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The Centre for Public Service Innovation Presented at The 2nd CPSI Public Sector Innovation...
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Transcript of The Centre for Public Service Innovation Presented at The 2nd CPSI Public Sector Innovation...
The Centre for Public Service Innovation
Presented atThe 2nd CPSI Public Sector Innovation
Conference27 November 2008
by Thuli Radebe (CEO)
The Centre for Public Service Innovation
Presented atThe 2nd CPSI Public Sector Innovation
Conference27 November 2008
by Thuli Radebe (CEO)
Presentation outline Presentation outline
The CPSI – Who we are
Mandate
Building a case for innovation
Defining innovation
The CPSI model/approach
Past & current initiatives
Benefits for you
Conclusion - Innovation as a way of life
The CPSI – Who we areThe CPSI – Who we are
The CPSI was established (as a Section 21 entity) by the Minister for the Public Service & Administration in 2001
Recently established as a government component (agency with its Accounting Officer, reporting to Minister for Public Service and Administration)
Vision: Solution-focused developmental public service
Entrench the culture and practice of innovation in the public sector
Provide the Minister with independent, diverse, and forward-looking research findings and advice on service delivery innovation (R&D)
Enhance public service delivery through innovation partnerships and projects (Solution Support & Incubation)
Create an enabling environment that nurtures, supports, encourages, rewards innovation within the Public Sector (Enabling Environment).
MandateMandate
Innovation terrain in South Africa
Innovation terrain in South Africa
National Advisory Council on Innovation (NACI) - advises the Minister of Science & Technology on the role and contribution of innovation in S & T in promoting and achieving national objectives
National System of Innovation – driven by Science & Technology through NACI, Science Councils and Tertiary institutions
Innovation Hub, SMART XCHANGE (Durban), MERAKA Institute & government
The focus has been mainly on science and technology innovations – recent review of NACI identified a gap that this does not reach or impact on public service delivery
Collaboration with CPSI addresses that gap (CEO on NACI Board)
Key word - COMPLEMENTARITY
Building a case for innovationBuilding a case for innovation
Current economic climate & shrinking budgets (interest rates, oil prices, etc.)
- DG Science & Technology says innovation makes sense only if it has an impact on the economy
– implications for public sector (education, Health, social development)
Complicated needs of our citizens and neighboring countries (porous boarders)
Environmental changes (global warming, climate changes) – coast-line destruction in KZN, Zimbabwe situation, foreigners’ situation – caught by surprise!
Have to be futuristic & pro-active – need to be creative and innovative
Defining innovationDefining innovation
In a public sector context:
“the process of transforming an idea, generally through R&D, into a new or improved product, service, process or approach which serves the mandate of
government and the real needs of society”
ICT & NON-ICT INNOVATIONS
Innovation competenceInnovation competence
DST’s 10-year plan proposes that innovation should be seen as a national competence (Edge Issue 1, Feb 2008)
Our collaboration with PALAMA to develop an NQF-aligned executive innovation management module with a service delivery thrust to develop and nurture this competence within the public sector
The CPSI model/approachThe CPSI model/approach
Fundamental principles
Partnering with Sectors – Sectors play leading role noting that we are not delivering services – hand over
Demand-driven – innovation with a purpose: respond to identified service delivery challenges
ICT an enabler - Exploit the power of technology in our operations, noting that innovation is both ICT and non-ICT
Originality/newness rather than duplication
Knowledge sharing and learning for replication
Model/approach continuedModel/approach continued
Equity & inclusiveness - Leverage support and resources from multiple sources & partners (private, academic, NGO sectors)
Embracing diversity - Forum of experts around a particular problem/challenge (fully representative: private, ICT, academic, NGO sectors)
led by CPSI & relevant sector
to interrogate the challenge
to explore solution & potential service provider/s
to explore funding model for solution
to address IP issues
Past & current initiatives Past & current initiatives Since its establishment the CPSI has initiated numerous
innovations in the Public Service: eGovernment
Batho Pele Gateway Portal now the responsibility of GCIS which presents a single face of government for the citizen.
PITs - Public Internet Terminals – Partnered with SAPO to link Batho Pele Gateway Portal to PITs
General Service Counters (in Thusong Centres) - integrated front-desks at which specially trained officials are able to offer information and services on a range of government services, including those of departments not necessarily present in the Centre. These have become permanent features in Thusong Centres
Mobile technology
Track and Trace - an 24/7 SMS Notification and Querying Facility for the Department of Home Affairs, originally to check your marital status, now extended to track the status of you ID Book or Passport application
Dokoza - a cost effective system for data and transaction exchange for medical services - doctors access test results & used as reminder
Mohwiti Technologies’ Access Health, a locally developed solution to improve patient referrals between local clinics and district hospitals
6. Past and current initiatives (cont.)6. Past and current initiatives (cont.)
Awards: Public Sector Innovation Awards since 2003
Knowledge Platforms and Products
Innovation Conference since 2007
Future Watch e.g. Red Tape to Smart Tape; Human Capital
Case Studies
Innovation Insights
Past & Current initiatives Past & Current initiatives
Past & current initiativesPast & current initiativesINTERNATIONAL RESPONSIBILITIES
Partnership with United Nations Public Administration Network (UNPAN)
- As Online Regional Centre for SADC we are responsible for uploading information on UNPAN Portal
- Ensure our intellectual memory is coordinated and appropriately communicated & development programmes are appropriate
- Down loaders vs up loaders
All -Africa Public Sector Innovation Awards - Technical Advisors and Secretariat
Feeder to UN, CAPAM & All-Africa Awards (support entries)
Benefits from partnershipBenefits from partnership
Multi-media Innovation Solution Centre (Physical facility)
Provide space away from offices or environments to meet, interrogate challenges and explore solutions
- offices, meeting rooms, teleconference facility, etc.
Provide support – access to integrated team of experts
Space for testing, piloting and trying things out
- Resources (Risk friendly)
Benefits from partnership
Benefits from partnership
Hub of information on innovation (various databases – lexicon; innovators; sector-specific innovations; e-learning module, etc.)
Partnerships and exposure to international best practice
Find you & your innovation – share with the world
Conclusion - Innovation as a way of lifeConclusion - Innovation as a way of life
“If our public institutions are to meet the extraordinary challenges of the 21st century, they must innovate as a way of life” - David Osborne
Surprise yourself and turn a losing situation into a winning one
Dare yourself to challenge the status quo all the time for better effectiveness and efficiency
Be sad when you say ‘I can’t’ or ‘you can’t’ and the citizen walks away empty handed and with no concrete promise – don’t be complacent & wallow in sadness – do something
- Refuse to fail that vulnerable citizen