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Module Four

THE ART OF

EFFECTIVE FEEDBACK

“The difference between a good frame

and a great frame is measured

in millimeters, not miles.”

©NAESP 2016

Module Four

The Art of Effective Feedback

• Feedback as a Mentoring Tool

• Types of Feedback

• Relationship Roles

• Skills Needed to Provide Effective

Feedback

• Questioning Techniques

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ESSENTIAL QUESTIONS How does effective questioning enhance learning

in a feedback situation?

What are some techniques and skills for providing effective feedback?

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What is Feedback?

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Why Feedback?

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“What the mentors really need to do is to help the new

principal find his or her own way. So they are trained to

ask questions in order to get their protégés to reflect and

make decisions for themselves.”

Arthur Foresta

New Visions for Public Schools

“When it comes to training principals, there really is

nothing better, as long as the mentor is guiding you in the

right direction and has the skills to help you get where

you need to go.” Elaine Fink

Educational Leadership Academy San Diego City Schools

Reflect On This…

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Why do you think people do not like to give

feedback?

Think of a situation in your life where you were

uncomfortable or hesitant to give feedback to

someone.

Share that experience with your table team.

Think of a situation you have encountered where

you could have used feedback from someone

(who?) to help find a resolution or make a

decision.

Share that experience with your table team.

Skilled Mentors Develop

Expertise In…

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.

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“I am here to help. Quit looking so bored!”

Nonverbal and Indirect Feedback

• Nonverbal feedback?

• Indirect feedback?

• Inappropriate feedback?

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Tips for Effective

Feedback

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Feedback and

Questioning Key Points

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CORE ESSENTIALS OF QUESTIONING

• PAUSE

• PARAPHRASE

• PROBE

• POSITIVE PRESUPPOSITION

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Questioning Techniques

• Open questions

• Probing questions

• Linking questions

• Summarizing

• Closed questions

• Leading questions

• Multiple choice

• Hypothetical questions

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Saying It Another Way

In a group, discuss each of these statements. How would you improve them to provide useful feedback?

1. You are too abrupt and threatening when you speak to your teachers.

2. You do not give your teachers an opportunity to express their ideas in staff meetings.

3. I thought you knew that district policy so I do not see why you did that.

4. If too many complaints get to central office, you may have to go job hunting.

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Roles for Providing Effective Feedback

• Mentor

• Protégé

• Observer

Effective feedback includes listening, observing behaviors, and asking reflective questions.

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Feedback Activity

*Write about a difficult situation that you have had to face. Share in your triad when you are in the role of protege.

*While in a triad each person will assume the role of

protégé, mentor, and observer.

• Role of Protégé- Present the situation and respond to questions from the mentor.

• Role of Mentor- Engage the protégé in dialogue through reflective

questioning and provide him or her with feedback.

• Role of the Observer- Observe behaviors of mentor and protégé and be prepared to provide feedback to them on the process and to extend the learning through discussion.

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ESSENTIAL QUESTIONS How does effective questioning enhance learning

in a feedback situation?

What are some techniques and skills for providing effective feedback?

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FEEDBACK IS A GIFT

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Enjoy giving this gift to your protégé.