Employee Motivation & Retention ProgramTM

Performance Award Manager for performance-based contractsTM

Customer Satisfaction and Project Performance

Evaluation System

CENTECH’s Program & Project Management Business PracticesSince 1988, THE CENTECH GROUP has earned a superb and respected reputation of successfully meeting all commitments to the full satisfaction of every customer. Our program and project business practices are designed to ensure consistency in managing tasks to exceed requirements, achieve full customer satisfaction and deliver mission and user satisfaction. Our Continuous Performance Improvement Partnership and Productivity and Quality Assurance Team Member Motivation Program provide the structure to oversee performance metrics management results to attain success in the implementation of our best business practices. When combined with our formal, day-to-day, patent-pending business methodology and systems, we keep a focus on quality and increase value to our customers every day on every project.

For more information, contact:THE CENTECH GROUP, Inc. 6402 Arlington Blvd., 10th Floor | Falls Church, VA 22042(P) 703.525.4444 (F) 703.525.2349

www.centechgroup.com

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THE CENTECH GROUP, IncTHE CENTECH GROUP, Inc. (CENTECH ) is a premier performance-based service contractor providing proven and successful professional systems and service solutions for a wide range of federal, military and civilian programs. Our technical competencies include:

• Program & Acquisition Management Support Services • System Engineering/Technical Assistance (SETA)• Security Systems & Services• Web Solution & Services• Business Operations Support• Computer Data Center Operations• Engineering Services• Help Desk Systems & Services • Logistics Support Systems & Services• Network & Infrastructure Services• Software Development & Maintenance• Test & Evaluation Services• Training/Knowledge Transfer Systems & Services

For more information, contact:THE CENTECH GROUP, Inc. 6402 Arlington Blvd., 10th Floor | Falls Church, VA 22042(P) 703.525.4444 (F) 703.525.2349 www.centechgroup.com

www.centechgroup.com

Program & Acquisition Management Support Services Software Development & Maintenance Services

Systems Engineering & Technical Assistance (SETA) Services

Test & Evaluation Services

Training/Knowledge Transfer Systems & Services

Security Systems & Services

The foundation of services are driven by industry standards including CMMI, ISO, ITIL and PMBoK practices. We incorporate our corporate quality management principle goals to exceed performance requirements, achieve full customer satisfaction, deliver mission and user satisfaction and provide continuous performance improvement year after year throughout the life of every contract.

Program & Acquisition Management Support Services include:• Program Management • Risk Management & Contingency Planning • Business Process Management & Process Improvement • Requirements Definition & Analysis • Acquisition Planning & Implementation • Earned Value Reporting & Financial Management • Quality Assurance

Systems Engineering & Technical Assistance (SETA) Services include:

• Systems Integration • System & Software Design, Development, • Procurement, Installation, Testing & Operation • Systems Design, Development & Support • Business Process Analysis • Data Collection Analysis • Sampling & Analysis • Scientific Application Software Development • Business Application Software Development• Database Design, Development & Administration • Data Modeling & Administration

CENTECH provides the government with comprehensive, iterative technical management processes that include translating operational requirements into configured systems, integrating the technical inputs of the entire design team, managing interfaces, characterizing and managing technical risk, transitioning technology from the technology base into program specific efforts, and verifying that designs meet operational needs.

CENTECH is a GSA certified Homeland Security Presidential Directive 12 (HSPD-12) Integrator and our enterprise solution for federal agencies includes:

Federal Information Processing Standard 201 (FIPS 201) & HSPD-12 compliant processes – identity & process management control measures automation system for government employee and contractor credentialing

PerSec Module – rule based work management system for cases, automated file import/export and automated reporting

InfoSec & Facilities Modules – rule based work management of all classified documents, containers & facilities

Foreign National Visitor Module – rule based work management system for foreign national visitors including cases, credentialing and automated reporting

Security Systems & Services include:• FIPS-201 IDMS Solution • Certified HSPD-12 Integrator • Full Integration/Turnkey Solutions • Personnel Security Case Management • InfoSec Management • Enrollment & Credentialing • Information Assurance Certification &

Accreditations Support • Integration with PACS & LACS • Foreign National Visitor Processing • Anti-Terrorism Countermeasures Planning

Our full life cycle development process is employed on complex software development projects and extensive migration efforts to speed development while maintaining a controlled iterative process. This process is backed by our independent CMMI assessment at Maturity Level 3, creating a strong client partnership that ensures quality performance standards and milestones that are clearly defined and achieved throughout each stage of the development cycle.

Software Development & Maintenance Services include:• Service Oriented Architecture (SOA) • Systems Design, Development & Support • Systems Integration • Database Design, Modeling, Development &

Administration • Multi-Platform Operating System Specification &

Generation • Technical Writing• Open Systems Development

Since our inception in 1988, we have been involved with U.S. Department of Defense programs involving certification and accreditation in support of U.S. Air Force enterprise-wide systems. Our corporate expertise has since expanded to IV&V engagements, where we have been responsible for testing and promoting the entire suite of business enterprise-wide applications for the U.S. Census Bureau. We have continued to expand our offerings becoming involved with other aspects of testing and evaluation that have included computer facility assurance — where we evaluated usage and processing loads to determine the degree of efficiencies and effectiveness.

Test & Evaluation Services include:• Test Plans • Unit, System Integration, Load/Stress & Regression Testing • Results Tracking • Business Application Software Development • Database Design, Development & Administration • Data Modeling & Administration• Independent Verification & Validation (IV&V)

We use a proven training methodology based on recognized principles of adult learning for delivering training that is realistic, cost-effective and results-oriented.

Our e-Learning development and delivery process goes well beyond traditional training and support services. Each developed product adheres to Systems Development Life Cycle (SDLC) and CMM requirements and incorporates industry and government standards including Section 508 of the Federal Rehabilitation Act.

Training/Knowledge Transfer Systems & Services include:

• Blended Learning Solutions • Curriculum Design, Development &

Implementation • Distance Learning (WBT & CBT) Solutions • Job Aids & Support Tools • Learning Management Systems

Administration & Implementation • Knowledge Management • Technical Documentation Development • On-Line Help Maintenance & Support

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We provide comprehensive network and infrastructure services and solutions that support government and commercial enterprise operations. Our network support capabilities combine an experienced staff, processes, technologies and alliance providers that have consistently offered clients reliable operational levels across multi-vendor, heterogeneous, distributed network environments. From specific out-tasking of selected network functions to entire system outsourcing, we provide full life cycle enterprise network management capabilities. Our comprehensive approach ensures each client’s mission-critical applications stay connected with reliable availability across the entire enterprise network.

One of the keys to success on any program is having the right people to do the job when you need them. Having significant “bench strength” is just part of the answer. Having a bench of highly skilled professionals with the technical expertise required and the appropriate clearances necessary is paramount. Having them ready to deploy at a moments notice is crucial.

Business Operations Support Services include:• Staff Augmentation • Call Center Support • Surge Support

Network Infrastructure Services Web Solutions & Services

Business Operations Support Services

Network & Infrastructure Services include:• Design

º Network Architecture Design º Network Administration º LAN/WAN Design, Installation & Support º VoIP/Everything over IP (EoIP) º Legacy Systems Upgrades º Internet & Intranet Solutions º VPN/VLAN & Firewall Solutions º Disaster Recovery/Continuity of Operations (COOP) º Cabling Systems

• Operations & Maintenance

º IT Service Management (ITSM) & ITIL º Web Proxy Solutions & Administration º Information Assurance Certification & Accreditation Support º Desktop Migration º Network Performance Monitoring º Technical Support

- Help Desk & User Support - Remote Management Services - Performance Analysis - Configuration Management - Systems Administration - Tier 1,2 & 3 Help Desk & Call Management - Repair & Restoration - Network Monitoring & Defense - Software/Hardware Maintenance - Cable Maintenance

We have extensive experience in Web solutions and services and have provided solutions for a numerous federal government agency contracts. Our highly skilled team members are experts at migrating legacy systems and upgrading them to state-of-the-art solutions. From e-commerce to site interfaces, workflow to database administration solutions, CENTECH delivers solutions that work for our customers and their users while providing added value on every contract every time. We have provided services from conception through architecture, development, testing and deployment meeting strict deadlines with lean resources. No matter what tools and systems are required, we have the resources to ensure mission success.

Web Solutions & Services include:• e-Commerce • Workflow & Collaboration Capabilities • Web Content Management • Document & Data Management • Customization & Personalization • Internet Portal Design • Content/Document Management

º FileNet º Microsoft CMS º Microsoft SharePoint º Documentum º Hummingbird º Lotus Domino º Livelink

• Web Technology º Microsoft .Net º Oracle J2EE º WebSphere J2EE º ColdFusion º Lotus Domino

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Customers

Tier 1Front Line

▪ Receive/document incidents trouble ticket▪ Analyze/categorize▪ Take ownership through

resolution▪ Troubleshoot▪ Tools/knowledge base▪ Resolve, identify

workaround or escalate

Tier 2Remote Resolution,

Software Push

▪ Receive escalated trouble ticket analyze▪ Troubleshoot▪ Remote resolution▪ Tools/knowledge base▪ Resolve, identify

workaround or escalate▪ Update trouble ticket▪ Administer and assess

Tier 3Desktop Support,

Senior Analyst

▪ Receive escalated trouble ticket analyze▪ Troubleshoot▪ Desktop support▪ Resolve or identify

workaround▪ Escalate to vendor

Tools Training Techniques Procedures Knowledge Base

Continuous Process Improvement

Computer Data Center Operations Help Desk Systems & Services

Engineering Services

Logistics Support Systems & Services

CENTECH manages some of the most data-intensive public, private, and military computer facilities in the world. Our global computer data center operations and technical expertise provides clients with consistent and reliable facility operations across multi-platform mainframe to enterprise-wide environments. Our qualified personnel, technical capabilities and program management skills improve performance, reduce total cost of ownership and assure “on-demand” access to mission-critical information.

Computer Data Center Operations Services include:• Computer Facility Management & Security • Systems Administration • IT Service Management (ITSM) & ITIL • Capacity Planning & Performance Tuning • Configuration Management

We provide engineering services using state-of-the-art technologies to solving the challenges that drive customers to add new capabilities or upgrade obsolete systems.

We work with our clients to identify their enterprise objectives, interview and analyze the organization, apply business process analysis to define the organizational processes, determine the appropriate technology, and put it all together in an integrated solution. Our technical and project management staff has the experience to closely track and measure each step of the integration process from conception to deployment and beyond.

Engineering Services include:• Telecommunications Engineering & Design • Tower Construction & Antenna Installation • Facility & Equipment Maintenance & Repair • Airframe Instrumentation Fabrication, Support & Testing • Electronic Warfare • Range Systems Operation, Maintenance & Repair • Environmental Services • Hazardous Waste Management • Technical Studies, Analysis & Evaluation • Technical Writing

Our help desk solutions provide expertise in managing and optimizing help desk operations. Over 20 years experience in help desk service and solutions tasks has provided us with significant insight as to what is effective, productive and provides the best quality of service for our clients. We have provided systems and solutions for help desk tasks that range in size from 125 users to over 200,000 users at locations across the country and around the world.

Help Desk Systems & Services include:• Enterprise Service Desk • Call Management Systems, ACD, IVR • Tier 1, 2 & 3 Help Desk Support • User Support • IT Service Management (ITSM) & ITIL • Remote Desktop Management Services • Performance Analysis & Reporting

CENTECH has been providing logistics support systems and services to U.S. Department of Defense (DoD) and non-DoD clients since 1988, earning some of the highest levels of customer satisfaction and successful performance on more than 4,500 contracts and major task orders.

Logistics Support Systems & Services include:• Planning & Design • Database Design Development & Administration • Data Modeling & Administration • Facilities Management • Inventory Management • Warehousing & Distribution Services • Technology Support • Manufacturing Support

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