The All Star AwardSunway Property

19 February 2016

The proposal and recommendations contained herewith remain the sole property of Sunway Group. Any unauthorized duplication or content use without consent of authority from Sunway Group, is deemed as breach of copyright.

The proposal and recommendations contained herewith remain the sole property of Sunway Group. Any unauthorized duplication or content use without consent of authority from Sunway Group, is deemed as breach of copyright.

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1. Corporate Social Responsibility

1. Corporate Social Responsibility

The proposal and recommendations contained herewith remain the sole property of Sunway Group. Any unauthorized duplication or content use without consent of authority from Sunway Group, is deemed as breach of copyright. 3

CSR

Sunway CSR Efforts

For four decades now, corporate social responsibility (CSR) continues to augment Sunway’s business model, operating strategies and corporate culture as we actively engage our stakeholders and the communities we serve.

Sunway, whose core tenets include enriching lives, community building and entrepreneurship, approaches CSR through championing three key areas of focus namely Education, Healthcare and C.A.R.E. projects, an acronym for Community Aid, Reach-out and Enrichment.

CSR forms an integral part of our business framework and strengthens the sustainability of our businesses as we expand our presence worldwide. Intertwined with Sunway’s core values, we remain committed to creating a positive and far-reaching impact on the nation and humankind through our CSR programmes.

An estimation of half a million ringgit is set aside and used for CSR related matters annually.

1. Corporate Social Responsibility

The proposal and recommendations contained herewith remain the sole property of Sunway Group. Any unauthorized duplication or content use without consent of authority from Sunway Group, is deemed as breach of copyright. 4

CSR

Anugerah CSR Perdana Menteri

CSR initiatives awarded by the government

1. Corporate Social Responsibility

The proposal and recommendations contained herewith remain the sole property of Sunway Group. Any unauthorized duplication or content use without consent of authority from Sunway Group, is deemed as breach of copyright. 5

CSR - Education

We believe in lifelong learning and are committed to providing the young people and the deservingwith educational opportunities. Through Jeffrey Cheah Foundation (JCF), we remain steadfast inour mission to progress education and to elevate the academic standards in Malaysia throughcollaborative partnerships with global institutions.

JCF has awarded in excess of RM210 million worth of scholarships to thousands of deservingstudents

1. Corporate Social Responsibility

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CSR - Education

CSR – C.A.R.E. Projects

1. Corporate Social Responsibility

The proposal and recommendations contained herewith remain the sole property of Sunway Group. Any unauthorized duplication or content use without consent of authority from Sunway Group, is deemed as breach of copyright. 7

Stop Hunger Program – packing dehydrated meals for underprivileged communities. Effortfrom Sunway staffs from all regions across Malaysia.

CSR – C.A.R.E. Projects

1. Corporate Social Responsibility

The proposal and recommendations contained herewith remain the sole property of Sunway Group. Any unauthorized duplication or content use without consent of authority from Sunway Group, is deemed as breach of copyright. 8

Stop Hunger Program 2015 – packing dehydrated meals for underprivileged communities.Effort from Sunway staffs from all regions across Malaysia.

CentralMore than 150 Sunway Group employees in Ipoh recently came together to pack some 25,000 meals for the underprivileged communities in the region. The beneficiaries of the packed meals in Ipoh are the villagers of Kampung Sekam, Tapah; KampungChang, Bidor; Kampung Air Bah Lawin, Grik; and Kampung Sungai Lawin Selatan, Grik. The 25,000 meals will be distributed via the Sahabat Orang Asli project.

Sunway has packed a total of 120,000 meals across Ipoh, Penang and Kuala Lumpur with the help of some 450 Sunway volunteers including students this year. This "meal packaging programme" was carried out under Sunway Group's collaborative effort with Stop Hunger Now organisation to combat hunger, and is one of Sunway's biggest volunteer efforts to help the underprivileged and impoverished communities.

PenangSome 100 Sunway employees gathered at Sunway Hotel Georgetown, Penang to pack 25,000 meals for the earthquake and mud flood victims in Ranau, Sabah.

CSR – C.A.R.E. Projects

1. Corporate Social Responsibility

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Raya Cheer 2015 – festive celebration with underprivileged kids

CSR – C.A.R.E. Projects

1. Corporate Social Responsibility

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Raya Cheer 2015 – festive celebration with underprivileged kids

Some 150 Sunway employees brought together 140 children and young adults aged five to 17 from Pusat Jagaan Kanak-kanak Yatim/Miskin Rukaiyah, RumahTitian Kaseh and Madrasah Hashimiah for an early Raya celebration, through a series of fun shopping expedition at Sunway Pyramid, interactive workshops and a sumptuous Buka Puasa meal at Sunway Resort Hotel & Spa.

1. Corporate Social Responsibility

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CSR – C.A.R.E. Projects

Diwali Cheer 2015 – celebration with 100 overachieving kids

1. Corporate Social Responsibility

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CSR – C.A.R.E. Projects

Diwali Cheer 2015 – celebration with 100 overachieving kids

Sunway Group hosted some 100 underprivileged children from four charity homes at a fun Deepavali gathering at Sunway Hotel Georgetown. The children from the YWCA Children’s Care Centre, Seri Cahaya Welfare Home, St Joseph's Home and Ramakrishna Orphanage enjoyed the antics of a clown and watched dancers from the Naveenah Arts group performing the traditional ‘Barathanatyam’ dance. All children, much to their surprise and elation, were each given a goodie bag sponsored by Sunway.

1. Corporate Social Responsibility

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CSR – C.A.R.E. Projects

CNY Cheer 2015 – 100 Sunway volunteers from the northern and central regions worked together

Sunway Group hosted a Chinese New Year celebration for the community of KampungPajak Potong in Kuala Kangsar. This initiative, saw 100 Sunway volunteers from the northern and central regions bringing essential goods to some 35 families affected by the recent floods. Sunway Medical Centre also committed a team of medical staff and nurses to provide free health screenings for the community. On behalf of Sunway Group, Sunway City Ipoh senior general manager MrWong Wan Wooi presented a rescue boat to Kuala Kangsar Member of Parliament YB Datuk Wan Khairil Anuar bin Wan Ahmad. The rescue boat was handed over to the Kuala Kangsar District Civil Defense Department for any humanitarian assistance involving water search and rescue missions.

The proposal and recommendations contained herewith remain the sole property of Sunway Group. Any unauthorized duplication or content use without consent of authority from Sunway Group, is deemed as breach of copyright.

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2. Customer Service Initiatives

The proposal and recommendations contained herewith remain the sole property of Sunway Group. Any unauthorized duplication or content use without consent of authority from Sunway Group, is deemed as breach of copyright.

The 3 WELL’s

Service Excellence Booklet distributed to all front-liners

Service Excellence to meet basic needs

2. Customer Service Initiatives

The proposal and recommendations contained herewith remain the sole property of Sunway Group. Any unauthorized duplication or content use without consent of authority from Sunway Group, is deemed as breach of copyright.

The 3 WELL’s

2. Customer Service Initiatives

Service Excellence

The proposal and recommendations contained herewith remain the sole property of Sunway Group. Any unauthorized duplication or content use without consent of authority from Sunway Group, is deemed as breach of copyright.

Sunway Core Values

We will strive to exceed customer’s expectations

Business Strategy Customer Centric Organization

Uniform Understanding of our Service Excellence

Consistent level of service within Service Areas

Make our customer feel special & important

Make us different from others

Our Commitment to Instill & Display our Internal Brand Promise

Why Service Excellence?

2. Customer Service Initiatives

The proposal and recommendations contained herewith remain the sole property of Sunway Group. Any unauthorized duplication or content use without consent of authority from Sunway Group, is deemed as breach of copyright.

Sunway One Stop Premier Service CentreHanding over of Vacant Possession Support for owners

Purchasers are given variety choices

of colour and materials selection.

2. Customer Service Initiatives

1. Agents2. ID Packages3. Home Owner’s Manual4. Handyman list

The proposal and recommendations contained herewith remain the sole property of Sunway Group. Any unauthorized duplication or content use without consent of authority from Sunway Group, is deemed as breach of copyright.

Customer Engagement Activities 2014

(FEBRUARY) CNY - RYMBA HILLS

(MAY) WORLD ENVIRONMENTAL DAY - WATER JAM

HARI RAYA – A’MARINE

2. Customer Service Initiatives

The proposal and recommendations contained herewith remain the sole property of Sunway Group. Any unauthorized duplication or content use without consent of authority from Sunway Group, is deemed as breach of copyright.

Movie Night for purchasers - 100 foot journey

2. Customer Service Initiatives

Sunway Geo PurchaserLunch At West Lake on 9 April

Sunway Geo, Velocity & Bayrocks Purchaser Lunch at West Lake on 17 April.

Movie Night for purchasers - Maze Runner Movie

Appreciation lunch and movie outings with management and purchasers

The proposal and recommendations contained herewith remain the sole property of Sunway Group. Any unauthorized duplication or content use without consent of authority from Sunway Group, is deemed as breach of copyright.

2. Customer Service Initiatives

Movie Outing

The proposal and recommendations contained herewith remain the sole property of Sunway Group. Any unauthorized duplication or content use without consent of authority from Sunway Group, is deemed as breach of copyright.

2. Customer Service Initiatives

Sunway Challenge 2013

The proposal and recommendations contained herewith remain the sole property of Sunway Group. Any unauthorized duplication or content use without consent of authority from Sunway Group, is deemed as breach of copyright.

Birthday SMS

SMS to PALS has been implemented since Aug 2012.

To continue with this initiative on daily basis for PALS from 2007 onwards ; including joint purchasers

The message :

Dear <PALS>, Sunway Property wishes you Happy Birthday! May you have a blessed year filled with good health, joyous moments and lots of love!

SMS on Property Value

The message :

Good news! Sunway SPK 3H has witnessed substantial price appreciation recently. The latest transacted price is approximately RM1.30 - RM1.34 mil for intermediate lower units and RM1.40 -RM1.43 mil for intermediate upper units. Congratulations on your wise investment

2. Customer Service Initiatives

SMS to PALS

The proposal and recommendations contained herewith remain the sole property of Sunway Group. Any unauthorized duplication or content use without consent of authority from Sunway Group, is deemed as breach of copyright.

2. Customer Service Initiatives

Service Excellence Manual

Assess and improve the quality performance of employees to delight customers

The proposal and recommendations contained herewith remain the sole property of Sunway Group. Any unauthorized duplication or content use without consent of authority from Sunway Group, is deemed as breach of copyright.

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3. Staff Engagement Activities

3. Staff Engagement Activities

The proposal and recommendations contained herewith remain the sole property of Sunway Group. Any unauthorized duplication or content use without consent of authority from Sunway Group, is deemed as breach of copyright.

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Employee Engagement Activities :-

1. The Edge Top Developer Celebration Party2. Bowling Tournament 3. Debate Battle 4. Gila Gila Durian5. Like Boss Like Staff – Photo contest6. Adventure Race 7. Recognition Express8. Excellent Award9. Business Update Meeting (BUM)10. Rest and Relax Lunch 11. Pride of Association 12. Learning Institute 13. Buddy Program 14. Team Buildings15. Sanook Survey

3. Staff Engagement Activities

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Activity Name: Let’s BowlPurpose: To foster closer relationship among staff.

Activity Name: Gila Gila DurianPurpose: To promote engagement between staff

3. Staff Engagement Activities

The proposal and recommendations contained herewith remain the sole property of Sunway Group. Any unauthorized duplication or content use without consent of authority from Sunway Group, is deemed as breach of copyright. 28

Activity Name: Debate BattlePurpose: To create closer relationship among matrix team members and develop staff communication and public speaking skills.

Activity Name: Like Boos Like Staff Photo Contest Purpose: To create fun place to work environment and to create better engagement between staff and manager.

3. Staff Engagement Activities

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Activity Name: Adventure RacePurpose: To get team members out of their comfort zone and how to achieve objective through team effort.

3. Staff Engagement Activities

The proposal and recommendations contained herewith remain the sole property of Sunway Group. Any unauthorized duplication or content use without consent of authority from Sunway Group, is deemed as breach of copyright. 30

Activity Name: Business Update Meeting (BUM)

Purpose: To enable Senior Leadership to keep employees informed on business direction and goalsand provide a platform for open 2 way communication

Activity Name: Learning Institute

Purpose: Internal Training Sessions for employee development

3. Staff Engagement Activities

The proposal and recommendations contained herewith remain the sole property of Sunway Group. Any unauthorized duplication or content use without consent of authority from Sunway Group, is deemed as breach of copyright. 31

Activity Name: Pride of Association (PoA)

Purpose: Sunway employees are given the chance to visit Sunway Property’s Show Houses. These visits provide an opportunity to showcase the Value Proposition of properties developed by Sunway Property. At the end of these visits employees should have the sense of quality, innovation and functionality that are featured and embedded in products developed by Sunway Property and correspondingly feel proud of being associated to such products.

Sunway Montana Sunway Eastwood

3. Staff Engagement Activities

The proposal and recommendations contained herewith remain the sole property of Sunway Group. Any unauthorized duplication or content use without consent of authority from Sunway Group, is deemed as breach of copyright. 32

Activity Name: Recognition Express

Purpose: Simple and easy method to appreciate staff reinforce a job done well and behaviors that demonstrate Sunway core values and Sunway Leadership Criteria

3. Staff Engagement Activities

The proposal and recommendations contained herewith remain the sole property of Sunway Group. Any unauthorized duplication or content use without consent of authority from Sunway Group, is deemed as breach of copyright. 33

Activity Name: Excellence Award

Purpose: Recognizes employees who have brought significant positive contributions to the company. Aims to recognize excellent employee contributions. Encourages behavior that contributes to the achievement of company’s strategic objectives . Also provides the intrinsic and extrinsic motivation that should lead to better retention of talent.

3. Staff Engagement Activities

The proposal and recommendations contained herewith remain the sole property of Sunway Group. Any unauthorized duplication or content use without consent of authority from Sunway Group, is deemed as breach of copyright. 34

Activity Name: Buddy Program

Purpose: Assist new hire to integrate to Sunway’s culture and the new job, to provide a general resource of information related to Sunway and to guide new hires and assist them to blend into Sunway Culture.

3. Staff Engagement Activities

The proposal and recommendations contained herewith remain the sole property of Sunway Group. Any unauthorized duplication or content use without consent of authority from Sunway Group, is deemed as breach of copyright. 35

Activity Name: Annual Dinner, Team Building, Rest & Relax Lunch with Management

Purpose: To create platforms for management and staff to get together.

3. Staff Engagement Activities

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Activity Name: Red Shirt Day Purpose: To celebrate key milestones achieved within the organization. Creates sense of belonging to the organization

Staff receiving gift (Power Bank) during celebration party.The Edge Top Developer Celebration 2014

Thank You

The proposal and recommendations contained herewith remain the sole property of Sunway Group. Any unauthorized duplication or content use without consent of authority from Sunway Group, is deemed as breach of copyright.