The Chat & Text Solution Chosen by More Dealers...Engage consumers on the device that goes...
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More Opportunities Better Experience Less Hassle The Chat & Text Solution Chosen by More Dealers Want to connect with more buyers—those not calling or filling out lead forms? It’s simple with LivePerson Automotive (formerly Contact At Once!) messaging added to your FCA Digital sites! Engage consumers on the device that goes everywhere they go...and track everything: BOOST INTERACTIONS, FROM SALES TO SERVICE - Chat & text make it easy to ask questions, set appointments & get answers anywhere. IMPROVE FOLLOW-UP - 93% say text is a more effective follow-up tool vs. phone or email. 1 INCREASE CONVERSIONS - 42% of dealer respondents sold 10+ cars/month to shoppers who chat or text. 1 Be there with real-time, on-screen help whenever consumers need it: MEET SHOPPERS ON THEIR TERMS - When talking to a business, 76% of car buyers prefer mobile messaging to the phone; 77% prefer it to email. 2 INFLUENCE EACH MOMENT - Immediately provide the answers consumers need to make decisions. KEEP IN TOUCH WITH SERVICE CUSTOMERS - 77% of car shoppers are likely to use messaging to communicate with the business that services their car. 2 Whether your team or ours manages those chat and text conversations, we make it easy: DON’T MISS AN OPPORTUNITY - Answer when you can. We’ll manage the conversations when you can’t, up to 24/7. QUALIFY THOSE OPPORTUNITIES - Let our team funnel the most serious buyers directly to your team for immediate action. STREAMLINE MANAGEMENT - 1 platform to manage chats/texts from your sites, Google My Business Facebook Messenger, ads & 3rd-party car search/shopping sites. Increase the efficiency, revenue and CSI scores for your service team, too! Add our two-way interactive texting solution built specifically to improve the service drive experience. View your options in the Fixed Ops section. 1. 2016 Dealer Survey, Contact At Once! 2. 2016 Consumer Survey, Contact At Once! livepersonautomotive.com
Transcript of The Chat & Text Solution Chosen by More Dealers...Engage consumers on the device that goes...
More Opportunities Better Experience Less Hassle
The Chat & Text Solution Chosen by More DealersWant to connect with more buyers—those not calling or filling out lead forms?
It’s simple with LivePerson Automotive (formerly Contact At Once!) messaging added to your FCA Digital sites!
Engage consumers on the device that goes everywhere they go...and track everything:
BOOST INTERACTIONS, FROM SALES TO SERVICE - Chat & text make it easy to ask questions, set appointments & get answers anywhere.
IMPROVE FOLLOW-UP - 93% say text is a more effective follow-up tool vs. phone or email.1
INCREASE CONVERSIONS - 42% of dealer respondents sold 10+ cars/month to shoppers who chat or text.1
Be there with real-time, on-screen help whenever consumers need it:
MEET SHOPPERS ON THEIR TERMS - When talking to a business, 76% of car buyers prefer mobile messaging to the phone; 77% prefer it to email.2
INFLUENCE EACH MOMENT - Immediately provide the answers consumers need to make decisions.
KEEP IN TOUCH WITH SERVICE CUSTOMERS - 77% of car shoppers are likely to use messaging to communicate with the business that services their car.2
Whether your team or ours manages those chat and text conversations, we make it easy:
DON’T MISS AN OPPORTUNITY - Answer when you can. We’ll manage the conversations when you can’t, up to 24/7.
QUALIFY THOSE OPPORTUNITIES - Let our team funnel the most serious buyers directly to your team for immediate action.
STREAMLINE MANAGEMENT - 1 platform to manage chats/texts from your sites, Google My Business Facebook Messenger, ads & 3rd-party car search/shopping sites.
Increase the efficiency, revenue and CSI scores for your service team, too!Add our two-way interactive texting solution built specifically to improve the service drive experience.
View your options in the Fixed Ops section.
1. 2016 Dealer Survey, Contact At Once! 2. 2016 Consumer Survey, Contact At Once!
livepersonautomotive.com
CHAT• Chat on main FCA Digital website (for multiple departments if you wish)• Same-account access to 3rd-party chat/text
conversations (Autotrader, Cars, etc.)• Mobile app, CRM integration, in-depth reporting, drag-and-drop
tech, conversation forwarding & presence-aware tech.• Easy integration with partners (Facebook, Google My Business, Apple
Business Chat, CarFax, KBB valuation tools, etc.)
TEXT• Tap-to-text button on main FCA Digital website
(for multiple departments if you wish).• 5 textable numbers to place on sites, ads (including
Google AdWords), signage, etc.• Initiate follow-up texts to increase response rate.• Send videos via text to enhance the buying experience.• Mobile app, CRM integration & built-in permission requests,
opt-outs & more to help with compliance management.
PROFESSIONAL MESSAGING EXPERTS• Our team of trained professionals manage the chat/text
conversations you might otherwise miss, up to 24/7.• Hot Opportunity Transfer: Messaging experts immediately forward
the most serious buyers to your sales team for live conversations.• Up to 75 managed conversations/month, with additional coverage available.
PRO 75: CO-MANAGED CHAT + TEXT
Includes everything in the Pro 75 package, but with less help for your team after-hours or during busy times. Up to 25 chat/text conversations will be managed on your behalf.
PRO 25
Want your team to focus only on the most serious buyers? Let our experts handle every messaging conversation and send those who are ready to buy directly to your best closers.
*Includes everything in the Pro 75 package plus extra coverage.
PRO UNLIMITED
Get Started Today!AWARD-WINNING CHAT + THE CONVENIENCE OF TEXT + EXPERT MESSAGING MANAGEMENT
Get it all with LivePerson Automotive (formerly known as Contact At Once!) through your FCA Digital program!
livepersonautomotive.com
