The Buried Treasure of Stakeholder Requirements Deb Marshall, CBAP Columbus Chapter IIBA BAPDD...
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The Buried Treasure of Stakeholder Requirements Deb Marshall, CBAP Columbus Chapter IIBA BAPDD September 14, 2012
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Transcript of The Buried Treasure of Stakeholder Requirements Deb Marshall, CBAP Columbus Chapter IIBA BAPDD...
The Buried Treasure of Stakeholder Requirements
Deb Marshall, CBAP
Columbus Chapter IIBA BAPDDSeptember 14, 2012
The Buried Treasure of Stakeholder Requirements2012 Columbus IIBA BAPDD
September 14, 2012
Presentation Objectives
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To answer the following questions:
What are Stakeholder Requirements
How to recognize a Stakeholder Requirement from other requirements types
Why eliciting Stakeholder Requirements is important to the success of a project
The Buried Treasure of Stakeholder Requirements2012 Columbus IIBA BAPDD
September 14, 2012
What are Stakeholder Requirements?Per the BABOK…
Type Definition
Business Goals, objectives or needs of the enterprise.
Stakeholder Needs, or features, the solution must provide stakeholder(s).
Functional Behaviors and information the solution will manage.
Non-Functional Environmental conditions, or qualities, the system must maintain.
Transition Capabilities of solution to transition from current to desired future state.
A Guide to the Business Analysis Body of Knowledge (BABOK Guide), version 2.0, pp. 5-6©2005, 2006, 2008, 2009, International Institute of Business Analysis. 3
Temporary
WhenWhere
How
What
Why
The Buried Treasure of Stakeholder Requirements2012 Columbus IIBA BAPDD
September 14, 2012
What are Stakeholder Requirements?
Business
Stakeholder
Solution
Copyright © 2010: EBG Consulting IncBuilding Business Capability Conference, October, 2010 4
The Buried Treasure of Stakeholder Requirements2012 Columbus IIBA BAPDD
September 14, 2012Recognizing Stakeholder Requirements
Sample Requirement
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Type
Any user should be able to search by: ISBN, Author, Title, or Subject
Functional
The new system should retain all checkout history per the organization’s record retention policy.
Stakeholder
The system should be available: Mon-Fri 9:00 – 21:00 ET, Sat-Sun 9:00 – 17:00 ET
Non-Functional
Increase checkout speed by 10% Business
The Buried Treasure of Stakeholder Requirements2012 Columbus IIBA BAPDD
September 14, 2012
FeatureCurrent System
New System
Allow access to the claims management system while creating the letter ●
Pre-fill data from the claims management system (system of record) into the letter ● ●
Automatically remove empty fields and accompanying text from letter ●
Consistently insert fraud language across all applicable letter templates ●
Consistently insert brand/marketing messaging based on letter type and recipient ●
Provide print, fax, and email capabilities for distribution of the letter ● ●
Ability to view a finished letter from claims management system ● ●
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Recognizing Stakeholder Requirements
The Buried Treasure of Stakeholder Requirements2012 Columbus IIBA BAPDD
September 14, 2012
Reduce data entry errors by 10% and reduce data entry cycle time by 25%.
Add a button to allow the user to copy data from the prior entry. Don’t let the user tab onto the button.
The system should allow authorized users to copy data from prior entries.
The system should require the user to take a deliberate action to copy data from the prior entry.
7Copyright © 2010: EBG Consulting IncBuilding Business Capability Conference, October, 2010
Recognizing Stakeholder Requirements
The Buried Treasure of Stakeholder Requirements2012 Columbus IIBA BAPDD
September 14, 2012
Why elicit Stakeholder Requirements? Reduce missed / misunderstood requirements
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Uncover hidden or unstated objectives
Increase collaboration, trust, and buy-in
Higher likelihood of providing better solution
The Buried Treasure of Stakeholder Requirements2012 Columbus IIBA BAPDD
September 14, 2012
Group ExerciseBusiness Requirement
During the 2012-2013 school year, take a family vacation when school is not in session. Total cost not to exceed $1,000.
Solution Requirement Fly roundtrip from Columbus, OH to Baltimore, MD
from October 17 – 20, 2012. Stay three nights at a hotel in downtown Baltimore, MD.
Stakeholder Requirement = ???
9
The Buried Treasure of Stakeholder Requirements2012 Columbus IIBA BAPDD
September 14, 2012
Be aware of your own assumptions!
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Ladder of Inference
Source: The Fifth Discipline Fieldbook, Senge et al, 1994
Do Not Assume!!!
ASSUME
The Buried Treasure of Stakeholder Requirements2012 Columbus IIBA BAPDD
September 14, 2012
Group Exercise #2Business Requirement
Participate in the department pot luck with a contribution that is equal in value than other people’s contributions.
Solution Requirement Bring 20 servings of Rice Krispies Treats.
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Stakeholder Requirement = ???
The Buried Treasure of Stakeholder Requirements2012 Columbus IIBA BAPDD
September 14, 2012
In Closing…
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Presentation Objectives:
What are Stakeholder Requirements
How to recognize a Stakeholder Requirement from other requirements types
Why eliciting Stakeholder Requirements is important to the success of a project
Thank You!!!
