cricket Cricket Australia Twitter:75,956 FB: 1,521,482
Football/Soccer Manchester United FB: 26,670,539
Football/Soccer Japan Football Assoc Twitter: 201,117 FB: 791,652
Rugby National Rugby Team Twitter: 143,259 FB: 148,146
Football/Soccer Chivas de Guadalajara Twitter: 691,505 FB: 2,051,310
Ice Hockey Montreal Canadiens Twitter: 305,865 FB: 984,000
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Next Steps…
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Next Steps 1. Extend test through 2012 hurricane season
- Florida participant: Tampa Bay Lightning
2. Create national DASSL sports coalition
- Agreement in principle from major sports brands & specific teams
3. Meet & collaborate with key disaster alerting systems
4. Get funding for extension to high-risk areas
5. Develop DASSL warning protocols
- Levels of emergencies etc.
- Identify DASSL POC on teams
- Build library of demographic specific messages for rapid release
6. Activate social media monitoring system (BuzzMgr™)
7. Market the DASSL system & benefits
8. Iterate, refine, expand
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Win/Win Consequences of Improved Warning Penetration
Communities
• More rapid community response
• Lives may be saved
• Casualties reduced
• Smaller economic impact
• Quicker local recovery
Sports organizations & celebrities
• Fan loyalties deepened and expanded
• Teams, conferences & leagues get value-added
• Increase marketing effectiveness through humanitarian action
• Fans in the stands recover more quickly after local disaster
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#DASSL Kathleen Hessert
Founder & President
BuzzManager, Inc
1.704.541.5942
www.buzzmgr.com
@kathleenhessert
@buzzmgr