The company of ambius final [autosaved]
Transcript of The company of ambius final [autosaved]
The Company of AmbiusA Study & Critical Review on Leadership
Presented By
Kevin DuffyJohn Saint-Onge& Albert Trujillo
Introduction of Tim Jolly Tim’s Responsibilities as a
Leader
Introduction of Tim JollyQuick Facts:
Currently an Ambius service manager
Alumnus of ULV
Business Administration Degree
Head baseball coach for teams in both the US and the Netherlands
Tim’s Responsibilities as a Leader
Tim Jolly has a many responsibilities working at Ambius.
From establishing teams to handling budgets and accounts, Tim has a lot on his agenda.
The chart to the right showcases some of the many responsibilities Tim is in charge of at Ambius.
Managing Accounts
Establishing Teams
BudgetsSales
Payroll
The Ambius Organization
Currently, Ambius employs over 1,300 employees in 42 branches in North
America.
Ambius focuses on catering
to each individual client and their specific requests.
The Ambius Organization
The Ambius OrganizationThe Ambius organization offers
“design services for interior business environments.”
These services include: live and artificial plant displays commercial holiday displays wall art and “living” wall art ambient scenting for work environments
Examples to follow!
Photos of Work & Products
Live & Artificial Plant Displays&
Commercial Holiday Displays
Photos by designer charlee storner
Mall Spaces Mall & Hotel Spaces
Live Plant Displays
Photos by designer laura burns-lambert
Mall Spaces & Holiday Displays
Live & Artificial Plant Displays
Photos by designer joanne craft
Hotel Grounds Live Plant Displays
Wall Art &
“Living” Wall Art
Wall ArtAmbius works in the following genres for their clientele:
landscapes
floral
photography
coastal
abstract
Ambius can also create custom-made mirrors and murals for any design space.
“Living” Wall ArtAmbius also creates unique art pieces called “living” wall art.
Utilizing plants in a unique variety of ways, this “living” wall art truly creates a wonderful, nature-inspired environment.
Ambient Scenting
Ambient Scenting Also known as aroma
marketing
Powerful, yet subtle way for your company to gain loyalty of customers
Of all the senses, smell is often cited as the one that triggers emotions and memories most powerfully
When the sense of smell is added to an environment, studies show that a person will recall that location or moment due to their ability to remember the smell
As a result, scents can: reinforce a brand create a warm and
memorable welcome give customers a reason to
stay longer or want to return
Ambient Scenting Samples
Fruity Citrus Naturescape
Mission & VisionStrategic GoalsMajor Initiatives
Culture & Environment
Mission & Vision - M I S S I O N - - V I S I ON -
Provide world-class service experiences that enhance the business environments
Enhance business environments
Offer a broad range of unique products
Improve employee well-being
Create long last clientele relationships through genuine teamwork
gggggggg“Ambius will be the premier creator of ambience for businesses, which enables the work experience and enables people to thrive.”
Strategic Goals Ambius has established The Ambience Service Promise for their employees, which is modeled off of their mission statement, to achieve excellent customer service and meet expected goals.
It states the following:
Inspire their imaginationsConnect with a smile
Engage them emotionallyGrow their knowledge
Ambius has also established a listed Service Model.
Major Initiatives
Ambius is committed to being eco-friendly.
The organization has established a carbon-reduction
program to provide a more sustainable future.
B E E C O – F R I E N D L Y !
Major Initiatives A M B I U S U N I V E R S I T Y
The Ambius University was created to:
Provide proper education
Provide excellent training for employees
Provide Research & Development
Develop better management for their sustainability and environmental projects
Culture/Work Environment & Environmental Factors
C U L T U R Eand the work environment
E N V I R O N M E N T A L F A C T O R S
In the culture at Ambius, the following list is crucial for success:
integrity reliability responsiveness teamwork excellent service valued, lasting
relationships
Ambius is affected by a number of outside forces, including:
life cycle of plants soil conditions weather conditions customer damage
Leadership StyleIN REGARDS TO TIM JOLLY
Leadership Style Tim’s Three Styles
SKILLS APPROACH SITUATIONAL APPROACH
AUTHENTIC LEADER
Tim, who is currently in Middle Management, follows the “Skills Approach” correctly.
He is: Highly technical with
computers
Works well with people and establishing teams
Creates new, innovative concepts for beautiful and efficient displays
Tim also follows the “Situational Approach” model.
Tim currently utilizes the following principles from this model:
S2 (Coaching):for teams who are less knowledgeable in tasks
S3 (Supporting): for teams who are more knowledgeable in tasks
Tim is also a very authentic leader.
Tim has:
Established an “open door” policy
Established structure
Established motivation and objectives
Established trust
Lead with conviction, passion, and consistency
Leadership Impact on Organization
Tim’s Experiences at South Coast Plaza Example story showcasing Tim’s leadership in
action
Worker’s way versus Tim’s way
Conflict
Resolution
Evaluation & Recommendations
EvaluationAfter evaluating Tim’s responses, it appears that Tim is an overall great leader.The following characteristics of Tim really appealed to me:
Tim creates personal relationships with his employees
Tim is motivated by client happiness and enjoys his finalized products
Tim has established a “snowball” of accountability in his work ethics
For the most part, Tim has established mutual trust in his workplace
Tim is passionate, coolheaded, innovative, and creative towards his job
Tim is great at creating solutions at work
He follows the three mentioned models accordingly Skills Approach, Situational Approach, & Authentic Leader Model
Recommendations: Introduction
Although Tim displays great leadership approaches, I do have a few suggestions.
Tim mentioned in his interview responses that he wished his team members would become more “self-manageable” and not so dependent on him.
Recommendations: Tim’s Main Concern
What do you think you can improve upon as a leader?
“I think I can improve on forming the technicians to become more self-manageable. Unfortunately when you develop such open and trusting
relationships, the employee will come to you with anything. This is good, but it does mean that sometimes there are problems that do not need to be addressed by the manager because they could easily be solved by the technician and improve efficiency. I can do a better job in drawing out
this fine line and voicing what issues need to be run by a manager before a decision is made versus what issues that don’t.”
How to accomplish this?
How to accomplish this?
Utilize the Transformational Model.
Draw the “line” between friend and leader better; focus a little more attention on the “task” side. (It’s a double-edge sword!)
Establish the issues that need to be addressed by managers and which issues do not.
Develop creative ways to keep motivating the staff.
Situational Approach: switch from the S2 approach to a more frequent use of the S3 or possibly S4 (Delegating) approach in the future when employees feel more “transformed” and developed.
Recommendations
Keep on doing what you are doing right!
Keep developing your relationships with both your clients and employees (be mindful, though, of how you go about this!)
Keep being a motivating, trusting force within your team
Keep leading by example
Remain passionate and excited about what you do (If you aren’t excited, why should your employees be?)
My Final Recommendation
Remember the Harvard Article for Providing Great
Leadership:o Always keep your “fire” of desire strong. o Keep up with your “snowball” of accountability! o Break any “masks” that may form in the future!o Learn from yourself and others: “Movie” yourself.
Review and reflect yourself constantly! This goes for everyone!
Questions & Answers Segment
Thank You!
We hope you enjoyed our presentation!