The AntiThe Anti--Red Tape Act of 2007: Red Tape Act of 2007: The AntiThe Anti Red Tape Act of 2007: Red Tape Act of 2007: Eliminating Delay and Promoting Efficiency Eliminating Delay and Promoting Efficiency

FRANCISCO T. DUQUE III, MD, FRANCISCO T. DUQUE III, MD, MScMScChairman Civil Service CommissionChairman Civil Service CommissionChairman, Civil Service Commission Chairman, Civil Service Commission

VISION VISION The Model of Excellence in the Service  

of the Filipino Peopleof the Filipino People

MISSIONW    th   t l h    i tit ti   d    d i  t  We, as the central human resource institution and as adviser to the President on personnel management of  the Philippine Government, exist to be the forerunner in : 

• Upholding merit, justice and fairness • Building competence, expertise and character • Ensuring delivery of quality public services and products • Institutionalizing workplace harmony and wellness • Fostering partnership and collaboration 

I i d b   h  Fili i  di i  Inspired by the Filipino dignity and the unique values of 

Pagmamalasakit  Bayanihan and Pagmamalasakit, Bayanihan and Pagmamahal sa Diyos at Bayan

(Compassion, Cooperation and Love of God and Country)( p , p f y)We Commit ‐

• Integrity in our Decisionsg y• Transparency and Accountability in our Actions• Respect in our Relationshipsp p• Efficiency and Excellence in our Services

STRATEGIC PRIORITIESI Developing Competent and Credible Civil Servants                                                               

Competent and Credible Civil Servants Ensure High Quality Public Service

II Exemplifying Integrity and Excellence in Public Service  ARTAp y g g yExcellent Public Service Results in Citizen’s Trust and Satisfaction

III Cultivating Harmony, Morale and Wellness in the Workplace Harmony, Morale and Wellness in the Workplace Enhance Workforce Productivity

ARTAy, p y

IV Effective and Efficient Performance of Quasi‐Judicial FunctionsFair and Expeditious Dispositions of Cases Affirms Citizen’s Faith in the Administrative Justice SystemAdministrative Justice System

V Building Partnerships and Strengthening Linkages Interdependence Optimizes Organizational Performance and Good Governance

VI Managing Support MechanismsVI Managing Support MechanismsLeveraging Internal and External Resources Improve Quality Management of CSC Programs

C d E l i• Coverage and Exclusion• Essential Features of ARTA (RA 9485)

• Citizen’s Charter• Citizen s Charter• Form and Content• Notable Features

• Disciplinary Actions for Violation of the Act• Report Card Survey

• Updates• Statistics on Compliance with ARTA (RA 9485)• Sample Report Card• Sample Report Card• CSC Seal of Excellence Award

• ARTA aims to improve efficiency in the delivery of• ARTA aims to improve efficiency in the delivery of government service to the public by:

• reducing bureaucratic red tape• preventing graft and corruption, and • providing penalties.

• It was passed by the 13th Congress and signed into law on June 07, 2007

• The Implementing Rules and Regulations was promulgated by the CSC It took effect on Septemberpromulgated by the CSC. It took effect on September 5, 2008.

• Coverage and ExclusionFrontline Services• Frontline Services

• Coverage: All government offices• Coverage: All government offices including local government units (LGUs) and government owned or controlledand government-owned or controlled corporations (GOCCs) that provide frontline servicesfrontline services.

• Exclusion: Agencies performing judicial• Exclusion: Agencies performing judicial, quasi-judicial and legislative functions; buttheir frontline services are deemedtheir frontline services are deemed included.

• Citizen’s CharterDisciplinary Actions• Disciplinary Actions

• Report Card SurveyReport Card Survey

• A service standard or a pledge contained in an official document that communicates in simpleofficial document that communicates in simple terms information on the services provided by the government to its citizens g

• Describes the step-by-step procedure for availing a particular service, and the guaranteed performance level that they may expect from the service

A Citizen’s Charter shall be in the form of:the form of:(1)billboards, posted at the main

entrance of offices or at the e t a ce o o ces o at t emost conspicuous place, and;

(2)published materials in ( )pu s d sEnglish, Filipino or the local dialect.

• Vision and mission• Identification of the

frontline services• Step-by-step procedure• Officer or employee

responsible• Maximum time to

conclude the processp• Document/s to be

presented• Amount of fees• Procedure for filing

complaints including the names and contactnames and contact details

• Allowable period for extension due toextension due to unusual circumstances

• Feedback mechanisms

• Action of OfficesAction of Offices • Simple Transactions• Complex TransactionsComplex Transactions

• Action in Writing• Limitation of Signatories• Limitation of Signatories• Adoption of Working Schedule to Serve Clients• Identification Card• Identification Card• Public Assistance Desks• Automatic Extension of Permits and Licenses• Automatic Extension of Permits and Licenses• Accountability of Heads of Offices and Agencies

Light Offense• Acts• Penalties

Grave Offense• Acts• Definition of “fixer”• Penalties

• Frontline service agencies shall be subjected to a report card survey to obtain feedback on how the Citizen’s Charter is being implemented

• As an evaluation tool, the survey will help improve service delivery by correctingimprove service delivery by correcting deficiencies of government agencies.

• The CSC shall conduct the survey.

• RCS as Part of the CSC Program• Features of the RCS• 2 Essential Instruments of the RCS

• Report Card Survey Form• Inspection Checklist

Compliance with ARTAInitial Implementation of Report Card Surveyp p ySample of Report CardCitizen’s Satisfaction Center (CSC) Seal of Excellence Award

ARTA i   t t  ARTA is meant to: 1. Cut red tape 

Prevent graft and corruption2. Prevent graft and corruption3. Drive out inefficiency, drive down costs and 

drive up productivity in public servicedrive up productivity in public service4. Improve clienteles’ / citizens’ public service 

satisfaction rating5. Increase public trust and confidence in 

government institutions