The Candidate Experience Awards: Recognizing Employers With The Best Candidate Experience

Recognizing Employers With The Best Candidate Experience

The Candidate Experience Awards:

100,000 - 68,000 – 40,000 – 18,000 – 300 – 50 – 6

The Driving Force

When it Begins

You may measure the impact directly:

- Your revenue.- Your access to quality candidates.- Your compensation strategy.- Your hire conversion rate.- Your new hire time to perform.- Your retention.- Your company’s performance.

The Candidate Experience WILL affect them all indirectly.

ROI

If the candidate experience is important…

….ask them

The State of Affairs

Source: CareerXroads survey, 2010

59.3%…CONDUCT FOCUS GROUPS of NEW HIRES.

69%…SURVEY FINALISTS.

ONLY 5%…HAVE EVER SURVEYED A SAMPLE OF ALL CANDIDATES

52.7% (RECRUITERS) HAVE APPLIED TO THEIR

OWN JOBS

ONLY 7%…HAVE EVER ATTEMPTED TOMYSTERYSHOP

The State of Affairs

2003 - Vinnie BoombotzCredit and Collections Supervisor

2004 - Gold E. LocksMarketing Assistant

2005 - Josh RandallRecruiting Team Leader

2006 – Ted E. BaerAdministrative Assistant

2007 – Morris (M.R.) GoodbarMBA Graduate

2008 – James (Jim) Knee CricketSales

2009 – William B. BagginsAccounting

2010 – Jack CoostowEnvironmental Technician

2011 – Chris KringleSecurity Systems Programmer

Mystery Shopping

James Knee CricketWoodstown, NJ [email protected]

Mystery Shopping

…Get FeedBack

...Give Evidence Candidates Are Welcome.…Align Communication To Candidate Preferences…Make Recruiters Accessible…Answer ‘Why’…Provide Relevant Content…Demonstrate Respect.

Specifically:- Acknowledge Interest- Promise Closure- Provide Next Steps- Guarantee Privacy & Data Protection- Communicate Closure- Deliver on Status, Feedback and Guidance

Mystery Shopping

84% Acknowledged Chris when he Applied

32% Informed Chris when he was NOT selected

Mystery Shopping

Apr 5 Hi Chris,

Thank you so much for giving us the opportunity to consider you for our Information Security Engineer position at Zappos.com, Inc. or its affiliates.

I wish I had better news for you, but after reviewing your background and experience against the position requirements, we just felt that there wasn't a strong enough match.

I really appreciate the time you took to apply and know how time consuming and stressful a job search can be.

Please know that we will definitely keep your information on file for future potential matches and wish you the best in the meantime.

Respectfully, Tonya ShtarkmanThe Zappos Family Recruiting Team

Mystery Shopping

Candidate Experience Awards 2011

- 100’s- 58’s- 33’s- 5- 12,000- 23


Under 50024%

500-2,5007%

2,500-10,00033%

10,000-25,00011%

25,000-100,00020%

100,000+4%

What is your organization's total North American employee population?

Company Profile Survey Results

Under 1034%

10-2525%

25-5011%

50-1009%

100-2009%

Over 20011%

How many people are [directly] involved in North American recruiting?

Less than 10019% 100-200

6%

200-50017%

500-100021%

1000-250013%

2500-500011%

5000-10,0007%

10,000-25,0004%

25,000-75,0002%

What were your total North American new hire numbers in 2010?


11-2512%

26-10050%

101-25029%

> 2509%

How many Candidates Apply?

< 90%10%

75-90%24%

50-75%34%

25-50%22%

10-25%10%

How many Candidates are not Qualified?

Company Survey Question: How many Candidates apply and how many are NOT qualified?


Company Survey Question: What communication takes place between your company/recruiter and candidates who submitted UNQUALIFIED applications.

10%

24%

31%

10%

26%

Nothing, the original response when the application was submitted clearly stated that we will only get back to candidates 'we are interested in'.

Recruiters are not required to respond but some do based on their judgement that the applicants might qualify in the future or be qualified for other jobs, etc.

Recruiters are required to respond with a standard 'thank you but...' using scripts that suggest the position has been filled or that more qualified candidates are being con-sidered.

Recruiters are required to respond to all unqualified candidates with some feed-back.

Other (please specify)

Other


Candidate Survey Question: Which of the following statements most closely represents your experience?

I received an email from a

"do not reply" address notify-

ing me I was not being con-

sidered.

I received a phone call from a re-

cruiter notify-ing i was not being consid-

ered..

I was provided a link where I could check the status of my applica-

tion.

I received an email from a

recruiter noti-fying me I was no longer be-

ing considered.

None of the above.

Other (please specify)

0.0%5.0%

10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%50.0%


The Candidate Experience Awards: Recognizing Employers With The Best Candidate Experience

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