The Change Process and Dealing with Resistance

How do you get people to change?

These three videos along with your reactions contain what the research has revealed as

essential elements for successful change.

Unpacking the

Triangle

Playground

National Anthem

2 questions

“The only thing of real importance that leaders do is manage culture...If you don’t manage culture, it manages

you and you may not even be aware of the extent to which it is happening.”

Edgar Schein

AVOID the

FAE

Fundamental Attribution Error

The error lies in our inclination to attribute people’s behavior to the way they are rather than to the

situation they are in.

Individual or Social Context

Easy to Confuse

WILL and SKILL

Change the issue to “Change”

itself (If you don’t think change is possible you

won’t change.)

Priming-talking about change gets people ready to change

Two unspoken questions behind every “change”

Is it worth it?

Can I (we) do it?

"BLOCKS"(Reframing Checklist: Situation not the Person)

Assume it is there in people but in different placesPower struggle: Change: YES Being Changed: NOPress of everyday life: “No time to build fences, I’m too busy chasing my cows”

Path persistence: Old habits die hard

Increased pressure: Being under siege

Change and anxiety: Deal with the “dip”(initial struggle precedes success)

Playground video: Essential Element for Change

Touch the heart (not just the mind)

HumanUrgent

Moral Purpose

Show hope: Ataste of what is possible

National Anthem: Essential Elements

Change identity

Tell the “right story”

(reframe the issue)

NOT

PIXAR

From stopping a negative to “heroic

endeavor”

Involve others in the change: create a new

story together

Find VITAL behaviors: specific ones that leverage

Learn from positive deviance

Make it safe: More Karaoke,

less recital (mistakes are

ok and necessary)

2 Questions Video: Essential Element Tie the aspirational

to the concrete

Think Big

Start Small

Essential Elements Change activities (Priming)

Touch the heart Numbers/words/stories

Show hope/change possibleAnalyze the “National Anthem”

video

Change identity Interview for proudest moment

Tell the right storyPick a Pixar movie/recall a time someone tried to change your

mind

Involve others in creating the storyTell a team success story

(interdependence)

Identity vital behaviorsOne thing you did/will do/everyone

does

Make it safeDescribe the process of learning

something “hard” that is now “easy”

Tie aspirational to the concrete Share sentences/best advice to

novice

Creating a culture of learning andCreating a culture of learning and accountabilityaccountability

High

Low High

Psychological Safety

Accountability for Meeting Goals

Comfort ZoneFriendlyUnchallengedLow work ethicBuddy/buddySocializing

LearningZoneCollaborationLearningOpennessFlexibilityInterdependenceCreativity

Apathy ZoneApatheticHierarchicalLack of ownershipComplaining

Anxiety ZoneFearReluctance to shareUncertaintyWorry over criticism