THE ART AND SCIENCE OF ONBOARDING

Ted Tencza CTO - finder.com.au

@darthted

BACKGROUND

Designed Atlassian's onboarding program “Bootcamp”

Designed Bigcommerce's onboarding program

Designed finder.com.au’s onboarding program

QUESTIONS

https://www.flickr.com/photos/jamuraa/813966437

10

DO DEVELOPERS HAVE ACCESS TO ALL NECESSARY SYSTEMS AND ACCOUNTS

CREATED BEFORE THEY START?

1

DOES YOUR COMPANY HAVE A SPECIFIC LIST OF GOALS TO ACCOMPLISH FOR THE ONBOARDING?

2

https://www.flickr.com/photos/anitacanita/2106907984

DO THE GOALS EXPLAIN AND RE-ENFORCE COMPANY VALUES

AND MISSION?

https://www.flickr.com/photos/inkybob/122476158

3

ARE THE PEOPLE INVOLVED ACTIVE MEMBERS OF THE TEAM TRAINED ON

HOW TO DELIVER INFORMATION? Not HR.

https://www.flickr.com/photos/menlopics/3928252097

4

DO DEVELOPERS HAVE A FULLY FUNCTIONING DEV ENVIRONMENT

BEFORE LUNCH?

5

DO DEVELOPERS WRITE AND COMMIT NON-TRIVIAL CODE FOR PRODUCTION SYSTEMS ON THE FIRST DAY?

6

https://www.flickr.com/photos/adactio/8371213156

ARE DEVELOPERS INSTRUCTED IN HIDDEN/INSTITUTIONAL KNOWLEDGE

EARLY ON?

7

https://www.flickr.com/photos/aigle_dore/6365101775

DO DEVELOPERS HAVE A DESIGNATED PERSON THEY CAN GO TO FOR HELP?

8

IS THE PROGRAM MOSTLY UNIFORM BETWEEN LOCATIONS, BETWEEN TEAMS,

AND FOR VARYING SENIORITY LEVELS?

9

IS THE ONBOARDING PROGRAM REGULARLY IMPROVED WITH INPUT FROM

NEW HIRES AND PARTICIPANTS?

10

THANK YOU

Ted Tencza http://www.meetup.com/Syd-Technology-

Leaders/ @darthted