The Art of Collaboration in Unsaleables Management
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Transcript of The Art of Collaboration in Unsaleables Management
The Art of Collaboration in Unsaleables Management
Gene SchachteSr. Manager, Reverse Logistics
For the Next Hour:
Maintain Support
Market Your Results
Expectations
Approach
Scope
Why Collaborate
Define Collaboration
What is Collaboration?
• Collaboration is:– Cross Functional– Ownership and Accountability– Working toward a common goal– Sharing resources, ideas, and results– Enhanced partnershipsSUCCESS !!
Why Collaborate
Does Collaboration Work
YES
Unsaleables as a % of Sales for the past 5 years
ScopeAt a minimum, who should be included in collaboration?• Internal Resources
– Sales/Brokers– Marketing– Packaging – Logistics– Finance– Customer Service– Manufacturing– Planning– Procurement
• External Customers– Procurement– Category Management– Logistics– Reclamation Group– Store Operations
Approach
• Trust• Open
Minded
Engage
• Full Disclosure• Limitations• Agree to
Disagree
Ground Rules
• Design• Define
Success• Implement
Execute• Review
Results
• Future Planning
Follow-UpCollaboration is an on-going process built from the ground up.
What Should I Expect?
Initially Long Term
Marketing Your Results
• The Program will not work if you do not communicate your results.
• Communication:– Incents the team– Celebrates achievement– Garners support for the future– Stimulates thought– Formalizes partnerships
Maintaining Support
• The to any collaboration program is:
SUSTAINABILITY
Maintaining Support
• Solid Reporting • Frequent Updates• Sustainable improvements• and
Results!!
Your Turn