The Current Development of E-

governance in Taiwan

Dr. Wan-Ling Huang

Taiwan E-Governance Research Center

E-Government Roadmap

Current E-Government Program

Program Framework

Achievements: Public Support

Achievements: International

Recognition

Achievements: Universal

Availability

Achievements: 24 Hour E-

Service Hotspots

Achievements: Government

Open Data

Achievements: Convenient

Services (Easy Tax filing)

Achievements: Convenient

Services (Mobile e-government)

Achievements: Convenient

Services (iTaiwan free wifi)

Achievements: Convenient

Services (Digital life dashboard)

Achievements: Convenient

Services (Digital caring)

Achievements: Convenient

Services (Free loan of notebook)

Achievements: Convenient

Services (Mobile e-service vans)

Achievements: Convenient

Services (Home delivery of e-

service)

Phase 5 e-government

Vision

Objective

Promotion strategy

4. Personalization of Digital Services

3. Intellectualization of Industrial Competitiveness

2. Diversification of Collaborative Governance

1. Digitalization of Information Infrastructure

Fulfilltransparentgovernance

Provideconvenient living

Develop digital economy

Create a global-leading digital-government

Core concept Data-driven, public-private collaboration ,citizen-centric

Use digital resources and statute

adjustment to assist informatization,

knowledge and smartization of industry,

reinvent operation service mode and

create new industrial value.

Focusing on living , to build convenient

and secure digital services through

networking, mobilization and

smartization of different information.

Enhance transparency and openness

of government data, create diverse

public participation channels

through internet and thus promote

co-governance between government

and civilian.

Strategy 1: Digitalization of

Information Infrastructure

(Hardware)

Cross-agency cloud data exchange platform

(standard and regulation of data exchange)

GSN

iTaiwan wireless internet

Government certificate infrastructure

GCA, XCA, MOICA…

Household

registration

Land

administration

Labor

insurance Traffic FinanceHealth

insurance Statistics…….

My

Data

Open

DataInnovative application

service of government

Government information exchange general catalog/Combined

application service interface/Web Service

SaaS／Application

system

PaaS

Infrastructure

Data Center

DaaS

Cloud Data Center of

Executive Yuan and auxiliary

councils

Data center of each

department(cloud)

Strategy 1: Digitalization of

Information Infrastructure (Software)

Cross-agency data analysis and visualized

display

Application of data science

En

viro

nm

ent (m

an

pow

er train

ing, reg

ula

tion

ad

ap

tion

, techn

ical sta

nd

ard

)

Promote and

analyze

policy

Promote digital

government service

integration

performance

management

support

Data collection and handling

Data

provisionData

use

Promote integrated

& shared

administration

software

Strategy 2: Diversification of

Collaborative Governance

Civil participation

Seamless service delivery

Open Government

data for public-private

collaboration

Diverse participation

channels of public

policy making

Build premium

government website to

connect with global

trend

GovernmentcivilianIndustry

Strategy 3: Intellectualization

of Industrial Competitiveness

Digital

concept

Data standardization

Procedure simplification

Collaboration

Value co-

creation

Mode

reinvention

Strategy 4: Personalization of

Digital Services

Civilian

Government as data keeperService provider

(government or private

sector)

Personalized

services

Self-provideSelf-

download

Thank you for your attention

Q&A

Reference

• National Development Council (2014). One-Stop e-Service: E-government Program of Taiwan 2011-2016. Retrieved from: http://www.ndc.gov.tw/en/News_Content.aspx?n=8C362E80B990A55C&sms=1DB6C6A8871CA043&s=53BF2FC2DCCE5D08

• National Development Council (2016). The Fifth Phase E-government Program of Taiwan 2017-2020. Retrieved from: http://www.ndc.gov.tw/cp.aspx?n=67F4A482298C5D8E&s=EEBA8192E3AA2670&upn=4ACC9949162C6856