T H E C O N N E C T E D G U E S T P O R T F O L I O

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With over 3 decades experience providing leading edge voice and data management solutions to the hotel industry, TigerTMS has a proven track record in deploying premise based, virtualised, centrally hosted and cloud technologies to hotels.

Following two strategic acquisitions in 2009 & 2012, TigerTMS has become the world’s largest single supplier of voice and data management solutions to the hospitality industry. Serving over 15,000 properties, including small boutique properties, large luxury resorts, global hotel chains and spanning 100 countries, TigerTMS’ coverage is truly global.

TigerTMS is headquartered in the United Kingdom, with regional satellite offices in North, Central and South America, Europe, Africa, the Middle East and Asia Pacific. Sales and around the clock technical support centres are located in each office providing local presence to our valued clients.

The TigerTMS solutions portfolio includes:

Interface AggregationProtocol TranslationPremise based, Virtualised or Cloud Solutions for Single or Multiproperty EnvironmentsGuest Voice Messaging & Wake-Up Systems Call AccountingHSIA Management & Billing SolutionsGuest Mobility Applications including BYOD Solutions & Guest ContentServices ApplicationsRapid Response Tracking & Workflow Management XML Content Delivery to IP Handsets Customised Development WorkGuest Room Telephone Handsets

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HOSPITALITY SOLUTIONS

TigerTMS’ success is reflected in the long-term relationships established and nurtured with hotel groups, independent hotel operators, telecommunications manufacturers, systems integrators and property management system vendors.

Whether you are managing a new build hotel project or have an existing property and are looking at a technology refresh, make TigerTMS your premier solutions partner.

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Call Accounting& Interface ManagementHospitality Voicemail& Wake Up Systems High Speed Internet Access Management & Billing SolutionsGuest Mobility SolutionsGuest Services ApplicationsXML Content Deliveryto HandsetsGuest Room Telephone HandsetsCustomised Development Work

iChargeInnLineiConnectiPGSIP ConnectHotelMGR

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Contents

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Voice Billing Data BillingPBX 2 Way Integration PMS 2 Way Integration Voicemail 2 Way Integration High Speed Internet Access2 Way IntegrationTV 2 Way Integration Room StatusVIP RegistrationMessage Waiting

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iCharge delivers first class performance in the integration of Property Management Systems, PBX, Voicemail, High Speed Internet Access (HSIA), IPTV, Guest BYOD and Call Accounting within a single application. This is a proven solution and has defined the standards for hotel groups on a global basis.

iCharge can be premise based, deployed in a virtualised environment, or hosted above property in a private or public data centre and operated as a SaaS model. The ability to integrate via bi-directional interfaces to 3rd party applications such as Property Management Systems, PBX, Voicemail, HSIA and IPTV in real-time is at the core of the iCharge technology.

iCharge provides a platform for interconnecting all front and back office applications either in a single hotel or across a multiple properties with centralised management systems. The application has a comprehensive list of call accounting features and functionality that can enable hotel staff to easily manage the voice billing for the guests and administration teams.

OVERVIEWiCharge is the complete billing engine for voice and data charging in the hotel marketplace and is available in three options: iLink, Cub or Pro. iLink is a bi-directional interface management application designed to handle interconnectivity of any system using all of the communication methods available today and planned for the future.Cub is ideal where only simple call management reporting is required and generally targeted at the 2 or 3* properties. Pro is aimed at the 4 and 5* hotels and groups, and offers a comprehensive range of call management reports.

At a GlanceARCHITECTURESingle or Multi-Property EnvironmentPremise or Cloud BasedPhysical or Virtual Environment32bit & 64bit WindowsSQL Server Based Data StorageScalable from 10 to 10,000+ RoomsWeb Based ApplicationRapid Integration DevelopmentIntra – Internet ConnectivityEmail Support for Reports and AlarmsUniversal Protocol Translation

COMBINED SERVICE PACKAGINGTriple Play SupportCommunication Packaging (bundling of telephone, TV & internet services)

INTERFACE MANAGEMENTProperty Management SystemPBX Call AccountingPBX Hospitality ControlGuest VoicemailGuest Wake UpHigh Speed Internet AccessIn Room Media SystemsTV IntegrationGuest Content SystemsGuest Mobility SystemsOperator Directory

INTEGRATED SOLUTIONSAt the core of iCharge is a powerful generic integration engine designed to handle inter-connectivity of any system. This engine provides hospitality integration with any system that can support an external connection. Originally designed to accelerate the development and implementation of interfaces to the many PMS vendors within hospitality, the system’s architecture has enabled it to build a large portfolio of third party solutions that can now be seamlessly aggregated to the hotel’s chosen PMS.

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iCharge

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SIP Based IntegrationAnalogue & Digital Based IntegrationPMS IntegratedMinibarMailbox Open/CloseWake Up Set / ClearMulti-LingualDDI AllocationGuest Group Messaging Multi-level Auto Attendant

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Innline is the premier solution for guest and administration voice messaging and wakeup management. The application has been designed specifically for the hospitality industry with complete integration to the hotel’s Property Management System.

Innline has become the preferred standard for many international hotel groups and provides the necessary platform for hoteliers and hotel operators to assist the discerning guest in their daily messaging and wakeup requirements.

InnLine provides hotels with guest and administration mailboxes, multiple languages, wakeup call management including group facilities, room or maid status, auto-attendant and mini-bar billing.

Efficient communication services within the hotel are vital and the InnLine application is an important layer of technology that will enhance the guests experience whilst improving staff productivity and performance.

At a Glance

The available technologies include ANALOGUE, DIGITAL and SIP INTEGRATION to the PBX and can also co-exist and compliment the TigerTMS iCharge Call accounting & PMS Integration suite.

MULTIPLE LANGUAGES, WAKE-UP & AUTO-ATTENDANT are available as standard with the InnLine solution. Features such as Room / Maid Status & Voice prompted mini-bar billing are all included.

WAKE-UP CALL can be set by the guest, reception or from the Property Management System and managed automatically by InnLine. Complete automatic reporting is included.

AUTOMATED GUEST SERVICES provides information to your guests with the touch of a button. Guests can access travel information, weather forecasts, road conditions, current time, room service or local food delivery, directions to the airport, and much more.

AUTOMATED ATTENDANT transfers outside calls directly to departments or individuals while your operator remains available.

PROPERTY MANAGEMENT SYSTEM INTEGRATION allows InnLine to automatically activate and deactivate a guest mailbox in the system. A guest’s messages and mailbox settings can be moved automatically when a room move message is received by InnLine from the hotel PMS.

EFFECTIVE COMMUNICATION SYSTEMS within the hotel is vital and the InnLine application is an important layer of technology that can often enhance the guest experience.

GUEST VOICE MESSAGING eliminates the need for message taking and delivery, freeing up valuable staff time.

STAFF VOICE MESSAGING creates more efficient staff communications. Staff communications, work schedules and maintenance orders can all be communicated through InnLine.

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InnLine

HOTELMGR integration enables complete voice collaboration with the guest service rapid response solution. Workflow tickets can be created directly from the bedroom through the InnLine platform.

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Guest BYODMobile ApplicationGuest Content PMS 2 Way Integration Voicemail AccessMultilingualHotel Services DirectorySimple AuthenticationSecure AccessPBX AgnosticSIP Trunk Connected

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Leveraging the advanced benefits of VOIP & Wireless technologies, iConnect provides a cost effective and secure method of extending the hotel’s telephone network directly to the guest’s own smartphone device.

The guest’s hotel technology experience will be further enhanced byproviding true communication mobility, keeping the residents andaccompanying family members or business co-workers fully connected to the services and hotel staff wherever they are at the hotel or resort.

iConnect is used as a powerful marketing tool, generating additional guest revenue on Food, Beverages, Spa and other services. iConnect has in-built flexibility that enables the guest to use its native SIP client developed by TigerTMS which can be fully customised to meet the hotel requirements. This unique solution is fully integrated with the hotel’s PMS and PBX systems using simple guest authentication to register.

The solution also provides full support for the staff enabling them tomaintain communications across the WLAN estate. It improves staffefficiencies and productivity by empowering them with a real time converged communications and control system.

iConnect is designed to be used in multiple environments includinghotels, resorts, cruise ships and healthcare.

OVERVIEWSecure SIP Telephone clientLocation awareSimple registration & authentication processNative XML contentEmbedded browser contentProvide customised guest contentAuthentication via PMS interfaceAndroid SupportBlackberry SupportiOS SupportWindows Support

At a GlanceADMINISTRATIVECommunicate with guests across the WLAN.Administration license with staff contentMaid statusInformation broadcast via URL re-direction

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iConnect

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CONNECTIVITYContent available off lineEmbed external web page links.SIP client only or combined option with guest content3 devices per room licenseSIP trunk connected to PBXSIP gateway appliance or virtual deploymentDirect PBX integration availableiCharge integratedInnLine integrated

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GUEST FEATURESIncoming/Outgoing calls via PBXCommunicate between passengers over the WLAN Communicate between guests & staff over the WLAN Access to speed dial listAccess to Guest Messaging & Wakeup ManagementGuest services delivered to the smartphone

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Guest BYODGuest Content DeliveryPMS IntegratedConvenient AccessEase of UseWake Up Set / ClearExplore the HotelInteractive Room Services Targeted AdvertisementGuest Relations InformationBespoke Design

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The iPGS mobile application is designed to enrich the technology experience of the guest and empowers them with all relevant and up-to-date content at their finger-tips. The solution enables the hotelier to communicate & promote revenue generating services to the guest in a structured but non-invasive manner.

Replace the traditional paper based in–room welcome pack and directoryof guest services with a complimentary, multi-lingual, interactive appthat is suited to the modern day traveller. Whether it is displaying restaurant menus, controlling in-room systems (e.g. air conditioning, lights, blinds), booking your SPA treatment or searching for the Golf tee offtimes – the iPGS mobile app is your pocket concierge.

Designed for the guest to download and use on their smart devices, iPGS isfreely available on the Android & iOS online stores.

Bespoke design & branding enables the hotel to maintain 24 x7 x 365presence on their client’s devices.

iPGS

OVERVIEWA “multi-level environment“ means a potential Guest can explore the hotel services, information and amenitieswhilst on the move and have access to the complete Guest Interactive components after check in and authentication. Graphically rich with full customisable design.Additional revenue for Advertising, Internal & External dining, local bars and services.Gives the guest access to the hotel services when they want them and where they want them.

At a GlanceGUEST FEATURESGuest MessagingWakeup ManagementAccess to voicemailGuest services delivered to the smartphoneMulti-language supportIn-Room systems controlE-Key integrationGuest feedback & satisfaction surveysService RequestsIn-Room DiningGolf, SPA & Restaurant bookingsFeatured PartnershipsExpress Check-Out

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CONNECTIVITYContent available off lineEmbed external web page linksGuest content only or combined option with SIP client3 devices per room licenseiCharge integratedInnLine integrated3rd party systems integration (PMS, IPTV, POS, VM, etc)Location awareEmbedded browser contentProvide customised guest contentAndroid SupportiOS Support

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ADMINISTRATIVEFully customisable designFully integrated with PMSMulti-propertyPush notifications for messaging and advertisement Maid StatusRoom StatusPay-per-call conceptE-Key integration

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Hotspot ManagerMobile ApplicationPortal Page Management Room/Port Management Billing Plan ManagementUser ManagementRevenue ReportsSubscriber Activity LoggingPassthrough & URL Filtering ManagementTraffic ShapingQoS

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The HSIA wireless and wired LAN infrastructure management platform needsto be efficient and robust. IP Connect has a proven track record in deliveringflexibility and reliability to hotels groups and estates on a global scale. Designed to manage the authentication and billing of guests, IP Connect provides a role based intuitive management platform for the guests and conference delegates using the HSIA service.

IP Connect also provides complete tracking of user activity and complies withthe legal requirements dictated by many in-country laws. The solution can be an appliance based platform or provided as a software only application. It also supports virtualisation and is available as a cloud based model.

Featuring an advanced Traffic Shaping module, IP Connect enables the hotelier to easily manage bandwidth usage for the resident guest while guaranteeing dedicated bandwidth for large conferences. IP Connect provides the ability to control “Quality of Service (QoS) levels, based on factors such as access speed, bandwidth usage and service duration. This allows the hotelier to provide a tiered , limited Internet service, while offering upgrade options for guests who are willing to pay for a premium browsing experience.

OVERVIEWLinux based solution that manages a single site or multi-property HSIA environment.Enhances the internet service billing capabilities of hotels and any other public service provider.Interfaces to the most common PMS systems.Bandwidth automatic management & optimisation guaranteeing conference & events internet quality of service .Customisable portal page which allows authenticated access and “walled garden” with a choice of payment methods including PayPal and Credit Cards.

At a GlanceLOGIN / LOGOUTUser login through the portal and can logout with a complete customisable logout console.USER MANAGEMENTCreation of users based on the defined billing plans. You can limit bandwidth, manage time and volume and give the subscriber a public IP. You can create vouchers based on the billing plans. The layout of the vouchers can be changed to the format you need and even include your logo.REVENUE REPORTSRevenue reports can be generated based on rooms, floors or guest types.

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IP Connect

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PORTAL PAGE MANAGEMENTAllows creation of a custom portal for each room. You can use the portal of IP Connect or design your own portal.ROOM/PORT MANAGEMENTPorts can be opened or closed plus meeting rooms scheduled. Rooms can be attached to floors or guest types. This can be used later on for revenue reports.BILLING PLAN MANAGEMENTTime based, volume based or time and volume based billing plans can be created. This gives you all the flexibility you need to bill your customers. You can define billing plans for floors, guest types or for separate room numbers.

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LOGGINGIP Connect includes a syslog server that keeps track of the syslog and AAA log messages. The subscriber activity is also logged. You can see when a subscriber was online.TRAFFIC SHAPINGTraffic PrioritizationBandwidth Allocation & Bandwidth RestrictionCross Subscriber NetworkMulti Traffic Shaping Rule LevelsTraffic Shaping Rules Linked to User/Guest ProfilesOSI Layer 7 Traffic Shaping RulesOSI Layer 2 Traffic Shaping RulesUser/Guest Usage IndicationCross WAN Usage

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Workflow ManagementIssue TrackingIssue PrioritisationIssue EntrySkills-Based DispatchingWork Ticket DispatchWork Ticket TrackingMulti-LingualIssue CustomisationMobile Enabled

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Streamlining services and optimising staff productivity can impact the overall experience of the Guests during their hotel stay. HotelMGR is a solution specifically designed to manage workflow, maintenance duties and preventative maintenance schedules at a hotel property ensuring all services are functioning and standards maintained meeting and exceeding the guest expectation.

Maids and housekeeping staff can use the bedroom telephone or the HotelMGR app to raise an automated ticket for a specific room defect such as an electrical or plumbing problem. This ticket will then be automatically issued to the most appropriately skilled resource via smart devices. Once the ticket has been accepted and the necessary remedial work completed the ticket can then be closed or referred for further follow-up work.

Escalations can be defined within the application and full managementreporting capability comes as standard.

At a GlanceISSUE TRACKINGHotelMGR automates dispatch and track-to- completion of both maintenance and guest-related issues. HotelMGR also provides reporting capabilities that allow hotel staff members to easily see what issues are being resolved. Issues can either be scheduled (preventative) or unscheduled (adhoc). HotelMGR will also track and dispatch any guest and VIP requests.

WORK TICKET TRACKINGHotelMGR is equipped with web-based viewable queues of all open work tickets. This allows for tracking to completion. Staff notifications include escalation of incomplete tickets. When an issue has been resolved, HotelMGR will alert the front desk and give them the option to connect to the guest who made the request to determine if they are satisfied with the resolution.

ISSUE CUSTOMIZATIONHotelMGR is designed with default maintenance and guest service issue categories. These customizable categories allow properties to adapt HotelMGR to their current work flow processes.

ISSUE ENTRYHotelMGR employs an intuitive, easy-to-use web-based interface, along with the ability for staff to enter issues through a property’s phone keypads or smartphone. This allows issues to immediately be entered into the system’s prioritization queue, and in turn be seamlessly resolved in the shortest amount of time possible. Work tickets are created for specific locations/rooms as issues are defined by a property’s staff.As soon as an issue has been entered into HotelMGR, the clock begins. This allows tickets to be tracked even before they’re accepted and assigned. Each issue is given a configurable timeframe, and if a particular issue doesn’t receivearesolutionconfirmationtheissue’sstatus will automatically be escalated.

SKILLS-BASED DISPATCHINGEach staff member at a property has different skills and responsibilities. These skill sets can be entered into HotelMGR, and the system will automatically dispatch issues based on these predetermined criteria.

ISSUE PRIORITIZATIONHotelMGR is designed with default priorities and resolution timeframes, which may be overridden at any time. Prioritization aids hotel staff in resolving multiple open issues in a property- specific manner. This functionality also enables properties to resolve guest service requests before preventative maintenance requests, and ensures guest satisfaction in the most efficient ways possible.

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HotelMGR

WORK TICKET DISPATCHHotelMGR will dispatch issues either by telephone, e-mail, SMS or Push Notifications. Any issue can be defined as an individual or collective assignment and HotelMGR will track abandoned, unresolved and stalled issues. A flexible set of rules can be defined for customized dispatching and assignment of work tickets.

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TigerTMS Ltd HQ77 - 79 Christchurch RoadRingwood, HampshireBH24 1DHUnited Kingdom

Tel +44 (0) 1425 891 090Fax +44 (0) 1425 891 019 Email admin@tigertms.com Url www.tigertms.com

Tiger Americas S.A. de C.V.Pantera 6219C.P. 64117Mision LincolnMonterrey NLMexico

Tel +52 81 8381 3100Fax +52 81 8989 1286 Email admin@tigeramericas.com Url www.tigeramericas.com

TigerTMS MEADubai Internet CityBuilding 17 - Suite 263PO Box 500193DubaiUnited Arab Emirates

Tel +97 143 910 382Fax +97 143 904 373 Email admin@tigertms.ae Url www.tigertms.ae

TigerTMS Germany GmbHNierfeldstrasse 658313 HerdeckeGermany

Tel +49 (0)2330 65690 0Fax +49 (0)2330 65690 20 Email anfragen@tigertms.de Url www.tigertms.de

TigerTMS PortugalRua Galileu, No.29, Atl DtoBairro Novo de Sto Antonio2785-698 S. Domingos de Rana

Tel +351 93 431 4958Email anfragen@tigertms.de Url www.tigertms.de

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Tel +32 93 337470 Fax +32 93 886533 Email anfragen@tigertms.deUrl www.tigertms.de

Innovation Technologies Worldwide, Inc. 1841 Bourbon RoadCross PlainsWI 53528USA

Tel +1 608 798 3555Fax +1 608 798 3567 Email info@innovationtw.com Url www.innovationtw.com