THE BEST - litmos.com · Employee Separation, Rightsizing and Layoffs l Practicing Advanced...

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THE BEST OFF-THE-SHELF CONTENT LIBRARY IN THE UNIVERSE (Probably)

Transcript of THE BEST - litmos.com · Employee Separation, Rightsizing and Layoffs l Practicing Advanced...

Page 1: THE BEST - litmos.com · Employee Separation, Rightsizing and Layoffs l Practicing Advanced Retention Strategies l Managing Employee Performance - A Look at Influences and Discipline

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THE BEST OFF-THE-SHELF

CONTENT LIBRARY IN THE UNIVERSE

(Probably)

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02 CUSTOMER SERVICE

02 COMMUNICATION

03 CARE CERTIFICATE

04 CONFLICT MANAGEMENT

05 FCA COMPLIANCE

05 FINANCE SKILLS

06 HEALTH & WELLBEING

08 HUMAN RESOURCES

12 HOUSING

14 I.T. SKILLS

17 LEADERSHIP & MANAGEMENT

06 HEALTH & SAFETY

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24 MARKETING 29 RETAIL

30 SALES MASTERY

31 TOOLBOX TALKS

32 FOOD HYGIENE

Bite-sized animated learning courses and resources.

Studio-based live videolearning courses.

Screencast product training courses.

Bloomberg’s Game Changers

COURSE KEY:

24 60-SECOND SKILLS

25 PERSONAL DEVELOPMENT

27 POLICY &COMPLIANCE

29 PROJECT MANAGEMENT REMEMBER!

All courses are LMS agnostic. Use them in our free LMS or your own. Like a good pair of shoes,

we go with anything.

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Stacy BullockAssistant Head of OD & Training, Central Manchester NHS Foundation Trust

“I am delighted with our experience of Litmos Heroes. 98% of our staff members have enjoyed Litmos Heroes courses; the uptake has been fantastic and that really speaks for itself.”

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Stacy BullockAssistant Head of OD & Training, Central Manchester NHS Foundation Trust

COMMUNICATIONCommunication is more than talking and listening. It’s making the most of meetings, learning how to interview better and generally learning how to actively communicate in the workplace. Learn how to do that with these courses.

Agenda Setting  h

Business Report Writing Skills  h

Interview Skills  h

Making Meetings Matter  h

Manage Meeting Personalities  h

CUSTOMER SERVICEEnsure your staff know how to keep your customers happy. So incredibly happy that they just won’t shut up about happy they are. That’s the sort of happy we’re aiming for here. These training modules help with that.

Identifying and Exceeding Customer Needs l

Mastering the Telephone: Basic Skills l

Handling Customer Complaints l

Excellence in Customer Service l

Five Steps to Problem-Solving and Diffusing Upset Customers l

Is the Customer Always Right? l

Stellar Customer Service Best Practices l

Customer Service Success h

Telephone Etiquette l

Complaint Handling h

Customer Loyalty h

Vulnerable Customer h

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CARE CERTIFICATEWorking in the healthcare sector in the EU has a diverse range of challenges. This course collection is designed to provide your employees with all the necessary, fundamental skills to help them be better equipped at work.

UK/EU AUDIENCE-FOCUSED:

Basic Life Support  h

Communication  h

COSHH Essentials h

Duty of Care  h

Equality and Diversity h

Fire Safety  h

Fluid and Nutrition  h

Handling Information  h

Infection Prevention and Control  h

Introduction to Care Certificate  h

Introduction to Health and Safety  h

Lone Working h

Managing Stress h

Medication and Healthcare Tasks  h

Mental Health Awareness  h

Move and Assist Safely  h

Privacy and Dignity h

Safeguarding Adults h

Safeguarding Children h

Understand your Role h

Working in a Person-Centred Way  h

Working Safely and Securely h

Your Personal Development  h

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CONFLICT MANAGEMENTThere are many potential root causes for conflict—no organization can function if its members do not communicate effectively and understand each other. Few businesses can grow without innovation and refinement. If you understand the common ways in which conflict can bloom, you will be better equipped to prevent conflict from getting in the way of your operations.

Handling Conflicts in Low-Value Relationships  l

Managing Conflict  l

Productive Conflict Resolution - An Introduction  l

Managing Conflict in the Workplace  l

Win-Win Negotiations for Conflict Resolution  l

Understanding Conflict in the Workplace  l

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FINANCE SKILLSWe could all be better with money. This course collection provides a range of critical business skills to help your employees be more confident with accounts, budgeting and more.

Analyse Financial Health with Ratios  h

Finance for Non-Finance Managers  h

How to Maintain a Healthy Cash Flow  h

Income Statements Made Simple  h

The Accounting Equation  h

The Balance Sheet Explained  h

The Cash Flow Statement  h

Budget like a Boss  h

Financial Documents 101  l

Cash Flow: Statements and Logistics  l

Budgeting Basics  l

Capital Budgeting Methods and When to Use Them  l

Costs, Volume and Profits  l

FCA COMPLIANCEOhhh compliance. It doesn’t have to be boring though – even if it is to align with Financial Conduct Authority regulations. These modules help to ensure your staff adhere to strict financial sanctions and treat customers fairly at all times.

UK/EU AUDIENCE-FOCUSED:

Subject Access Requests  h

Treating Customers Fairly  h

UK Financial Sanctions  h

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HEALTH & WELLBEINGHappier and healthier workers make more productive workers, right? Our range of courses help your staff to be more mindful of their health and wellbeing, encouraging them to adopt healthier lifestyle practices.

Be Active  h

Five Ways to Wellbeing  h

Health Eating at Work  h

Kick the Habit  h

The Dangers of Sitting  h

Workplace Hygiene  h

De-stressing your Inner and Outer World  l

Understanding Emotion  l

Reducing Stress - Meditation and Visualization  l

What Can Be Done About Job Stress  l

Stress at Work  l

Stress Management - Taking Care of Yourself  l

Managing Employee Stress  l

What is Stress  l

HEALTH & SAFETYOne of our biggest course catalogues, covering everything from mandatory compliance modules to wider health and safety issues. Keep your workplace and employees safer with this range of training.

CPR Basics for Everyone: Adult and Child  l

Infant CPR Basics  l

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Texting While Walking  h

Bloodborne Pathogens and Your Exposure Control Plan  l

Why Emergency Preparedness Matters  l

Staying Safe in the Workplace  l

Ergonomics: Steps to Minimise Workplace-Related Injuries  l

Wire and Cable Management h

Health and Safety in the Workplace  l

UK/EU AUDIENCE-FOCUSED:

Asbestos Awareness  h

COSHH Essentials  h

Dangers of Sleep Deprivation  h

Driver Safety Awareness  h

DSE Awareness  h

Fire Safety Awareness  h

Fire Warden Essentials  h

Hazard Identification and Risk Control  h

Holding the Handrail  h

Introduction to Working Safely  h

Lone Working  h

Manual Handling h

Mobile Phones and Driving  h

PPE Awareness  h

See It, Sort It, Report It  h

Slips and Trips  h

Speeding on Site h

Reverse Parking h

HEALTH & SAFETY CONT.

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HUMAN RESOURCESWhat is HR? This collection helps to train employees on HR matters including how to deal with grievances, ensure equality and diversity, and business-critical areas such as performance reviews and code of conduct policies

Preventing Workplace Discrimination and Harassment for Employees l

Preventing Workplace Discrimination and Harassment for Managers l

Sexual Harassment Prevention for Employees (Extended) l

What is Diversity and Inclusion? l

Your Unique Diversity in the Workplace l

Identifying Diversity in Others l

Leveraging Diversity and Strengths in the Workplace l

Transgender Protections in the Workplace l

SOX Compliance 101 l

PCI-DSS Compliance Standards l

PCI-DSS Relation to Data Cards and Equipment l

PCI-DSS and Wireless Use l

Global Anti-Bribery and Corruption l

Email Management and Ethics l

Understanding the Code of Conduct Policy l

The U.S. Legal Environment in Human Resources l

Nonverbal Communication and Listening l

Developing a Compensation Package l

Communication Styles and Emotional Intelligence l

Providing Government-Mandated Benefits l

Administration of a Collective Bargaining Agreement l

Working with Unions and Bargaining Breakdowns l

Selecting New Employees - Selection Methods l

Compiling Employee Satisfaction Data l

More Methods for Training Delivery l

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Applying Management Styles in an Organisation l

Directions of Communication in an Organisation l

Analysing Pay Theories l

The Collective Bargaining Process in the U.S. l

Designing a Performance Appraisal System l

Introduction to Employee Assessment l

Understanding Performance Appraisal Methods, Part Two l

Recruitment - Process and Strategy l

Recruitment - Recruitment Law, Part One - IRCA and Patriot Act in the U.S. l

Recruitment Law, Part II - EEO Set of Laws in the U.S. l

Recruitment - Recruitment Strategies, Part One l

Selecting New Employees - Interview Methods and Avoiding Mistakes l

Selecting New Employees - Making the Offer l

Career Development Programs l

Types of Professional Training for Employees l

Health Hazards at Work - Promoting a Culture of Safety and Health in the U.S. l

Health Hazards at Work - Stress in the U.S. l

Health Hazards at Work - Violence and Bullying in the U.S. l

Managing Expatriates - Reducing Stress and Homesickness in the U.S. l

Types of Management Styles in an Organisation l

Deciding on a Pay System l

Determining Internal and External Pay Factors l

Introduction to Compensation and Benefits l

Laws Relating to Pay in the U.S. l

Understanding Performance Appraisal Methods, Part One l

Utilising Job Evaluation Systems l

Selecting New Employees - The Selection Process l

HUMAN RESOURCES CONT.

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Employee Rights - Labour Unions in the US l

Employee Rights - Privacy l

A New Way to Train Employees l

Building Framework for the Development of Training Programs l

The Four Stages of Employee Training l

Training Delivery Methods l

Staffing Internationally in the U.S. l

Exploring the Global Business Environment in the U.S. l

Onboarding - Why You Should Care l

Organising the Performance Appraisal Process and Conducting Appraisal Interviews l

Performance Appraisal System Errors and Legal Considerations l

Maximising Productivity - Accommodations for Employees with Psychiatric Disabilities in the U.S. l

Recruitment - Job Analysis and Job Descriptions l

Recruitment Strategies, Part II l

Employee Retention Strategies - Pay for Performance and Work - Life Balance l

Employee Rights - Job Protection Rights in the U.S. l

Implementing Retention Strategies l

Costs and Causes of Employee Turnover l

Beginning Development for Training Programs l

Completing the Framework for Developing Training Programs l

Dealing With Performance Issues l

Types of Training for Employees l

Understanding and Investigating Performance Issues l

Types of Communication Styles in an Organisation l

Determining International Employee Compensation in the U.S. l

Developing Employees l

Employee Compensation and Benefits l

HUMAN RESOURCES CONT.

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Health Hazards at Work - Cumulative Trauma and Exposures l

International Law for Expatriates in the U.S. l

Providing Voluntary Benefits - Incentive Pay and Paid Time Off l

Pay Types and Considerations l

Current Labour Challenges and Labour Laws in the U.S. l

Human Resources Global Strategies in the U.S. l

Introduction to Labour Unions in the U.S. l

Onboarding - Orientations l

What is New Employee Onboarding? l

Completing and Conducting Employee Performance Appraisals l

Employee Separation, Rightsizing and Layoffs l

Practicing Advanced Retention Strategies l

Managing Employee Performance - A Look at Influences and Discipline l

A Safe Workplace - OSHA and Right-to-Know Laws in the U.S. l

Introducing Human Resource Management l

Unionisation and Corporate Resistance in the U.S. l

Onboarding - Best Practices l

Onboarding - The Power of Day One l

Understanding Performance Appraisal Methods, Part 3 l

Selecting New Employees - Criteria Development and Resume Review l

Selecting New Employees - Testing l

Selecting New Employees - Types of Interviews and Interview Questions l

Introduction to Managing Employee Performance l

Expatriate Selection, Cultural Training and Other Considerations in the U.S. l

UK/EU AUDIENCE-FOCUSED:

HR for Non-HR Managers h

Defining HR h

HUMAN RESOURCES CONT.

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HOUSINGBetter understand the complexities and nuances of the UK Housing sector, including how to keep vulnerable children and adults safe.

UK/EU AUDIENCE-FOCUSED:

Risk and Compliance in the Housing Sector  h

Safeguarding Adults for Housing  h

Safeguarding Children for Housing  h

Affordable and Social Housing  h

HUMAN RESOURCES CONT.Right People/Right Role h

Importance of Training h

Performance Reviews h

Discipline and Grievance h

Effective Absence Management h

Termination of Employment h

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“A rare combination of high quality at a very reasonable cost.” Marion WhittyHead of Learning & Development

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I.T. SKILLSWant your staff to be more technically minded? Introduce your employees to a range of Microsoft applications including Excel, Outlook and Word.

Start Using Powerpoint s

Start Using Outlook s

Start Using Excel s

Start Using Word s

Word 2007 Basic s

Word 2007 Intermediate s

Word 2007 Advanced s

Excel 2007 Basic s

Excel 2007 Intermediate s

Excel 2007 Advanced s

Outlook 2007 Basic s

Outlook 2007 Intermediate s

PowerPoint 2007 Basic s

PowerPoint 2007 Intermediate s

Word 2010 Basic s

Word 2010 Intermediate s

Word 2010 Advanced s

Excel 2010 Basic s

Excel 2010 Intermediate s

Excel 2010 Advanced s

Outlook 2010 Basic s

Outlook 2010 Intermediate s

PowerPoint 2010 Basic s

PowerPoint 2010 Intermediate s

Project 2010 Basic s

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Project 2010 Intermediate s

Visio 2010 Basic s

Visio 2010 Intermediate s

Excel 2003-2010 Upgrade s

Word 2003-2010 Upgrade s

PowerPoint 2003-2010 Upgrade s

Outlook 2003-2010 Upgrade s

Word 2013 Basic s

Word 2013 Intermediate s

Word 2013 Advanced s

Excel 2013 Basic s

Excel 2013 Intermediate s

Excel 2013 Advanced s

Outlook 2013 Basic s

Outlook 2013 Intermediate s

PowerPoint 2013 Basic s

PowerPoint 2013 Intermediate s

PowerPoint 2013 Advanced s

Lync 2013 Basic s

OneNote 2013 Basic s

OneNote 2013 Intermediate s

Publisher 2013 Basic s

Publisher 2013 Advanced s

Visio 2013 Basic s

Visio 2013 Intermediate s

Windows 7 Basic s

Windows 7 Intermediate s

I.T. SKILLS CONT.

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Office 365 Basic s

Office 2016 Basic s

Office 2016 Intermediate s

Office 2016 Advanced s

Excel 2016 Basic s

Excel 2016 Intermediate s

Excel 2016 Advanced s

Outlook 2016 Basic s

Outlook 2016 Intermediate s

Skype for Business 2016 s

Word 2016 Basic s

Word 2016 Intermediate s

Word 2016 Advanced s

PowerPoint 2016 Basic s

PowerPoint 2016 Intermediate s

PowerPoint 2016 Advanced s

OneNote 2016 Basic s

OneNote 2016 Intermediate s

Visio 2016 Basic s

Visio 2016 Intermediate s

I.T. SKILLS CONT.

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LEADERSHIP & MANAGEMENTGood leaders are the backbone to any business. Use this collection to develop and enhance the hard and soft skills of your leaders including delegation, constructive feedback and managing change.

Manage Your Time By Organizing Paperwork l

Constructive Feedback l

Linking Ethical Behavior to Your Organisation's Structure l

Promoting an Ethical Culture in Your Organisation l

Defending Against Reverse Delegation l

Delegating Authority l

Developing Management Skills l

Motivating Your People and Being a Positive Role Model l

Organisation for Efficiency l

Principles of Planning l

Setting Sound Goals l

Time Management for Managers l

Five Tips for New Managers and Supervisors l

Motivation - Ethical Strategies l

A Motivators Tool Kit l

Build Your Team l

Choosing the Best Person for the Task l

Feedback and Non-Verbal Communication l

Introduction to Performance Appraisals and Appraisal Systems l

Management, Communication and Growth l

Motivational Theorists Whose Theories Work in Practice l

Put On Your Manager's Hat l

Quantify Performance Goals if Possible l

Recruiting New People l

Self-Evaluation and Common Pitfalls in Performance Appraisals l

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Speaking and Listening l

Terminating Employees l

The Decision-Making Process, Part One l

The Progressive Discipline Process l

Tracking Progress with Controls l

Working with the Confused Employee l

Employee Motivation and Ethics l

Performance - A Manager's Responsibility l

Business Writing Tips: Make an Outline and a First Draft l

Hire Team-Oriented Employees l

Job Rotation, Motivation and Morale l

Leading A Diverse Workforce, Part One l

Leading A Diverse Workforce, Part Two l

Maslow's Theory of Motivation l

Orientation - Where Do We Go From Here? l

The Decision-Making Process, Part Two l

Types of Organisational Plans l

Organisational Strategy l

Embedding Organisational Culture l

Keys to Lively and Effective Meetings l

Leadership versus Management l

The Four Levels of Management l

Group Decision Making l

Introduction to Discipline l

Making Effective Decisions l

Matching Applicants with Job Specifications and Conducting Interviews l

Work Teams - Some Basic Guidelines l

LEADERSHIP & MANAGEMENT CONT.

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Operational Plans - The Standing Plan l

Changing Organisational Culture l

Management Skills - What Does it Take? l

Motivation and Job Performance l

Business Advantages of an Environmental Management System l

Barriers to Communication Success, Part One l

Barriers to Communication Success, Part Two l

Become an Effective Leader, Part One l

Business Writing Tips - Edit, Rewrite and Say It Right l

Choosing an Interview Format and Considering Legal Issues l

The Disciplinary and Grievances Process l

Creating and Maintaining a Successful Organisational Culture l

Demystifying Management l

Expectancy Theory l

Performance - Goal Setting l

Become an Effective Leader, Part Two l

Tips for Conducting a Performance Evaluation l

Human Resources - The Cornerstone of Successful Organisations l

Implementing the Strategic Plan l

Operational Plans - Budgeting l

Operational Plans - The Single Use Plan l

Tools and Knowledge for Successful Plans l

Changing the Culture of Your Organisation l

Maintaining Organisational Culture l

Minimizing Gossip and Rumor l

Employee Motivation - Job Dimensions l

Rational Decision-Making l

LEADERSHIP & MANAGEMENT CONT.

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We are excited to announce our partnership with Bloomberg. By examining what makes some of the industry top leaders stand out above the rest, this offers future leaders the opportunity to grow and emulate their processes. Bloomberg Game Changers is a series of in-depth conversations with the very people shaping the future of business, illuminating their vision for what comes next. Bloomberg Studios sits down with the biggest influencers in technology and media, from Mark Zuckerberg to Marc Andreessen to Tim Cook, to find out who they are, how they got there, and where they’re going. (Please note, these courses are only for use within Litmos LMS or Litmos Launch LMS.)

Ralph Lauren b

Mark Cuban b

Reid Hoffman b

Warren Buffett b

Magic Johnson b

Richard Branson b

Rupert Murdoch b

J.K. Rowling b

Reed Hastings b

Jeff Bezos b

Anna Wintour b

Craig Newmark b

Marc Andreessen b

Jack Dorsey, Evan Williams, Biz Stone b

Larry Ellison b

Jay-Z b

Henry Kravis b

Sergey Brin, Larry Page b

Jon Stewart b

Steve Jobs b

Mark Zuckerberg b

Satya Nadella b

Nikesh Arora b

Sheryl Sandberg b

Tim Cook b

Steve Ballmer b

Vinod Khosla b

Arianna Huffington b

LEADERSHIP COURSES

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Understanding Motivation l

Evolution of Management l

Extrinsic and Intrinsic Rewards l

Goal Theory l

Managing Change in Your Organisation l

Performance - Coaching Conversations l

The External Environment l

Transitioning to Management - The First Year l

Making a Plan that Works l

Strategic Planning at its Best l

Marketing the Culture of Your Organisation l

Performance - Systems View l

The Theory of Reinforcement l

Top 10 Mistakes of Managers l

Understanding the Impact of Culture in Your Organisation l

Working within the General and Specific Environment l

Leading Team Meetings l

Benefits and Pitfalls of Planning l

Competitive Advantage in Organisational Strategy l

Planning at the Top and Senior Level l

How Perceptions and Expectations Affect Motivation l

Key Tools and Knowledge of Motivation l

Motivating Employees - Performance Incentives l

Motivation - Process-Based Theory l

Identifying Obstacles to Organisational Change l

Motivating Employees - Performance Appraisals l

Motivation-Expectancy Theory l

LEADERSHIP & MANAGEMENT CONT.

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Motivating Employees - Job Design l

Understanding Successful Negotiation l

Identifying the Culture of Your Organisation l

Motivation - Need-based Theories l

Creating and Maintaining the Culture of Your Organisation l

Maximising the Benefits of Your Organisation's Structure l

Giving and Receiving Feedback h

Managing Change h

The Mindful Leader h

Effective Delegation h

Inspirational Leadership h

SMART Objectives h

Unconscious Bias h

Managing Virtual Teams h

Interview and Selection h

LEADERSHIP & MANAGEMENT CONT.

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“We knew we would getmassive value for money,it was a no-brainer.” James HigginsSenior Talent and Development Lead

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MARKETINGHelp your marketing department develop their skills in email marketing, customer marketing and marketing strategy, with an emphasis on outcomes and KPIs to drive success.

A Tactical Guide to SEO and PPC  l

Benefits of Events That Drive ROI  l

Customer Marketing  l

Email Marketing  l

Essential KPIs for the Modern Marketer  l

Find Your Brand Voice--With Killer Content Marketing  l

Marketing Strategy that Drives Effectiveness  l

Multi-Channel Marketing: Coordination, Cohesion and Results  l

Social Media Marketing  l

The Inbound Marketer's Playbook  l

60-SECOND SKILLSSales Hacks h

Marketing h

Entrepreneurship h

Mentoring h

Inclusive Leadership h

Personal Branding h

Self-Limiting Beliefs h

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PERSONAL DEVELOPMENT Training your staff isn’t always about improving on-the-job skills. This set of modules provides employees with soft skills to help cope better with stress, be more productive and work better in team environments.

Be Assertive the Right Way  h

Coaching Skills  h

Communicating Effectively  h

Conflict Management  h

Creative Problem Solving  h

Decision Making Excellence  h

Developing Resilience  h

Emotional Intelligence  h

Managing Stress  h

Negotiation and Influencing People  h

Presenting with Power  h

Productivity and Time Management  h

Team Working Excellence  h

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“The reaction has beennothing short of

amazing.”

Kevin FairlessLearning & Development Business Partner

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POLICY & COMPLIANCEA must for any business. This extensive collection includes using social media, to anti-bribery, money laundering, information security, and more. Make sure your business is compliant with this collection.

Information Security 101  l

Workplace Security: What You Need to Know  l

Mobile and Portable Device Security  l

Cyber Security: How to Stay Safe Online  l

Remote Worker and Business Travel Security  l

Privacy 101: Get to Know the Basics  l

Current Trends in Privacy  l

Privacy and Online Behavior: How to Protect Yourself  l

Global Privacy Law Fundamentals  l

Security and Privacy Controls  l

HIPAA Privacy and Security 101  l

Cyber Security Risks and Social Media  l

Personal Social Media Use at the Workplace  l

Using Social Media to Represent Your Employer  l

Consequences for Careless Social Media Use in the Workplace  l

Facebook, LinkedIn and Twitter Policies Every Employee Should Know  l

SOX Compliance 101  l

PCI-DSS Compliance Standards  l

PCI-DSS Relation to Data Cards and Equipment  l

PCI-DSS and Wireless Use  l

Dealing With Extremism & Terrorism l

UK/EU AUDIENCE-FOCUSED:

Alcohol and Drugs at Work  h

Anti-Money Laundering  h

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Bribery Act  h

Consumer Rights  h

Data Protection  h

Environmental Awareness  h

Equality and Diversity in the Workplace  h

Freedom of Information  h

Harrassment and Bullying at Work  h

Health and Wellbeing in the Workplace h

Mental Health at Work  h

Modern Slavery  h

PCI DSS  h

Right to Work  h

Safeguarding Adults  h

Safeguarding Children  h

Social Media Awareness  h

Understanding Cyber Security  h

Whistleblowing  h

Working Safely and Securely  h

POLICY & COMPLIANCE CONT.

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PROJECT MANAGEMENTManaging projects can be complex, and not everyone knows how to do it well. This range of courses helps to better prepare for projects, through to development, testing, launch and closing.

Close Your Project Successfully  h

Introduction to Project Management  h

Project Design  h

Project Development and Testing  h

Project Preparation  h

Project Strategy and Business Case  h

Support and Benefits Realisation  h

Training and Business Readiness  h

RETAILInteracting and connecting with customers in busy retail environment can be a real challenge. These modules help your staff to become retail heroes, helping customers to better enjoy their shopping experience.

Be a Retail Hero  h

Connect with a Customer  h

Fitting Room Advice  h

Meet and Greet  h

Service at the Till h

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SALES MASTERYBeing a sales master is more than an eloquent spiel. It’s about influencing, asking questions, qualifying leads, and closing the deal. Equip your sales staff with the strategies needed to sell better in business.

Asking Questions  h

Authority and Social Proof  h

Be Likeable  h

Closing  h

Closing with Confidence in Sales  l

Commitment and Consistency  h

Do Your Research  h

Effective Questioning for Sales  h

Features, Advantages and Benefits  h

Follow Up  h

How to Engage Customers in Telephone Conversations  l

How to Handle Sales Objections  l

How to Influence  h

Know Your USPs  h

Leave Something Behind  h

Listening Skills: Transform Your Customer Interactions  h

Master the Art of Negotiating  h

Objection Handling  l

Presenting Compelling Proposals  h

Prospecting with Ease  h

Qualify Your Lead l

Sales Mastery (Full Course)  h

Scarcity  h

Strategies for Professional Presentations  l

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Taking Notes  h

The Pitch  h

The Power of Silence  h

Time Management: Tips for Success  l

Use Humour  l

SALES MASTERY CONT.

TOOLBOX TALKSConstruction is risky business; there are potential hazards everywhere. This collection helps to ensure your staff are aware of these hazards and helps them to better protect their body against temporary and permanent damage.

UK/EU AUDIENCE-FOCUSED:

Working Alone h

Working at Height h

Importance of Good Housekeeping h

Carbon Monoxide Poisoning h

Alcohol at Work h

Introduction to Fire Safety h

Legionnaire's Disease h

Eye Protection h

Fire Prevention h

Confined Spaces h

Step Ladder Safety h

Falling Objects h

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TOOLBOX TALKS CONT.

FOOD HYGIENEFood contamination, allergen awareness and food safety in catering environments are extremely important to avoid your customers getting sick. Help your staff be prepared with these key modules.

UK/EU AUDIENCE FOCUSED:

Food Safety and Hygiene for Catering  h

Level 2 Food Safety and Hygiene for Catering  h

Allergen Awareness h

Food Safety and Hygiene for Retail, Level 2 h

Electrical Cord Safety h

Fire Classification and Equipment h

Fire Detection and Response h

Workplace Vehicle Safety h

Safe Working with Lift Trucks h

Head Protection h

Construction Dust h

Sharps Injuries h

Noise and Hearing Protection h

Dangers of Working at Night h

RIDDOR h

Hand-Arm Vibration Syndrome h

Abrasive Wheels h

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UNITED STATES San Francisco

Vancouver Birmingham

UNITED KINGDOM London

Warrington Bournemouth

SERBIA Belgrade

INDIA Hyderbad

AUSTRALIA/ NEW ZEALAND

Sydney MelbourneBrisbane

A GLOBAL LIBRARY FROM A GLOBAL COMPANY

CONTACT US [email protected] | www.litmosheroes.com

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A GLOBAL LIBRARY FROM A GLOBAL COMPANY

NEW COURSES ADDED WEEKLY

New things for free? It’s not too good to be true; we love giving away things. Get new courses added to your library every single week. Litmos

Heroes delivers a broad range of topics and content, but if you can’t find something, we take requests for new courses, too.

(free of charge)

REMEMBER!

All courses are LMS agnostic. Use them in our free LMS or your own. Like a good pair of shoes,

we go with anything.

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NO

TES

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NO

TES

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[email protected] | www.litmosheroes.com

The course information provided in this document is intended for informational purposes only and is subject to change without notice. Many new courses released monthly.

01.23.18