the Care Certificate

Learners Name

Organisation

Start Date

THE CARE CERTIFICATE Training Portfolio

Evidence of Learning All learning requirements for the Care Certificate can be recorded in this portfolio.

On successful completion of this Portfolio, the Care Certificate can be awarded.

of 30 © Careskills Academy 2020

Contents Standard 1 Understand your role ...................................................................................................................... 2

Standard 2 Your Personal Development............................................................................................................ 4

Standard 3 Duty of care ..................................................................................................................................... 5

Standard 4 Equality and Diversity ...................................................................................................................... 7

Standard 5 Work in a Person-Centred Way ....................................................................................................... 8

Standard 6 Communication ............................................................................................................................. 10

Standard 7 Privacy and Dignity ........................................................................................................................ 11

Standard 8 Fluids and Nutrition ....................................................................................................................... 13

Standard 9 Awareness of Mental Health, Dementia and Learning Disability ................................................. 14

Standard 10 Safeguarding Adults .................................................................................................................... 16

Standard 11 Safeguarding Children ................................................................................................................. 19

Standard 12 Basic Life Support ........................................................................................................................ 19

Standard 13 Health and Safety ........................................................................................................................ 20

Standard 14 Handling information .................................................................................................................. 23

Standard 15 Infection Prevention and Control ................................................................................................ 24

Assessment for Written Questioning............................................................................................................... 24

Health and Care Worker Review, part 1 .......................................................................................................... 25

Health and Care Worker Review, part 2 .......................................................................................................... 26

Development Plan. ....................................................................................................................................... 26

Observations of Practice .................................................................................................................................. 27

Mandatory Training ......................................................................................................................................... 29

Online Knowledge Assessment ........................................................................................................................ 30

Completion of the Care Certificate .................................................................................................................. 30


Standard 1 Understand your role (1.1b, 1.1d, 1.2b, 1.2d, 1.3b, 1.3c, 1.4a, 1.4b)

1. What does the National Code of Conduct say about how your care and support practice should be?

2. What are your organisations aims and objectives?

3. Describe how your own experiences, beliefs and values will help you to deliver positive care and

support

Learner’s note: Before answering any questions please make sure you have downloaded this document and do not forget to continually SAVE your work


4. Explain how your working relationships are different from personal relationships

5. Give 4 examples of professional relationships that you might form at work and the positive impact

that these will have on an individual you support.

Other people How they might support the individual

6. Why are policies and procedures important in an organisation?


Standard 2 Your Personal Development (2.1c, 2.2d, 2.2e, 2.2i)

7. Explain the importance of receiving constructive feedback about your work

8. List the sources of support that you can get from people or meetings

Supportive People Supportive Meetings

9. How can Reflective Practice help you in your role?


Standard 3 Duty of care (3.1a, 3.1b, 3.2a, 3.2c, 3.3a, 3.3b, 3.3c, 3.4a, 3.4b, 3.4c, 3.5d)

10. Complete the questions in the table below:

How would you define the term ‘Duty of Care’?

How will you demonstrate a ‘Duty of Care’ in your role?

11. If an individual wanted to do something that you think is unsafe, how would you deal with this,

whilst taking their rights into consideration?

12. What is your understanding of the following, and how can you avoid these situations?

Incident Adverse Event

Errors Near Misses


13. Read the scenario on the screen entitled ‘Handling a Complaint’ and demonstrate what your

response would be in practice by completing the table below

What is the individual complaining about?

What is your immediate response to the individual?

What is the importance of learning from complaints?

Where can you obtain guidance about handling complaints?

Who will advise you on complaints?

Who do you submit your record of the complaint to?

14. What law and regulations apply to reporting incidents, adverse events, errors and near misses?


Standard 4 Equality and Diversity (4.1a, 4.1c, 4.2c, 4.3a, 4.3b, 4.3c)

15. Explain what the following terms mean

Equality

Diversity

Inclusion

Discrimination

Deliberate Discrimination

Inadvertent Discrimination

16. How can you reduce the likelihood of discrimination, in your role?


17. Identify a range of sources where you can get guidance on equality, diversity and inclusion

Standard 5 Work in a Person-Centred Way (5.1a, 5.1c, 5.2a, 5.2b, 5.2c, 5.5d, 5.6a)

18. How will you put person-centred values into practice and promote dignity in your day-to-day work?

19. Answer the following questions on Care Planning

Why is it important to have information on an individual’s background?

Why should Care Plans be updated regularly?


20. What is the benefit of Advance Care Planning?

21. How would you know that an individual is in pain or discomfort?

22. How will you demonstrate that you are person-centred and promote an individuals self-esteem?


Standard 6 Communication (6.1a, 6.1c, 6.2a, 6.2b, 6.3a, 6.3b, 6.4b, 6.4c)

23. List a range of methods and styles that can support communication difficulties

24. Why is it important to observe and be receptive to an individual’s reactions when you communicate

with them?

25. When are an individual’s communication needs and preferences usually planned and established?


26. Complete the questions in the table below

27. Complete the questions below about confidentiality

What legislation and regulations are relevant to confidentiality?

When you would need to pass information on?

Standard 7 Privacy and Dignity (7.1a, 7.1b, 7.1c, 7.3a, 7.3c, 7.3d, 7.5a, 7.5b, 7.5c, 7.5d)

28. How will you maintain the privacy and dignity of an individual when supporting them?

What are barriers to communication? How can you reduce these barriers?


29. Identify 2 situations where an individual’s privacy and dignity could be compromised, and how you

would stop this from happening

30. How will you support an individual to make informed choices, without influence?

31. How can you enable an individual to maintain positive relationships with their family and friends?

Situations that could arise How I would stop this from happening


Standard 8 Fluids and Nutrition (8.1a, 8.1b, 8.1c, 8.1d)

32. What is the importance of Food Hygiene?

33. What are the signs and symptoms of poor nutrition and hydration?

34. How can you promote good nutrition and hydration?


Standard 9 Awareness of Mental Health, Dementia and Learning Disability (9.1a,9.1b, 9.1c, 9.2b, 9.3a, 9.4a, 9.4b, 9.5a, 9.5b, 9.6a, 9.6b, 9.6c)


Mental Health Needs e.g. Psychosis, Depression, Anxiety

Dementia Learning Disability

How might an individual feel if they had the following conditions?

How might these conditions influence their care needs?

36. How can the Social Model of Disability put positivity into a disabled person’s life?


37. Describe the adjustments to care and support that can be made to help the individuals in the

scenarios below

Michael hasn’t been outside his house for a few months due to anxiety. He is very anxious about travelling on a bus but needs to attend a hospital appointment in 2 weeks.

Sally gets confused about taking a shower in the mornings, and often refuses help because she is convinced that she already has had a shower. Her personal hygiene has deteriorated.

Sam has communication difficulties and has become very withdrawn since she recently moved into a shared house with 3 other people.

38. Describe how the following legislation and legal frameworks promote human rights and give equal

life chances to individuals with mental health issues, dementia or learning disabilities

Human Rights Act 1998

Data Protection Act 2018 and the General Data Protection Regulation

Care and Support Statutory Guidance


Mental Capacity Act 2005


What do the following terms mean?

Capacity Consent

Why is it important to assume capacity, unless there is evidence that the individual lacks capacity?

Standard 10 Safeguarding Adults (10.1a, 10.1c, 10.1d, 10.1e, 10.1f, 10.1g, 10.1h, 10.2a, 10.2e, 10.2f, 10.3a)

40. Explain what the following terms mean

Safeguarding

Harm

Restrictive Practices


41. List the main types of abuse with their possible indicators

42. Why might the situations described below increase the likelihood of an individual experiencing

abuse and neglect?

Having a care service in their own home

Being cared for in a residential setting

Type of Abuse Possible Indicators


Experiencing a mental health issue

Having communication difficulties

43. How can you help reduce risks and the likelihood of abuse in your role, and how can the complaints

procedure help with this?

44. What should you do if you suspect abuse, or witness a colleague using unsafe practice?


Standard 11 Safeguarding Children (11.1)

45. Describe what your responsibilities are for Safeguarding children and young people, explaining any

further training that you need, if you directly support children

46. List the laws that protect children

Standard 12 Basic Life Support (12.1)

47. Explain the Basic Life Support Training that you should undertake for your workplace


48. What does Basic Life Support involve?

Standard 13 Health and Safety (13.1a, 13.1d, 13.2a, 13.3a, 13.4b, 13.4c, 13.5a, 13.5c, 13.6b, 13.7a, 13.7b, 13.8a, 13.9a, 13.9b,13.9c)

49. Identify the legislation that relates to health and safety in your workplace

50. What practical training, relating to Health and Safety, should you undertake before carrying out

certain tasks?


51. What are the risks involved in the following tasks, and how can you help manage them?

52. If there was an accident or sudden illness in the workplace, what would you do?

Risks Managing the Risks

1. Supporting an individual to move in a hoist

2. Supporting an individual with taking their medication

3. Supporting an individual to deal with their soiled bed linen



Once trained in Medication practice, what support duties can you carry out?

Give 2 examples of Healthcare tasks that you are not allowed to perform

54. What security measures should be in place to protect you and the individuals you support

55. Answer the following questions about Fire Safety

What can you do in the workplace to prevent fires from starting or spreading?

What should you do in the event of a fire?


56. What are you allowed to do and NOT allowed to do in the event of an emergency where first aid is

required?

CAN do CAN’T do

57. What are the common signs and triggers of stress, and how can you manage the situation if you are

stressed yourself?

Standard 14 Handling information (14.1a, 14.1b)

58. Identify the key pieces of legislation that apply to handling information and what you should do to

protect an individual’s data.

The laws that protect information What I can do to protect information

Signs Triggers I will manage by…


59. What security should be in place for records and why is it important to have secure systems?

Standard 15 Infection Prevention and Control (15.1a, 15.1c, 15.1e)

60. Complete the questions in the table below about Infection Control

What is the main way an infection can get into the body?

How might your health and hygiene pose a risk to individuals you support?

How should you handle infected waste or soiled linen?

Assessment for Written Questioning Standard 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

Questions 1-6 7-9 10-14 15-17 18-22 23-27 28-31

32-34 35-39 40-44 45-46 47-48 49-57 58-59 60

Questions requiring actions by learner

Assessor Feedback

Assessor name Assessor signature


Health and Care Worker Review, part 1 This review can replace the Care Worker’s first supervision meeting. Discussion is required for the criteria

listed below and if satisfactory the learner can be marked as competent and knowledgeable.

(1.1a, 1.2a/c, 1.2f, 1.3a, 1.4d, 2.2a/b, 2.2f, 3.5d/e, 5.1b, 5.4b/c, 5.6d, 6.4a, 7.2d, 7.4d, 7.6b/c, 8.2/3e,

9.3b, 10.1b/c/k, 10.2b, 13.1e, 13.2/3/5/8b 14.1d)

The learner has been given a copy of their job description Yes No

The learner can: (√)

Describe their main duties and responsibilities

Explain their role in Safeguarding

Explain the importance of working in agreed ways

Explain what to do if they spot an error

Explain what confidentiality means in their role

Explain the security measures for visitors entering the workplace

Explain the importance of person-centred care

How their own views can impact on an individual

Explain what they can’t do until they have completed full Moving and Handling training

Explain the Healthcare tasks that they can’t perform

Explain how they would discuss concerns in a team meeting

Ask the learner to explain how they would report concerns about the following: (√)

An individual’s unmet needs

An individual’s spiritual and emotional wellbeing

Confrontation in the workplace

Agreed ways of working

Health and Safety risks

The learner can explain where they would get advice about the following: (√)

Health and Safety

Safeguarding

Resolving Conflicts

The learner has the required level of literacy, numeracy and communication skills to carry out their role

Yes No

If the answer to the above is ‘No’ they have been supported to access help with these skills

Yes No

If the answer to the above is ‘No’ explain the reasoning for this


Health and Care Worker Review, part 2

Development Plan. (2.1b, 2.1d, 2.1e, 2.2c, 2.2h, 2.2g)

To be completed by the Learner

What has your learning and development experience been like so far?

Is there anything that you are not sure about, where you need further explanation or guidance?

What are your long term professional goals and aspirations?

To be completed by the learner and their line manager together

Learning and Development Aims Timescale for achievement

Date of Review

Line Manager name

Line Manager signature


Observations of Practice

2. Communication and Support(This observation can be carried out when making any of the other required observations)

Standards: 1.1c, 1.4c, 4.2b, 5.6b, 5.6c, 5.7a, 6.5a, 6.6a, 6.6b, 7.2a, 7.2d, 7.6c, 14.1c (√)

Agreed ways of working demonstrated

Demonstrated good partnership working e.g. with nursing team, family, carers

Interaction with the individual/s was respectful of their preferences

Attitude and behaviour promoted individual/s emotional and spiritual wellbeing

Person-centred values demonstrated

Demonstrated good use of verbal communication e.g. tone, position, volume

Demonstrated good use of non-verbal communication e.g. eye contact, body language, pictures, signs

Ensured that any communication aids/technologies were clean and working e.g. hearing aids

Knew how to report any concerns about the plan of care and support to the appropriate person

Maintained appropriate confidentiality and respected privacy

All records current, complete, accurate and legible

Comments:

Date: Observer name

Observer position Observer signature

1. Basic Life Support(The following observation is permitted as a simulation exercise during First Aid practical training and the

learner should be signed off as competent by a qualified First Aid Trainer)

Standard: 12.1 (√)

Demonstrated how to perform Cardiopulmonary Resuscitation (CPR)

Comments:

Date: Trainer name

Trainer position Trainer signature


4. Moving and Handling

Standards: 5.3a-b, 5.5a-d, 5.6c, 7.2a-b, 7.4a, 7.6a, 8.3e, 10.1j, 13.3c, 14.1c, 15.1b (√)

Suitable clothing and footwear worn

Knowledgeable in the Care Plan and Risk Assessment for moving the individual

Washed hands, ensuring own cleanliness and hygiene prior to move

Environment prepared adequately and discomfort or distress minimised for the individual

Moving equipment safe, clean and checked for good working order

Appropriate assistance in place i.e. 2nd person for hoist use

Consent gained from individual for the move

Individual encouraged to contribute to the moving process; their independence maximised

Comfort of the individual checked throughout the move

Communicated well throughout the move, including any coordination with a 2nd person

Dignity and privacy respected throughout the move

Environment restored correctly after the move

Any issues or concerns discussed and reported appropriately

All records current, complete, accurate and legible

Comments:

Date: Observer name


3. Nutrition and Hydration

Standards: 8.2a, 8.2b, 8.2c, 8.2d, 8.3a, 8.3b, 8.3c, 8.3d, 8.3e (√)

Drinks left in easy reach

Drinks refreshed regularly

Drinks offered in accordance with Care Plan

Support and encouragement to drink given

Nutritional products left within easy reach

Food provided at appropriate temperature for individual to eat

Appropriate utensils provided for individual to eat with

Support and encouragement to eat given

Knew how to report any concerns to the relevant person, regarding nutrition and hydration

Comments:

Date: Observer name



Mandatory Training The following mandatory training courses have been completed by the learner and they have been given the required knowledge, understanding and practical skills for these subjects:

(√)

Moving and Handling

Medication Practice

Safeguarding Adults

Safeguarding Children (if required)

Infection control

Food Hygiene

Fire Safety

First Aid

Other mandatory subjects required by the organisation (please list, if applicable):

Date: Line Manager name

Line Manager position Line Manager signature

5. Medication

Standards: 5.4c, 5.5c, 7.6c, 8.3e, 13.5c, 13.6b, 14.1c, 15.1b (√)

Demonstrated good hand hygiene

Knowledgeable in the Care Plan and Risk Assessment for the individual’s medication

Gained consent from the individual to support with medication

Prepared adequate aids required by the individual to take their medication

PRN offered to the individual, if appropriate to do so

Ensured working area was prepared correctly for medication support

Checked information on the MAR and medication labels matched correctly

Correct medication was given at the correct time to the individual

Medication administration recorded correctly on the MAR; PRN record completed, if appropriate

Able to explain what to do if there are any medication errors

Medication returned to agreed storage facilities

Comments:

Date: Observer name



Online Knowledge Assessment

Completion Score: ____%

Retake Required Yes No

Discussion with line manager to complete knowledge gaps Yes No

Learner competent in knowledge required Yes No

Comments:

Date: Line Manager name

Line Manager position Line Manager signature

Completion of the Care Certificate

Learner Declaration (√)

I have completed the written questions and confirm it is my own work

I have completed my online training and assessment for the care certificate

I have completed the required mandatory training for my role

Date: Learner name

Learner position Learner signature

Registered Manager Declaration (√)

The learner has completed and achieved the required criteria for the Care Certificate

The learner has completed the required mandatory training for their role

The learner is competent to carry out their role and responsibilities

The learner has successfully achieved the Care Certificate

Date: Manager name

Manager position Manager signature

Assessors Guidance: learner’s must score 80% to pass their online assessment. If less than 80% is scored then the learner should retake. As questions are mapped to criteria if less than 100% is scored then knowledge gaps can be identified in the learner analytics, See Careskills User Guide page 24.

the Care Certificate

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Transcript of the Care Certificate