The Cisco Lifecycle Services€¦ · Customer Advocacy / Cisco Services [email protected]. ... and...
Transcript of The Cisco Lifecycle Services€¦ · Customer Advocacy / Cisco Services [email protected]. ... and...
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 1
The Cisco Lifecycle Services “Valorisez votre solution avec les Services Cisco”
Christine Ricateau
Customer Advocacy / Cisco Services
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 2
Agenda
From Connectivity to Intelligent Network
Lifecycle Services Approach
Benefits to Your Business
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 3
Evolving from Connectivity to Intelligent Systems
Network ofNetworks
Pervasive, Open Networks
Enable Client-Server
to ExtendBeyond
Corporate Boundaries
(TCP/IP)
Internet
Real-Time Infrastructure
Intelligent Information
Network
The Network and
ApplicationsWork Together
as an Integrated
System(Messages)
NewNetwork
Architecture
Client-Server
PacketNetworks
Demand for Networks TO
ConnectMultivendor
Devices(Packets)
Mainframe
We Are At An
InflectionPoint
Integrated System for Terminal to
Mainframe Connectivity
(VTAM)
ProprietaryNetwork
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More and more complex IT Infrastructure
Data Center
B2B Links
Branch Offices
Distribution
Extranet
Partners
Field Organizations
RemoteEnvironments
MessageBroker
LegacyApps
Security
B2B Gateway
BAM
Transformation
EDITelephony
BusinessIntelligence
BusinessRules
MobileServices
Event Capture
RFID
ComplianceLogging
DatabaseLookup
Load Balancing
Custom Protocol
EAI
Web Service
Adapters
SOA
Standards
Compression
ESB
J2EE
.Net
ASP
MQSeries
More Layers, Components
MoreApplications
More Expense
MoreInteraction
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Businesses Need Networks To:
Provide the Foundation for Transforming Business Processes
Evolve from Connectivity to Intelligent Systems
Participate Actively in Delivery of Applications and Network Services
The Network Touches Everything
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Continually Adapt to Changing Business Requirements
Progress Smoothly into OperationsPrepare and Plan Effectively to Set the Stage for Sound Design
Point Approaches to Service and Support in the Design, Implement, and Operate Phases Were Once Enough Today, a Coordinated Sequence of Activities Is Needed for Success In Deploying and Operating Technologies and Optimizing their Performance
Traditional Approaches to Service and Support—Basic and Limiting
Prepare Plan Implement OptimizeOperateDesign
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Intelligent Systems Require a Lifecycle Approach
Cisco Partner Customer
Plan
ImplementOptimize Operate
DesignPrepare
Lifecycle Services are the methodologies and practices that support the evolution of networks to business systems and ensure the most return from corporate IT investments
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Optimize
Operate
Implement
Design
Plan
The Cisco Lifecycle Approach to Supporting the Network in Its Evolving Role
Prepare
Defines the Minimum Set of Activities
Needed
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Assess readiness to support the proposed solution
Evaluate Preparedness
Create a detailed design to address business and technical requirements
Design the Solution
Implement the Solution Deploy the new technology without disrupting the ne twork
Maintain network health through day-to-day
operations
Maintain Network Health
Achieve operational excellence through
ongoing improvements
Operational Excellence
Develop a business case for a technology investment
Coordinated Planning and Strategy
The Cisco Lifecycle Approach to Support the Network in Its Evolving Role
Prepare
PlanOptimize
Implement
DesignOperate
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Lifecycle Services Enabling The Intelligent Information Network
Intelligent Information NetworkEnterprise
Service-Oriented Network Architecture
Lifecycle Services
Service ProviderIP Next Generation
Network (NGN)
CommercialSmart Business
Communications Architecture
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Services Mapping
Technology Architecture and Operations Services
Advisory Services
System Engineering
Technical Support
BusinessArchitecture
TechnologyArchitecture
Network Optimization Service
Network Optimization Service
AuditsAssessments Transactional AT PDI
OperateImplementDesign OptimizePlanPrepare
Architecture, Strategy and Roadmap
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Business Case Alignment
Technology Assessment
Operations Assessment
Security Assessment
System Monitoring
Incident Management
Problem Management
Change Management
Configuration Management
Supplier Management
Security Administration
Staging
Implementation
Operations Implementation
Migration
Systems Acceptance Testing
Business Readiness Testing
Staff Training
Applications Development
Detailed Design Development
Operations Design Development
Staging Plan Development
Implementation Plan Development
Operations Implementation Plan Development
Systems Acceptance Test Plan Development
Migration Plan Development
Business Readiness Test Plan Development
Staff Plan Development
Deployment Project Management
Systems Readiness Assessment
Site Readiness Assessment
Operations Assessment
Security Vulnerability Assessment
Business Requirements Development
Technology Strategy Development
Operations Technology Strategy Development
High Level Design Development
Business Case Development
Proof of Concept
The Minimum Set of Activities Needed
Prepare Plan Implement OptimizeOperateDesign
The Cisco® Lifecycle Services approach defines the requisite activities, by technology and by network complexity, to help you successfully deploy and operate Cisco technologies and optimize their performance throughout the network lifecycle
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� Cisco Lifecycle Services are built to standards-based frameworks, including:
The Information Technology Infrastructure Library (ITIL)
Enhanced Telecom Operations Map (eTOM)
Fault, configuration, accounting, performance, and security (FCAPS)
Creating Leading Practices Through Recognized Standards
� Standards support delivery of IT services at the required service levels and an acceptable cost
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Increasing Network Business Value and Return on Investment
Lower the Total Cost of Network Ownership�Reduce operating
expenses
� Improve network and staff efficiency
�Accelerate successful implementation
Increase Network Availability�Assess ability to
accommodate the proposed system
�Produce a sound design
�Stage and test; validate operation
�Proactively monitor and address availability, security
Improve Business Agility
�Establish business requirements and technology strategies
�Ready your sites to support the system
�Continually enhance performance
Speed Access to Applications
�Assess and improve operational preparedness
� Improve service-delivery efficiency and effectiveness
� Improve availability, reliability, and stability of the network and applications
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Collaborative Support, Compounded Value
� Deploy solutions on time, on budget
Proven, consistent service-delivery methodology emphasizes coordination of Cisco, partner, and customer capabilities
� Receive a consistent services approach and delivery across your entire network
Regardless of size or geography
� Receive strong systems integration and ongoing operational support
For both your Cisco technology and other components on the network
Cisco and Its Extensive Network of Global Partners Can Help You:
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© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 17
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 18
Cisco Partner Customer
Assess Readiness
Can Your Network Support the Proposed System?
The Solution: A Lifecycle Approach to Service and Support
Design the Solution
Products, Service, Support Aligned to Requirements
Implement the Solution
Integrate Without Disruption or Causing Vulnerability
Maintain Network Health
Manage, Resolve, Repair, Replace
Plan
Implement
Operational Excellence
Adapt to Changing Business Requirements
Optimize Operate
Design
Coordinated Planning and Strategy
Make Sound Financial Decisions
Prepare