The case for real time collaboration
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Business Case for Real Time Collaboration ROI case study landscape 1 Less travel Process Imp. Faster comms. Reduced absence Intangible Profit/ Revenue Operational Savings Celina Insurance. 245 employees handling $65 million in premiums before social collaboration to 170 employees producing $110 million in premiums since the change. Source: IBM Virgin Media. Flexible Working Pilot with Cisco WebEx & WebEx Social → Employee engagement scores jumped six points. Largest jump ever recorded. Source: Thomson Reuters & Elisa Nardi, Chief People Officer (Virgin Media) Vodafone. Multi-year Workplace Transformation Program deploying Cisco Telepresence and Skype For Business to 100k knowledge workers. 20% reduction in travel expense 400m saved over 10 years Employees avoided 100 trips per month per location Saved 200k hours of employee time over 3 years Source: Ernst U. von Weizsa ̈cker et al. Book: Factor Five: Transforming the Global Economy Reduced Travel Expense Faster Info Search Faster People Search Peer-Peer Support Reduced Email Faster time to market Innovation Customer Satisfaction Higher Productivity Increased Sales Nationwide Cisco Video Collaboration → Boosted mortgage sales performance by 66 percent → Improved customer net satisfaction by 70 percent → Cut costs of sales by 66 percent Source: Cisco & Nationwide Building Society Employee Engagement Wellness Flexible Working Culture Change Virgin Media. Workplace Transformation Program. WebEx deployment to 5,000 knowledge workers reduced T&E expense 20% YOY Source: Colin Miles, Director of IT Services (Virgin Media)
Transcript of The case for real time collaboration
Business Case for Real Time CollaborationROI case study landscape
1
Less travel
Process Imp.
Faster comms.
Reduced absence
Intangible Profit/Revenue
Operational Savings
Celina Insurance. 245 employees handling $65 million in premiums before social
collaboration to 170 employees producing $110 million in premiums since the change.
Source: IBM
Virgin Media. Flexible Working Pilot with Cisco WebEx & WebEx Social
→ Employee engagement scores jumped six points. Largest jump ever recorded.
Source: Thomson Reuters & Elisa Nardi, Chief People Officer (Virgin Media)
Vodafone. Multi-year Workplace Transformation Program deploying Cisco Telepresence and Skype For Business to 100k knowledge workers.
20% reduction in travel expense400m saved over 10 yearsEmployees avoided 100 trips per month per locationSaved 200k hours of employee time over 3 years
Source: Ernst U. von Weizsa ̈cker et al. Book: Factor Five: Transforming the Global Economy
Reduced Travel Expense
Faster Info Search
Faster People Search
Peer-Peer Support
Reduced Email
Faster time to market
Innovation
Customer Satisfaction
Higher Productivity
Increased Sales
Nationwide Cisco Video Collaboration
→ Boosted mortgage sales performance by 66 percent
→ Improved customer net satisfaction by 70 percent
→ Cut costs of sales by 66 percent
Source: Cisco & Nationwide Building Society
Employee Engagement
Wellness
Flexible Working
Culture Change
Virgin Media. Workplace Transformation Program.
WebEx deployment to 5,000 knowledge workers reduced T&E expense 20% YOYSource: Colin Miles, Director of IT Services (Virgin Media)
