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The Business Computing Imperative: Delivering End User Productivity and IT Control
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Dell World 2014 Business Client Imperative Kirk Schell, Vice President & General Manager of Commercial Client Products Brett Hansen, Executive Director of Client Solutions Software Dell World 2014
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As technological and social trends are changing the end user computing landscape, IT leaders are challenged like never before to answer end users’ growing demands. At the same time, they're also grappling with everyday pain points of enabling data access and managing a growing number of devices. We discuss how to protect data as it follows end users, how to drive efficiencies in systems management and how to deliver a reliable end user experience. Learn how Dell can help you redirect time spent on maintenance and troubleshooting to more strategic projects.
Transcript of The Business Computing Imperative: Delivering End User Productivity and IT Control
Dell World 2014
Business Client Imperative
Kirk Schell, Vice President & General Manager of Commercial Client Products
Brett Hansen, Executive Director of Client Solutions Software
Dell World 2014
Dell World 2014
Business Client Imperative
Kirk Schell, Vice President & General Manager of Commercial Client Products
Michele Kopp, Director of Client Solutions Software
Dell World 2014
Dell World 2014
Only Dell offers complete end-to-end solutions
Services, Software & Peripherals Workspace-as-a-Service, consulting, deployment, support,
managed services and a complete S&P ecosystem
Networking
Storage
Servers
Cloud
Management
Security
Tablets
Thin/Zero clients
Personal computers
Infrastructure Software End points
Only Dell does all of this!
Dell World 2014
Dell has the TOTAL client solution for customers
most secure | most manageable | most reliable
backed by ProSupport
Wyse Precision OptiPlex Latitude/Rugged Venue Pro
Services + Products + Software + Accessories
Dell World 2014
Our strategy is working
Easy to choose, buy & own
12.8% YoY growth for total WW PCs in CYQ2
#1 in flat panel displays
worldwide
90%+ CSAT on Dell ProSupport, Configuration, Deployment & Education Services
311% YoY growth in Client Security Solutions
Dell Workstations #1 in NA
#1 in thin clients worldwide
Dell World 2014
Addressing top IT concerns
Endpoint security solutions that protect your data wherever it goes, without disrupting IT or end user processes
Exclusive client systems management technologies that drive efficiencies throughout the PC lifecycle
Products designed, tested and engineered to deliver a flawless customer experience every time
Secure Manageable Reliable
Dell World 2014
Why are businesses prioritizing data security?
average amount paid following a security breach, up from $5.4M in 2013.3
the cost per lost or stolen record increased over the last year from $188 to $201.3
87% of organizations have experienced a security breach in the last 12 months.1
>75M records have been compromised this year in approximately 568 breaches.2
$201 $5.9M
!
$49K $
of IT security breaches can be attributed to human elements.5
70%
average value of a lost laptop > 80% value is due to data breaches.4
Dell World 2014
Providing holistic end-user protection Securing the evolving perimeter…
Better with your clients
Evolving endpoints
Increased data
Increasingly dangerous threats
Increased compliance
Meeting end-user
expectations
Malware Prevention Proactively protect users and data against daily threats
Centralized Management Simple set & administer policy & manage compliance
Authentication
Ensure only authorized users have access
Data Protection Protect data no matter where end users take it
Dell World 2014
We offer the most secure PCs and tablets…
Encryption Authentication Malware prevention
Highest level full disk encryption commercially available
Deploy encryption up to 5x faster, saving over 3 hrs/PC
Only cloud data encryption solution that keeps IT 100% in control of data
Dell Data Protection | Encryption
Dell Data Protection | Protected Workspace
Dell Data Protection | Security Tools
Exclusive support for contactless smart cards and FIPS-certified TPM
Malware protection on every commercial PC to stop zero-day malware in its tracks
Dell World 2014
Dell’s end user security business is accelerating
2012 2013 2014
3X YoY license growth
Dell Devices Protected with DDP • 1 device every 2 seconds • 30 devices every minute • 1600 devices an hour • 39000 devices a day
Dell World 2014
A day in the life of the IT Admin
The morning challenge: 200 new systems need to be handed to new employees this afternoon after their new hire orientation.
8AM The afternoon challenge: Check on systems deployed six months ago across the globe. The IT admin who set up these systems is out sick.
1PM
Configure Deploy Monitor Update
8AM | 9AM 10AM | 11AM | 12PM 1PM | 2PM 3PM | 4PM | 5PM
Imagine configuring 200 new systems for recent hires, or delivering driver patches for 10,000 systems across your national network?
Dell World 2014
The most manageable client portfolio… Faster Deployments Less steps with simple and easy to use free automation tools
Integrated monitoring Power manager, Inventory tracking for HW & SW, warranty
5 Generations of updates Full support over the depreciated lifetime
Native PowerShell integration Dell is the first OEM to offer a PowerShell Provider for BIOS management
Exclusive Intel vPro extensions • Allows out-of-band remote management for one-to-many • Remote BIOS and battery management, and hard drive wipe
$5,700
77% Fewer steps to updates
drivers
Cost savings for every 100 PCs and improved productivity
966
Managed driver & BIOS items 110
Platforms supported for 5
generations
13 Seconds to update bios
Dell World 2014
Dell provides one solution for your clients
End users demands
Protecting data
Controlling costs Most secure and manageable clients with
embedded security and simplified management
Secure file-level data encryption
Secure mobile access to VPN
Secure behavioral AM protection
Managed tablet/ SP app & data container
Client Solution Suite One source to procure, deploy and support
Comprehensive device & app management
“Better-together” integrations across software & with clients
$
Dell World 2014
Dell provides one solution for your clients
End users demands
Protecting data
Controlling costs Most secure and manageable clients with
embedded security and simplified management
Client Solution Suite One source to procure, deploy and support
$
Introducing extended 1-year trials on Dell clients:
• KACE Command Express 1000
• Sonic Wall Mobile Access
• Dell Mobility Manager
• Protected Workspace
15 Dell World 2014
…and Dell endpoints are more reliable than ever
Qualification Reliability testing Support
95% Commercial EUC devices that have zero parts dispatched in year one
90% Latitudes without a dispatch
10M Commonly used keys keystroke threshold
50K Torsion test threshold for laptop screen and base
115M+ Systems supported by Dell Services
60% Higher NPS scores than the industry average for Dell ProSupport customers
The only top-tier vendor with a rugged portfolio
<1% Failure rate on cloud client endpoints.
40K+ dedicated services professionals active in 167 countries
16 Dell World 2014
Dell Global Support & Deployment Services
Support Services
Experts, insights and ease
Deployment Services
150+
55
11M
195+
Keeping you connected and productive
Phone/online availability*
From factory to desk – integrated & ready to work
Languages spoken
Giving you freedom to focus on what matters most
55% Reduced PC deployment costs using Dell-optimized deployment
Countries supported
Systems configured annually
3rd party software vendor relationships
Dell ProSupport Customer Satisfaction Rate
24 X 7
40,000+ Team members – direct and indirect
90%+ Systems supported
113M+
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Los Angeles Police Department Dell Rugged Solutions
Challenge • Needed an integrated mobile computing
solution for their police cruiser fleet that would connect officers to mission critical data in the field
• Solution needed to survive thermal extremes as well as high vibration in mobile environments
Dell World 2014
Results
• Innovative trunk-mount solution enabled officers to safely access incident report data, dispatch systems, and communication infrastructure while keeping the cruiser cabin clear of equipment
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JTG Daugherty Dell Rugged Solutions | Mobile Computing
Challenge
• Needed effective team collaboration to analyze large data sets and simulate complex engineering models and race setup parameters
• Ability to perform in the garage and track-side where the environment is dynamic and unpredictable
Dell World 2014
Results
• Rugged reliability allowed team to be faster and more efficient at the track while collaborating with resources off-site
• Workstation grade performance allowed complex simulations to be run more quickly and enabled faster decision making and a 1st place win
“In addition to the reliability benefits we’ve seen with Dell’s rugged systems, Dell has
also helped us to speed up our processing power when we run race simulations.”
- Brian Burns, Crew Chief
19 Dell World 2014
Richard Childress Racing / JTG Daugherty Engineering Command Center
20 Dell World 2014
Engineering/Race Operations terminals
21 Dell World 2014
Multi-screen command center display and dashboard
22 Dell World 2014
Command Center Infrastructure
23 Dell World 2014
Latitude Family: New thinner & lighter portfolio
24 Dell World 2014
New Latitude 5000 Series: Thinner, lighter, and addition of 12” form factor
25 Dell World 2014
Latitude 12 7000 Series: World’s most secure Ultrabook™
26 Dell World 2014
New Latitude 13 7000 Series 2-in-1: The world’s most secure 2-in-1 without compromise
27 Dell World 2014
OptiPlex Micro: The world’s most manageable & flexible commercial desktop PC
28 Dell World 2014
Dell Precision M3800: The world’s thinnest, lightest, 15” mobile workstation
29 Dell World 2014
Latitude Rugged Portfolio: Class-leading dust and water protection for extreme work conditions
Dell World 2014
Thank you.
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