The Corporate Library in an Information Management...

www.talisman-energy.com

Role of the Corporate Library in the

Information Management World

Margo Price, Supervisor

Nicole Mullings, Information Analyst

Friday, October 17, 2014


Agenda

• Introduction

• Talisman’s Corporate Library

• Information Management Overview

• Value Proposition

• Industry Outlook

• Evolving Roles, Skillsets and Competencies

• New Model for Information Professionals


Introduction

Information management is an interdisciplinary field which

combines skills and resources from librarianship, information

technology (IT), records management, and archives. The

corporate library at Talisman Energy Inc. is part of a newly

created Information Management (IM) team comprised of the

corporate library, records management, and enterprise content

management (ECM) groups. Learn more about the unique

benefits and challenges that go along with aligning these

synergistic roles and functions under one umbrella and how it

speaks to potential trends in the special library field.


Talisman’s Corporate Library


Anatomy of an Oil and Gas Corporate Library

• Key Services

– Research

– Media Monitoring

– Subscription Management

– Library Services


Team Overview

Supervisor

• Strategy and goals

• Staff management and development

• Coordinate database subscriptions

• Vendor management and negotiations

• Research projects

Research Analyst

• Lead research services

• Lead media monitoring

• Document delivery

Sr. Information Analyst

• Acquisitions

• Serial & subscription management

• Document delivery

• Accounts payable

Information Analyst

• Collection management

• Cataloguing

• Circulation & systems administration

• Offsite management


Identity Crisis

• Information Resources Centre (IRC) to Information & Research Centre (IRC) in late 2013

• IRC vs RLS - IRK?

• Research & Library Services (RLS) puts emphasis on core service of research and reconnects people with concept of library

Research

Technical – G&G, Engineering

Corp Comm, BD & CA

HR, IT, Finance

Library

eBooks, eJournals, online database

Hardcopy books, magazines

Reference Services


Reporting Structure

• Part of Global IT structure

• Information Management created in 2013

Legal Global ITCorporate Business Systems

Information Management

Research &

Library Services

Records

Management

SharePoint/

ECM


Information Management Overview


Information Management vs. Information Technology


Information Management is...

• The application of

systematic planning,

controls and standards to

the creation, use,

transmission, retrieval,

retention, conversion, final

disposition, and

preservation of

information resources in

all formats, and the

improvement of

information handling

systems of all kinds.


Information Technology is...

• The common term for the

entire spectrum of

technologies for

information processing,

including software,

hardware,

communications

technologies and related

services.


Where Do We Fit?

• Information Management

leadership

• Influencing Information

Governance

– Risk management

– Acquisition/subscription

guidance

– Value-added services


Value Proposition


How We Measure Success and Value

• Request volume and details

• Time spent library vs professional

• Marketing

• Usage statistics, surveys

• Content vs. cost saved

• Physical footprint

Metrics for measuring Return on Investment (ROI)


Contemplating Corporate Libraries?

• Opportunity to be a generalist or embed and specialize

• Continual personal development opportunities

• Total rewards (e.g. compensation, benefits, etc.)

• Contribute to tangible growth

• Corporate culture

• Advocate for all libraries

• Information connections


Industry Outlook


No Consensus

• The low pay rank and estimated

growth rank make library and

information science the worst

master’s degree for jobs right

now.” - Forbes, June 2012

• America may be running out of

sea captains and librarians.

[These] professions…are likely

to report significant deficits of

qualified workers over the next

15 years or so, according to a

report from the Conference

Board. - WSJ, September 2014


Provincial Occupational Outlook


National Occupational Outlook

Library Technicians

• 8,098 projected job openings, 72% from retirements.

• 7,340 projected job seekers, 98% of these new graduates.

Librarians

• 5,063 projected job openings, 88% from retirements.

• 6,436 projected job seekers, 44% of these new graduates.

Employment and Social Development Canada

Occupational Projection Summaries (2013-2022)

Provincial and national occupational outlooks do not include evolving

information professional roles.


Evolving Roles, Skillsets and Competencies


About Margo

• SAIT Library and Information

Technology program graduate

• 12.5 years at Talisman

Information Technician >

Research Analyst > Supervisor

• Sought project work and stretch

opportunities to increase skill

set

• Made career aspirations known

and asked for personal

development opportunities to

support career goals


Project Work Case Study: IHS Standards Expert

• Solution for managing compliance and regulatory risk while providing timely

and cost effective access to industry specifications and standards.

Definition and

Scope

• What is the business need?

• What are the objectives?

• Who are the stakeholders?

Requirements

• Gather requirements – think ‘Reference Interview’

• Communicate the requirements – be the liaison between IT and the business

Solution

• Identify potential solutions – in-house, new vendors?

• Research, review, work with IT to understand technical implications

• Does the solution meet the requirements – follow up with business


About Nicole

• 7 years in the Research

department of an oil & gas

investment bank

– File Clerk > Research

Assistant > Supervisor & IT

Liaison

• University of Alberta MLIS

Graduate with IT focus

• 1 year at Talisman as an

Information Analyst

– Collaborated with ECM and

IM Business Function teams

• Passion for information literacy

and emerging technology

trends


Project Work Case Study: ECM

• Enterprise content management

systems (i.e. SharePoint)

− Structured and unstructured

information

• Taxonomies, classifications,

controlled vocabularies, term lists

• Information governance of digital

content

− Disposition and retention

Capture

Manage

Store

Workflow

Preserve

Deliver

ECM


Project Work: Insights

• Research

• Contribution

• Communication

• Perspective

• Project Life Cycle


Competencies

Do you have the skills?


Professional Skills

All Information Professionals

• See the Big Picture

• Commit to GREAT service

• Build partnerships – be confident in your

professional expertise as a partner

• Grow strong vendor relationships – and

don’t be afraid to negotiate

• Thrive in a problem-solving environment

• Stay flexible in times of change

• Stay up on emerging technologies

• Develop strong communication skills –

write great attention getting emails,

deliver clear presentations and have

excellent interpersonal skills

Super Stars & Leaders

• Take initiative - seek new opportunities

• Maintain a positive attitude – set the

example for your team

• Apply creative and innovative thinking

• Work to meet or exceed goals of library

and organization

• Anticipate future trends and align your

library strategy

• Empower others to take ownership

• Be assertive and make the decisions

that need making – the library is a

business within a business.

• Expand communication skills to include

business cases and effective elevator

speeches


Techie Librarians?

• “Librarians often are anxious about the new set of demands on

them to learn about the operations of new gadgets, to master every

new web application, and to de-bug every glitch on a digital device.

A notable portion of librarians report they are self-taught techies.

Staff training programs often help, but librarians report wide

variance in the quality of some training efforts.” - Libraries, patrons,

and e-books, Pew Internet: Libraries


Technical Skills

Microsoft: Outlook, Excel,

Word, PowerPoint, Lync IM,

Internet Explorer

File formats, screen capture

Printers, scanners, copiers

Survey Monkey

Copyright & Fair Use

Security Policies

Mobile

Technology Trends

General

Collection Management:

Metadata, Onsite, Offsite

Cataloging: MARC, LCSH,

DDC, Cutter, Class Web

Taxonomies, Facets

Controlled Vocabularies

Classifications, Indexes

Business Functions

Business Process Mapping

Organize

& Classify

News: Infomart, Factiva,

LexisNexis, RSS

Social Media: Twitter,

FaceBook, LinkedIn

Media Monitoring

HTML, XML, CSS

Accessibility Standards

Dublin Core

Adobe Dreamweaver

Notepad++, code editors

PHP, JavaScript, etc.

Web Development

Search & Retrieval,

Federated Search

Query Construction

Access, SQL, Virtualization

Enterprise: SharePoint,

OpenText

Web: Drupal, Joomla,

WordPress

Content

Management

ILS, OPACs

Databases

Portals, Websites

FTP, APIs

Systems

Administration Image Editing, Graphic

Design: Adobe Photoshop,

Illustrator, InDesign

Digitizing

Audio, Video: WebEx

videoconferencing,

Audacity, Captivate

Media

Usage Statistics

User Feedback

Log Analysis

Request Tracking

Evaluating Resources &

Tools

Assessment &

Measurement


New Model for Information Professionals

• Diversity of service areas for information professionals in

corporate libraries

• Identify opportunities and new roles

• Add value

• Leverage soft skills and technical skills

• Be proactive; get out of your comfort zone and market

yourself;

• Increase awareness with business partners

le·ver·age. noun \ˈle-və-rij, ˈlē-; ˈlev-rij, ˈlēv-\. : influence or

power used to achieve a desired result. - Merriam-Webster


Evolving Roles


SLA Competencies for Information Professionals of the 21st Century (April 2014)

Competencies


Non-Traditional Roles for Information Professionals

What is your passion?


Contact

Margo Price

Supervisor & Research Analyst | Information & Research Centre

Talisman Energy Inc.

[email protected]

J. Nicole Mullings

Information Analyst | Information & Research Centre

Talisman Energy Inc.

[email protected]

[email protected]

Infophile.ca

mailto:[email protected]



http://infophile.ca/


Sources

• ALIS. (2014). Librarian. Retrieved from http://occinfo.alis.alberta.ca/occinfopreview/info/browse-occupations/occupation-

profile.html?id=71002585

• ALIS. (2014). Library technician. Retrieved from http://occinfo.alis.alberta.ca/occinfopreview/info/browse-

occupations/occupation-profile.html?id=71002587

• Ard, C. (2014). Corporate libraries: Basic principles in a changing landscape. London, UK: Ark Group.

• British Colombia Ministry of Finance. (2014, October 9). Information Management and Information Technology

Management:12.4.1 Definitions. Retrieved from

http://www.fin.gov.bc.ca/ocg/fmb/manuals/CPM/12_Info_Mgmt_and_Info_Tech.htm#1241

• Employment and Social Development Canada. (2014). Canadian Occupational Projection System (COPS): Librarians,

Archivists, Conservators And Curators (511). Retrieved from

http://www23.hrsdc.gc.ca/occupationsummarydetail.jsp?&tid=62

• Employment and Social Development Canada. (2014). Canadian Occupational Projection System (COPS): Technical

Occupations In Libraries, Archives, Museums And Galleries (521). Retrieved from


• Financial Times, Special Libraries Association (SLA). (2014, March). The evolving value of information management:

And the five essential attributes of the modern information professional. Retrieved from https://www.sla.org/wp-

content/uploads/2014/03/FT-SLA-Report.pdf

• Merriam-Webster.com. Leverage. Retrieved from http://www.merriam-webster.com/dictionary/leverage

• Special Libraries Association (SLA). (2014, April 20). Competencies for information professionals of the 21st century

(2014). Retrieved from http://www.infonista.com/wp-content/uploads/2014/05/Core-Competencies-Revisions-4-30-14-

draft.pdf

• Smith, J. (2012, June 8). The best and worst master’s degrees for jobs. Forbes. Retrieved from

http://www.forbes.com/sites/jacquelynsmith/2012/06/08/the-best-and-worst-masters-degrees-for-jobs-2/

• Weber, L. (2014, September 2). Help wanted: Librarians, sea captains. The Wall Street Journal. Retrieved from

http://online.wsj.com/articles/help-wanted-librarians-sea-captains-1409631004

• Zickuhr, K., et. al. (2012, June 22). Libraries, patrons, and e-books. Pew Internet: Libraries. Retrieved from

http://libraries.pewinternet.org/2012/06/22/libraries-patrons-and-e-books/

http://occinfo.alis.alberta.ca/occinfopreview/info/browse-occupations/occupation-profile.html?id=71002585

http://occinfo.alis.alberta.ca/occinfopreview/info/browse-occupations/occupation-profile.html?id=71002587

http://www.fin.gov.bc.ca/ocg/fmb/manuals/CPM/12_Info_Mgmt_and_Info_Tech.htm



https://www.sla.org/wp-content/uploads/2014/03/FT-SLA-Report.pdf

http://www.merriam-webster.com/dictionary/leverage

http://www.infonista.com/wp-content/uploads/2014/05/Core-Competencies-Revisions-4-30-14-draft.pdf

http://www.forbes.com/sites/jacquelynsmith/2012/06/08/the-best-and-worst-masters-degrees-for-jobs-2/

http://online.wsj.com/articles/help-wanted-librarians-sea-captains-1409631004

http://libraries.pewinternet.org/2012/06/22/libraries-patrons-and-e-books/


Image Credits

• Slide 5: Teamwork by Stockmoney.com,

https://www.flickr.com/photos/86530412@N02/8931832451/sizes/n/ CC BY 2.0 via Flickr.

• Slide 9: Information. Information Booth on the Hudson River by Heath Brandon,

https://www.flickr.com/photos/heathbrandon/3187207970/in/photostream/, CC BY-SA 2.0 via Flickr.

• Slide 10: Vintage File Cabinet by victoriabernal,

https://www.flickr.com/photos/victoriabernal/6294851265/, CC BY-NC-SA 2.0 via Flickr.

• Slide 11: IMG_150.jpg by dhester, http://mrg.bz/AHktJR, morgueFile free photo.

• Slide 12: Putting The Puzzle Together, https://www.flickr.com/photos/26373139@N08/6147270119/,

CC BY-SA 2.0 via Flickr.

• Slide 23: Rubik’s cube by Booyabazooka (Based on Image :Rubiks cube.jpg),

http://commons.wikimedia.org/wiki/File%3ARubik's_cube.svg, [GFDL

(www.gnu.org/copyleft/fdl.html) or CC-BY-SA-3.0 via Wikimedia Commons.

• Slide 25: Light My Path by Faith Goble, https://www.flickr.com/photos/grafixer/3180236074/, CC BY-

2.0 via Flickr.

• Slide 26: Expertise Blocks Mean Expert Skills Training And Proficiency by Stuart Miles at

freedigitalphotos.net. http://www.freedigitalphotos.net/images/expertise-blocks-mean-expert-skills-

training-and-proficiency-photo-p259643

https://www.flickr.com/photos/86530412@N02/8931832451/sizes/n/

https://www.flickr.com/photos/heathbrandon/3187207970/in/photostream/

https://www.flickr.com/photos/26373139@N08/6147270119/

http://mrg.bz/AHktJR

https://www.flickr.com/photos/26373139@N08/6147270119/

http://commons.wikimedia.org/wiki/File:Rubik's_cube.svg

https://www.flickr.com/photos/heathbrandon/3187207970/in/photostream/

http://www.freedigitalphotos.net/images/expertise-blocks-mean-expert-skills-training-and-proficiency-photo-p259643

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