The banking sector is the lifeline of the modern...

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230 BIBLIOGRAPHY Articles; Anchal Sing, (2009), “Banking Sector Reforms-An Appraisal”, Professional Banker, 9(9), pp. 39-52. Anubhav Anand Mishra, (2010), “Factors Affecting Customer Satisfaction and Their Relative Importance in the Retail Banking Sector-An Empirical Study”, The IUP Journal of Management Research, 9 (3), pp. 6-19. Ashok Kumar, M. and Rajesh. R, (2009), “Whether Today’s Customers Are Satisfied- A Study with Banks”, Indian Journal of Marketing, 39(9), pp. 56-60. Bansal, Ipshita and Rinku Sharma, (2008), “Indian Banking Services Achievements and Challenges”, The Icfai University Journal of Service Marketing, 6(2), pp. 22-32. Bargal, H. and Ashis Sharma, (2008), “Role of Service Marketing in Banking Sector”, The Icfai Journal of Service Marketing, 6(1), pp. 62-68. Chakraborty, J, (2005), “Banking and Financial Services should be Market Driven”, Banking Finances, 18 (6), pp. 5-8 Chavan, V.M. and N.B.Sangapur, (2011), “Banking Financing of Priority Sector Involvement of Urban Co-Operative Banks”, Southern Economist, 50 (3), pp. 5- 7. Dangwal, R.C. et.al. (2010), “E-banking the Upcoming Technology the Associated Innovation”, Professional Bankers, 10(1), pp. 26-30. Das, M.R., (2011), “Best Practices in Customer Service in Indian Banks an Economist’s Perspective”, Bank Quest the Journal of Indian Institute of Banking and Finance, 82(4), pp. 17-19. Farooqui, S. V., (2007), “Marketing of Banking Services”, Banking Finance, 20 (9), pp. 11-16. Gayathri Balakrishnan, R, (2010), “Customer’s Awareness about the Banking Services. A Study”, Southern Economist, 49(2), pp. 13-16. Gupta, P. and K.S.Thakur, (2005), “Management of Marketing of Bank Products”, Banking Finance, 18 (4), pp. 13-16. Hugar, S. S and Nancy H. Vaz, (2008), “An Evaluation of Customer Orientation of Indian Public Sector Banks”, Indian Journal of Marketing, 38(6), pp. 31-40. Jayalakshmi, S., (2009), “E-BankingA Study With Reference To Customer Satisfaction”, Advances in Management, 2 (9), pp. 62-65. Kalpesh, P. Prajapati, (2011), “A Comparative study on Financial Performance of Indian Banks during Post Deregulation Periods”, Banking Finance, 24(2), pp. 8-13. Kalyan Ram Addanki M., (2009), “Customer Retention in the Banking Sector”, Professional Bankers, 9(5), pp. 42-47. Kamakodi N. & M.Basheer Ahmed, (2008), “Customer Expectations and Service Level E-Banking Era- An Empirical Study”, The Icfai University

Transcript of The banking sector is the lifeline of the modern...

Page 1: The banking sector is the lifeline of the modern …shodhganga.inflibnet.ac.in/bitstream/10603/21214/9/bibilography.pdfSavita Trivedi et.al. (2010), “Mobile Banking- Speedy, Handy,

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BIBLIOGRAPHY

Articles;

Anchal Sing, (2009), “Banking Sector Reforms-An Appraisal”, Professional

Banker, 9(9), pp. 39-52.

Anubhav Anand Mishra, (2010), “Factors Affecting Customer Satisfaction and

Their Relative Importance in the Retail Banking Sector-An Empirical Study”,

The IUP Journal of Management Research, 9 (3), pp. 6-19.

Ashok Kumar, M. and Rajesh. R, (2009), “Whether Today’s Customers Are

Satisfied- A Study with Banks”, Indian Journal of Marketing, 39(9), pp. 56-60.

Bansal, Ipshita and Rinku Sharma, (2008), “Indian Banking Services

Achievements and Challenges”, The Icfai University Journal of Service

Marketing, 6(2), pp. 22-32.

Bargal, H. and Ashis Sharma, (2008), “Role of Service Marketing in Banking

Sector”, The Icfai Journal of Service Marketing, 6(1), pp. 62-68.

Chakraborty, J, (2005), “Banking and Financial Services should be Market

Driven”, Banking Finances, 18 (6), pp. 5-8

Chavan, V.M. and N.B.Sangapur, (2011), “Banking Financing of Priority Sector

Involvement of Urban Co-Operative Banks”, Southern Economist, 50 (3), pp. 5-

7.

Dangwal, R.C. et.al. (2010), “E-banking the Upcoming Technology the

Associated Innovation”, Professional Bankers, 10(1), pp. 26-30.

Das, M.R., (2011), “Best Practices in Customer Service in Indian Banks an

Economist’s Perspective”, Bank Quest the Journal of Indian Institute of

Banking and Finance, 82(4), pp. 17-19.

Farooqui, S. V., (2007), “Marketing of Banking Services”, Banking Finance, 20

(9), pp. 11-16.

Gayathri Balakrishnan, R, (2010), “Customer’s Awareness about the Banking

Services. A Study”, Southern Economist, 49(2), pp. 13-16.

Gupta, P. and K.S.Thakur, (2005), “Management of Marketing of Bank

Products”, Banking Finance, 18 (4), pp. 13-16.

Hugar, S. S and Nancy H. Vaz, (2008), “An Evaluation of Customer Orientation

of Indian Public Sector Banks”, Indian Journal of Marketing, 38(6), pp. 31-40.

Jayalakshmi, S., (2009), “E-Banking–A Study With Reference To Customer

Satisfaction”, Advances in Management, 2 (9), pp. 62-65.

Kalpesh, P. Prajapati, (2011), “A Comparative study on Financial Performance

of Indian Banks during Post Deregulation Periods”, Banking Finance, 24(2), pp.

8-13.

Kalyan Ram Addanki M., (2009), “Customer Retention in the Banking Sector”,

Professional Bankers, 9(5), pp. 42-47.

Kamakodi N. & M.Basheer Ahmed, (2008), “Customer Expectations and

Service Level E-Banking Era- An Empirical Study”, The Icfai University

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231

Journal of Bank Management, 7(4), pp. 50-62.

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