The Coming Avalanche of Wearable Mobile Apps
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Transcript of The Coming Avalanche of Wearable Mobile Apps
W12 Session 4/15/2015 2:00 PM
"The Coming Avalanche of
Wearable Mobile Apps"
Presented by:
Philip Lew
XBOSoft
Brought to you by:
340 Corporate Way, Suite 300, Orange Park, FL 32073 888-‐268-‐8770 ·∙ 904-‐278-‐0524 ·∙ [email protected] ·∙ www.sqe.com
Philip Lew
XBOSoft After working in various management and technical positions in software development and product management, Philip Lew leads XBOSoft’s direction and strategy as CEO. A speaker at numerous trade and academic conferences, Phil has worked with hundreds of organizations to assess the quality of their software, examine software quality processes, and set forth measurement plans to improve software quality using systematic methods. His Ph.D. research in software quality and usability resulted in several IEEE and ACM journal publications and in various trade journals as well. Find out more about Philip at xbosoft.com.
The$Coming$Mobile$Wearable$World$$
How$will$it$affect$‘our’$world?$And$are$you$ready?$
Meet Your Instructor
• Phil Lew – Software developer – Software product manager, BI product – CEO, software qa services company
• Relevant specialties – Software quality in use / UX design and
evaluation – Mobile testing and UX enthusiast – Mobile wearable first adopter
2$©$2014$XBOSoF,$Inc.J$All$Rights$Reserved.$
Let’s$Meet$Each$Other$
• Name$• Your$Company/Role$• InteresTng$Tdbit$or$fact$• Why$you’re$here$
– Take$a$nap$– Your$boss$told$you$to$– Other…$!$
©$2014$XBOSoF,$Inc.J$All$Rights$Reserved.$ 3$
Session Spirit and Expectations • I can’t read… • Slides for you as a take-away (many) • Slightly different than your handouts
– Always thinking of new examples and ideas, you can write me and I’ll send these to you
• Interactive – Lots of exercises and chances to learn – Lots of material
4$©$2014$XBOSoF,$Inc.J$All$Rights$Reserved.$$
“SeZng$ExpectaTons”$• Used$Tme$efficiently$and$covered$the$material.$It$was$interacTve$too.$
• Presenter$was$comfortable$and$engaging.$Content$was$good.$
• Very$interacTve$and$demanding,$commands$great$aaenTon.$
• Best$content.$Provided$great$brainstorming$opportuniTes$and$gave$examples.$Great$presenter.$
©$2014$XBOSoF,$Inc.J$All$Rights$Reserved.$$ 5$
“SeZng$ExpectaTons”$• Slides$too$low$where$people’s$heads$are.$Can’t$see.$
• It$was$too$hard$to$hear$what$was$said.$• Instructor$only$focused$on$people$in$front$who’s$hands$were$up.$
• Too$large$a$group.$• Slides$were$different.$
©$2014$XBOSoF,$Inc.J$All$Rights$Reserved.$$ 6$
©$2014$XBOSoF,$Inc.J$All$Rights$Reserved.$$ 7$
HOW$MANY$OF$YOU$HAVE$A$MOBILE$WEARABLE$DEVICE?$
©$2014$XBOSoF,$Inc.J$All$Rights$Reserved.$ 8$
YES$3%$NO$97%$
WE$LIVE$INTO$OUR$EXPECTATIONS$
©$2014$XBOSoF,$Inc.J$All$Rights$Reserved.$ 9$
WE$THOUGHT$HE$WAS$WEIRD$©$2014$XBOSoF,$Inc.J$All$Rights$Reserved.$ 10$
The$Perfect$Storm$
©$2014$XBOSoF,$Inc.J$All$Rights$Reserved.$ 11$
Sensors$
Big$Data$
AI$
Networks$
Storage$
CompuTng$Power$
We$are$About$to$Enter$a$New$Age$• Mobile$wearable$devices$form$a$new$generaTon$of$technology$that$knows$us$beaer$than$our$friends.$$
• The$most$important$element$of$mobile$user$experience$and$customer$experience$is$fast$becoming$―context.$$
• Successful$applicaTons$will$incorporate$context$to$add$value$users$hadn’t$considered$while$being$sensiTve$to$their$privacy.$$
©$2014$XBOSoF,$Inc.J$All$Rights$Reserved.$ 12$
MobileApps$Are$and$Will$be$Dominant$Revenue$Source$
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Devices and Apps and
Data
HOW$MANY$OF$YOUR$FRIENDS$KNOW$HOW$FAR$YOU$WALKED$OR$WHAT$YOU$ATE$TODAY$OR$SOME$OTHER$TIDBIT$OF$INFO?$$
Poll$
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ObjecTves$for$Today$• Develop$an$understanding$of$context$to$sTr$thought$so$you$can$incorporate$into$your$design$and$development.$$
• Understand$the$contextual$elements$for$future$generaTon$products$that$will$provide$predicTve$and$anTcipatory$services.$– Understand$how$NFC$technology$will$be$driven$by$payments$
– Understand$the$potenTal$in$various$verTcals$for$mobile$wearables$
©$2014$XBOSoF,$Inc.J$All$Rights$Reserved.$ 15$
Workshop/Session$Spirit$
• InteracTve$• I$won’t$read$the$slides…$• Slides$for$you$as$a$takeJaway$(lots)$
– Maybe$they$won’t$be$the$same$as$in$handouts$depending$on$Tming$
– I’m$always$updaTng$with$the$latest$content$
• ParTcipate$and$Dive$In$– Ask$quesTons$or$I$will$
16$©$2014$XBOSoF,$Inc.J$All$Rights$Reserved.$
Today’s$Agenda$
• What$is$Mobile$UX$• Mobile$UX$and$Context$• Mobile$Smartphones$as$Hubs$and$Aggregators$with$peripheral$Mobile$Sensors$(wearables)$
• Mobile$and$Big$Data$• Apps,$Technology$and$Issues$
©$2014$XBOSoF,$Inc.J$All$Rights$Reserved.$ 17$
WHAT$IS$MOBILE$UX?$
©$2014$XBOSoF,$Inc.J$All$Rights$Reserved.$ 18$
“Mobile” User Expectations • Subscription Business
Model – Rent/share-don’t buy – Pay as you go
• Cloud and mobile convergence
• Behavior and expectations have changed
• The bar has risen – UX and satisfaction
intertwined ©$2014$XBOSoF,$Inc.J$All$Rights$Reserved.$ 19$
Mobile$and$Context$King$and$Queen$
• 91%$of$American$adults$own$a$mobile$phone.$$• Over$60%$of$mobile$phones$sold$are$smartphones.$
• Mobile$device$web$access$is$predicted$to$overtake$desktop$web$access$in$this$year.$$
• 48%$use$or$would$like$to$use$a$smartphone$to$shop$while$inJstore$or$on$the$go.$$
• 90%$of$people$start$a$task$on$one$device,$then$complete$it$on$another.$
©$2014$XBOSoF,$Inc.J$All$Rights$Reserved.$ 20$
Mobile$UX$–$Up$Up$and$Away$
• UX$is$relaTve$to$user$expectaTons$$– As$more$sites$deliver$beaer$mobile$UX$the$bar$is$higher.$
– Mobile$users$no$longer$expect$a$lesser$experience,$now$expect$an$equal$or$mobileJcentric$experience.$$$
– Mobile$UX$is$no$longer$nice$to$have,$but$a$criTcal$component$of$app$success.$
©$2014$XBOSoF,$Inc.J$All$Rights$Reserved.$ 21$
Mobile$now$means$more…$
• Not$just$smart$phones…$
• How$many$of$you$have$a$smart$watch?$$
©$2014$XBOSoF,$Inc.J$All$Rights$Reserved.$ 22$
Basic Usability-UX Concepts
User$Experience$
Usability$Effect$
Usability$Design$
23$©$2014$XBOSoF,$Inc.J$All$Rights$Reserved.$
Mobile Usability Challenges • Limited attention – people often multi-tasking • User needs triggered by context
– Application needs to provide what they want at the “right” time and in a form suitable for current context.
• Require access to personal data, obtained either through web-based services or other devices-tight integration
• Small and hungry for power • Require sensitivity to the task at hand
24$©$2014$XBOSoF,$Inc.J$All$Rights$Reserved.$
Usability - Design Perspective Beyond the Basics
• Understandability • Learn-ability • Operability • Attractiveness • Navigation • Responsiveness-performance
25$
What$else$can$you$think$of?$
©$2014$XBOSoF,$Inc.J$All$Rights$Reserved.$
If the user cannot figure it out in 30 seconds, they are gone.
Eco-Integration Social Connectedness
Source: ISO 25010�
Usability-Effect
26$
Degree to which specified users can achieve specified goals with effectiveness, efficiency and satisfaction in a specified context of use.
©$2014$XBOSoF,$Inc.J$All$Rights$Reserved.$
Usability-Effect �Context� and �Specified�
• User role • Objective • Task • Environment • Domain • …
27$
specified$users$
specified$goals$
specified$context$of$use$
What$else$can$you$think$of?$Who$are$your$users?$What$are$their$goals?$
©$2014$XBOSoF,$Inc.J$All$Rights$Reserved.$
Source: ISO 25010�
Usability-Effect User Experience
• Satisfaction: Degree to which users are satisfied in a specified context of use.
• Likability (cognitive satisfaction)
• Pleasure (emotional satisfaction)
• Comfort (physical satisfaction)
• Trust 28$
Including many other factors experienced over time via other integrated channels, platforms and devices
©$2014$XBOSoF,$Inc.J$All$Rights$Reserved.$
User Experience and Trust
29$©$2014$XBOSoF,$Inc.J$All$Rights$Reserved.$
User experience is not just about UI efficiency, it’s also about trust and relationship.
Trust is the currency of the new economy
Sharing$Economy$and$Trust$
• AirBnB$• TransportaTon$
– Sidecar$– LyF$– Uber$
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“I trust Uber more than I do a Taxi. I guess I’ve watched too many crime shows.”
UX$and$Trust$
• The$UX$must$reflect$how$people$relate$to$the$organizaTon.$$– Users$are$inclined$toward$an$company$they$can$trust.$
• Following$usability$best$pracTces$will$ensure$that$the$steps$are$intuiTve$and$opTmal$which$creates$what$feelings$in$end$users?$
• Do$your$customers/users$trust!you!and$your!company’s!app?!
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Apps$and$TrustJJUX$
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What other methods can create trust or distrust?
Create$Trust$–$Ask$Permission$
• Don’t$give$users$the$creeps$
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Create$Trust$–$Be$Understood$
• Using$short$language$they$can$understand$rather$than$lawyer$talk$
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LIST$OUT$CHARACTERISTICS$OF$TRUST$THAT$YOU$SHOULD$INCORPORATE$INTO$YOUR$PRODUCT$DESIGN$
Exercise$
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MOBILE$UX$AND$THE$IMPORTANCE$OF$CONTEXT$
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What Users Did With Their Mobile
37$
http://marketingland.com/smartphone-activities-study-email-web-facebook-37954
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Mobile Tasks
38$
Importance of User Context For Mobile Apps
From: A Diary Study of Mobile Information Needs, Sohn, Li, Griswold, Hollan
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Context of the User
39$
From: A Diary Study of Mobile Information Needs, Sohn, Li, Griswold, Hollan
©$2014$XBOSoF,$Inc.J$All$Rights$Reserved.$
Mobile$as$a$Context$Funnel$
• Importance$of$and$$Use$of$Context$is$Changing$
• Context$aggregator$– Social$media$– Data$– LocaTon$– Sensors$
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MOBILE$SMARTPHONES$AS$THE$AGGREGATOR$HUB$
©$2014$XBOSoF,$Inc.J$All$Rights$Reserved.$ 41$
Technologies/Apps$Converge$
What$other$sensors$can$you$
think$of?$
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LIST$OUT$SENSORS$IN$ONE$PART$OF$YOUR$LIFE$THAT$COULD$PROVIDE$CONTEXTUAL$DATA$(HOME,$CAR,$HEALTH,$CHILD,$ETC…)$
Exercise$
©$2014$XBOSoF,$Inc.J$All$Rights$Reserved.$ 43$
Source: ISO 25010�
Usability-Effect User Experience
• Satisfaction: Degree to which users are satisfied in a specified context of use.
• Likability (cognitive satisfaction)
• Pleasure (emotional satisfaction)
• Comfort (physical satisfaction)
• Trust
44$
Over time via integrated channels and platforms
©$2014$XBOSoF,$Inc.J$All$Rights$Reserved.$
Convenience Anticipation
Create$SaTsfacTon$Ask$and$Listen$
• Learn$about$your$users$
• Let$them$know$you$are$listening$
• And$what$you$want$to$know…$
©$2014$XBOSoF,$Inc.J$All$Rights$Reserved.$ 45$
IntegraTon$"Convenience$"Pleasure"SaTsfacTon$
FuncTonal$InformaTon$ECOSystem$HUB$network$
app1$
app2$app3$
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CreaTng$SaTsfacTon$
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All Dependent on Context
PredicTve$and$AnTcipatory$UX$
• UX$that$provides$the$funcTons$and$services$for$unexpressed$needs$and$wants$of$your$users$through$use$of$context$and$technology$$
• Depending$on$the$circumstances$and$that$customer’s$preferences,$use$their$desired$communicaTon$channels$
• Works$for$customers$who$want$this$communicaTon$and$depends$on$the$service/product$that$the$communicaTon$is$in$regards$to$JJ$Context$
©$2014$XBOSoF,$Inc.J$All$Rights$Reserved.$ 48$
AnTcipaTon$• With$context$you$can$anTcipate/predict$what$your$clients/customers$want.$– Google$Now:$suggesTons$that$appear,$creepily,$when$you$need$them.$
– Does$not$just$mean$selling$
©$2014$XBOSoF,$Inc.J$All$Rights$Reserved.$ 49$
UX in the future will be dependent on providing contextual anticipatory and predictive services without being creepy and without destroying trust.
MOBILE$AND$BIG$DATA$
©$2014$XBOSoF,$Inc.J$All$Rights$Reserved.$ 50$
What’s$the$Big$Deal$About$$Big$Data?$
• What$is$criTcal$about$all$this$data?$– Social$media$– LocaTon$
• Sensors$
©$2014$XBOSoF,$Inc.J$All$Rights$Reserved.$ 51$
• Timeliness$• Accuracy$• Reliability$• What$else?$
CONTEXT!
Where’s$the$Data$Coming$From$
What issues will be the biggest and hardest to solve? ©$2014$XBOSoF,$Inc.J$All$Rights$Reserved.$ 52$
Big$Data$Issues$
• Privacy,$security$and$ownership$are$the$hard$issues.$• Line$between$helpful$advice$and$creepy$intrusive$sales$techniques$
• Amazon$recently$obtained$a$patent$for$shipping$goods$to$customers$BEFORE$they$even$order$them$–$based$purely$on$predicTve$big$data$analyTcs$– AnTcipatory$Shopping$
• What$if$you$predict$incorrectly$– What$are$the$consequences?$
©$2014$XBOSoF,$Inc.J$All$Rights$Reserved.$ 53$
Big$Data$OpportuniTes$• ‘PredicTve’$means$not$just$revenues,$
but$can$have$giganTc$influence$in$customer$service$and$saTsfacTon$$– Deliver$a$personalized$experience$to$gain$new$customers$and$keep$exisTng.$
– PredicTve$analyTcs$for$“AnTcipatory”$services.”$
• ‘MarkeTng’$doesn’t$necessarily$mean$an$upsell$or$an$offer.$$$
• Knowing$enough$to$send$the$right$usage$alert$at$the$right$Tme$could$mean$the$difference$in$keeping$or$losing$a$customer.$$$ Are you as good as Sam was?
©$2014$XBOSoF,$Inc.J$All$Rights$Reserved.$ 54$
Context$Exercise$
• Let’s$model$Sam’s$context$• What$did$he$have$to$know,$or$what$helped$him$to$provide$excellent$customer$service?$
• How$could$he$get$that$context$today$and$from$where?$
©$2014$XBOSoF,$Inc.J$All$Rights$Reserved.$ 55$
Context$Modeling$Exercise$
©$2014$XBOSoF,$Inc.J$All$Rights$Reserved.$
56$
Person$
LocaTon$
Time$
APPS,$TECHNOLOGY$AND$ISSUES$$
©$2014$XBOSoF,$Inc.J$All$Rights$Reserved.$ 57$
AppleWatch$
• AWatch$will$feature$NFC,$allowing$your$wearable$to$act$like$your$wallet.$$
• The$Awatch—will$allow$users$to$uTlize$“tapJtoJpay”$funcTonality$in$stores.$$
• What$else?$
©$2014$XBOSoF,$Inc.J$All$Rights$Reserved.$ 58$
Google$Wear$• Extended$to$other$wearable$devices$
– Voice$command$funcTonality$– Health$and$fitness$monitoring$$
• Work$with$Android$handsets$and$tablets$–$IntegraTon$– Google$Android$Wear$API$$
• Providing$noTficaTons$or$frontJend$UIs$for$Android$deviceJbased$apps.$$
• Voice$command$funcTons$through$the$watch$to$trigger$acTons$on$the$other$devices$J$integraTon$
©$2014$XBOSoF,$Inc.J$All$Rights$Reserved.$ 59$
Wearables$Exercise$• Divide$into$4$groups$(minimum)$• Each$group$analyze$one$of$the$following:$
– Jawbone$UP$– Nike$fitness$band$– Misfit$Shine$– FitBit$
• Examine$for:$– Context$used$for$(think$of$what$context$categories)$– Personas$– Pluses$and$minuses$
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NFC$–$Near$Field$CommunicaTon$• Mobile$payments,$through$NFC$protocol$combined$with$Touch$ID$fingerprint$sensor$and$tokenizaTon$
• These$devices$will$also$serve$as$a$playorm$for$valueJadded$services$such$as$administraTng$loyalty$schemes,$giF$card$issuance,$and$many$others.$
http://bgr.com/2014/09/08/iphone-6-and-iwatch-nfc-payments-security/
Initial retail deployments will use NFC-ready point-of-sale terminals
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NFC$Tags$• NearJfield$communicaTon$(NFC)$tags$have$fieldJdetecTon$mode$that$switches$on$the$accessory$when$in$close$contact$with$an$NFC$phone$or$mobile$device.$$– “wakes$up”$the$accessory,$making$for$much$easier$and$intuiTve$pairing.$$
– Then$users$simply$tap$their$phones$to$the$accessory$and$pairing$is$complete$(a$“tap$to$pair”$connecTon).$$
• Tags$can$also$be$put$into$a$nonJresponsive$mode,$avoiding$a$bad$user$experience$when$the$baaery$is$running$low.$$
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Automobile$• Electric$cars$will$let$you$see$the$charge$level$in$your$car$via$mobile$app$$
• If$you$forgot$where$you$parked$it,$it$will$actually$show$you$a$map$of$where$you$leF$your$car$and$give$direcTons$to$find$it.$
• Turn$off$your$car$remotely$if$stolen$
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©$2014$XBOSoF,$Inc.J$All$Rights$Reserved.$ 64$
Exercise$J$Sensors$and$Context$Sensor$and$InformaKon$Provided$
Context$in$Use$ Benefit$or$Value$
Possible$ImplementaKon$Issues$
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Travel$
• Use$your$mobile$device$as$your$boarding$pass,$all$the$way$from$checkingJin$with$one$tap$on$your$watch$all$the$way$through$to$collecTng$your$bags.$
• Unlock$their$hotel$room$doors$– Apple$Watch$will$let$you$checkJin$to$the$hotel$$– Unlock$your$hotel$room$door$by$waving$your$watch$in$front$of$the$door$
• City$Mapper$enables$you$to$get$mass$transit$direcTons$and$it$will$also$remind$you$to$get$off$at$the$right$stop.$$
©$2014$XBOSoF,$Inc.J$All$Rights$Reserved.$ 66$
Fitness$• Fitness$apps$like$Nike$and$Strava,$you$run$on$the$same$course,$and$compare$Tmes$with$friends.$
• UltraJlightweight,$flexible$and$disposable$skin$patches,$combined$with$NFC$biosensors$for$fitness$monitoring$criTcal$to$evaluaTng,$and$improving,$athleTc$performance$– Heart$rate$– Temperature,$hydraTon,$sweat,$blood$sugar,$lacTc$acid,$electrolytes$and$other$biomarkers.$
– In$REAL$TIME$
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Health$
• Disposable$skin$patches,$like$ordinary$adhesive$bandages,$with$NFC$biosensors$will$simplify$diagnosTcs$(temperature,$blood$sugar$for$diabetes$monitoring,$and$drug$delivery).$$
• Obtaining$sensor$informaTon$is$as$easy$as$sTcking$on$a$smart$skin$patch,$then$reading/sending$it$with/to$your$NFC$device$or$smartphone.$
• Wearable$sensors$can$also$be$used$for$monitoring$environmental$condiTons$such$as$UV$exposure,$and$physiological$condiTons$such$as$sweat$and$skin$moisture$levels$which$can$send$informaTon$directly$to$your$smartphone.$
What other skin/body sensors are possible/useful?
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A$Day$in$the$Life$
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Understand$Progressive$UX$For$Design,$Develop$and$Test$
• Development$and$QA$$will$part$of$design$much$earlier$
• Mobile$devices$and$wearables$will$integrate$into$every$part$of$our$lives$(and$others)$unless$you$want$to$be$leF$behind.$
• These$devices$will$funnel$informaTon$through$our$mobile$phone$apps.$
©$2014$XBOSoF,$Inc.J$All$Rights$Reserved.$ 70$
Mobile$ Agile$
Our$Task$
• Mobile$ApplicaTons$must$be$#Contextually$Integrated$across$data,$social,$and$other$devices$
• Our$soFware$must$be$more$connected,$predicTve$and$anTcipatory$
• Not$only$#MobileResponsive,$but$#ContextAware$and$#ContextResponsive$
©$2014$XBOSoF,$Inc.J$All$Rights$Reserved.$ 71$
WHO$HERE$HAS$EVER$RUN$OUT$OF$GAS?$
Poll$
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Mobile$as$the$Contextual$Data$Hub$
What$other$sensors$can$you$
think$of?$
©$2014$XBOSoF,$Inc.J$All$Rights$Reserved.$ 73$
Coming$to$your$neighborhood$soon…$Mobile$3.0$
• Ginormous$Data$"$sensors$give$it$to$us$• Cloud$stores$it$for$us$• Mobile$gives$us$access$to$it$• SophisTcated$algorithms$to$process$and$extract$informaTon$and$knowledge$from$the$data$– 3rd$party$analysis$modules$in$the$cloud$
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What$will$be$criTcal$factors$of$$Mobile$UX$Wearable$success?$
SaTsfacTon$• ApplicaTon$and$EcoJintegraTon$• Social$connecTon$• AnTcipaTon$without$creepiness$
– Knowledge$from$data$– Data$integraTon$from$many$sources$
• Trust$and$security$– Sharing$– Ownership$– Permission$
©$2014$XBOSoF,$Inc.J$All$Rights$Reserved.$ 75$
What$ExpectaTons$Do$You$Have$That$Will$Create$the$Future?$
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Thanks$QuesTons$and$Answers Please fill out an evaluation form
and drop it in the collection basket located at the back of the room.
Philip Lew @philiplew [email protected]
Some resources: http://www.xbosoft.com/knowledge_center/
www.xbosoft.com