Company Profile

www.thecallbpo.cominfo@thecallbpo.com

O�ce # 4, 3rd Floor 20-B North Star Plaza Rehmanabad, Rawalpindi, Pakistan+92 (51) 831 2428+92 (331) 515 4241

We are a US based, global provider of customized outsourcing solutions and pro-prietary technology to small and medium sized businesses. With an existing em-ployee base, our domain expertise and breadth of services encompass Contact Center / BPO, Software Technology and Managed IT Services.

WHO ARE WE?

The Call BPO has been started with a mis-sion to deliver our services embedded with a success mantra Across the Globe. We belie-ve that we will successfully execute our mission by capitalizing on our core strengths and adhering to key organizational initiatives.

To achieve our vision WE:

Understand our clients’ business.Leverage our infrastructure.

Drive performance.Focus on business pro�t and drivers.

Have a "can do" attitude.

At The Call BPO Our vision is “To remain competitive and cost-e�ective and to utilize our expertise in composite products to provide the absolute best value as measured by quality, cost, delivery, and innovation.

We help clients accelerate revenue growth, improve operational e�ectiveness and dramatically increase customer satisfaction levels, while reducing costs. We have a unique capability to provide a diverse range of BPO solutions across industry verti-cals from our global locations, thereby providing our clients with highly customized solutions that e�ciently and e�ectively serve your product and service needs.

WHY CHOOSE US?

The Call BPO o�ers many services that can help you to accomplish your goals quickly and e�cient-ly. By outsourcing, corporations get immediate results through reduced costs in o�ce space, energy resources, technology, hardware, human resources and much more. With The Call BPO, Clients can rest assure that they are getting pre-mium services. Our focus remains on delivering quality and professionalism to our clients and their customers.

HOW CAN YOU BENEFIT?

Strengthen clients’ competitive positionProvide access to scalable operations and

on-demand resourcesEnsure best practices, skills, and technology

Allow organizations to focus on their core businessCORE BPO to Reduce costs, how?

Improving productivity and operational e�ciencies

BENEFITS:

The Call BPO started with Outbound Services for local clients and grew up its com-petencies to handle inbound and IT enabled services in a faster pace. Today The Call BPO supports Clients' from US, South America, UK, Canada & Local clients across Pakistan in the �elds of Customer & Technical Service, Digitization, Market Research & Survey (KPO), Data Transcription & many more for the esteemed clients.

Our Services

An e�ective customer care strategy can actually decrease your reliance on customer acquisition. We provide inbound call center services for clients that require high quality

24 x 7 x 365 service. Our superior scheduling model allows us to provide round-the-clock coverage without sacri�cing service levels. We o�er customized pro-grams tailored to the client's speci�cations and “technology with a personal touch” to help you with your Inbound Call Center needs for start-up programs, test campaigns,

over�ow on nights and weekends, and ongoing small to medium-sized direct response marketing campaigns.

Customer Care Inbound:

Our range of inbound Call Center Services includes:

Sales Support (Up-sell and Cross-Sell)Order Booking

Answering / Relay ServicesCustomer Retention / Win back

Customer SupportHelpdesk Service

Query Handling Service

Outbound telemarketing can be a great way to leverage your marketing e�orts and �nd high quality leads that are ready to buy. Outbound Telemarketing is believed to be a very powerful, cost-e�ective and pro�table sales tool in today’s marketplace and we are experienced in a wide variety of industries. The Call BPO outbound services enable clients to enhance their market share and expand presence in their target markets in both B2C and B2B spaces.

Outbound From lead generation and product sales to database enhancement and management. The Call BPO outbound call center has been developed to handle all of your outbound needs. The key to opening the doors to buyers and decision makers on outbound telemarketing calls is getting by the gatekeepers: receptioni-sts, secretaries and attendants: automated and human. We can get your message through these barriers to the right people.

Telemarketing Outbound:

Our range of Outbound Call Center Services includes:

Appointment SettingClient retention and appreciation calls

Target Speci�c Lead GenerationMarket Surveys

Tele-SalesTele-Marketing.

Lead GenerationUp and Cross-selling

Welcome CallsService Satisfaction Follow-ups

O�ce # 4, 3rd Floor 20-B North Star Plaza Rehmanabad, Rawalpindi, Pakistan+92 (51) 831 2428+92 (331) 515 4241

www.thecallbpo.cominfo@thecallbpo.com