The art of powerless communication - PSAN Windhoek Chapter Meeting

The Art of Powerless CommunicationPresented by:

Coen WelshCapacity Trust

© Capacity Trust 2016 - www.capacitytrust.com

Have you ever been intimidated when you had to deliver a speech/talk/presentation?


Why?

How did you recover?


Did your strategy miss the target? =© Capacity Trust 2016 - www.capacitytrust.com

Power Dynamics© Capacity Trust 2016 - www.capacitytrust.com

John R. P. French and Bertram Raven (1959)Six Bases of Power

CoerciveReward

LegitimateReferent

ExpertInformational (1965)

John R. P. French and Bertram Raven (1959)Six Bases of Power

CoerciveReward

LegitimateReferentExpert

Informational (1965)

Matthew Kohut and John Neffinger (2013)

Competence & Warmth

Expert & Referent


Which one do we use first?

1 – Warmth – Referent Power

Can I trust this person?


Which one do we use first?

2 – Competence – Expert

Can this person do the job?


“Warmth is the conduit of influence: It facilitates trust and the communication and absorption of ideas. Even a

few small nonverbal signals—a nod, a smile, an open gesture—can show people that you’re pleased to be in

their company and attentive to their concerns. Prioritizing warmth helps you connect immediately with those around you, demonstrating that you hear them,

understand them, and can be trusted by them.”- Kohut and John Neffinger (2013)


now for the how…

Be humble, but humorous

Speak tentatively

Pair openness with competence*

Frame opinions as suggestions

Be authentic


Pair openness with competence*

Presence – Amy Cuddy (2016)


Questions?

Thank you


Coen [email protected]+264 81 385 1180+264 61 222 520www.capacitytrust.comwww.facebook.com/capacitytrust/@capacitytrust


mailto:[email protected]

http://www.capacitytrust.com/

http://www.facebook.com/capacitytrust/

The art of powerless communication - PSAN Windhoek Chapter Meeting

Presentations & Public Speaking

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