11

The changing face of E9-1-1 The changing face of E9-1-1 and it’s impact on the HECand it’s impact on the HEC

Chris PeabodyChris PeabodyNet@EDU ICS MeetingNet@EDU ICS Meeting

February 2005February 2005chrispeabody@lrkimball.comchrispeabody@lrkimball.com

22

L ROBERT KIMBALL BACKGROUNDL ROBERT KIMBALL BACKGROUND

13 Office Locations in Eastern US13 Office Locations in Eastern US– http://www.lrkimball.com/http://www.lrkimball.com/

Approximately 500 full time employeesApproximately 500 full time employees– Consultants, Engineers and Architects at the core of the Consultants, Engineers and Architects at the core of the

companycompany– Recently celebrated 50Recently celebrated 50thth year in business year in business

Telecommunications & Technology DivisionTelecommunications & Technology Division– Teams located throughout the countryTeams located throughout the country– Approximately 50 full time employeesApproximately 50 full time employees– Specialization in Public Safety - E911 / PSAP technology Specialization in Public Safety - E911 / PSAP technology – Rapidly growing Enterprise Network technology teamRapidly growing Enterprise Network technology team

33

AGENDAAGENDATerms / Observations and MessagesTerms / Observations and Messages

Why it’s not working todayWhy it’s not working today

Regulatory issues that will impact the HECRegulatory issues that will impact the HEC

Technology issuesTechnology issues

Questions – Roundtable Questions – Roundtable

44

9-1-1 COMMON TERMS9-1-1 COMMON TERMSALIALI Automatic Location IdentificationAutomatic Location IdentificationANIANI Automatic Number identificationAutomatic Number identificationCAMA TrunkCAMA Trunk Analog point-point circuit Analog point-point circuit (original PSAP network circuit)(original PSAP network circuit)CBNCBN Call Back Number (a dialable NANP number)Call Back Number (a dialable NANP number)CGL CGL Calling Geodetic Location (lat/long) Calling Geodetic Location (lat/long) ELINELIN Emergency Location Identification Number: Emergency Location Identification Number: A dialable NANP A dialable NANP number used to identify an number used to identify an Emergency Response Location on on aEmergency Response Location on on a customer’s premisescustomer’s premisesERLERL Emergency Response Location: Emergency Response Location: A specific geographic area on a A specific geographic area on a customer’s premises with acustomer’s premises with a unique association to a PSAP ESN. unique association to a PSAP ESN.GISGIS Geographic Information System DatabaseGeographic Information System DatabaseMSAGMSAG Master Street Address GuideMaster Street Address GuideP-ALIP-ALI Location database of a Location database of a wirelesswireless cell / sector, cell / sector, PSAPPSAP Public safety answering pointPublic safety answering pointSS7SS7 Signaling protocol used by telephony carriersSignaling protocol used by telephony carriersSelective RouterSelective Router Electronics that route callers to appropriate PSAPElectronics that route callers to appropriate PSAP$$$$$$$$$$$$ Or Lack of! ---Or Lack of! ---smilesmile

55

General ObservationsGeneral ObservationsThis is “motherhood and apple pie” to many groups! This is “motherhood and apple pie” to many groups! Real passion exists in the PSAP community right now Real passion exists in the PSAP community right now about VoIP – and it’s not LOVE!about VoIP – and it’s not LOVE!

The PSAP’s networks and call handling capabilities The PSAP’s networks and call handling capabilities are “all over the map”.are “all over the map”.

Much of the VoIP industry is “all over the map” on Much of the VoIP industry is “all over the map” on how they’re handling 9-1-1 call routing to the PSAP’show they’re handling 9-1-1 call routing to the PSAP’s

Enterprise 9-1-1 call routing issues are “all over the Enterprise 9-1-1 call routing issues are “all over the map” but this is not new. Enterprise 9-1-1 call map” but this is not new. Enterprise 9-1-1 call handing is getting a very serious review by the FCC. handing is getting a very serious review by the FCC.

The HEC is, and must continue to follow this one closely.The HEC is, and must continue to follow this one closely.

66

HEC MESSAGES FOR TODAYHEC MESSAGES FOR TODAY

9-1-1 is changing and evolving very rapidly9-1-1 is changing and evolving very rapidly! The Higher Ed ! The Higher Ed Community (HEC) needs to understand the drivers of this Community (HEC) needs to understand the drivers of this change, and what thee new rules mean when they’re created.change, and what thee new rules mean when they’re created.

9-1-1 is important for Higher Ed9-1-1 is important for Higher Ed! Is your campus just doing the ! Is your campus just doing the minimum? Is that good enough? Take stock of what you’re minimum? Is that good enough? Take stock of what you’re doing right now. doing right now.

A successful 9-1-1 program involves multiple entities!A successful 9-1-1 program involves multiple entities! Enterprise businesses like higher ed are going to be much Enterprise businesses like higher ed are going to be much more involved in this business in the future. One of the goals more involved in this business in the future. One of the goals today is to share more about the PSAP side of this program.today is to share more about the PSAP side of this program.

Higher Ed needs to start preparing for the futureHigher Ed needs to start preparing for the future! Cellular ! Cellular phones and VoIP are two technology drivers that have made phones and VoIP are two technology drivers that have made 9-1-1 more “visible” these days. But many other technology 9-1-1 more “visible” these days. But many other technology and legislative drivers are evolving RIGHT NOW that will have a and legislative drivers are evolving RIGHT NOW that will have a great impact on how campus’s will deal with 9-1-1 call routing great impact on how campus’s will deal with 9-1-1 call routing in the future. Planning is essential.in the future. Planning is essential.

77

Why it’s not working today….. #1Why it’s not working today….. #1

OrOr

Why is the PSAP community up in arms and the FCC is listening!Why is the PSAP community up in arms and the FCC is listening!

88

THIS IS FROM A MAJOR VoIP CARRIERTHIS IS FROM A MAJOR VoIP CARRIER2.1 Non-Availability of Traditional 911 or E911 Dialing Service2.1 Non-Availability of Traditional 911 or E911 Dialing Service

You agree to inform any household residents, You agree to inform any household residents, guests and other third persons who may be guests and other third persons who may be present at the physical location where you present at the physical location where you utilize the Service of the non-availability of utilize the Service of the non-availability of traditional 911 or E911 dialing from your XXX traditional 911 or E911 dialing from your XXX Service and Device(s).Service and Device(s). If you activate XXX 911-If you activate XXX 911-type dialing service, you agree to inform any type dialing service, you agree to inform any household residents, guests and other third household residents, guests and other third persons who may be present at the physical persons who may be present at the physical location where you utilize the Service as to the location where you utilize the Service as to the important differencesimportant differences and limitations of XXX and limitations of XXX 911 dialing service as compared with traditional 911 dialing service as compared with traditional 911 or E911 dialing that are set forth in this 911 or E911 dialing that are set forth in this Agreement.Agreement.

99

Thanks for coming to my party. Before you have a beer, I must tell you Thanks for coming to my party. Before you have a beer, I must tell you that I have VoIP service. I’ve signed an agreement that says I’ll tell you that I have VoIP service. I’ve signed an agreement that says I’ll tell you

about my VoIP service and that 9-1-1 dialing may not work………about my VoIP service and that 9-1-1 dialing may not work………

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Why it’s not working today…..#2Why it’s not working today…..#2

(from one of NENA’s Listserve’s this past Friday 2/4/05)(from one of NENA’s Listserve’s this past Friday 2/4/05)

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Technology trips over 911 call 08:12 AM CST on Friday, February 4, 2005 Technology trips over 911 call 08:12 AM CST on Friday, February 4, 2005 By Vicente Arenas / KHOU 11 News, Houston (www.khou.com)By Vicente Arenas / KHOU 11 News, Houston (www.khou.com)

A young girl found out the hard way Thursday that not all phone companies provide a A young girl found out the hard way Thursday that not all phone companies provide a connection to emergency services. As her mother and father were being shot connection to emergency services. As her mother and father were being shot during a home invasion, she tried to call 911, but couldn't get through. during a home invasion, she tried to call 911, but couldn't get through. <<http://www.consultant-registry.com/delivery/houstonphoto.jpghttp://www.consultant-registry.com/delivery/houstonphoto.jpg> Joyce John tried > Joyce John tried to call 911, but the Internet phone service her family uses didn't offer that to call 911, but the Internet phone service her family uses didn't offer that capability. This problem could affect thousands of people who use the Internet for capability. This problem could affect thousands of people who use the Internet for their phone service. Peter John describes how bullets flew through his home as their phone service. Peter John describes how bullets flew through his home as he and his wife tried to fight off two would-be robbers. "And he point the gun he and his wife tried to fight off two would-be robbers. "And he point the gun toward me like this. The guy put the gun to my chest. I told him that my daughter's toward me like this. The guy put the gun to my chest. I told him that my daughter's upstairs," said John. "Next thing I know, I hear shots in two or three seconds. She upstairs," said John. "Next thing I know, I hear shots in two or three seconds. She was screaming Joyce, Joyce call the police call 911," said his daughter, Joyce. was screaming Joyce, Joyce call the police call 911," said his daughter, Joyce. She dialed 911, and got this message, "Stop you must dial 911 from another She dialed 911, and got this message, "Stop you must dial 911 from another telephone. 911 is not available from this telephone line. No emergency personnel telephone. 911 is not available from this telephone line. No emergency personnel will be dispatched." Her father was already down, shot in the leg and her mother will be dispatched." Her father was already down, shot in the leg and her mother had also been hit. Both were in pools of blood. had also been hit. Both were in pools of blood.

"I picked up another phone cause I thought it was the phone's problem. But I picked "I picked up another phone cause I thought it was the phone's problem. But I picked up another phone and it still didn't work," said Joyce. The robbers ran, and so did up another phone and it still didn't work," said Joyce. The robbers ran, and so did Joyce, to call 911 from a neighbor's house. The 911 Emergency Network says the Joyce, to call 911 from a neighbor's house. The 911 Emergency Network says the Peters subscribe to what is known as a voice over Internet provider, or an Internet Peters subscribe to what is known as a voice over Internet provider, or an Internet phone company. The emergency network recommends that people find out if their phone company. The emergency network recommends that people find out if their providers offer the service. Many Internet phone companies claim to offer huge providers offer the service. Many Internet phone companies claim to offer huge savings. And it's estimated that as many as 100,000 people in the Harris County savings. And it's estimated that as many as 100,000 people in the Harris County area have signed up in the last two months. That's why Harris County's 911 area have signed up in the last two months. That's why Harris County's 911 network is starting a campaign asking people to check their Internet phones for network is starting a campaign asking people to check their Internet phones for 911 service -- before they need it. The Peters wish the warning had come a little 911 service -- before they need it. The Peters wish the warning had come a little sooner. sooner.

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Why it’s not working today….. #3Why it’s not working today….. #3

OrOr

Why is the PSAP community up in arms and the FCC is listening!Why is the PSAP community up in arms and the FCC is listening!

1313

Two major Two major technologytechnology issues issues (Peabody Perspective – lots of smaller issues)(Peabody Perspective – lots of smaller issues)

Proper PSAP selection and routingProper PSAP selection and routing– Geography means nothing any longer Geography means nothing any longer

All the old boundaries mean nothingAll the old boundaries mean nothing– States, regions, LATA’s etc….States, regions, LATA’s etc….– Cell phones discovered this first, but resolved!Cell phones discovered this first, but resolved!– VoIP is easily portable and mobileVoIP is easily portable and mobile

Location determination will be difficult and require Location determination will be difficult and require coordination and investment at the customer endcoordination and investment at the customer end– Especially for enterprise business callsEspecially for enterprise business calls

Multiple databases must be “meshed” in an enterprise Multiple databases must be “meshed” in an enterprise business environment to determine where you are calling business environment to determine where you are calling from on the networkfrom on the networkIt’s all technically “doable”, but getting the program together It’s all technically “doable”, but getting the program together in the enterprise business is going to be a large task.in the enterprise business is going to be a large task.But 95% of MLTS provide limited ANI and no ALI today.But 95% of MLTS provide limited ANI and no ALI today.

1414

Regulatory Issues That Will Impact The Regulatory Issues That Will Impact The HEC E9-1-1 ProgramsHEC E9-1-1 Programs

1515

FCC Is In Charge!FCC Is In Charge!The FCC ruled in November 2004 that they The FCC ruled in November 2004 that they

will be the regulatory agency for VoIP will be the regulatory agency for VoIP services.services.

Major re-write of the 1996 Telecom act is Major re-write of the 1996 Telecom act is expected. expected. – Will involve CongressWill involve Congress– Chairman Powell has departed.Chairman Powell has departed.

Unsure of the impactUnsure of the impactRe-write of 1996 Act may take yearsRe-write of 1996 Act may take years

1616

More FCC More FCC Held numerous open meetings on VoIPHeld numerous open meetings on VoIP– Seem active and interestedSeem active and interested– Constant theme is that they are aware of the PSAP Constant theme is that they are aware of the PSAP

issuesissuesAware of the interest for them to rule – since IP Aware of the interest for them to rule – since IP service has no boundariesservice has no boundaries– States and carriers are anxious for the FCC to make States and carriers are anxious for the FCC to make

rulings as wellrulings as wellChaos if each state makes their own rulesChaos if each state makes their own rules

Notice for proposed rule making (NFPRM) is Notice for proposed rule making (NFPRM) is underway to write “the rules” for VoIP and MLTS underway to write “the rules” for VoIP and MLTS (multi-line telephone systems)(multi-line telephone systems)

Bottom Line: The FCC is listening closely to Bottom Line: The FCC is listening closely to Public Safety and technology communityPublic Safety and technology community

1717

FCC Is Engaged - 2FCC Is Engaged - 2FCC has indicated “light touch” for regulating FCC has indicated “light touch” for regulating VoIP VoIP TECHNOLOGYTECHNOLOGY– Want the technology to flourishWant the technology to flourish– Want new competition and models to developWant new competition and models to developHowever: FCC has been very clear that they will However: FCC has been very clear that they will regulate the following issuesregulate the following issues– E911E911– Wiretap/Justice Dept issues (CALEA)Wiretap/Justice Dept issues (CALEA)– Universal Service Fees:Universal Service Fees:

Schools and Library fundingSchools and Library fundingSubscriber Line Charges (supports affordable phones in rural Subscriber Line Charges (supports affordable phones in rural areasareas

– Disability rightsDisability rights– Possibly intercarrier compensation Possibly intercarrier compensation

(rural carriers rely on this revenue)(rural carriers rely on this revenue)

1818

FCC Is Engaged - 3FCC Is Engaged - 3The PSAP community is monitoring this very closely, The PSAP community is monitoring this very closely, especially the impact of VoIP on E911 funding. especially the impact of VoIP on E911 funding. – If regulated like cell phones – funding could increaseIf regulated like cell phones – funding could increase

Every phone pays a feeEvery phone pays a fee– If regulated differently funding may decreaseIf regulated differently funding may decrease

Multi line businesses pay a “ratio” that varies by state. IP models Multi line businesses pay a “ratio” that varies by state. IP models may change the ratiosmay change the ratios

– Residential users are taxed individuallyResidential users are taxed individuallyToday, VoIP services are not considered phone services, they’re Today, VoIP services are not considered phone services, they’re considered information services. Information services have different considered information services. Information services have different regulations/taxes.regulations/taxes.

– One major issue being discussed is who controls the 9-1-1 fee, One major issue being discussed is who controls the 9-1-1 fee, the FCC or the States.the FCC or the States.

412-362-xxxx may work in California now (TODAY!). Who should 412-362-xxxx may work in California now (TODAY!). Who should get the 9-1-1 fee?get the 9-1-1 fee?Cell phone 9-1-1 fee in DC goes to billing address. Is that an issue Cell phone 9-1-1 fee in DC goes to billing address. Is that an issue in VoiP?in VoiP?

THE HEC NEEDS TO STAY INVOLVED IN THIS. THERE THE HEC NEEDS TO STAY INVOLVED IN THIS. THERE MAY NOT BE “PBX/CENTREX EQUIVALENCIES”MAY NOT BE “PBX/CENTREX EQUIVALENCIES”

1919

PSC vs FCCPSC vs FCCLegacy phones services are mostly ruled by the PSCC. VoIP will be Legacy phones services are mostly ruled by the PSCC. VoIP will be

federally ruled. However, there are no current federally ruled. However, there are no current federalfederal rules for E911 rules for E911 ANI/ALI information. It’s always been state controlledANI/ALI information. It’s always been state controlled

– Approximately six states mandate station idApproximately six states mandate station idThis does not address location in enterprise businesses in the This does not address location in enterprise businesses in the traditional phone networkstraditional phone networksVery few businesses even send station IDVery few businesses even send station ID

– Again – station ID is not location IDAgain – station ID is not location ID– GU had phones all over the Washmet area. All routed with 37GU had phones all over the Washmet area. All routed with 37thth @ Ost NW @ Ost NW

as the ALI addressas the ALI address– VoIP will add great complexity to this.VoIP will add great complexity to this.

– Federal rules may be needed for E911 routingFederal rules may be needed for E911 routingAttempted in the mid 1990’s – failed Attempted in the mid 1990’s – failed Most businesses will have some VoIP phones in place, so most will be Most businesses will have some VoIP phones in place, so most will be impactedimpacted

NENA AND APCO ARE LOBBYING VERY HARD ON THIS! NENA AND APCO ARE LOBBYING VERY HARD ON THIS! IT WILL IMPACT THE HEC BUDGETS AND PROGRAMSIT WILL IMPACT THE HEC BUDGETS AND PROGRAMS

2020

CHANGING TECHNOLOGYCHANGING TECHNOLOGY

CHANGING SOLUTIONSCHANGING SOLUTIONS

2121

NENA PHASES FOR IP IMPLEMENTATONNENA PHASES FOR IP IMPLEMENTATON

NENA has 3 IP connectivity solutions NENA has 3 IP connectivity solutions being phased in for support of VoIPbeing phased in for support of VoIP

““I-1” – In force todayI-1” – In force today– Dedicated line to PSAP (preferred) Dedicated line to PSAP (preferred) – Routing to PSAP 10 digit Administrative LineRouting to PSAP 10 digit Administrative Line

Enormous problems with the 10 digit solutionEnormous problems with the 10 digit solution

“ “I-2” In transitionI-2” In transition– All calls routed on existing 9-1-1 systemAll calls routed on existing 9-1-1 system

Includes ANI/ALIIncludes ANI/ALI

I-3” – “Final Solution” I-3” – “Final Solution” – PSAP’s are IP enabled for IP connectivityPSAP’s are IP enabled for IP connectivity– - - E9-1-1 for VoIP mobility cases with E9-1-1 for VoIP mobility cases with ANI, ALIANI, ALI– No proven / tested solution in place yetNo proven / tested solution in place yet

2222

HEC – PSAP ConnectivityHEC – PSAP ConnectivityDirect connectivity may be an option in the Direct connectivity may be an option in the future, rather than routing through a carrier future, rather than routing through a carrier to a 911 tandem ( NENA phase III)to a 911 tandem ( NENA phase III)– Authenticated IP access to IP Enabled PSAPsAuthenticated IP access to IP Enabled PSAPs– Ultimately may “force” the HEC’s to build Ultimately may “force” the HEC’s to build

programs that improve enterprise ALIprograms that improve enterprise ALISome States already have requirements, but calls Some States already have requirements, but calls are routed to 9-1-1 tandem/carriers firstare routed to 9-1-1 tandem/carriers firstWould dramatically improve campus location info Would dramatically improve campus location info to PSAP’sto PSAP’sACUTA’s survey indicates that few are actively ACUTA’s survey indicates that few are actively managing PSALImanaging PSALI

2323

A prototype i3 VoIP PSAP A prototype i3 VoIP PSAP implementationimplementation

Henning Schulzrinne, Anshuman Rawat, Matthew Henning Schulzrinne, Anshuman Rawat, Matthew Mintz-Habib, Xiaotao Wu and Ron ShachamMintz-Habib, Xiaotao Wu and Ron Shacham

Dept. of Computer ScienceDept. of Computer ScienceColumbia UniversityColumbia University

Walt Magnussen, Willis Marti, Patti UrbinaWalt Magnussen, Willis Marti, Patti UrbinaChris Norton, Clark Yang, Karthik KannanChris Norton, Clark Yang, Karthik KannanInternet2 Technology Evaluation CenterInternet2 Technology Evaluation Center

Texas A&M UniversityTexas A&M University

2424

OverviewOverview

A quick review of I3 assumptionsA quick review of I3 assumptionsGoals of projectGoals of projectPrototype architecture and experiencesPrototype architecture and experiencesScaling and robustnessScaling and robustnessNext stepsNext steps

2525

Our I3 assumptionsOur I3 assumptions

VoIP (SIP) capable end systemsVoIP (SIP) capable end systemsSIP-capable PSAPSIP-capable PSAPLocation inserted by originLocation inserted by origin– outbound proxyoutbound proxy– originating device (e.g., via DHCP)originating device (e.g., via DHCP)– either geospatial or civic locationeither geospatial or civic location

2626

Goals of prototypeGoals of prototypeProvide a platform for quick experimentationProvide a platform for quick experimentationDetermine easy vs. hard parts of problemDetermine easy vs. hard parts of problemExperiment with redundancy and robustnessExperiment with redundancy and robustnessUse off-the-shelf components where possibleUse off-the-shelf components where possibleModesModes– Phase II wireless (based on ALI lookup)Phase II wireless (based on ALI lookup)– I3 VoIP end-to-end, with in-band location informationI3 VoIP end-to-end, with in-band location information

2727

ComponentsComponentssipd sipd SIP proxy serverSIP proxy server

database-backed DNS serverdatabase-backed DNS server

SIP phoneSIP phone

web serverweb server

SQL database for call routingSQL database for call routing

sipcsipc SIP user agentSIP user agent

geo-coding, PSAP boundariesgeo-coding, PSAP boundaries

GIS software for call location plottingGIS software for call location plottingNo endorsement implied – other components likely will work as well

2828* gray features in progress.

PrototypePrototype

911112

sip:sos@domainw/location or w/out location

geo location

POTS/Wireless Network

IP Network

911

IP Gateway

sip:sos@domainwithout location

Envinsa Server

sip:psap@domainwith location

location

GeoLynx Display

ALI ServerDHCP Server

DNS Server**DHCP InformMAC Address

Location Info

TCP Socket Telephone Number

PSAP Info

HTTP SOAPLatitude/Longitude

Location Info

VerifiedLocation Info

civil location**

2929

Ft. Wayne, IN: August 17, 2004

Demo prototypeDemo prototype

911112

sip:sos@domainwith location

geo location

POTS/Wireless Network

IP Network

911

IP Gateway

sip:sos@domainwithout location

ALI Server Envinsa Server

TCP SocketTelephone Number

LocationInfo

PSAPInfo HTTP SOAP

Latitude/Longitude

sip:psap@domainwith location

location

GeoLynx Display

3030

Call routingCall routing

PSAP lookup depends on location type:PSAP lookup depends on location type:– DNS for civic locationsDNS for civic locations– Mapinfo Envinsa for geo locationMapinfo Envinsa for geo location

3131

Detail: I3 - DNS-based Detail: I3 - DNS-based resolutionresolution

151.algonquin-dr.addison.vt.us.sos-arpa.net

Perl sip-cgi script

DNS NAPTR:addison.vt.usalgonquin-dr.addison.vt.us…

psap.state.vt.gov

psap.state.vt.gov

proprietaryTCP-basedprotocol

DHCP INFORM

SIP w/locationMAC loc

3232

SIPc client receives calls GeoLynx software displays caller location

Call taker setupCall taker setup

3333

sipc receives callsipc receives call

3434

GeoLynx receives commands and displays location.Caller location displayed on map.Caller information displayed in GUI.GeoLynx listens for commands from SIPc…

GeoLynx displays locationGeoLynx displays location

3535

Demo Ft. Wayne, IN (August 17, Demo Ft. Wayne, IN (August 17, 2004)2004)

4040

Using IP phones for voiceUsing IP phones for voice

XML displaywith HTTP retrieval

XML displayshows caller location

redundant sipd’s

Apacheweb server

4141

Emergency call conferencingEmergency call conferencing

INVITE3rd partycall control

INVITE

INVITE

REFER

REFER

REFER

Conferenceserver

PSAP

Recorder

Firedepartment

HospitalPSAP brings all related parties into a conference call

INVITE media info

INVITEmedia info

Caller

INVITE

4242

ScalingScaling

NENA: “estimated 200 million calls to 9-1-NENA: “estimated 200 million calls to 9-1-1 in the U.S. each year”1 in the U.S. each year” approximately 6.3 calls/secondapproximately 6.3 calls/second– if 3 minute call, about 1,200 concurrent callsif 3 minute call, about 1,200 concurrent calls

typical SIP proxy server (e.g., sipd) on 1 typical SIP proxy server (e.g., sipd) on 1 GHz PC can handle about 400 call GHz PC can handle about 400 call arrivals/secondarrivals/secondthus, unlikely to be server-boundthus, unlikely to be server-bound

4343

Next steps for our prototypeNext steps for our prototypeCustom user interface for call takerCustom user interface for call takerAdd voice recording and conferencingAdd voice recording and conferencing– using our software conference serverusing our software conference server

““Data mining”Data mining”– collect and display statistical data about callscollect and display statistical data about calls

Integration of police/fire/EMSIntegration of police/fire/EMS– direct transmission of call-related data via simple IM direct transmission of call-related data via simple IM

application application requires only Internet access requires only Internet access

4444

DifficultiesDifficultiesDifficult to get good test environmentDifficult to get good test environment– access to PDEaccess to PDE– IP access to ALI (often, jury-rigged telnet interfaces)IP access to ALI (often, jury-rigged telnet interfaces)– access to MSAG and ALI dataaccess to MSAG and ALI data– ““friendly” PSAPs one optionfriendly” PSAPs one option

but open, network-accessible test lab would be but open, network-accessible test lab would be betterbetter

– longer-term: may need “plug fests”longer-term: may need “plug fests”see SIPit effort – vendors collaborating in friendly, see SIPit effort – vendors collaborating in friendly, non-public interop test efforts non-public interop test efforts rapid elimination of rapid elimination of protocol and implementation problemsprotocol and implementation problems

4545

ConclusionConclusionA first prototype of I3 PSAPA first prototype of I3 PSAP– integrates Phase II wireless call integrates Phase II wireless call

deliverydeliveryShown that it is possible to integrate Shown that it is possible to integrate existing GIS applications with I3existing GIS applications with I3Based on COTS technology, with Based on COTS technology, with modest modificationsmodest modificationsAdditional operational support in Additional operational support in progressprogress

4646

NTIA VoIP i3 PSAP ProjectNTIA VoIP i3 PSAP ProjectPartnersPartners– Texas A&M UniversityTexas A&M University– Columbia University (Dr. Henning Schulzrinne co-PI)Columbia University (Dr. Henning Schulzrinne co-PI)– The University of Virginia The University of Virginia – National Emergency Number Association (NENA) National Emergency Number Association (NENA) – The State of Texas Commission on State Emergency The State of Texas Commission on State Emergency

Communications (CSEC) Communications (CSEC) – The State of Virginia Division of Public Safety Communications of The State of Virginia Division of Public Safety Communications of

the Virginia Information Technologies Agency (VITA). the Virginia Information Technologies Agency (VITA). – Internet 2Internet 2– Brazos County Texas E911 District Brazos County Texas E911 District – City of College Station Texas City of College Station Texas – CiscoCisco– NortelNortel

4747

Project Goals & DurationProject Goals & Duration

To build and install in an operational PSAP an i3 To build and install in an operational PSAP an i3 PSAP prototype systemPSAP prototype systemProvide functional comparison to existing i2 Provide functional comparison to existing i2 systemssystemsProvide VoIP E911 workshops designed to Provide VoIP E911 workshops designed to expand Internet based 911 services awarenessexpand Internet based 911 services awarenessProject to begin on 1 October, 2004 and Project to begin on 1 October, 2004 and conclude on 31 September, 2006conclude on 31 September, 2006

4848

Project ResponsibilitiesProject ResponsibilitiesColumbia University – development of I3 Columbia University – development of I3 components.components.TAMU ITEC – I3 field trial and TAMU ITEC – I3 field trial and coordination with PSAP entities.coordination with PSAP entities.

Cisco and Nortel – Support I2 Cisco and Nortel – Support I2 installationsinstallations

4949

Thank you – Now for QuestionsThank you – Now for Questions

Contact info –Contact info –– Walt MagnussenWalt Magnussen

Telecom@tamu.eduTelecom@tamu.eduPh 979-845-5588Ph 979-845-5588

– Henning SchulzrinneHenning Schulzrinnehgs@cs.columbia.eduhgs@cs.columbia.eduPh 212-939-7005Ph 212-939-7005

– Chris Peabody Chris Peabody ChrisPeabody@LRKimball.comChrisPeabody@LRKimball.comPh 703-288-0445Ph 703-288-0445

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Q&AQ&A