The Corning Journey to Performance Excellence:

Innovation Spanning Three Centuries

A discussion of new content in the ASQ Knowledge Center

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Agenda

• Summary of key concepts from Corning case study

• Video clip: Corning performance excellence model

• Discussion• Open networking

http://asq.org/knowledge-center/case-studies-corning.html

Access case study components

Summary of Corning’s journey

The Corning Performance Excellence Model

Don McCabe, former senior VP,manufacturing & performance excellence,Corning

The Corning Performance Excellence Model

Corning’s results

• Longevity: 160 years of leadership in innovation and manufacturing

• Savings:– $1.5 billion in savings over eight years– $300 million in savings in one year using four

improvement methodologies  • Participation and engagement:

– 3,000 Green Belts & Black Belts– 4 individual improvements per year,

per employee

Conversation starter—business context

• What are the primary business challenges addressed by Corning’s performance excellence system?

• What are Corning’s approaches to these three imperatives for meeting today’s challenges …– Strategy for growth?– Execution?– Sustainability?

Conversation starter—evolution of quality

• How did Corning’s definition of quality change over the years?

• Why did Corning’s initial approach, which had led to receiving the Baldrige Award, need to evolve?  

Conversation starter—quality and collaboration

McCabe calls quality the “collaborative competitive advantage.” • Discuss the connection between

quality and collaboration• How can leaders motivate

employees to work collaboratively to create competitive advantage?

Conversation starter—leading transformation

How can corporate leaders …• Disseminate learning on common

quality tools and embed quality principles in everyday operations?

• Assure that quality projects are designed to further strategic initiatives of the organization?

 

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