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Innovation

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title title title title title title title

Todd Dewett, PhD

Successfully Managing Up:

Effective Strategies

Todd Dewett, PhD #HireToWin

Managing Up

Defined: intentional actions designed to help and persuade your boss in a manner

that benefits them, you, and your team.

It’s about proactively maximizing possibilities, or minimizing damage, NOT about

seeking preferential treatment.

#HireToWin

Why Care?

Managing share of mind to be seen through the clutter

Insight into opportunities and changes

Perform better, lose visibility?

Bottom line: boss = career catalyst

#HireToWin

Know Yourself First

Weekly self-reflection

Examine the evidence: evaluations, tests, awards, 360’s, promotions, etc

Informal feedback: at least two confidants

Consider relative career progress

#HireToWin

Consider Social Capital

How much professional social deviance you are allowed (to act without consent,

speak up, etc.)

How much do you have?

Earn: great performance, helping others

#HireToWin

Think About Their World

Players (older, more experienced, high impact decisions, higher stress)

Major activities and flow of calendar (e.g., performance evaluations, company

projects)

Their approach to projects, their “go to” people, personal patterns (e.g., work hours,

lunch habits)

#HireToWin

Executive Communication

When managing up, remember to be:

Brief, concise, bottom line-oriented

Coherent / relevant (use their language to frame issues)

#HireToWin

Your Manager’s Motivation

You don’t have to be a psychologist…

Think through the last 6-12 months

Their typical behavior…

#HireToWin

Types of Motivation

Need for attention, achievement, power and control, to help, to belong

Multiple motivations are normal

1-2 tend to dominate

#HireToWin

Types of Motivation

Use to frame your comments

Not about manipulation!

About respecting their needs and goals in order to connect effectively

#HireToWin

Your Manager’s Expectations

Expectations for your core performance

Citizenship expectations

Expectations for the team

#HireToWin

Your Manager’s Expectations

Stop assuming you know them

Basics: evaluation preparation and follow-up, informal check-ins

Goal: never let them be surprised

#HireToWin

Communication Channels

Major options: face-to-face, telephone, video conferencing, electronic mail, text / IM,

hand written notes

Rule: higher urgency - the higher quality channel you must choose

Strategic use of administrative personnel

#HireToWin

Being Helpful

Perform! Be a low maintenance employee

Physical assistance (e.g., binders for a client)

Cognitive assistance (e.g., look at my analysis, help with a decision)

Share information they don’t have

Advocate on their behalf

#HireToWin

Helping Your Manager Make Decisions

Providing fresh perspectives

Exploring potential outcomes

Goal might be to help them gain clarity, or to persuade

#HireToWin

Helping Your Manager Make Decisions

The art of persuasion…

Make them feel like it is their idea

Appeal to higher level goals / values

Use influential data to make the case

Speculate about how others will react

#HireToWin

Promoting Yourself

What to promote? Not the big wins…

Target small unique wins: inroads at new client, a project ahead of schedule, a

small but important process tweak, etc.

When? Once per quarter informally

#HireToWin

Keeping Them In The Loop

Reduces surprises for your boss and proactively document issues / progress

Be very selective: know the 80/20

Strategically push out summaries

#HireToWin

Avoiding Tricky Issues

Upstaging your manager

Over-agreeing with the boss

Throwing the boss under the bus

Disrespect: interrupting, not keeping your word, overly critical, failing to keep them

in the loop on important issues

#HireToWin

Let’s Get Started

It’s your career

You will always be your best advocate

Be proactive and document your progress

What’s the first thing you need to do?

#HireToWin

Let’s Get Started!

e: Todd@drdewett.com

w: drdewett.com

Resources:

business.linkedin.com/talent-solutions

lynda.com

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