The Business of IT - Cory Heiden - Final
-
Upload
cory-heiden -
Category
Documents
-
view
231 -
download
0
Transcript of The Business of IT - Cory Heiden - Final
2
Chemtura Key Facts
Global specialty chemical company listed on the New York Stock Exchange/Euronext (“CHMT”)
Committed to global sustainability and engineering chemical solutions that meet our customers evolving needs.
Manufacture products in 11 countries and sell in more than 100 countries
Our products are used as components to make other end-use products stronger, safer and more efficient
More than 2,500 employees around the world
2013 sales of $2.2 billion*
Global Headquarters Philadelphia, Pennsylvania
* 2013 net sales of $2.2 billion reflects discontinued operations treatment for the completed sales of the Antioxidants and Consumer Products businesses
We are committed to grow a global portfolio of leading specialty chemical businesses, committed to innovation and the creation of value for our stakeholders
3
Major End Markets Served
Synthetic Base-stocks
Lubricant Additives
Synthetic Finished Fluids
Hot-cast Pre-polymer Urethanes
Urethanes Coatings
Product Types Industry
• Automotive• Aviation• Marine• Refrigeration• Steel• Specialty
Industrial• Oil & Gas• Recreational• Electronics
Industrialization
Sustainability
Flame Retardants
Brominated Performance Products
Organometallics
Product Types Industry• Electrical &
Electronics• Building and
Construction• Energy• Fine Chemical• Transportation• Industrial
4
History: Pre-Chemtura
Looms, industrial dyes, specialty
chemicals
Rubber chemicals, agricultural
chemicals, polymer additives, petroleum
additives & lubricants, urethanes
Bromine, bromine products, flame retardants, agricultural products, polymer additives, pool & spa chemicals, homecare products, fluorochemicals, and optical monomers
Carbon black for tires, polymer additives, silicones … specialty chemicals
Uniroyal1890s
Crompton & Knowles1830s
Witco1920s
Chemtura 2005
(formerly Crompton in 2000, formerly
CK Witco in 1999)
Great LakesChemical Co.
1930s
In 2005, Great Lakes Chemical Co. becomes a subsidiary of Chemtura through merger.
In 1996, Uniroyal Chemical Company, Inc. was acquired by Crompton & Knowles
In 1999, Crompton & Knowles and
Witco merged to become what is now Chemtura
5
Chemtura: Since 2005
Divested 2010
Divested 2013
Divested2013
Divested 2014
Divestitures maximize the value of the divested businesses, return value to shareholders, and transform Chemtura into a pure-play industrial specialty chemical company better positioned for organic growth.
Fully Acquired 2013Light emitting diodes
Acquired 2006Esters, finished fluids
Chemtura2014
PVC AdditivesBusiness
AO/UV Business
Consumer ProductsBusiness
Industrial Performance Products and Industrial Engineered Products
ChemturaAgroSolutions
DayStarMaterials,
LLCKaufman Holdings
Baxenden
Acquired 2008Specialty polyurethanes
6
SAP at Chemtura
Re-implemented SAP in 2009 Multiple SAP Systems from various acquisitions left highly customized processes
Chemtura moving to a Shared Services environment
Implemented Chemical Industry Best practices (tried to stay “out of box”)
SAP Landscape Core R/3: SD, MM, PP, QM, PM, FICO, EHS
BW/BO
APO
PI
Many Interfaces: Hyperion, IT2, TM1, SFDC, etc.
Core R/3 System is 7 TB
7
The Perfect Storm…
In Two Years we Divested 3 business: AO/UV
Consumer Products
Chemtura AgroSolutions
While Outsourcing to HCL Applications
Infrastructure
Desk Side Services
Service Desk
Network
And Implementing Major Transformations Built 3 Datacenters plus Disaster Recovery
Redesigned Citrix
And many more…
Sapphire
2015 topic
A topic for
another time
© 2000 Warner Bros. Pictures
8
The Aftermath of the Storm…
CEO Experience: Very Happy
Lots of Money in Bank
Shareholders delighted
Chemtura Experience Company
▪ Stranded Cost Management was key focus
▪ IT No Longer Seen as Partner but as a Vendor
▪ All IT projects other than Divestitures stopped
▪ Frustration with IT over outsourcing
IT▪ No Customer Focus (CEO was customer)
▪ Core IT processes were Broken
▪ Under investment in Applications and Infrastructure
▪ Leadership Turnover
▪ IT worked in Silos (Chemtura and Outsourcer)
For IT to Succeed it Must be Run Like a Business © 1964 United Artists Television
(SS Minnow):
9
IT Goal: Transform IT into a Strategic Business Partner
Align IT to meet Customers needs Help business navigate the new reality of reduced capacity, shared resources and
lower budgets
Work with business to help them prioritize the most critical sets of activities
Be customer focused in everything we do
Move focus from operational to transformational (Value Delivery)
Rebuild infrastructure & capability Targeted investments to upgrade infrastructure
Focus precious internal IT talent into high value activities such as architecture and business capability enablement
Investments to stabilize the environment
Critical software version upgrades. Obsolete underleveraged software.
Operationalize Core IT Processes – Outsource operations to a partner Demand Management
Portfolio Management
Asset Management
Project/Program Management
Financial Management Tightly controlled investment model to put dollars where there is real return
Chargeback mechanism
Out of the Ashes We Rise…
10
Chemtura’s Approach
Customer Alignment Reorganize IT and establish BRM function
Retained team works on value projects, outsourcer operations
Deploy a Business Aligned IT Strategy
ELT Portfolio Management Process
Develop 3 year roadmaps for all systems
Financial Management Budgeting
Resource Unit Reductions, portfolio rationalization (HW/SW)
Contract negotiations
Drive project costs down
Transparency Complete Transparency (show warts and all)
Dashboards
Cust
omer
Alig
nmen
t
Run IT Like a Business
Finan
cial
Man
agem
ent
Tran
spar
ency
Proc
ess M
anag
emen
t
Perfo
rman
ce
Mea
sure
men
t Go
vern
ance
Cust
omer
Alig
nmen
t
Finan
cial
Man
agem
ent
Tran
spar
ency
11
Chemtura’s Approach
Process Management Operations Stability
Solid Project Management
Strong CAB
Well run Critical Incident Management
Demand Management for non-Project work
Performance Measurement ROI on projects and services provided
Monitor key IT statistics
Develop measures showing how IT adds value to the business
Governance Vendor governance
Internal IT process governance
Business escalations
Cust
omer
Alig
nmen
t
Run IT Like a Business
Finan
cial
Man
agem
ent
Tran
spar
ency
Proc
ess M
anag
emen
t
Perfo
rman
ce
Mea
sure
men
t Go
vern
ance
Proc
ess M
anag
emen
t
Perfo
rman
ce
Mea
sure
men
t Go
vern
ance
12
It’s a Journey…
It’s a Long Road ahead and we are just getting started
When success is achieved the benefits are plentiful:
• IT is perceived as a valuable partner, not a cost center
• Transparency as to IT costs and the services provided
• Greater customer service and loyalty• IT quality improvements• Increased staff productivity• Better staffing and outsourcing decision-making
13
Questions…