The Benefits of a

24 Hour Answering

Service

How a 24/7 Answering Service Can

Help Your Business

• You need to make sure that your clients are able to get through to your business 24/7.

• A 24/7 answering service is an affordable alternative to staffing an in-house call center.

• Before you let another client call go to voicemail, consider the benefits of a 24/7 answering service.

Giving the Big Business Feel to Small

Companies

• Giving your clients round-the-clock access to your services can make a big impression.

• Your fully trained call center staff acts as an extension of your business.

• Clients and vendors will get the impression that you are a large business with its own 24-7 staffing.

Improving the Customer Experience

• Customers will appreciate being able to call with concerns about your products any time of day or night.

• Your after hours answering service will give excellent customer service to every caller, giving them a reason to choose you over the competition.

• Your call center staff knows your industry and business, so your clients always get the right answers.

Offering a Friendly Voice

• Many customers complain when they are directed to voicemail or automated systems.

• A 24/7 answering service gives you the chance to stand out by offering live operators for every call.

• Your customers will love speaking to a trained, friendly voice when they call.

Improving Your Sales

• Your 24/7 answering service can help you to place after-hours orders from customers.

• You can use the answering service as a marketing team, so each caller will know the features and benefits of your products.

• Trained representatives can also offer appointment setting for you and your sales staff.

An Extension of Your Company

• With answering services, you can provide scripts for call center employees.

• Your customers will have no idea that they are calling a call center.

• Call centers can help determine if calls are truly emergencies based on your direction.

Improve Employee Morale

• If you have been trying to staff the phones 24/7 with current staff, your employees are likely tired.

• Use a call center to handle your after hours calls

• Your employees will immediately thank you for allowing them to have time with families and friends.

Avoid Unnecessary Overnight

Calls

• With an answering service, you only receive calls in an emergency.

• By providing detailed scripts, you can avoid most of the overnight calls bothering employees.

• Think of call center employees as an extension of your company.

Contact Us

• www.answerunited.com

• 800-937-5900

• custserv@answerunited.com