The CLEAN SWEEP November...
Transcript of The CLEAN SWEEP November...
“Our mission is to clean on purpose, with a purpose, for a purpose.”
Note from the Administrator
I can’t believe we are already in November and Thanksgiving is just around the corner. I am excited to tell you all about our very first Peer Peek that took place just a couple weeks ago. First of all I would like to thank all the housekeepers and supervisors who participated; it is your willingness to embark on new waters that will ultimately change the face of our department. The Peer Peek was something that you as housekeepers had asked for during our Strategic Planning. The goal of these trips is to visit another establishment and collect information to give us a benchmark of where we are in comparison. It was your suggestion that we visit other universities as well as completely different environments to give us a wide range of information. We were met by Howard Hutchinson, Environmental Service Director of Appalachian Regional Health Care Systems, on a tour of the Watauga Medical Center. The one thing that our entire group noticed right away was the professionalism as well as the willingness to accommodate us we were greeted with. The Peer Peek committee had formed an observation guide for us to follow as to help us obtain the optimal result of our visit. The main focus of our observations was communication, equipment, processes and safety/training and the summary of the results from the housekeepers are as follows:
Communication: We were most impressed with the general attitude found among the employees. They were all friendly, helpful and well informed. Their staff carries beepers as well as radios for the purpose of communication. There was a very peaceful feeling among the staff that we would like to see happen here.
Equipment: They are using the same mopping system that we are using. We did learn that they use their pads as a dust mop as well as a wet mop. Many in the group thought that was a great idea. They use Rider Scrubbers and the Chariot (rider vacuum); however, they can only be operated by fully trained staff members. They also had a small washing machine that was kept in their housekeeping closets. This piece of equipment is something we didn’t even know existed. It will hold about 20 mopping pads. This equipment allows their housekeepers to wash their own pads and towels at their individual stations. They are not only small in size, they are very light weight. The washing machine was the one thing everyone agreed would beneficial to have here at ASU.
Processes: They were not familiar with the clean-‐ops program at all. They spot clean their windows daily washing them once a month. The dust mop, mop and the rider scrubber are used on the floors daily. As far as floor maintenance, they do not use a stripper; they use the brown pad and water only. There was an emphasis on the fact that they use cold water for all of their cleaning as it is most effective for killing bacteria.
Safety/Training: They are supplied with gloves and glasses much like the ones that we use here. There is a very large emphasis on their training program. Their current structure has progressive training levels. As a new employee in their environment you begin Level 1 training and move up from there. Each level requires 80% accuracy upon testing at that level to move to the next level. If that score is not met, the employee must then complete 1 on 1 training with a supervisor until the score can be achieved.
Overall, the trip was a huge success. Each housekeeper that participated indicated they would like to take part in any future trips that are scheduled. They each felt that they obtained knowledge that helped them with their daily routines here at ASU. Also, they all said they were encouraged to see we are doing some of the same things. There were a few things they would like to see implemented into our culture such as the washing machine and most importantly the communication piece as it would be most beneficial for all housekeepers to be on the same page achieving the exact same standard.
Once again, thank you to those who participated. I find your input to be most valuable. I have obtained information about the washing machines and will have one to demo in just a couple of weeks. I have ordered the “Chariot” vacuum and it has already arrived. Hands on training for this new equipment will be scheduled soon. I enjoyed the trip myself; I found it to be informative and productive. I am encouraged by the enthusiasm shown by those who participated and I look forward to scheduling our next Peer Peek. If you did not go this time, please consider signing up for the next one. It is a wonderful opportunity to spend time with your coworkers in a different environment for the purpose of making ours the BEST it can be.
Lastly, I do want to remind everyone that during adverse weather staff must shovel the walkways of their assigned building. Supervisors are to focus on the buildings that are currently unoccupied by our services during the morning hours. Thank you in advance for your cooperation.
Debbie Carriere
Open Door Policy
Debbie, Grant, and Greg want all of you to know their door is always open for you. Please feel free to take any issue you have to them, it will be completely confidential. Also, the suggestion box in the communications room has a lock on it and only Debbie will have a key. The Web site, www.best.appstate.edu, is another way to contact Debbie. The Tab that says, “Contact” click on it and fill it out. It goes straight to Debbie.
Employee Spotlight: David Richardson
David has worked in Sanford Hall for the past 7 years and will be retiring March 1st of 2013. When I ask him what he would miss most, he had a list of things. “ I will really miss the guys I work with, the jokes, fun times and nicknames they gave me, such as Buffa and Buff Daddy” he said laughingly. “ We work so well together and make a great team. I’ll also miss JL’s wife’s good cooking.” He said with a smile. “I’ve enjoyed working here; the people in this building have always been good to me. I’m just retiring because I’m getting old and my wife has a lot of work for me at home, boy has she got plans!” he said laughing. We will miss what a happy person David is and how he is always making everyone laugh.
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Up Coming Events:
• The Give a Family a Coat champagne will be kicking off soon. Dates will be posted when received • Staff Appreciation Breakfast will be held November 19th starting at 7 am • Staff Appreciation Dinner 2nd shift will be held November 26th at 6:00pm at Central Dining Hall • Baptist Campus Ministry Thanksgiving dinner will be held November 19th at 6:00pm at the fellowship hall
(got to have the head count turned in to them by the 12th) • Town Hall meeting Wednesday, November 21st at 3:00pm at Raley Hall room 1012 • November 22nd and 23rd Holiday (Hope everyone has a wonderful Holiday)
Pictures of Redgie’s retirement party Physical Plant Holiday Dinner
The dinner will be held Friday, December 14th at Legend’s. Festivities will begin at 11:00 a.m. and dinner served at 12:00p.m. Hog Wild BBQ will be catering the meal and the cost is covered, because of this only Physical Plant employees are invited.
The menu will be: Pulled Pork and Chicken Beans Potato Salad Coleslaw Rolls Pickles Chips Sauces Tea/Drinks If you wish to attend your name must be on the attendance list. So let your Supervisor know by Tuesday, November 27th.
Activities this year include:
• Desert contest (if you would like to enter please bring a desert) • Money raffle • Other entertainment
Where the Mops are Located
The buildings that have been completed so far are down to one cheat mop (microfiber string mop). I want to make sure everyone knows where the mops are located in case of an emergency. Here is a list of buildings and the closet numbers.
Reminders
Don’t have to check your fire extinguishers for December they get new tags. Start checking them in January. Make sure the faucet is off in the housekeeping closet before you leave. Do not leave chemical hanging in the Dispenser. Always replace the cord properly on vacuum cleaners
Building Room Number Walker Hall 004 Storage closet in basement LLC 208 -‐ 2nd floor Raley Hall 1019 -‐ 1st floor Sanford Housekeeping closet on 1st floor JET Housekeeping closet on 2nd floor Duncan 128 – 1st floor Chapel Wilson 128 – 1st floor Founders 226 – 2nd floor CAP 403-‐4th floor Police Dept. Housekeeping closet on 2nd floor Parking/Traffic Housekeeping closet Old Lowes/Procurement Housekeeping closet I.G. Greer 1st floor large equipment room Smith Wright 228 – 2nd floor B.B. Dougherty 212 – 2nd floor McKinney Housekeeping closet Rankin South S 015 Equipment storage Rankin North N 101 Housekeeping closet Rankin West W 179 Housekeeping closet
There Have Been a lot of Questions About What is Recyclable, So Here it is:
Items Accepted for Recycling Academic and Administrative Buildings
Item Details/Examples How to Recycle Where
Mixed Paper
Office paper, all colors, glossy paper, magazines, newspaper, post-‐its, envelopes, phone books, paperback books, manila envelopes or folders, wrapping paper
Plastic windows in envelopes and staples do NOT have to be removed if inconvenient.
Mixed Paper bins are located throughout campus, town and county.
Bottles and Cans
#1-‐7 plastic. Opening should be smaller than bottle circumference.
Rinse and crush. Lids and labels do not need to be removed; no food residue. Tip: Crush and recap to keep the air out.
Bottles and Cans bins located throughout campus, town and county.
Glass
All colors (combined on campus, separated for town and county).
Rinse, no food residue. No mirrors, windows, baking dishes, etc. (They contain other materials that cannot be recycled with pure glass items.)
Glass bins are located throughout campus, town and county.
Cardboard
Cardboard boxes; no waxy cardboard; pizza boxes with NO food residue (including grease). (Cardboard has ridges.)
Break down boxes, no food residue, no grease.
Large receptacles with slots outside of buildings; small amounts; beside other recyclables bins in town and county.
Pasteboard
Cereal and many other food boxes, tissue and shoe boxes, toilet paper tubes, and more. No wax coating, such as milk/juice containers.
Breakdown; no food residue.
Mixed paper bins are located throughout campus, town and select county locations.
Kudos to Sytiva Perry & Lona Woodring
I went to an event at Turchin yesterday and the building was SPOTLESS! Hank Foreman was giving a tour to a group of potential donors and he referenced housekeepers and what a good job they do at Turchin at least 3x. Anyway…the place really looked nice. I never get to see it during the day and it was a pleasure. Michelle Novacek Special Projects, Physical Plant Appalachian State University
Kudos to Darrell Farrow
Debbie;
It was good meeting to you.
I am wishing to inform you of the exemplary performance of one of your staff. Darryl works in Edwin Duncan Hall. He always takes the time to make sure everything is above normal standards. He is also extremely polite; I work late and he takes the time to knock before entering to empty the trash and also makes the effort to say hello.
Please tell your staff to keep up the good work. I am grateful for all the great work building services does.
Cheers, Patrick Richardson Energy Analyst, BSEE, PEM, Level 1 BOC
Perfect Attendance for September: Microfiber Cleaning Cloths (Have not missed a single day) David Moretz Jack Parlier Yellow……..Bathrooms Kent Greer Carol Proffitt Blue….Glass, Water Fountain, Stainless Steal Wanda Main Carolene McGlamery Green…All other Surfaces Janet Miller Michael Stapleton Red…Toilets Gene Ray Wesley Lawrence Mary Moretz Richard Shook Jim Greenwell Debi Osborne Dinah Mitchell Linda Parlier Jimmy Ward Cody Rash Larry Main Pablo Pacheco “Leading the industry with excellence, ASU’s Environmental Services provides a clean, sanitary, and safe environment for students, faculty, staff and guest by using the most efficient, sustainable, and cost-‐effective equipment, training, and methods. We will strive to do our best
for the Appalachian State University family.”
Understanding the 5 Levels of Clean
5 Levels-‐-‐-‐Key Words
LEVEL 1: SPOTLESSNESS-‐ Only daily waste-‐ Nothing out of order
LEVEL 2: TIDINESS-‐ Minor items such as a little dirt-‐ No accumulation
LEVEL 3: INATTENTION-‐ Accumulation of dirt-‐ Old dirt
LEVEL 4: DINGINESS-‐ Conspicuous amounts of dirt & buildup on some surfaces
LEVEL 5: NEGLECT-‐ Major accumulation of dirt on every surface. Little cleaning
Safety Tip from Ronnie Riddle: THE COLD STRESS EQUATION
LOW TEMPERATURE + WIND SPEED + WETNESS = INJURIES & ILLNESS. OSHA calls this the “Cold Stress Equation” and it can lead to dehydration, numbness, shivering, frostbite, immersion foot (trench foot), hypothermia (loss of body heat), and death. The cold can also contribute to a decrease in manual dexterity, which could result in safety hazards.
The effects of cold stress may not be obvious to the victim. The symptoms of hypothermia include:
• Uncontrollable shivering and the sensation of coldness • Slower heartbeat and weak pulse • Severe shaking or rigid muscles may be evident • The victim may also have slurred speech, memory lapses, and may become sleepy • Cool skin, slow, irregular breathing, and exhaustion occur as the body temperature drops even lower.
These symptoms indicate a serious condition that requires immediate medical attention.
You can protect yourself against cold stress by doing the following:
• Instead of a couple of thick layers of clothing, wear several thin layers (Layering allows a person to add or remove layers to adjust for different insulation needs during the work period.)
• Wear a hat • Eat and drink hot foods and liquids • Avoid the consumption of alcohol while working or playing in the cold
For more information on cold stress injuries and illnesses and how to guard against them check, out OSHA’s Cold Stress QuickCard at this website: http://www.osha.gov/Publications/coldcard/coldcard.html.
While you’re at it, check out the other QuickCards OSHA has to offer at this website: http://www.osha.gov/pls/publications/publication.AthruZ?pType=Types&pID=6 or just Google “OSHA QuickCards”. You’ll find safety tips on a wide range of topics to help you get your job done… “SAFELY”.
Take Care! Ronnie