THE Career Trends ISSUE - University of Phoenix · THE Career Trends ISSUE Stay ahead of...

Your Alumni Magazine | April 2012

Elizabeth Gunn, MBA ’00Vice president of national security for AT&TWashington, D.C.

THE Career Trends ISSUE

Stay ahead of tomorrow’s job market

Career trends of 2012

What interviewers want to know

AT&T’s Crisis CommuniCaTor

Bettina deynes | BSB/M ′04

Alumni Association BenefitsStarting the day you graduate, the University of Phoenix Alumni Association becomes a resource for you. Visit alumni.phoenix.edu to customize your account and confirm your profile.

Built-in career networkingTap into an alumni network that’s more than 700,000 strong by joining the Alumni Association.

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Get involvedBecome a mentor, join an Alumni Chapter or share your story through Phoenix Focus alumni magazine.

Get started nowalumni.phoenix.edu.

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PHoeniX FoCus is produced monthly by University of Phoenix Alumni Association.Visit us at phoenixfocus.com.

Chief marketing officerArra Yerganian

Vice PresidentKathleen Fern, MBA ’99

executive director Nikki Sandoval, MBA ’03

editorial director Jenifer King, MBA ’11

senior editor Amanda Flatten

Contributing editor JoBeth Jamison

Features editor Lee Jonsson

editorial assistant Lindsay DeChacco

senior Writer Julie Wilson

online manager Bridget Gutierrez

online Community manager Amy Wilson

design P.S. Studios

Photographer Bruce Racine

university of Phoenix alumni association 4025 S. Riverpoint Parkway Phoenix, AZ 85040

Contact us at [email protected] P 800.795.2586 F 602.643.0552

or visit us at alumni.phoenix.edu

© 2012 University of Phoenix, Inc. All rights reserved.

career trends

Although I can’t look into a crystal ball, I can tell them one thing: No matter what industry you’re in, you can be sure it’s going to change with time. The best thing you can do is be prepared so you can take advantage of any opportunity that crosses your path.

This Career Trends issue is devoted to helping you do just that by offering insight into tomorrow’s job market and tips on marketing yourself for the job you want. We also fill you in on the wide range of benefits and job resources available through the University of Phoenix Alumni Association, including our new Education to Careers portal, which helps match alumni looking for jobs with employers looking for University of Phoenix alumni.

Enjoy!

Nikki Sandoval, MBA ’03 Executive Director, Alumni Relations University of Phoenix [email protected]

P.S. Speaking of careers that take you places, Mikhail Gorbachev, former president of the Soviet Union, will be speaking at our next Leadership Circle event in April. See page 25 for details on how you can attend or watch online.

LETTER FROM THE EXECUTIVE DIRECTOR

Use your smartphone to order a print subscription to Phoenix Focus, now available.

In my job, I have the privilege of meeting a lot of alumni at career events across the country. They often ask me, “What’s the next big thing? Where should I be focusing my efforts?”

Phoenix Focus wins Case awards Phoenix Focus won two Sliver 2012 CASE District VII Awards of Excellence in the College and University General Interest Magazines category and the Excellence In Design — Periodicals category.

Alumni Association Benefits

rosa sherk | MBA ’08

Everyone hasa story to tell.Share yours and you could be in anupcoming issue of Phoenix Focus.

Email us at [email protected]. Upcoming issues: • Education• Small business• Politics

alumni.phoenix.edu.

phoenixfocus.com 5

Ask Nikki

Editorial team

Arra Yerganian Chief Marketing Officer

Kathleen Fern Vice President MBA ’99

Nikki Sandoval Executive Director MBA ’03

Jenifer King Editorial Director MBA ’11

Lee Jonsson Features Editor

Bridget Gutierrez Online Manager

ASK NIKKITHE CAREER TRENDS ISSUE

Amanda Flatten Senior Editor

JoBeth Jamison Contributing Editor

Amy Wilson Online Community Manager

Each month, I receive hundreds of emails inquiring about resources available to alumni through University of Phoenix. Here are a few of the more frequently asked questions.

Q: How can I participate in commencement? A: Commencement ceremonies are taking place around the country throughout the year. Campus and online UOPX graduates have the opportunity to participate in commencement after they have taken their final class or if they are within the designated credit hours for participation as outlined on eCampus.

The National Commencement Ceremony takes place June 29-30 in Glendale, Arizona, at University of Phoenix Stadium. Thousands of graduates from around the world are anticipated to walk in this ceremony this summer.

To find out more about the national and local commencement ceremonies, call (800) 366-9699.

Q: Why is there a fee for a print subscription to Phoenix Focus? A: As an alumnus, the digital edition of your alumni magazine is available to you free of charge at phoenixfocus.com.

The University is committed to making sure alumni resources and services are complimentary to the entire alumni community. Because of this commitment, unlike some universities, there are no registration or membership fees to be a member of the UOPX Alumni Association. Every graduate has access to the resources such as the online career center, exclusive benefits and discounts, the alumni mentor program and the magazine.

While we are committed to not introducing membership fees, some alumni have requested the print option of the magazine. We have listened to this request and are happy to now offer this option to alumni interested in receiving the print edition for the low cost of $19.99 per year.

Julie Wilson Senior Writer

Lindsay DeChacco Editorial Assistant

Tom Brokaw addresses UOPX graduates during a 2011 UOPX National Commencement ceremony.

6 PHOENIX FOCUS | April 2012

contents

8How to stay ahead of tomorrow’s job market

Keeping yourself current in a rapidly changing career climate.

26On the Cover

Elizabeth Gunn AT&T’s crisis communicator

As vice president of national security at AT&T, Liz Gunn helps keep the country’s lines of communication open in times of crisis.

Features New York / Northern New JerseyLong Island 14.4%

Philadelphia / WilmingtonAtlantic City 5.30%

Los Angeles / RiversideOrange County 12.22%

Phoenix / Mesa 3.94%

Washington, D.C.Baltimore 6.84%

Atlanta 5.56%

Dallas / Ft. Worth 7.16%

Houston / GalvestonBrazoria 5.23%

Miami / Ft. Lauderdale 4.64%

San Francisco / Oakland San Jose 8.52%

Seattle / Tacoma Bremerton 5.01%

Minneapolis / St. Paul 3.54%

Chicago / Gary / Kenosha 8.64%

Detroit / Ann Arbor Flint 3.48%

Boston / Worcester Lawrence 5.48%

Metro Region Percentage of job postings across regions

12Career trends of 2012

Where the jobs will be in the coming year and beyond.

THE CarEEr TrEnds IssUE

phoenixfocus.com 7

16Your Career

16 What interviewers want to know

20 Managing up

22 The benefits of being a Phoenix

26Alumni Profiles

26 Elizabeth Gunn AT&T’s crisis communicator

30 Tom Roberts Liquid asset

34 Amy Kyes An eye for quality

38 Dr. Christine Fuselier

39 LaTarsha Mack

Online Extras Visit phoenixfocus.com for this month’s Extra! Extra! and a complete list of alumni events.

42The Buzz

42 Published by alumni 43 Recognition

44Your University

40 I am a Phoenix winners 44 Paying It Forward® scholarship winners 45 University news 47 Community relations 48 Campus News 50 Events

In this issue

COnTEnTs

8 PHoeniX FoCus | April 2012

THE CAREER TRENDS ISSUE

How to stay ahead of tomorrow’s job marketKeeping yourself current in a rapidly changing career climate

phoenixfocus.com 9

Few of us can afford to coast in today’s work environment. Gone is the luxury of feeling secure that the skills we were hired with and just meeting our job requirements are enough to carry us to retirement. Technological change will force rapid recalibration for many workers as they reassess and improve their skills on a regular basis. Creativity and adaptability will be vital assets in navigating the new world of work. So will vast reserves of energy.

By Ashley Milne-Tyte

Tomorrow’s job market This won’t come as a shock after the financial earthquakes of the last few years, but there will be less and less traditional, company-based employment. Allison Hemming runs the New York-based digital talent agency The Hired Guns and is working on a book about the future of work. She says companies are on a never-ending quest to do things better, faster and cheaper.

“Mother ships are going to get smaller and outsource whatever is not core to their offering,” Hemming says. “But along with that, new, smaller companies will be created that need to be close to the customer.” Startups, essentially. “The skill set you need,” says Hemming, “is how to be a business by yourself.” That means being able to make enough money to sustain yourself, sometimes by turning several skills into income streams.

Scott Smith has already mastered that. He works as a strategy consultant for various clients and also teaches at the Futures Institute at Duke University.

FEATURE | How to stay ahead of tomorrow’s job market


He says tomorrow’s entrepreneurs won’t all add “LLC” to their names, or have employees. They’ll be single-person startups. He suspects there will be many more people like him, creative thinkers who work as lone entities, but form teams with others around the country, or the world, to work on certain projects.

“When you collect these people together they begin to form dynamic, often temporary enterprises, working on a specific project for a client. They talk regularly and they’re not even necessarily bounded geographically.” When the project finishes, the far-flung colleagues disband. However, now the team members have formed new business relationships. “I think this is very much where work is headed in a high-tech, high-network world which also has high volatility,” says Smith.

Goodbye to the company man Daniel Gulati says the move away from full-time company employment works both ways. He, along with John Coleman and Oliver Segovia, is author of Passion and Purpose, a book about the next generation of business leaders. He interviewed dozens of current and recent Harvard MBA students and says tomorrow’s workers won’t necessarily want to toil for the corporate giants.

“There is much less emphasis on large companies and the prestige associated with them,” Gulati says. Given the financial crisis and its ongoing repercussions, perhaps that’s not surprising. “People have come to distrust these companies. What came out loud and clear [from the research] was ‘you don’t have a premium any more just because you’re Goldman Sachs.’” Gulati adds, “People are starting to seek meaning in a big way.” It’s not just the company brand young people care about, but “whether the company provides intellectually stimulating roles, supports sustainability, and how well their professional and corporate goals align with the employee’s personal values.” The number one driver of where an MBA now chooses to work is which company provides him or her with the most intellectual stimulation, Gulati says.

Preparing for tomorrow OK, so say you’ve found the meaning of work/life (doubtless the two will by then be completely inseparable). How do you stay employed, whether by a company or various clients? How do you prepare for tomorrow? Career experts say nothing will stay the same for long. Relaxing is not an option.

Jim Ware, CEO of the research firm Future of Work…Unlimited, says it’s tough to prepare given the rapid pace of change. But he says improving your skills is essential—everything from problem solving, critical thinking and adaptability to imagination and “knowing how to do research whether online or through other people.” And, he says, don’t forget about the basics: how to write well, express yourself and relate to other people.

Expect job disruption Hemming says every quarter we should each be asking ourselves if our job is about to be disrupted. “Many of us are going to be working in jobs that are continuously going to be disrupted by technology, and by the ability of others in developing countries to do that work cheaply. You have to be constantly mindful of the global impact on your job.” And, Hemming stresses, all this monitoring “is your job, not your boss’s job.” To manage this ever-evolving state, she says it’s vital to keep on top of your skills. “So if you’re a programmer and you love it, you can still be a phenomenal programmer but you have to be in the hottest stuff, learning new programming languages and being first to market with that.”

Educate yourself It’s not just the techiest among us who have to stay current. Smith says everyone will need to regularly re-educate themselves. And for many of us, that means taking classes. “The danger is that traditional universities aren’t moving fast enough to keep up with this [pace of change],” he says. “It opens up the field to nontraditional players—places you can go for a week, two weeks, three weeks to add skills to your core competencies.” Or even half a day, if you’re just brushing up. And, of course, you can always study online. Just make sure you do some research before picking your educational destination.

How social media can help There are other areas we need to stay on top of as well. Career coach and Ellia Communications President

“It will be a requirement in the future to be able to run your career like it’s a business.” Allison Hemming, CEO of The Hired Guns digital talent agency


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FEATURE | How to stay ahead of tomorrow’s job market

Kathy Caprino says, where once a job could be tied to a specific skill, it’s now tied to much more. “It’s about all the other things you bring to a job now, like emotional and social intelligence. And digitally you have to have a presence today—be on LinkedIn, have a website, make sure you’re blogging, speaking in public.” A defined personal brand “isn’t just nice to have,” Caprino says, “it allows you to rise up against the competition.”

Gulati says social media will be a big driver of people’s future jobs. “With this whole explosion of social media tools, people are starting to create their own communities. That community is portable from job to job—you’re starting to see management consultants or investment bankers with thousands of followers on Twitter. That makes it much easier

for those people to pursue entrepreneurial opportunities,” he says, should they be laid off or choose to go out on their own.

Making the transition Scott Smith says he’s a prime example of someone who’s made the switch from a traditional employment situation to modern-day chameleon.

His job description is “changing too quickly to summarize it and tell it to somebody,” he half-jokes. He worked for years for a big company as a business strategist, but felt hampered by his boss’s approach. “I didn’t have the flexibility to move fast enough” for the pace at which things were actually changing in the real world. Now he does.

Hemming gives another example. “When the iPhone® came along and Steve Jobs said apps could be made on the iPhone, you could suddenly create an app.” A large number of businesses sprung up to do just that. Now it’s the iPad® that’s attracting innovators. Hemming says there will be another generation of something else in the not-too-distant future.

Crossing the finish line If all this job activity sounds exhausting, Hemming says we just need to adapt. “It absolutely is [exhausting], unless you’re trained to think this way. It’s like training for a marathon,” he says. “First you want to quit, then you get addicted to the goodness that comes out of it. You’re getting additional skills out of all this, or more money.” Hopefully both.

Besides, Hemming says, we have no choice. “It will be a requirement in the future to be able to run your career like it’s a business.”

Ashley Milne-Tyte is a New York-based writer and reporter who specializes in communication issues. She has written for The Wall Street Journal, the New York Daily News, Financial Times and Independent (London). She has reported on numerous aspects of business and the economy for public radio’s Marketplace.

“ Many of us are going to be working in jobs that are continuously going be disrupted by technology, and by the ability of others in developing countries to do that work cheaply. You have to be constantly mindful of the global impact on your job.”

Allison Hemming, CEO of The Hired Guns digital talent agency



Career trends of 2012

The American workforce has been on a tumultuous roller coaster in recent years. Workers in the United States continue to ride out the dips of uncertainty stemming from national unemployment rates that, by the end of 2011, continued to hover around 9 percent.

By Kimberly Johnson

The career journey has been more frenetic on the local level, with some states, such as Nevada, seeing record unemployment rates in the double digits. But hang on—the thrilling ride now seems to be leveling out, leaving many career sectors shining bright.

REGIONS OF GROWTH “Go west, young man,” Horace Greeley urged Americans in 1865, believing fortune could be found with the development and planting of new lands. While the advice is dated, elements of that logic noting the gravitational pull of certain regional pockets in the United States continue to hold true. But where are the jobs? It probably comes as no surprise that the top

metropolitan regions for job listings over the span of a year—from July 2010 to July 2011—were found to be based in and around the country’s largest cities, according to data compiled by career network Beyond.com.

Defying logic in the regional ranking is the continued growth in the virtual jobs arena where geography is limitless as employers look to slash office overhead, according to Vicki Salemi, author of Big Career in the Big City. “The good news is you’ll save money on your commute and can work from home, though some people may prefer the structure of a job and getting out of the home office,” Salemi says.

New York / Northern New JerseyLong Island 14.4%

Philadelphia / WilmingtonAtlantic City 5.30%

Los Angeles / RiversideOrange County 12.22%

Phoenix / Mesa 3.94%

Washington, D.C.Baltimore 6.84%

Atlanta 5.56%

Dallas / Ft. Worth 7.16%

Houston / GalvestonBrazoria 5.23%

Miami / Ft. Lauderdale 4.64%

San Francisco / Oakland San Jose 8.52%

Seattle / Tacoma Bremerton 5.01%

Minneapolis / St. Paul 3.54%

Chicago / Gary / Kenosha 8.64%

Detroit / Ann Arbor Flint 3.48%

Boston / Worcester Lawrence 5.48%

Metro Region Percentage of job postings across regions

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FEATURE | Career trends of 2012

CAREERS AND INDUSTRIES ON THE RISE Some career fields remain robust despite a massive national economic downturn, and for good reason. The rise in numbers of aging baby boomers has led health care to claim half of the 20 fastest growing occupations, reports the Bureau of Labor Statistics’ Occupational Outlook Handbook (BLS), which projects trends through 2018.

While BLS predicts that manufacturing and production jobs will continue to decline in America’s service-providing industries, such as scientific and technical services, educational services, in addition to health care, continue to grow.

The top five jobs reported by BLS to have the fastest growth:

(Source: BLS Occupational Outlook Handbook)

It’s a trend confirmed by CareerBuilder®, which says the job sectors seeing the most growth year-over-year are:

information Technology . . . . . . . . . . . . .36%

engineering . . . . . . . . . . . . . . . . . . . . . . . . .27%

General Business . . . . . . . . . . . . . . . . . . . .27%

retail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21%

Finance . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13% (Source: CareerBuilder.com)

EMPLOYMENT GAINS After significant job losses stemming from the recent recession, the United States saw the employment tide turn with gains reported in the first quarter of 2010. According to a forecast released in late 2011 by the Center for Labor Market Research (CLMR) at the University of Michigan, annual employment gains are on track to continue over the next three years.

Despite these gains, however, overall job losses from the recession will not be completely undone. “The cumulative job growth from [the first quarter of 2010] through the end of 2013 implied by our forecast would still fall short of the jobs lost during the recession by 2.4 million,” the CLMR states.

Biomedical engineer

Network systems and data communications analysts

72%

53%

50%

46%

41%

Home health aides

Personal and home care aides

Financial examiners

2011 2012 2013

1.5 million jobs

1.9 million jobs

2.0 million jobs

EMPLOYMENT GAINS

YEAR



Career trends of 2012ONGOING TRENDS “Sales and customer service positions are in high demand, and have been for the past year or two,” says CareerBuilder spokesman Ryan Hunt. The trend tracks with an upward arc that emerged in 2011, across many industries and in companies big and small. “Big companies are not just bringing back sales or IT positions, but almost every role within the organization,” Hunt says. “That’s different from [2010] when you might have seen a certain function or a division that was hiring, but not across-the-board growth.”

Career booms, however, are not being felt in some industries, such as textiles, which are seeing rapid decline in jobs alongside technological advancements and relocation of jobs to other countries, according to BLS.

BLS reports that the top five occupations with the fastest decline are:

(Source: BLS Occupational Outlook Handbook)

Textile bleaching and dyeing machine operators and tenders

Textile winding, twisting, and drawing out machine setters, operators and tenders

-45%

Textile knitting and weaving machine setters, operators and tenders

-41%

-39%

-35%

-34%

Shoe machine operators and tenders

Extruding and forming machine setters, operators and tenders, synthetic and glass fibers

WORKFORCE EDUCATION As the manufacturing sector recedes, professionalization of the workforce is on the rise, according to a 10-year BLS projection.

associate degrees . . . . . . . . . . . . . . . . . . .19%master’s degree . . . . . . . . . . . . . . . . . . . . .18%First professional degree . . . . . . . . . . . .18%Bachelor’s degree . . . . . . . . . . . . . . . . . . .17%doctoral degree . . . . . . . . . . . . . . . . . . . . .17% (Source: BLS Occupational Outlook Handbook)

Percent-change through 2018 of employment by education or training

“… a job description these days will likely encompass wearing several different hats simultaneously.” Vicki Salemi, author of Big Career in the Big City

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FEATURE | Career trends of 2012

FORECAST AHEAD Versatility remains the name of the game going forward, as it’s increasingly required by more and more jobs, according to Salemi. “For instance, a publicist is no longer a publicist, they’re a social media whiz by managing their clients’ Twitter accounts, they’re new business development by gaining new clients,” she says.

31%

“Instead of thinking about a booming job specifically, try to think about the skills that will get you there. Because, let’s face it, a job description these days will likely encompass wearing several different hats simultaneously.” That sentiment is reflected in the wish list employers have for new hires, Salemi says. According to CareerBuilder, the overall skill set employers are looking for from new grads include:

30%

“Sure, your degree and work/internship experience are essential to getting hired, but so are soft skills,” says Salemi. “If you are in the running for a job alongside someone else with a very similar pedigree, chances are the person with the stronger interpersonal skills for teamwork, confidence, sociability and overall likeability will probably get hired.”

44%69%

57%

21%

20%16%

15%

strong written and verbal communications

Technical skills

Project management

skillsBilingual

Basic accounting skills

researchskills

adept at using social media

Public speaking skills

mathaptitude

Kimberly Johnson is a freelance writer specializing in national and defense issues. She has written for a variety of magazines and websites, including US News & World Report, USA Today, Newsweek.com, National Geographic News and The Washington Post, along with several military publications.



Revealing yourself to prospective employers

While you can’t prepare for every aspect of an interview, there are things you can do to make it go smoothly. By considering the following questions (or their variations) and getting your facts together, you will feel more prepared and present yourself in the best possible light.

By Manny Ramos The seemingly innocuous request, “Tell me about yourself,” made by virtually every hiring manager to every interviewee, is so critical it has acquired its own acronym in the HR community: the T-MAY.

Now that you know its importance, how do you handle it? First, remember that the best spontaneity is planned. “This is no time to ad-lib,” advises Laman Snyder, director of Human Resources at Kitchell, an Arizona-based construction and real estate development corporation. Anticipate the T-MAY and be ready with a compelling response.

At the same time, be relevant. Don’t ramble on and boast that you were a cheerleader in high school, like cats and absolutely love Italian food.

The T-MAY response should be, “a little bit about your interests and a bit of background,” says Dr. Gregory Ketchum, a clinical psychologist who now offers services as a career coach. Ketchum goes by the name Dr. Greg when he gives employment advice on television and the Internet. “It’s really about your accomplishments and what you’re passionate about,” especially as they relate to the prospective job.

The T-MAY isn’t the only old standard you should anticipate. Here are some others:

What interviewers want to know

“Tell me about yourself.”

phoenixfocus.com 17

YOUR CAREER | What interviewers want to know

“ Become familiar with their culture, their business and history and explain how this aligns with your talents.”

Laman Snyder, director of Human Resources at Kitchell Corporation

This is a test. The company representative wants to know if you are serious enough about the position that you did your homework. “Become familiar with their culture, their business and history and explain how this aligns with your talents,” says Snyder. Be prepared to answer questions about the company’s products or services and how your educational and professional background makes you a perfect fit.

Your answer here should focus on skills or experiences that relate to the position. Describe how you took on and completed a tough assignment at your last job.

This is also a question designed to see if you’re a good fit for the company, according to Ketchum. “If you’re a black-and-white thinker and the company culture is more gray, they want to find out those things upfront.”

“Why do you want to work here?”

“Here’s where you want to describe the passion you have for your chosen profession and that you’re seeking an environment where you can continue to grow and contribute,” advises Snyder. Talk about your desire to learn more and take on more responsibility in a job.

“What are your strengths?”

“ What are your short- or long-term goals?”

This one should be handled delicately. Tell the truth but be careful how you phrase it. Talk about wanting to move on to new challenges or that your current job does not offer chances at advancement. If you had to leave your last job, then talk about what went wrong. “Here’s what I learned from that and how I will be applying those lessons in the future,” is a good way to address that issue according to Ketchum. “The key here is how you deal with mistakes.”

“Why are you leaving your current

job or why did you leave your last job?”


Interview Style 101There’s a lot of substance in job interviews. a little style can’t hurt either. Here are some tips:

Dress One expert believes you should find out what the dress code is at the company and try to follow it at the interview. “Don’t wear a suit if it is a khakis culture,” says Ketchum. But Snyder advises looking your best no matter what the company style may be. “They know you won’t dress like that to come to work; but they usually do expect you to show your interest and respect by presenting yourself at your best,” he says.

Sell “Confidence, professionalism and a smile will go a long way,” says Snyder.

Practice Do a mock job interview. “Run through the questions with a friend and record it with a video camera,” suggests Ketchum.


There are variations of this question like: “How do you determine success or failure?” or “How would you define leadership?” This question is about style more than substance. “Your words are often not as important as your poise,” says Snyder. “They want to see how effectively you can think and articulate a polished response.” He advises pausing (but not too long) to get your thoughts together. Ketchum talks about being authentic. “Answer what you know to be true about yourself and who you are.” Don’t fake who you are, he warns, “because you’re just setting yourself up for failure if you get the job.” Snyder includes the philosophy question as one of five categories of job interview questions. Others are the company, the position, “you as a person,” and your career goals. Be sure to prepare responses for each.

Avoid appearing too desperate in the job interview, advises Ketchum. He knows that in this current economy people are anxious for work but cautions against going into the interview with the thought, “I have to get this job!” Instead, remember who you are and what you can bring to the position, he says. Try to have the mindset of “If it’s meant to be, I’ll get this job. If I don’t, it will probably save me some heartache later on if it’s not the right fit.”

Manny Ramos is an Emmy Award-winning journalist who now does media training and presentation coaching to corporate executives. He is based in the San Francisco Bay Area.

“What’s your philosophy?”

YOUR CAREER | What interviewers want to know

Connect with leading companies who are looking to hire

University of Phoenix alumni. Visit the Alumni Association

website at alumni.phoenix.edu for more information.

alumni.phoenix.edu/career-resources/career-resources.aspx

University of Phoenix Alumni Career Center

Kevin mcFall | MBA/TM ’03



Build an effective relationship with your boss.

Successful professionals are turning their management skills upside down. They’re looking beyond the traditional top-down, boss-employee idea of management and embracing a tactic called managing up.

By Keely Grasser

It’s about managing your manager: customizing your actions to best complement your boss’s characteristics and goals. Managing up not only makes your relationship with your boss more effective and enjoyable, but it can also help bring you career success.

What managing up is not Sweetening the relationship with the boss? Maneuvering for personal success? Isn’t managing up a bit manipulative?

“Absolutely not,” says Roberta Chinsky Matuson, author of Suddenly in Charge: Managing Up, Managing Down, Succeeding All Around and president of Human Resources Solutions. There’s an informal network—also known as office politics—in every workplace, she explains. “You can’t win if you aren’t playing or if you aren’t playing strategically.”

What managing up is “Managing up is you taking charge of the health of your relationship with the boss,” explains Katherine Crowley, a psychotherapist who, along with executive coach Kathi Elster, wrote Working with You is Killing Me: Freeing Yourself from Emotional Traps at Work.

Matuson says managing up is about managing the relations above you at work so you can get the resources you need. She explains that resources, such as pay and new equipment, are limited in this economy. But she points out that even in these days of spending freezes, some people are still getting the money.

So what are they doing? Here are some basic managing up tactics.

Know your boss Managing up depends on knowledge. To start, you’ve got to understand who your boss is and where he is coming from. “You have to decode your boss,” Matuson advises. She points out there is no “one-size-fits-all” management style.

Managing up

phoenixfocus.com 21

YOUR CAREER | Managing up

Adapting your behavior to complement your boss is key to managing up. Once you’ve decoded your boss, you should adjust your style to match his, Matuson says. “Too many people think the boss will flex to their styles. That never happens.”

Managing up experts suggest knowing how your boss likes to communicate. Know whether he likes verbal or email updates and if he wants full details or just the bottom line. Also understand how his mind works: for instance, if he’s a “numbers” person, use numbers in your communications.

Crowley and Elster say it’s vital that you schedule regular face-to-face meetings with your boss. Bring along a formal agenda, with the most urgent points that need to be discussed listed first.

Keep a pulse on your boss’s changing priorities, Elster says. That way, the boss feels that you have his back, Crowley explains.

Get what you want Of course, you have your priorities and goals, too. Having knowledge about your boss will allow you to convince him to help you reach them. The best way to get your boss to give you what you want is by outlining why it serves his best interests to grant your request, Matuson says. Fine-tuning your influencing skills is critical to successfully managing up, she adds.

But ensuring needs are met is a two-way street: An important aspect of managing up is making sure your boss thinks you’re doing a good job. Matuson warns not to just assume you are. “You really have to take it upon yourself to see if you’re meeting the expectations of your boss,” she says.

Matuson, Crowley and Elster share some managing up strategies for a few sample workplace situations:

You have too much on your plate and feel completely overwhelmed. How do you discuss this with your boss without looking like you’re incapable or not a team player? Don’t simply go to your boss and complain. Consider his perspective: He’s likely under a lot of pressure too. Discuss your projects in a collaborative way, focusing on meeting his most important goals. Matuson suggests approaching your boss—using your knowledge about how he communicates—to help you prioritize. To help prevent overloads, Elster says to “under-promise and over-deliver” on things like project deadlines.

Your boss always gives very vague instructions. it makes it difficult for you to get your work done. How should you deal with this? Try to subtly draw more information from him. One strategy is repeating the boss’s instructions back to him, Elster says, adding that it may make him realize he needs to provide more information. You can also try bouncing some ideas off of him and see where that leads. Start a dialogue and the boss may spill more details.

And if he gets impatient? Crowley says to ask him to bear with you and reassure him that you’re just trying to get the job done right.

The office budget is really tight, but you need funding for a project you’re working on. How do you approach your manager? Never present problems to your boss—come to him with solutions in hand. Matuson says to show the boss why it’s in his best interest to grant your request. Help him understand how it will work toward his and the company’s goals. Crowley says your request “should translate into saving money or making money and saving time or making time.”

Embracing managing up means your boss will have a lot of faith and trust in you, Elster says. And you will “immediately feel a sense of control over your work life,” Crowley says.

A happy boss, a happy you: managing up is a win-win workplace tactic.

Keely Grasser is a freelance journalist, writer and researcher. Her work has appeared in a variety of newspapers, magazines and websites, both in the United States and her homeland, Canada.

“Managing up is you taking charge of the health of your relationship with the boss.” Katherine Crowley, co-author of Working with You is Killing Me: Freeing Yourself from Emotional Traps at Work

What if you had access to a one-stop shop where you could find the mentor you’ve always wanted, apply for a job with an employer who is actively seeking to hire alumni from your alma mater, or save money on the big-ticket items you need?

You already do. As one of 700,000 University of Phoenix alumni, you can enjoy these benefits and many more through the University of Phoenix Alumni Association.

What’s new? “We’re constantly reviewing our portfolio of offerings and encouraging them to provide our alumni with real benefits that can enhance their lives,” says Nikki Sandoval, executive director of Alumni Relations at University of Phoenix. “We’re excited about the launch of our new Phoenix Career Services website, as well as some upgrades we are making to our alumni benefits and discounts program.”

“Over the next 12 months, our alumni will continue to see many additional services that will help our graduates secure and succeed in their career of choice,” says Mike Mayor, senior vice president of Education to Careers (E2C) at University of Phoenix. “We also have a full pipeline of employers who wish to join our exclusive job board because they value what our graduates have accomplished.”

Boost your career, or search for a new one “We offer career resources for all alumni, whether they’re established in their professions or just starting out,” Sandoval stresses.

Phoenix Career Services (PCS)—This brand-new career portal (alumni.education2career.com), which launched in January 2012, connects alumni with leading companies that are actively looking to hire University of Phoenix graduates. PCS is an interactive site where alumni can upload resumes, interact with recruiters, get job alerts and more. PCS currently lists more than 10,000 available positions with eight leading companies, including The McGraw Hill Companies and Sodexo, with many more planned.

The benefits of being a PhoenixExplore the rewards of being an alumnus.

By Julie Wilson



Jennifer Maggiore, BSB/MKT ’05

phoenixfocus.com 23

YOUR CAREER | The benefits of being a Phoenix

Online career center—Powered by CareerBuilder®, the online career center (alumni.phoenix.edu/career-resources/career-resources.aspx) is fully equipped with a wide variety of tools that can help alumni market their skills to potential employers. These tools include the ability to post a resume, conduct an advanced job search and read up-to-the-minute advice on how to thrive in the career you’re in—or find a new one.

Shop ’til you drop with great discounts and alumni deals “In past surveys, our alumni have indicated that discounts and savings are important to their alumni experience, so we’re delivering,” says Scott Salter, senior director of University Marketplace. “We’re not just revamping the old marketplace. We’ve created a completely new marketplace that is customized just for alumni.”

Alumni Marketplace—While University of Phoenix alumni historically have had access to exclusive discounts through the University Marketplace, starting in late April, alumni will have their very own savings portal: Alumni Marketplace (alumni.phoenix.edu/benefits-discounts/university-marketplace.aspx). This enhanced discount program will offer cash-back rewards just for alumni from hundreds of merchants, including Target, Chevron, Walgreens and many more.

Connect with fellow alumni “Our alumni are part of an amazing network of accomplished individuals in many fields and industries—in the United States and in 130 countries around the globe,” says Sandoval. “We’re proud to offer alumni many different ways to connect with each other.”

Phoenix Focus—The award-winning University of Phoenix alumni magazine keeps alumni up to date on career news and industry trends, introduces them to fellow alumni who are thriving in their careers and gives you access to alumni-owned businesses through the Alumni Business Directory. Print subscriptions to Phoenix Focus are also available. Alumni can share their own success stories at [email protected].

Mentor Program—Mentoring connects students and alumni in the same field of study, industry or location. You can sign up to be a mentor—or find a mentor—today at alumni.phoenix.edu/get-involved/be-a-mentor.aspx.

Social media groups—Connect with fellow alumni via our official Facebook, Twitter and LinkedIn pages, which you can access through the Alumni Association’s website at alumni.phoenix.edu/alumni-services/online-community-networks.aspx.

Alumni Directory—The Alumni Directory connects graduates of University of Phoenix in the same industries or geographical locations and builds a foundation that promotes communication and networking. Visit alumni.phoenix.edu/alumni-services/alumni-directory.aspx.

Thomas Castleberry, MBA ’10


THE CAREER TRENDS ISSUE YOUR CAREER | The benefits of being a Phoenix

Alumni chapters—The University of Phoenix Alumni Association currently has seven local chapters in Augusta, Boise, Detroit, Kansas City, Phoenix, Sacramento and San Diego. New chapters will launch in Baton Rouge, Dallas, Lafayette, Boston, San Antonio and Los Angeles by the end of the summer. Find out the latest chapter news on our official Facebook page. To inquire about launching a new chapter in your area, contact [email protected].

Learn about available scholarships “Many alumni choose to continue and further their education or inspire others to realize the dream of an advanced degree,” says Sandoval. “We offer scholarships to help them, as well as other deserving individuals.”

Forever a Phoenix® scholarship—Exclusively for University of Phoenix alumni, this program awards five full-tuition scholarships toward a bachelor’s or master’s degree program. Learn more at phoenix.edu/foreveraphoenix.

Alumni scholarship—This new scholarship was established to celebrate the University’s 36-year history of making higher education highly accessible for students of all ages and backgrounds. This program offers 36 scholarships, each for $3,000, to give current students the opportunity to continue their chosen bachelor’s, master’s or doctoral degree program at University of Phoenix. Learn more at phoenix.edu/alumnischolar.

University’s Paying it Forward® scholarship—Each year, University of Phoenix alumni have the opportunity to nominate a deserving individual for one of 30 full-tuition scholarships to pursue a bachelor’s degree at University of Phoenix online or at a location nearby. Look for the nomination application each fall. (To read about the 2011 Paying it Forward Scholarship winners, see page 42.)

Get started now!

Find all these benefits and more on the University of Phoenix’s Alumni Association’s website at alumni.phoenix.edu.

Julie McQueen, AA ‘11

Amir Y. Johnson, BSM ’11

Kelly O’Horo, MSC/CC ’10

Atour Eyvazian, MBA ’00

Rosa Sherk, MBA ’08

University of Phoenix® Leadership Circle featuring

President Mikhail Gorbachev leader of the Soviet Union

from 1985–1991

Thursday, April 26, 5–9 pmVenue SIX10610 S. Michigan AvenueChicago, IL 60605

Can’t attend in person? Watch online:phoenix.edu/leadershipcircle

Take part in a conversation with President Mikhail Gorbachev, one of the world’s most transformative leaders and Nobel Laureate. Ask questions, gain insights and learn effective 21st century leadership skills that you can put to work in your life and community.

Space is limited. RSVP today at:leadershipcircle-gorbachev.eventbrite.com

Visit phoenix.edu/leadershipcircle for details, including videos and photos of our first Leadership Circle with Madeleine K. Albright, former U.S. Secretary of State (1997–2001), who will be featured in the May issue of Phoenix Focus.

attend

Participate

act now

Learn more


Elizabeth Gunn, MBA ’00Vice president of national security for AT&TWashington, D.C.


phoenixfocus.com 27

On any given day, Elizabeth Gunn might be meeting with White House staffers or conferring with leaders at the Department of Homeland Security (DHS) in Washington, D.C.

But she’s not a politician. Rather, Gunn is telecom giant AT&T’s liaison with the National Security Telecommunications Advisory Committee (NSTAC), in support of AT&T’s NSTAC executive member.

ALUMNI PROFILES | Elizabeth Gunn

Elizabeth Gunn cover and article photos by Richard Maack.

AT&T’s Crisis CommuniCaTor


THE CAREER TRENDS ISSUETHE CAREER TRENDS ISSUE

Preparing for the unknown As vice president of national security at AT&T, Gunn is tasked with representing executive leadership—and her company—on NSTAC, a presidential-appointed committee run out of DHS’s National Communications System. NSTAC is part of the United States’ national security and emergency preparedness efforts and is charged with maintaining telecommunications links during times of crisis.

NSTAC comprises executives from telecommunications, network service providers, information technology, finance and aerospace companies. Its members work closely with the government on issues ranging from cyber security and critical asset protection to emergency

“We can move fast and make decisions quickly. Especially in a disaster, you don’t have time to sit and chat and get consensus. You’ve got to go.” Liz Gunn, MBA ’00

preparedness and national security policies. Part of the job is to provide the president with their expertise and recommendations on how to keep the lines of communication open during any of a wide range of emergency situations, including acts of terrorism or acts of nature.

“I would be the conduit between the White House and AT&T if an emergency like 9/11 were to happen and telecommunications were needed,” explains Gunn.

Should disaster strike, Gunn and members of her team would coordinate the deployment of a cell on wheels, referred to in the industry as a COW. AT&T drives these mobile cell towers to the affected areas to aid in restoring communication

for emergency response teams and citizens. Since Gunn assumed her current role in November 2010, she, AT&T and local officials have responded to Hurricane Irene, the 5.9 earthquake that shook the Washington, D.C. area in August 2011, and the tornado that struck Joplin, Missouri, last May.

“We can move fast and make decisions quickly,” she says. “Especially in a disaster, you don’t have time to sit and chat and get consensus. You’ve got to go.”

The road to Washington Gunn’s prior roles at AT&T prepared her to move at a moment’s notice. On the advice of an early mentor, she began working for the company in Texas in 1989. “He said, ‘You know, Liz, you need to have a little

phoenixfocus.com 29

ALUMNI PROFILES | Elizabeth Gunn

stability on your resume. Go there and give it five years,’” she remembers. “And 22 years later, I’m still here.”

It’s been a busy two decades, though. Gunn’s first role was manager in the small business call centers division in Texas. Constantly seeking new challenges, she transferred to different positions within the company—and moved up along the way. She decided to focus on the call centers because she felt an enthusiasm for leading those she considered to be the essence of the business because of their one-on-one interaction with customers.

“I specifically chose to do something I am very passionate about because that is what I need,” she says. “I took control of my career.”

It paid off. In 1998, she was promoted to her first of many executive posts with AT&T. “The great thing about this company is that there are so many opportunities,” notes Gunn. When she started a new position, Gunn would set goals for what she wanted to accomplish for the division. Once she reached them, she was ready to move on to the next challenge. “I’m extraordinarily goal oriented,” she adds. “I plan everything.”

The right skills for any job Gunn was able to move successfully between divisions at AT&T because she’s so flexible. “You have to be adaptable,” she says. “You have to walk in [to a new job] and put your ego aside and say, ‘What’s the landscape here? What skills do I need to be successful?’”

To further enhance her knowledge, she enrolled at University of Phoenix in 1998 to pursue her Master of Business Administration, which she completed in 2000. Gunn found that she thrived in the statistics classes that had dogged her during her undergraduate studies. “What was so difficult for me in college ended up being my favorite class, and I used it on a daily basis when I was running the call centers,” she says.

Gunn loves pushing herself out of her comfort zone at work. “I can stay in a job I can do with my eyes closed, or I can challenge myself to pull out new skills or build them,” she says. “I went from a job

I was probably the best at doing to a job that I knew nothing about. It’s hard, but it’s something that I like to do for myself.”

She also contends that the professional relationships she has built have contributed to her success. This includes the ones with the people she mentors, both through an official mentoring group and on her own. “I’ve made a lot of mistakes, but I’ve learned from them,” she asserts. “I want to go help others and tell them the things I’ve learned that aren’t in the manual.”

Yet to come Gunn, of course, has already mapped out what’s next in her life. Once she reaches her goals in her current job as vice president of national security, she’ll likely head back to Texas to be closer to family—and the Tex-Mex food she misses so much. Whatever her next role will be, she’ll continue to mentor others who are navigating their own professional lives.

“I have achieved what I set out to achieve in my career, and I would like to help others do better.”

Whether it’s national security, her career or her personal goals, Gunn believes in being prepared. “I am really passionate about taking control of life,” says Gunn. “I have my five P’s of success, and I live them every day in all aspects.”

1 Prioritize. If you can’t state your priorities right away, then you don’t know them, and that’s a problem.

2 Plan. Plan how you’re going to accomplish your ambitions. Map it out. Set goals.

3 Prepare. If you’re going to exercise, go get exercise clothes. If you’re going to study the Bible, go get a Bible. Be prepared to implement your plan.

4 Perform. Go do it.

5 Praise. This is the easiest—and the hardest. It doesn’t have to be big things, but you have to give praise for the baby steps.

Elizabeth’s

five P’s of success


Tom Roberts, BSB/A ’04President and COO of water and wastewater utility, Aqua North Carolina Inc.Cary, North Carolina


phoenixfocus.com 31

For 250,000 residents in 42 counties of North Carolina who wake up, turn on the faucet and take a shower each morning, where their water comes from is probably the last thing on their mind. But that’s fine by Tom Roberts, the man responsible for delivering their water. It means he’s doing a good job.

Roberts is president and chief operating officer of water and wastewater utility Aqua North Carolina Inc., a subsidiary of Aqua America Inc., which provides hundreds of millions of gallons of water each day to three million people in 13 states.

Liquid asset

ALUMNI PROFILES | Tom Roberts


“People take the water business for granted,” he says. “If you turn on your spigot and the water comes out at a volume and pace you’d expect, and you pay your bill and it seems reasonable, then you can go a lifetime without having contact with your water utility.”

A driving force at Aqua But when they do, Roberts wants to make sure they have a positive experience with any one of his 168 employees. “I am a big believer in being straight-up honest with all employees and customers, every last one of them,” he says. He tells his field technicians, “The only person Mrs. Jones ever sees is the meter reader. She wouldn’t know Tom Roberts if she tripped over him. We have to wear the Aqua image and provide the level of customer service that our customers expect from us.”

Roberts has high expectations of his team members, but he isn’t afraid to put his own nose to the grindstone. In fact, he got his start on the lowest rung on the corporate ladder. In late 1980, with his associate degree in hand, he answered a blind ad in his local paper in Pennsylvania and ultimately got a job with what was then called Philadelphia Suburban Water Company.

“I was 21, and it was a good job with decent pay,” he remembers about beginning his career. “I didn’t realize I was jumping into a 31-year relationship.”

Longevity is commonplace in Roberts’ industry. Three decades in, “there are people in my organization who have been here longer than I have,” he says.

Though he sits in the executive offices now, Roberts started as an engineering aide. “We refer to it as a paralegal for engineers,” he jokes. “The position did the grunt work.” This included drafting, survey field work and water sampling. “I did a little of everything,” he explains.

A rising star He took this opportunity to work hard and learn as much as he could about the business. It wasn’t long before he was approached by others at the company who admired his work ethic and positive attitude. “They said, ‘We’ve been watching you. You’re an up-and-comer, and we like the way you work.’” He accepted a promotion, becoming the youngest person in a management position in the department.

A decade passed and he was then promoted to the senior manager position. “I came in as a technician and worked my way up to the head of the department,” he says.

As the years kept coming, so did the promotions. Eventually, the president position opened up at the company and Roberts applied. “I was told I didn’t qualify because I didn’t have my bachelor’s degree,” he says.

Not one to shirk a challenge, Roberts decided to enroll at University of Phoenix to pursue his Bachelor of Science in Business Administration. His sons were teenagers then, and his wife reminded him that he was setting the example for them. “She said, ‘Those two boys are watching you. You’d better stick with it,’” he remembers. He did, despite the pressures of working full time and attending college.

“I am a big believer in being straight-up honest with all employees and customers, every last one of them.” Tom Roberts, BSB/A ’04


phoenixfocus.com 33

He graduated with honors in 2004, showing his kids the value of hard work at the same time.

The payoff When the president position at Aqua North Carolina opened up again in 2007, Roberts was ready. This time, the company approached him to be president and chief operating officer of Aqua North Carolina. “The position I accepted happened to be the position I was not [previously] allowed to apply for,” he says with a smile.

Today, his primary job is to provide leadership to his team while continuing to expand Aqua North Carolina’s water and regional wastewater system operations. “We’re looking to grow within the state, and we’re hoping next year to have the opportunity to do so.”

He’s seen a lot of changes in his three-decade career. When he started in January 1981, his company was operating in 3 counties in southeastern Pennsylvania using two-way radios to communicate with the call center. Today, parent company Aqua America has businesses in 13 states and counting with the help of cutting-edge technology.

And he has grown right along with it. “I tell people I used to be a utility worker, and now I am a businessman.”

ALUMNI PROFILES | Tom Roberts

Tom’s two centsRoberts offers his best advice for how to move ahead in your career.

Work hard. “I’m a big believer in hard work,” he says. “In the end it pays off. I try to instill that in not only my employees, but also my kids.”

Stay focused on providing a good product. “Go to work and say, ‘How can I bring value to my organization?’” he advises. “It becomes subconscious after a while.”

Be prepared for opportunities, “whether they’re within the organization where you are today or are opportunities you don’t even realize will be presented to you in the future,” he urges.

Enjoy what you do. “Of course, in 31 years not every day have I enjoyed everything I have done,” he admits. “But I enjoy what I do, and I try to do it with a positive attitude and a smile on my face. You hope that’s contagious in the organization.”

Have a strong support system at home. “I couldn’t have done this without the support of my wife, kids, mom and dad,” he says. “If you’re working hard and living your job and there’s tension at home because of that, then that formula doesn’t work.”


Amy Kyes, MSN ’98Vascular access nurse specialistMilwaukee, Wisconsin


phoenixfocus.com 35

Early in her nursing career, Amy Kyes, RN, CRNI®, was providing her pediatric patients with chemotherapy in their homes when she noticed something strange. The electronic pumps she was using to administer the drugs were infusing her patients in 18 hours instead of 24, which was the protocol.

Kyes was troubled by what she saw. At the time, she was studying for her Master of Science in Nursing at University of Phoenix and writing her thesis on safe in-home infusion with an electronic pump. “I found [the pump] wasn’t accurate,” she says, plainly, “and I wrote about it as a nurse.”

An eye for quality

ALUMNI PROFILES | Amy Kyes

Applying advanced knowledge Her quest for quality would become the hallmark of her career. After she graduated, she eventually made her way to Milwaukee where she began working at Froedtert Hospital. According to Kyes, at the same time the Centers for Disease Control and Prevention came out with a recommendation that hospitals create dedicated teams to improve results in hospital settings. “That’s a trend—nurses with advanced knowledge driving quality and safety outcomes,” she explains.

At Froedtert, Kyes was tasked with creating a special team for vascular access, which is the insertion and maintenance of intravenous lines in patients. “I have a dedicated team with advanced knowledge, and we are responsible for all vascular access care at our large teaching hospital,” she says.

While an IV seems like a basic component of a hospital stay, Kyes explains that nurses don’t come out of nursing school automatically knowing how to properly insert one in veins that can vary widely in terms of their quality. “There was a study that showed that nurses who don’t place IVs all the time have about a 45 percent success rate,” she asserts.

For anyone who has spent time as a patient in the hospital, that figure might seem unacceptably low, and Kyes knew her team could do better. Using best practices from the Infusion Nurses Society and evidence-based nursing that she learned during her University of Phoenix program, she created a model of nursing with the goal of “finding the right line every time.” She and her team of 25 evaluate patients early in their hospital stay so they can insert the correct IV line based on a patient’s medical condition, medications and disease state. “We can whittle it down to just a few highly trained people managing the line,” she adds.

Quality checkpoints Kyes also created “Thank you for thinking of my veins,” a peer training program that educates nurses at Froedtert about proper placement and care of IV lines. “We provide on-boarding for all new hires at our institution,” she says. “They’re educated using the training modules on our website.”

Her team instructs patients on what they should look for when someone is handling their IV lines. “We teach [patients] to make sure that anyone who comes in washes their hands and has a mask on,” Kyes says of the added safeguard. “This is a model that prevents infection.”

She’s even developed an electronic medication documentation system with the hospital’s pharmacy that contains links to 75 medications that can be given intravenously. When administering drugs, nurses must use their handheld computers to document the event, and during this process the computer will alert them about the IV guidelines for those drugs. Because

certain medications require different kinds of IV access—peripheral IV versus a central line—this tool helps ensure that the nurse uses the correct IV line, thus preventing potential complications.

“We’ve embedded this into our electronic system as a best practice. It’s another quality measure,” says Kyes.

While Kyes is a pioneer at Froedtert, the idea of specialized vascular access teams is nothing new. “They’ve been around since the 1930s, and they’ve gone in and out of favor,” she explains. She takes great satisfaction in her leadership role helping nurses excel. “Part of our mission is to help train the next generation of nurses,” she says. “I’m very proud of that.”



“I have a dedicated team with advanced knowledge, and we are responsible for all vascular access care at our large teaching hospital.” Amy Kyes, MSN ’98

Measurable results She should be. Her team boasts an accumulative 98 percent success rate with their lines and has had zero insertion-related infections. Though she’s been recognized for her contributions with the Wisconsin Nurses Association 2010 Faces of Nursing award, for Kyes the greatest payoff comes from leading her team as they help patients together. “I have very high standards,” she admits, “because we are taking care of someone’s [family].”

Homeward bound This year, Kyes is planning to move back to her home state of Michigan to spend more time with family. This includes her beloved Jack Russell terrier, Charlie, whose life she saved after she found him nearly

unconscious one day. “I used my stethoscope and found he had a very low heart rate,” Kyes remembers. “I rushed him to the local pet emergency hospital where he was diagnosed with Addison's disease.” She tends to his special needs at home after taking care of her human patients at the hospital.

In her next role, she hopes to continue to innovate ways for nurses to contribute to quality care for patients. “I got to lead this awesome team and develop a model of care that I think could be popular across the country,” she says. “I’m very proud of what I’m leaving behind.”

phoenixfocus.com 37

ALUMNI PROFILES | Amy Kyes

At home, Kyes devotes time to caring for Charlie, her six-year-old Parson's Jack Russell terrier.


Fuselier, who has been in the finance industry for 25 years, holds five degrees, including two masters and one doctorate. She also volunteers with Junior Achievement, helping young people find their own path to excellence.

MODEL BEHAVIOR Seeing young girls who need a role model—someone who looks like them—move up in the finance industry, motivated me to choose my career.

ONE STEP AHEAD I navigate career trends by [continuing my] education, taking challenging assignments, stepping out of my comfort zone, teaching in my field of discipline and staying connected with the community.

DREAM GIG To open an Urban Prep School for girls in the Chicago area, creating an environment where young girls can learn the importance of self esteem, empowerment, problem solving, critical thinking and decision making.

CLASS OF

’09Dr. Christine Fuselier Doctor of Management ’09

Vice president of card and statement processing, HSBC North America;Professional advisor, DePaul University; Founder, PEC Inc. consulting firmIllinois


phoenixfocus.com 39

Mack has always loved helping people. In her current role in public service, she finds joy in delivering information that can help someone who may be facing a crisis. In the future, she would like to work for herself, helping at-risk women transitioning from jail, drug and mental rehabilitation so they can be assets to the community.

ON STAYING RELEVANT I navigate career trends by reading, taking classes and staying informed about new software that can help enhance my position and skills to bring about better performance.

BEST ADVICE Stay motivated and activated not only to stay in tune with the current trends, but also to be well [versed] to handle the demand of change.

FOLLOW THROUGH The greatest personal satisfaction is always being a finisher in everything.

THE NEXT BIG THING Communicating effectively to empower and change lives through positive influence.

CLASS OF

’05LaTarsha Mack Bachelor of Science in Management with a concentration in Business Administration ’05

Administrative assistant, City of Fort LauderdaleFlorida

ALUMNI PROFILES


First Place My degree has impacted my life by allowing me to really comprehend that the only person standing in the way of my happiness, success and peace was me! All things are possible, and my life has been reborn! There is tremendous freedom found in knowledge.

Jeannie M. Bladlund-Ferrara, BS/COM-MS ’11

Second Place As a teen mother who had my daughter a week before I graduated high school, I decided that I wanted to earn a master’s degree by the time I was 30. At the age of 29, I completed my master’s degree and made my dream come true. My daughter, who is now 11, asked what degree is after a master’s. I said “a doctorate,” and that is where she is setting her goal. My degree has not only encouraged those around me but has also made me realize that, if I put my mind to something, I can and will accomplish it! I believe my degree allows me the opportunity to fulfill the rest of my dreams. Anything is possible if you dream big and work hard!

Crystal Tafoya, MBA ’11

Third Place I have been an alumna of the University of Phoenix since 2004. Gaining an understanding of research methodologies during my doctoral studies was fundamental to my success. Since graduating, the search for meaning about my existence materialized in my research practice and technical innovations.

Brenda Nelson-Porter, DM ’04

Honorable Mention Hello, my name is Misti McDaniel, and I am a Phoenix! My daughters were my inspiration for enrolling in the University of Phoenix Online. I joined UOPX in May of 2008, and I completed my associate degree in 2010. After taking a two-week break, I went directly into my bachelor’s [program] and I am now three classes away from completion. UOPX has changed my life. I know now that I can do anything I set my mind to!

Misti McDaniel, AAHA-AR ’10

Photo by Mitch Kloorfain

I am a Phoenix Facebook contest“How has your degree impacted you?” A couple of months ago, we asked alumni on our Facebook page to submit a photo along with their response to this question. These are the top three photos, as chosen by our Facebook fans, but there are dozens more in our Facebook photo album. We encourage you to like our page and check them out at facebook.com/uopxalumni.

Thanks to everyone who participated. Be sure to keep checking our Facebook page for more exciting opportunities to connect with alumni.

phoenixfocus.com 41

Near or far, you’ll find a Phoenix wherever you are.European Reception June 8, 2012All University of Phoenix alumni are invited to a special reception in

Heidelberg, Germany, on June 8, 2012. Connect with fellow alumni

for an evening of fun and networking.

Date: Friday, June 8, 2012 Time: 6–8 p.m. Venue: Arthotel Heidelberg Grabengasse 7 69117 Heidelberg

Make your reservation today. +49 (0)6221-7050670

+1 (800) 333-5305

europeanalumni.eventbrite.com


The BUZZWe want to celebrate you in our alumni announcements. Share your story and be part of “The Buzz.” Email us at [email protected].

Published by alumni

The Dialysis Handbook for Technicians and Nurses By Oscar Cairoli

Oscar Cairoli, Master of Arts in Organizational Management (MAOM) ’99, presents a handy tool to nurses and technicians in the dialysis field. The Dialysis Handbook for Technicians and Nurses reviews functions of the kidney, access for hemodialysis, blood chemistries, signs and symptoms, potential problems in hemodialysis, secondary problems of renal failure, diagnostic studies, dialysates and dialyzers, hemodialysis equipment, water systems, history, dialysis acronyms and other useful information for practitioners. The handbook is a useful reference for new nurses or technicians and seasoned professionals alike. The Dialysis Handbook for Technicians and Nurses is available through amazon.com.

MyInteriorDesignKit By Kerrie Kelly

Kerrie Kelly, Master of Business Administration (MBA) ’02, packages an experiment in interactive learning through MyInteriorDesignKit multimedia kit and companion text. Rather than giving static facts and endless pages of text, users are introduced to the core topics of interior design through the real experiences of successful industry professionals. Learners are engaged and challenged through virtual field trips to suppliers and videos designed to simulate decision making activities and encourage learners to think like designers. MyInteriorDesignKit is available through amazon.com.


Dream Watchman: Quest for the Missing Talisman By Tina Roberts

Tina Roberts, Master of Management (MM) ’08, takes readers on an epic journey in the first book of her Dream Watchman trilogy. The story is set in modern-day Los Angeles, but also transports readers back to the 17th-century world of warlocks and sorcerers, bringing together all the magical elements of a fantasy story. The adventure begins when Emily Rollins, a fashion industry executive, unknowingly inherits an ancient talisman and unearths a family curse that has been buried for more than 200 years. Dream Watchman: Quest for the Missing Talisman is available as a hard copy or e-book through amazon.com and sbpra.com/TinaRoberts.

Divorced, Now What?: A Recovery Plan for Divorced Women with Children By Emma S. Grant

Emma S. Grant, Master of Science in Nursing (MSN) ’04, offers tips and words of wisdom to assist today’s divorced woman. She covers many important topics, including overcoming feelings of failure, lack of companionship, creating and maintaining a household budget and celebrating life. Divorced, Now What? is available through amazon.com.

phoenixfocus.com 43

THE BUZZ

recognition

ArizonaPhoenixPaul Corens, Master of Business Administration (MBA) ’02, completed two years of service as president of the nonprofit Phoenix Police Citizens Academy Alumni Association. He was recently elected as a board member of the nonprofit Arizona Hemophilia Association, where he serves on the finance and fundraising committees.

ConnecticutmonroeDean Davis, Master of Science in Computer Information Systems (MSCIS) ’03, has created the the most widely used Computer-Based Training (CBT) web-based training service for IT personnel in organizations worldwide for the world of Linux, Unix and Open Source Technologies. Davis currently serves as CEO and chief instructor for LinuxCBT.com in Stamford, Connecticut.

Delawaremiddletown Michelle Mack-Williams, Bachelor of Science in Health Administration (BSHA) ’09, was awarded a YMCA Adult Achiever Award. The award recognizes African American leaders in business and industry. Mack-Williams, a member of Dover Federal Credit Union’s Board of Directors, and other recipients were honored at the annual Black Achiever Awards at the Chase Center on the Wilmington riverfront. CNN’s Soledad O’Brien was the guest speaker. Mack-Williams works in clinical research for the biopharmaceutical company AstraZeneca. She is also a board member of Connecting

Generations, which establishes mentor relationships between young people and adults.

GeorgiamariettaAl Smith, Bachelor of Science in Business with a Concentration in Management (BSB/M) ’03, a transition coach who helps individuals get jobs, has announced plans to expand his coaching business to include webinars at his company. The webinars are based on Smith’s 8-step methodology of Introspection, Targeting, Branding/Marketing, Online Presence Positioning, Implementation & Follow-through, “Paradigm Interview” techniques, Negotiation and creating a “Network for Life.”

Illinois Chicago Erik Frederick, Master of Health Administration (MHA) ’09, has been named chief operating officer at Weiss Memorial Hospital, one of four Vanguard Health System-owned medical facilities in the Chicago market. Frederick joins Weiss from another System hospital, Baptist Medical Center in San Antonio, Texas, where he has been director of operations since 2007, supervising more than 100 employees in the areas of facility engineering, safety, security, emergency management, biomedical engineering, environmental services and sterile processing.

North Carolina Charlotte Samuel Lee Baez, Bachelor of Science in Business with a Concentration in Management (BSB/M) ’11, has been selected as an honored member of the Biltmore Who’s Who Executive and Professional Registry. The selection recognizes Baez’s commitment to excellence in education. Baez currently teaches middle school career technology and business at Walter G. Byers School. He is also a member of the Veterans of Foreign Wars, and speaks at local schools about his life and the military, where he served four years. Baez is currently pursuing his master’s degree in education and technology and hopes to open a nonprofit organization for struggling youth and teen parents.

PennsylvaniamalvernDanielle Lechette, Bachelor of Science in Business with a Concentration in Administration (BSB/A) ’03, has been named a Cambridge Who’s Who Professional of the Year in Strategic Purchasing. As a senior buyer for the Jacobs Engineering Group, Lechette performs field services relating to capital equipment projects and information technology. Lechette became involved in her profession after serving in the U.S. Air Force in support of Operation Desert Shield and Operation Desert Storm from 1991 to 1992. She received the Air Force Commendation Medal from the U.S. Air Force in 1992, as well as a Joint Service Achievement Medal and another Achievement Medal in 1991.



2011 Paying it Forward® Scholarship recipients

The University of Phoenix Alumni Association congratulates the 30 recipients of the 2011 Paying it Forward® scholarships. These 30 future students were nominated by UOPX alumni and will have the opportunity to fulfill their educational goals through full-tuition scholarships to complete a UOPX undergraduate degree program of their choice. The Paying it Forward program was created in 2006 to celebrate the University’s 30th anniversary and to provide continued access to higher education. The alumni who nominated the 2011 recipients had the privilege of playing a role in the educational advancement of a friend or loved one. To the right is a list of the 30 scholarship recipients and their alumni nominators.

A special thanks goes out to the committee consisting of alumni (who did not nominate) and UOPX staff who selected the recipients. For more information, visit the Paying it Forward website at phoenix.edu/payingitforward.

The 2012 applications will be accepted beginning in the fall.

Scholarship recipients Alumni nominatorsAlex Lopez . . . . . . . . . . . . . . . . . Job CastellanosAngela Kearns . . . . . . . . . . . . . . Cristina KearnsAnthony Kessler . . . . . . . . . . . . Lynn HogarthBrandi Browning . . . . . . . . . . . Mykah KuiphofBrian Franshaw . . . . . . . . . . . . Tonya FranshawCatrina Larsen . . . . . . . . . . . . . Pamela TaylorCharlene Henderson . . . . . . . . Regina Rock Charles Butler Jr. . . . . . . . . . . . Dionne ButlerCharles Jeter . . . . . . . . . . . . . . . Judith BonnerChristie Collins-Bauer . . . . . . . Dave CalviColleen McMillen . . . . . . . . . . . Maureen RaffertyDanielle Law . . . . . . . . . . . . . . . Kenneth QuigleyDarin Adams . . . . . . . . . . . . . . . Doug HaycockGregory Hampton . . . . . . . . . . . Pola HamptonJames Liermann . . . . . . . . . . . . Rose MontanoJason Lewis . . . . . . . . . . . . . . . . Doriane LewisJeni McCullough . . . . . . . . . . . . Pamela RobinsonJina Williams . . . . . . . . . . . . . . . LaKeila JacksonKara Manor . . . . . . . . . . . . . . . . David CarsonKaren Widlowski . . . . . . . . . . . M. Elisa PonsellKimberly Class . . . . . . . . . . . . . Camilla Peterson-DeVriesLyron Woodard . . . . . . . . . . . . . Gwyn GardnerMarilyn Mendez . . . . . . . . . . . . Heidi MendezMark Phillips . . . . . . . . . . . . . . . Gillian PhillipsMatthew Fenton . . . . . . . . . . . . Candi ReidNancy Arreola . . . . . . . . . . . . . . Mary CarterRachael Phillips . . . . . . . . . . . . Aisha Jill MorganRick Riazzo . . . . . . . . . . . . . . . . Kimberly RiazzoShellie Foster . . . . . . . . . . . . . . . Rose GalbreathVaughn Burrows . . . . . . . . . . . . Laquita Burrows

2011 Paying it Forward® Scholarship recipients

phoenixfocus.com 45

University NewsYOUR UNIVERSITY | University News

nobel Prize honors women leaders As part of her current research on women’s leadership, Apollo Research Institute Vice President and Managing Director Dr. Tracey Wilen-Daugenti joined the world’s leading intellectuals at the 2011 Nobel Prize ceremonies in Oslo, Norway, in December. This year’s Nobel Prize Committee recognized several prominent women for their contributions to social justice. Three women received the Nobel Peace Prize: Liberian activist Leymah Gbowee, organizer of the Women in Liberia Mass Action for Peace movement; Liberian President Ellen Johnson Sirleaf; and Tawakkol Karman, a leader of the Arab Spring uprising in Yemen. In addition, during the same week, CNN named Robin Lim as Hero of the Year. Lim is an organizer of clinics providing free health care to pregnant and birthing women in Indonesia.

As part of a large ongoing study on women in the 21st-century workforce, Apollo Research Institute researchers have interviewed more than 80 high-ranking executives, entrepreneurs and other women leaders to gather data on leadership styles, mentoring, education, career planning, work-life balance and other vital topics. The study will be published in 2013. Women business owners, community and corporate leaders (director level and above) are invited to contact [email protected] and visit apolloresearchinstitute.com for information.

Above: Apollo Research Institute Vice President and Managing Director Dr. Tracey Wilen-Daugenti

academic report offers a glimpse of the university The fourth Academic Annual Report is now available at Phoenix.edu. The 2011 Academic Annual Report is divided into two sections. The first section is devoted to current issues in higher education and how the University responds to them. This year’s report reviews the need for technology that increases access and mirrors the technology students will find in the workplace. The second section, The Scorecard, presents a review of how University of Phoenix students rate their experience and how they compare to their counterparts at other institutions in the United States. The 2011 Academic Annual Report gives the reader insight to the academic health of the University of Phoenix.


Public notice regarding University of Phoenix comprehensive evaluation University of Phoenix will undergo its regularly scheduled comprehensive evaluation for continued accreditation with the Higher Learning Commission in the 2011-2012 academic year. The institution’s last comprehensive review occurred in 2002. All accredited institutions are required to undergo such an evaluation at least once every 10 years.

The Higher Learning Commission site team will be in Phoenix, Arizona, March 12–14, 2012, and will subsequently visit University campuses and other locations across the country to evaluate the University’s fulfillment of its mission and compliance with the Commission’s standards and Criteria for Accreditation.

The University invites members of the public to share comments and/or opinions with the Commission for the purposes of this visit. Comments should address substantive matters related to the quality of the institution or its academic programs. Comments will be considered in the initial phase of the review if received by February 12, 2012. All comments must be received by June 30, 2012 in order to be included in the evaluation process.

Comments must be made in writing and sent to the following address:

Public Comment on University of Phoenix The Higher Learning Commission 230 South LaSalle Street, Suite 7-500 Chicago, IL 60604-1411

The public may also submit comments on the Commission’s website at the following address: www.ncahlc.org/Information-for-the-Public/third-party-comment.html


University News

noticePublic

phoenixfocus.com 47

Community RelationsYOUR UNIVERSITY | Community Relations

allstate employees earn their uoPX mBas together In March 2010, nine Allstate employees began pursuing their MBA’s together. The Allstate Corporation cohort program, an employee development initiative between the University of Phoenix and Allstate, was conducted at Allstate’s regional office in Hudson, Ohio, where the team met on a weekly basis. The commencement ceremony for the cohort graduates was held in December at the Sheraton Suites hotel in Akron, Ohio. As Allstate and UOPX renewed their academic partnership in January, enrollment for the 2012 cohort is currently underway.

Teacher of the Year winners award uoPX scholarships to deserving students In January, University of Phoenix hosted a dinner in Dallas for the Teacher of the Year award winners from each state and their state coordinators as part of the National Teacher of the Year program, a project of the Council of Chief State School Officers (CCSSO). Dr. Meredith Curley, Dean of the College of Education, surprised attendees by announcing that each state’s Teacher of the Year would be awarding the Teaching it Forward scholarship to an individual of their choice. The Teaching it Forward® scholarship program allows each Teacher of the Year to select a deserving individual to receive a full-tuition scholarship to University of Phoenix for a bachelor’s or master’s degree program.

Above: Allstate Corporation cohort members celebrate graduation.


notice



Campus News

madison Campus sponsors events to recognize youth The Madison Campus continues to support the Boys & Girls Club of Dane County (BGCDC) through monetary donations and involvement in local events. Recently, the campus sponsored the 2011 Youth of the Year competition, with Campus Director Briana Houlihan participating as a judge. The competition is an annual event that recognizes BGCDC members for their leadership at the Club as well as their drive to further their education. The Campus also helped sponsor the Urban League’s 2012 Annual Martin Luther King Jr. Youth Recognition Breakfast in January where nearly 200 Dane County middle and high school students of color were presented with the Outstanding Young Person Award.

Above: Briana Houlihan, campus director, and Michael Johnson, CEO of the Boys & Girls Club of Dane County, present a scholarship check to the 2011 Boys & Girls Club Youth of the Year award winner.

maryland Campus promotes education through Junior achievement The Maryland Campus donated $40,000 that will directly support BizTown, a mock campus shop that allows students to role play job functions of University staff, and Finance Park, a mock cyber city that teaches students about financial budgeting. Since December 2011, the Maryland Campus has actively participated with Junior Achievement of Central Maryland through donation drives and charitable efforts. Among the activities, a group of 21 Maryland Campus staff members attended a BizTown event where participants were able to spend time with local 5th graders who learned about banking, finances, the value of a dollar, and how to effectively run a city and a business. The mock campus is modeled after an actual campus and role players will advise potential students on the value of an education. Finally, the campus was proud to donate 22 computers and monitors to the organization to help support their training needs.

The La Palma Learning Center celebrates grand opening with a ribbon cutting In January, the La Palma Learning Center in Southern California hosted a lively grand opening celebration and faculty mixer. The staff welcomed more than 130 attendees and 60 faculty members including La Palma Mayor Henry Charoen, Mayor Pro Tem Steve Hwangbo and local chamber members, city officials, business leaders, community members, alumni and students, along with Ms. La Palma and her court. Campus Vice President Kendra Angier presented the Mayor of La Palma with a key to the new learning center and accepted certificates and commendations from city dignitaries and area chambers of commerce.

Above: Southern California Campus Vice President Kendra Angier presents La Palma Mayor Henry Charoen with the key to the La Palma Learning Center.

phoenixfocus.com 49

YOUR UNIVERSITY | Campus News

uoPX Campuses remain committed to Boys & Girls Clubs across the country Two Boys & Girls Club branches got a memorable gift from their local University of Phoenix locations. In November 2011, the New Orleans Campus teamed up with the Covington Learning Center to renovate a reading nook in the Slidell Club, along with the Club’s computer room. Jason Morgan, campus director, also had computers donated to the Club. Across the country in Denver, 70 volunteers from the Colorado Campus built a reading room at the Boys & Girls Club Cope Branch. The volunteers donated a total of 400 hours, transforming the space into a warm and welcoming place for the children and staff. Following the renovation, volunteers from the Colorado Campus Quality Work Life Committee delivered more than 300 donated books along with chocolate milk and cookies to the kids.

Above: New reading room at Denver Boys & Girls Club Cope Branch.

Bay area Campus alumni enjoy an evening of speed networking In January, the Bay Area Campus hosted 31 local alumni at Cocina Poblano in Northern California. The group enjoyed lots of conversation and the campus’ first ever speed networking activity. The event gave alumni the opportunity meet and connect with one another, with participants spending two to three minutes one-on-one with each of the other professional attendees. Through speed networking, alumni can make more business connections in a day than most make in a month, and leave with a list of new professional contacts.

Above: Oakland Learning Center enrollment representatives pose with alumni at the Bay Area Campus speed networking alumni event.


17Cincinatti exclusive alumni receptionContact [email protected]

19Bay AreaBay area Career Workshops8:30 a.m. to 3 p.m.University of Phoenix Campusesbaycareerworkshops.eventbrite.com

RaleighCareer Workshop: Your BrandCareer Fair12-5 p.m.Brier Creek Learning Center8045 Arco Corporate Drive, Suite 100Raleigh, NC 27617-2010

April Commencements21Central Valleysave mart Center2650 E. Shaw AvenueFresno, CA 93710

22AugustaJames Brown arena601 Seventh Street August, GA 30901

Events

April

3PittsburghCareer Workshop: Your Brand5:30-8 p.m.Pittsburgh Campus6 Penn Center West Pittsburgh, PA 15276uoppittsburgh.eventbrite.com

4Dallas Career innovation 2012 9 a.m. to 3 p.m.Sheraton Downtown Dallas400 N. Olive StreetDallas, TX 75201

14South Florida Career Workshops: resume essentials, informational interviewing, Your Brand6-8 p.m.Kendall Learning Center13400 SW 120th StreetMiami, FL 33186-7440

Tulsa Career Workshop: resume essentials 10 a.m. to 12 p.m. Tulsa Campus 14002 East 21st Street, Suite 1000 Tulsa, OK 74134 resumeessentialstulsa.eventbrite.com

16Kansas CityCareer innovation 20129 a.m. to 3 p.m.Westin Kansas City at Crown Center1 East Pershing RoadKansas City, MO 64108careerinnovation-kansascity.eventbrite.com

21Bay AreaCareer Workshop8:30 a.m. to 3 p.m.Oakland Learning Center 1200 Clay Street Oakland, CA 94612-1400

25IdahoYour Brand Career Workshop 5:30-7:30 p.m.Idaho Campus1422 South Tech LaneMeridian, ID 83642-5114 yourbrandidaho.eventbrite.com

26ChicagoLeadership Circle with President mikhail Gorbachev5-9 p.m.Venue SIX10601 S. Michigan AvenueChicago, IL 60605leadershipcircle-gorbachev.eventbrite.com

May2AtlantaCareer Workshop: Your Brand6-8 p.m.Macon Learning Center6055 Lakeside Commons Drive, Suite 200Macon, GA 31210-5777


phoenixfocus.com 51

YOUR UNIVERSITY | Events

MayCommencements4West Michigansunshine Community Church3300 East Beltline Grand Rapids, MI 49525

5Asia Military Campus: GuamTop o the marFor more information contact [email protected]

Eastern WashingtoninB Performing arts Center720 W. Mallon Avenue Spokane, WA 99201

Phoenixuniversity of Phoenix stadium1 Cardinals Drive Glendale, AZ 85305

Utahmaverik Center - West Valley City3200 South Decker Lake Drive (at 2200 West) West Valley City, UT 84119

6Puerto RicoPuerto rico Convention Center100 Convention BoulevardSan Juan, PR 00907

12 Asia Military Campus: Mainlandnew sanno HotelTokyo, JapanFor more information contact [email protected]

Kansas City independence events Center 19100 E. Valley Parkway Independence, MO 64055

Oregonmemorial ColiseumOne Center Court Portland, OR 97227

San Diegosan diego Convention Center111 West Harbor Drive San Diego, CA 92101

19Asia Military Campus: Koreadragon Hill LodgeYongsan Army GarrisonSeoul, KoreaFor more information contact [email protected]

AustinCedar Park event Center2100 Avenue of StarsCedar Park, TX 78613

Southern ArizonaJW marriott starr Pass resort3800 W. Starr Pass Boulevard Tucson, AZ 85745

CincinattiCintas Center1624 Herald Avenue Cincinnati, OH 45207

19NashvilleTennessee Performing arts Center: Jackson Hall505 Deaderick Street Nashville, TN 37243

Northern Nevadareno-sparks Convention Center4590 S. Virginia Street Reno, NV 89502-6013

Western WashingtonKent shoWare Center625 W. James StreetKent, WA 98032

WichitaCentury ii Convention Center225 W. Douglas Concert Hall Witchita, KS 67202-3100

26Asia Military Campus: OkinawaButler officer’s ClubCamp ButlerOkinawa, JapanFor more information contact [email protected]

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