The Change Management Playbook
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Transcript of The Change Management Playbook
The Change Management Playbook
Keith Chisholm 2014
Keith Chisholm 2014
Its all about the people, the ‘players’
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and where they are on the pitch...
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Start of the game: No one top right = NO HOPE
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End of the game: No one top left = LOST
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End of the game: All at the top = WIN!
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So where to start...
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Strategy: Play the Percentages
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Effort - HighLikelihood - Low
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Talk: Understand why all players are where they are
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Plan: QUICK wins & BIG long term wins to meet need
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Deliver quick wins for right mid, moving them up
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Overtly support the top to build ground swell...
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align reward and recognition...
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...and neutrals will start to move
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Get top right to move left up (they are influential)
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Momentum will move some of the others
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By now big wins start landing and move players up
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What’s left?
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The department / division that doesn’t want to play
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Option 1: Overcome team's specific objections...
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...and the manager will follow
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Option 2: Overcome managers specific objections...
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...and the team will follow
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Option 3: Accept it, let them continue, (80-20 rule)
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Option 4: Block off all options but to comply
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Option 5: Exit the field of play and replace
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Keith Chisholm 2014
In other words when you get to the final hard core detractors you can:
1. Work with them to change2. Accept it (80-20 rule)
3. Force the change 4. Replace
But don’t start here first, you project will never get momentum
Keith Chisholm 2014
It’s the corporate equivalent of walking into a casino and putting all your money on one number
Odds of success are lowand if you blow it you're out the game...
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Detractor
InfluentialNo Influence So-So Keith Chisholm 2014
Strategy: Play the Percentages
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Effort - HighLikelihood - Low
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Keith Chisholm 2014
Strategy: Play the Percentages
1. Understand why all players are where they are2. Plan quick wins & big long term wins to meet players need3. Deliver quick wins4. Be overtly supportive 5. Align reward and recognition6. Use promoters influencers to influence7. Deliver big wins 8. Decide what to do with the rest when it comes to it
p.s. learn and practice the tactics to deliver the above
Promoter
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Detractor
InfluentialNo Influence So-So Keith Chisholm 2014
End of the game: All at the top = WIN!
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