The art of Business Communication for - iSpeak English · 2019. 8. 21. · Desktop vs Mobile Email...
Transcript of The art of Business Communication for - iSpeak English · 2019. 8. 21. · Desktop vs Mobile Email...
All about presentationsDesign to Delivery
All you need to have for the next Promotion!
CHANDANA KUMARA POTHOTUWA
Presentation Mastery
Art of writingLetters, E-mails, Notes, Memos
Trainer / Lecturer(MBA, PGD Dip, Adv Dip, ACB, ALB)
www.linkedin.com/in/Chandana-Kumara
Writing Mastery
Art of Public SpeakingPrepare and Deliver any Speech
Speaking Mastery
COMPANYNAME
Professionals
www.ispeakenglish.lk
(+94) 714 286 141
The art of Business Communication for
The art of Business Communication Program Summary
Introduction
Unit 1
Unit 2
Unit 3
Unit 4
Final Assignment
LKR 22,500/=
Program Overview and Introduction - 2 hrs
Email (To: to SEND) - 8 hrs
Presentations (Design to Delivery) - 8 hrs
Writing (Business Writing Techniques) - 8 hrs
Public Speaking (Script to Delivery) - 10 hrs
Group Presentation - 4 hrs
iSpeakEnglish.lk
ObjectiveThis program has been designed for emerging professionals to enhance their business communication skills at the work place.
Course Duration40 Hours | 10 Sessions | Week Days & Weekends sessions available
Course Fee*
Notes:*All Inclusive - Registration Fee, Refreshments, Hand-outsInstallment plan available10% Discount for group registration (minimum 5)Maximum 20 Participants per Batch
The art of Business Communication Program Overview - Part I
Introduction & Awareness (2 hr)
WelcomeIcebreaker ActivitiesCourse OverviewPayment PlanAssignment & Other Activities
Unit 1
Email Mastery (8 hrs)
Unit 2
Presentation Mastery (8 hrs)
Email - Part I (3 hr) Create Email ID Organize Email Account Add Filters Update Contacts Add Professional Signature Desktop vs Mobile Email Auto Reply Options Email Etiquette Do’s & Don'ts Best Practices
Email - Part II (4 hrs) Draft your first E-mail Draft / Read / Re-draft / Re-read (Practical Sessions) Standard/Common E-mail templates Writing tips for day-to-day communication
Presentation - Part I (4 hrs) Design Professional Presentations Do’s & Don’ts Best Practices Text vs Infographic Design your own Presentation (Good to Great)
Presentation - Part II (4 hrs) Delivery Techniques How to Prepare How to manage difficult audience How to manage your nervousness Practice Delivery
iSpeakEnglish.lk
The art of Business Communication Program Overview - Part II
Unit 3
Writing Mastery (8 hrs)
Unit 4
Public Speaking Mastery (8 hrs)
Writing - Part I (4 hrs) Best practices to write business/professional letters Write request letters Respond to request letters Write complaint letters Respond to complaint letters Writing - Part II (2 hrs) Acknowledge and Respond to customer escalations Escalation Management Techniques
Writing - Part III (2 hrs) Memos / Notes Meeting Minutes Note taking techniques
Public Speaking - Part I_Prepare your speech (4 hrs) How to organize your speech Get to the point How to say it
Public Speaking - Part II_Practice your speech (4 hrs) Welcome Speech Vote-of-thanks Farewell speeches Deliver Impromptu speeches
Public Speaking - Part III_Let your body speak (2 hrs) Nonverbal communication
iSpeakEnglish.lk
Final Assignment (4 hrs) Group Presentation - 15 min each (2 hrs)