The ‘I’ or the ‘PERSONALITY’ – may be divided intoAPHRDI/2019/nov-11/IT… · The ‘I’...
Transcript of The ‘I’ or the ‘PERSONALITY’ – may be divided intoAPHRDI/2019/nov-11/IT… · The ‘I’...
![Page 1: The ‘I’ or the ‘PERSONALITY’ – may be divided intoAPHRDI/2019/nov-11/IT… · The ‘I’ or the ‘PERSONALITY’ – may be divided into: PERSONALITY IQ (Intelligence](https://reader033.fdocuments.in/reader033/viewer/2022060416/5f13ac5d4813de28727ae55c/html5/thumbnails/1.jpg)
The ‘I’ or the ‘PERSONALITY’ –
may be divided into:
PERSONALITY
IQ
(Intelligence
Quotient)
SQ
(Spiritual
Quotient)
Philo. Of life
Morals n
values
EQ
(Emotional
Quotient)
IPR
Comm.
Emotional
Stability
![Page 2: The ‘I’ or the ‘PERSONALITY’ – may be divided intoAPHRDI/2019/nov-11/IT… · The ‘I’ or the ‘PERSONALITY’ – may be divided into: PERSONALITY IQ (Intelligence](https://reader033.fdocuments.in/reader033/viewer/2022060416/5f13ac5d4813de28727ae55c/html5/thumbnails/2.jpg)
For a wheel of life to rollsmoothly, All spokes of thewheel IQ,EQ and SQ should havebeen equally developed!!
![Page 3: The ‘I’ or the ‘PERSONALITY’ – may be divided intoAPHRDI/2019/nov-11/IT… · The ‘I’ or the ‘PERSONALITY’ – may be divided into: PERSONALITY IQ (Intelligence](https://reader033.fdocuments.in/reader033/viewer/2022060416/5f13ac5d4813de28727ae55c/html5/thumbnails/3.jpg)
Be Prepared
Please check your pockets, purse,
briefcase, cell phone, wallet for an item
that “speaks” about who you are.
It could be a photo, jewelry, membership card,
screen photo, memento, stub, souvenir, etc.
![Page 4: The ‘I’ or the ‘PERSONALITY’ – may be divided intoAPHRDI/2019/nov-11/IT… · The ‘I’ or the ‘PERSONALITY’ – may be divided into: PERSONALITY IQ (Intelligence](https://reader033.fdocuments.in/reader033/viewer/2022060416/5f13ac5d4813de28727ae55c/html5/thumbnails/4.jpg)
Emotional Intelligence History
![Page 5: The ‘I’ or the ‘PERSONALITY’ – may be divided intoAPHRDI/2019/nov-11/IT… · The ‘I’ or the ‘PERSONALITY’ – may be divided into: PERSONALITY IQ (Intelligence](https://reader033.fdocuments.in/reader033/viewer/2022060416/5f13ac5d4813de28727ae55c/html5/thumbnails/5.jpg)
EQ Definitions
Formal Definition: the ability to use your emotions to form an optimal relationship with yourself and others.
Daniel Goleman Definition: the capacity for recognizing our own feelings and those of others, for motivating ourselves and for managing emotions well in ourselves and others.
![Page 6: The ‘I’ or the ‘PERSONALITY’ – may be divided intoAPHRDI/2019/nov-11/IT… · The ‘I’ or the ‘PERSONALITY’ – may be divided into: PERSONALITY IQ (Intelligence](https://reader033.fdocuments.in/reader033/viewer/2022060416/5f13ac5d4813de28727ae55c/html5/thumbnails/6.jpg)
EQ = Emotional Intelligence
![Page 7: The ‘I’ or the ‘PERSONALITY’ – may be divided intoAPHRDI/2019/nov-11/IT… · The ‘I’ or the ‘PERSONALITY’ – may be divided into: PERSONALITY IQ (Intelligence](https://reader033.fdocuments.in/reader033/viewer/2022060416/5f13ac5d4813de28727ae55c/html5/thumbnails/7.jpg)
Goleman’s EQ Model
![Page 8: The ‘I’ or the ‘PERSONALITY’ – may be divided intoAPHRDI/2019/nov-11/IT… · The ‘I’ or the ‘PERSONALITY’ – may be divided into: PERSONALITY IQ (Intelligence](https://reader033.fdocuments.in/reader033/viewer/2022060416/5f13ac5d4813de28727ae55c/html5/thumbnails/8.jpg)
EQ Findings
• High EQ people are happier, healthier and more successful
in relationships.
• High EQ people exhibit:
– Balance between emotion and reason
– Awareness of their own feelings
– Empathy and compassion for others
– Signs of high self-esteem
• We aren’t all created emotionally equal - we have different
emotional temperaments.
• The way we act out, express ourselves, and use our
emotions can be changed!
![Page 9: The ‘I’ or the ‘PERSONALITY’ – may be divided intoAPHRDI/2019/nov-11/IT… · The ‘I’ or the ‘PERSONALITY’ – may be divided into: PERSONALITY IQ (Intelligence](https://reader033.fdocuments.in/reader033/viewer/2022060416/5f13ac5d4813de28727ae55c/html5/thumbnails/9.jpg)
EQ at Work
• 70% of the reasons for losing a customer are EQ related.
• 59% of workers report they do not receive recognition for a
job well done.
• 75% of workers say they do not find management’s
leadership inspiring.
• 50% of time wasted in the workplace is due to the lack of
trust.
• Everyday 50,000 people quit their jobs.
• 85% of workers report they could work more effectively.
• 80% of Americans do not look forward to going to work.
![Page 10: The ‘I’ or the ‘PERSONALITY’ – may be divided intoAPHRDI/2019/nov-11/IT… · The ‘I’ or the ‘PERSONALITY’ – may be divided into: PERSONALITY IQ (Intelligence](https://reader033.fdocuments.in/reader033/viewer/2022060416/5f13ac5d4813de28727ae55c/html5/thumbnails/10.jpg)
EQ at Work (cont)
• EQ is greater than 85% of what enables “star performers”to develop into great leaders.
• EQ allows people to think more clearly under pressure,
eliminating time wasted by anger, anxiety and fear.
• As a determinant of high performance, EQ is twice as
important as technical and cognitive skills combined.
• Workers with high EQ get along better and solve problems
more efficiently.
• Workers with high EQ positively impact people they
interact with – they are good role models of excellent
performance.
![Page 11: The ‘I’ or the ‘PERSONALITY’ – may be divided intoAPHRDI/2019/nov-11/IT… · The ‘I’ or the ‘PERSONALITY’ – may be divided into: PERSONALITY IQ (Intelligence](https://reader033.fdocuments.in/reader033/viewer/2022060416/5f13ac5d4813de28727ae55c/html5/thumbnails/11.jpg)
Goleman’s EQ Model
![Page 12: The ‘I’ or the ‘PERSONALITY’ – may be divided intoAPHRDI/2019/nov-11/IT… · The ‘I’ or the ‘PERSONALITY’ – may be divided into: PERSONALITY IQ (Intelligence](https://reader033.fdocuments.in/reader033/viewer/2022060416/5f13ac5d4813de28727ae55c/html5/thumbnails/12.jpg)
Self-Awareness
Self-awareness means having a deep
understanding of one’s emotions…how
their feelings affect them, other people and
their job performance…
Daniel Goleman
![Page 13: The ‘I’ or the ‘PERSONALITY’ – may be divided intoAPHRDI/2019/nov-11/IT… · The ‘I’ or the ‘PERSONALITY’ – may be divided into: PERSONALITY IQ (Intelligence](https://reader033.fdocuments.in/reader033/viewer/2022060416/5f13ac5d4813de28727ae55c/html5/thumbnails/13.jpg)
Self-Awareness
People with high skill levels of self-awareness:
• Interact easily with team members and clients who
are demanding.
• Make decisions in a calm state of mind.
• Accurately assess themselves and exhibit
openness.
• Are quietly self-confident.
• Accurately assess people and situations.
![Page 14: The ‘I’ or the ‘PERSONALITY’ – may be divided intoAPHRDI/2019/nov-11/IT… · The ‘I’ or the ‘PERSONALITY’ – may be divided into: PERSONALITY IQ (Intelligence](https://reader033.fdocuments.in/reader033/viewer/2022060416/5f13ac5d4813de28727ae55c/html5/thumbnails/14.jpg)
Components of Self-Awareness
• Emotional Awareness - recognizes one’s
emotions and their effects.
• Accurate Self-Assessment - knowing one’s
strengths and limits.
• Self-Confidence - a strong sense of one’s
self-worth and capabilities.
![Page 15: The ‘I’ or the ‘PERSONALITY’ – may be divided intoAPHRDI/2019/nov-11/IT… · The ‘I’ or the ‘PERSONALITY’ – may be divided into: PERSONALITY IQ (Intelligence](https://reader033.fdocuments.in/reader033/viewer/2022060416/5f13ac5d4813de28727ae55c/html5/thumbnails/15.jpg)
Components of Self-Awareness
• Accurate Self-Assessment
![Page 16: The ‘I’ or the ‘PERSONALITY’ – may be divided intoAPHRDI/2019/nov-11/IT… · The ‘I’ or the ‘PERSONALITY’ – may be divided into: PERSONALITY IQ (Intelligence](https://reader033.fdocuments.in/reader033/viewer/2022060416/5f13ac5d4813de28727ae55c/html5/thumbnails/16.jpg)
Components of Self-Awareness
• Self-Confidence
– Understand your talent
– Suspend self-doubt and push through feelings
of self-doubt to boost confidence
![Page 17: The ‘I’ or the ‘PERSONALITY’ – may be divided intoAPHRDI/2019/nov-11/IT… · The ‘I’ or the ‘PERSONALITY’ – may be divided into: PERSONALITY IQ (Intelligence](https://reader033.fdocuments.in/reader033/viewer/2022060416/5f13ac5d4813de28727ae55c/html5/thumbnails/17.jpg)
Self-Awareness Activity
Name That Emotion
![Page 18: The ‘I’ or the ‘PERSONALITY’ – may be divided intoAPHRDI/2019/nov-11/IT… · The ‘I’ or the ‘PERSONALITY’ – may be divided into: PERSONALITY IQ (Intelligence](https://reader033.fdocuments.in/reader033/viewer/2022060416/5f13ac5d4813de28727ae55c/html5/thumbnails/18.jpg)
Actions to Build Self-Awareness
• Develop habit of self-observation
• Spend time daily on self-reflection
• Keep a journal
• Ask for feedback
![Page 19: The ‘I’ or the ‘PERSONALITY’ – may be divided intoAPHRDI/2019/nov-11/IT… · The ‘I’ or the ‘PERSONALITY’ – may be divided into: PERSONALITY IQ (Intelligence](https://reader033.fdocuments.in/reader033/viewer/2022060416/5f13ac5d4813de28727ae55c/html5/thumbnails/19.jpg)
Goleman’s EQ Model
![Page 20: The ‘I’ or the ‘PERSONALITY’ – may be divided intoAPHRDI/2019/nov-11/IT… · The ‘I’ or the ‘PERSONALITY’ – may be divided into: PERSONALITY IQ (Intelligence](https://reader033.fdocuments.in/reader033/viewer/2022060416/5f13ac5d4813de28727ae55c/html5/thumbnails/20.jpg)
Self-Management
Self-management, which is like an on-going
inner conversation, is the component of EQ
that frees us from being prisoners of our
feelings. People engaged in such a
conversation…find ways to control
(emotional impulses) and even to channel
(emotions ) in useful ways…
Daniel Goleman
![Page 21: The ‘I’ or the ‘PERSONALITY’ – may be divided intoAPHRDI/2019/nov-11/IT… · The ‘I’ or the ‘PERSONALITY’ – may be divided into: PERSONALITY IQ (Intelligence](https://reader033.fdocuments.in/reader033/viewer/2022060416/5f13ac5d4813de28727ae55c/html5/thumbnails/21.jpg)
Components of Self-Management
• Self-Control
• Trustworthiness
• Conscientiousness
• Adaptability
• Innovation
![Page 22: The ‘I’ or the ‘PERSONALITY’ – may be divided intoAPHRDI/2019/nov-11/IT… · The ‘I’ or the ‘PERSONALITY’ – may be divided into: PERSONALITY IQ (Intelligence](https://reader033.fdocuments.in/reader033/viewer/2022060416/5f13ac5d4813de28727ae55c/html5/thumbnails/22.jpg)
Self-Management
The ultimate act of personal responsibility at
work may be taking control of our own state
of mind.
Daniel Goleman
![Page 23: The ‘I’ or the ‘PERSONALITY’ – may be divided intoAPHRDI/2019/nov-11/IT… · The ‘I’ or the ‘PERSONALITY’ – may be divided into: PERSONALITY IQ (Intelligence](https://reader033.fdocuments.in/reader033/viewer/2022060416/5f13ac5d4813de28727ae55c/html5/thumbnails/23.jpg)
Self-Management Activity
Self-talk
What Are You Telling
Yourself Lately Activity?
Constructive Inner
Dialog Activity
OR
![Page 24: The ‘I’ or the ‘PERSONALITY’ – may be divided intoAPHRDI/2019/nov-11/IT… · The ‘I’ or the ‘PERSONALITY’ – may be divided into: PERSONALITY IQ (Intelligence](https://reader033.fdocuments.in/reader033/viewer/2022060416/5f13ac5d4813de28727ae55c/html5/thumbnails/24.jpg)
Actions to Build Self-
Management
• Develop constructive inner dialogs
• Avoid distorted thinking– Overgeneralizations
– Destructive labeling
• Derail counterproductive behavior– Sarcasm
– Avoidance
– Boastfulness
• Use humor
• Redirect your emotional energy
• Take time out to relax
• Behavior rehearsal
![Page 25: The ‘I’ or the ‘PERSONALITY’ – may be divided intoAPHRDI/2019/nov-11/IT… · The ‘I’ or the ‘PERSONALITY’ – may be divided into: PERSONALITY IQ (Intelligence](https://reader033.fdocuments.in/reader033/viewer/2022060416/5f13ac5d4813de28727ae55c/html5/thumbnails/25.jpg)
Goleman’s EQ Model
![Page 26: The ‘I’ or the ‘PERSONALITY’ – may be divided intoAPHRDI/2019/nov-11/IT… · The ‘I’ or the ‘PERSONALITY’ – may be divided into: PERSONALITY IQ (Intelligence](https://reader033.fdocuments.in/reader033/viewer/2022060416/5f13ac5d4813de28727ae55c/html5/thumbnails/26.jpg)
Self-Motivation
(People who possess self-motivation skills)
are driven to achieve beyond
expectations…The key word here is
achieve…They are motivated by a deeply
embedded desire to achieve for the sake of
achievement (alone)…
Daniel Goleman
![Page 27: The ‘I’ or the ‘PERSONALITY’ – may be divided intoAPHRDI/2019/nov-11/IT… · The ‘I’ or the ‘PERSONALITY’ – may be divided into: PERSONALITY IQ (Intelligence](https://reader033.fdocuments.in/reader033/viewer/2022060416/5f13ac5d4813de28727ae55c/html5/thumbnails/27.jpg)
Self-Motivation
People with high skill levels of self-motivation:
• Initiate improvements in their jobs, departments and division
• Succeed at difficult assignments more often than those with low self-motivation
• Are less likely to quit their job or leave the organization
• Motivate their staff and others they interact with
• Magnetize a cadre of people around them with the same traits
![Page 28: The ‘I’ or the ‘PERSONALITY’ – may be divided intoAPHRDI/2019/nov-11/IT… · The ‘I’ or the ‘PERSONALITY’ – may be divided into: PERSONALITY IQ (Intelligence](https://reader033.fdocuments.in/reader033/viewer/2022060416/5f13ac5d4813de28727ae55c/html5/thumbnails/28.jpg)
Components of Self-Motivation
• Achievement drive
• Commitment
• Initiative
• Optimism
![Page 29: The ‘I’ or the ‘PERSONALITY’ – may be divided intoAPHRDI/2019/nov-11/IT… · The ‘I’ or the ‘PERSONALITY’ – may be divided into: PERSONALITY IQ (Intelligence](https://reader033.fdocuments.in/reader033/viewer/2022060416/5f13ac5d4813de28727ae55c/html5/thumbnails/29.jpg)
Self-Motivation Activity
Eye On the Goal
![Page 30: The ‘I’ or the ‘PERSONALITY’ – may be divided intoAPHRDI/2019/nov-11/IT… · The ‘I’ or the ‘PERSONALITY’ – may be divided into: PERSONALITY IQ (Intelligence](https://reader033.fdocuments.in/reader033/viewer/2022060416/5f13ac5d4813de28727ae55c/html5/thumbnails/30.jpg)
Actions to Build Self-Motivation
• Use motivational self-statements
(affirmations)
• Use positive mental imagery
• Find an emotional mentor
• Create a healthy work environment
![Page 31: The ‘I’ or the ‘PERSONALITY’ – may be divided intoAPHRDI/2019/nov-11/IT… · The ‘I’ or the ‘PERSONALITY’ – may be divided into: PERSONALITY IQ (Intelligence](https://reader033.fdocuments.in/reader033/viewer/2022060416/5f13ac5d4813de28727ae55c/html5/thumbnails/31.jpg)
Goleman’s EQ Model
Empathy
![Page 32: The ‘I’ or the ‘PERSONALITY’ – may be divided intoAPHRDI/2019/nov-11/IT… · The ‘I’ or the ‘PERSONALITY’ – may be divided into: PERSONALITY IQ (Intelligence](https://reader033.fdocuments.in/reader033/viewer/2022060416/5f13ac5d4813de28727ae55c/html5/thumbnails/32.jpg)
Empathy
…empathy means thoughtfully considering
employee’s (other’s) feelings - along with
other factors - in the process of making
intelligent decisions…
Daniel Goleman
![Page 33: The ‘I’ or the ‘PERSONALITY’ – may be divided intoAPHRDI/2019/nov-11/IT… · The ‘I’ or the ‘PERSONALITY’ – may be divided into: PERSONALITY IQ (Intelligence](https://reader033.fdocuments.in/reader033/viewer/2022060416/5f13ac5d4813de28727ae55c/html5/thumbnails/33.jpg)
Empathy
People with high skill levels of empathy:• Frequently inform people during times of change and
uncertainty
• Promote collaboration
• Develop all staff to their potential
• Develop and retain the intellectual capital of the organization
• Achieve consistently high performance of direct reports
• Enjoy increased job motivation and satisfaction of staff
![Page 34: The ‘I’ or the ‘PERSONALITY’ – may be divided intoAPHRDI/2019/nov-11/IT… · The ‘I’ or the ‘PERSONALITY’ – may be divided into: PERSONALITY IQ (Intelligence](https://reader033.fdocuments.in/reader033/viewer/2022060416/5f13ac5d4813de28727ae55c/html5/thumbnails/34.jpg)
Components of Empathy
• Understanding others
• Developing others
• Serving others
• Leveraging diversity
• Political awareness
![Page 35: The ‘I’ or the ‘PERSONALITY’ – may be divided intoAPHRDI/2019/nov-11/IT… · The ‘I’ or the ‘PERSONALITY’ – may be divided into: PERSONALITY IQ (Intelligence](https://reader033.fdocuments.in/reader033/viewer/2022060416/5f13ac5d4813de28727ae55c/html5/thumbnails/35.jpg)
Empathy Notes
• Understanding is not the same as agreement
• Research suggests a negative correlation between
being in positions of power and empathetic
abilities
• In a team oriented, customer focused
organization, empathy is critical
![Page 36: The ‘I’ or the ‘PERSONALITY’ – may be divided intoAPHRDI/2019/nov-11/IT… · The ‘I’ or the ‘PERSONALITY’ – may be divided into: PERSONALITY IQ (Intelligence](https://reader033.fdocuments.in/reader033/viewer/2022060416/5f13ac5d4813de28727ae55c/html5/thumbnails/36.jpg)
Empathy Quiz – Thank you
![Page 37: The ‘I’ or the ‘PERSONALITY’ – may be divided intoAPHRDI/2019/nov-11/IT… · The ‘I’ or the ‘PERSONALITY’ – may be divided into: PERSONALITY IQ (Intelligence](https://reader033.fdocuments.in/reader033/viewer/2022060416/5f13ac5d4813de28727ae55c/html5/thumbnails/37.jpg)
Actions to Build Empathy
• Look for the good and similar
• Assume people have the best of intentions
• Practice a “walk in their shoes”
• Listen better
• Try to identify with what the other person is
saying and feeling (perhaps by reflecting on
an experience you’ve had that produced a
similar emotion in you)
![Page 38: The ‘I’ or the ‘PERSONALITY’ – may be divided intoAPHRDI/2019/nov-11/IT… · The ‘I’ or the ‘PERSONALITY’ – may be divided into: PERSONALITY IQ (Intelligence](https://reader033.fdocuments.in/reader033/viewer/2022060416/5f13ac5d4813de28727ae55c/html5/thumbnails/38.jpg)
Goleman’s EQ Model
Empathy
![Page 39: The ‘I’ or the ‘PERSONALITY’ – may be divided intoAPHRDI/2019/nov-11/IT… · The ‘I’ or the ‘PERSONALITY’ – may be divided into: PERSONALITY IQ (Intelligence](https://reader033.fdocuments.in/reader033/viewer/2022060416/5f13ac5d4813de28727ae55c/html5/thumbnails/39.jpg)
Managing Relationships
Adeptness at inducing desirable responses in
others.
Daniel Goleman
![Page 40: The ‘I’ or the ‘PERSONALITY’ – may be divided intoAPHRDI/2019/nov-11/IT… · The ‘I’ or the ‘PERSONALITY’ – may be divided into: PERSONALITY IQ (Intelligence](https://reader033.fdocuments.in/reader033/viewer/2022060416/5f13ac5d4813de28727ae55c/html5/thumbnails/40.jpg)
Managing Relationships
People with high skill levels of managing relationships:
• Can count on a wide circle of colleagues during difficult times
• Find the “common ground” among differing views
• Effectively leads teams
• Achieve change initiative objectives
![Page 41: The ‘I’ or the ‘PERSONALITY’ – may be divided intoAPHRDI/2019/nov-11/IT… · The ‘I’ or the ‘PERSONALITY’ – may be divided into: PERSONALITY IQ (Intelligence](https://reader033.fdocuments.in/reader033/viewer/2022060416/5f13ac5d4813de28727ae55c/html5/thumbnails/41.jpg)
Components of Managing
Relationships
• Influence
• Communication
• Conflict management
• Leadership
• Change catalyst
• Building bonds
• Collaboration and cooperation
![Page 42: The ‘I’ or the ‘PERSONALITY’ – may be divided intoAPHRDI/2019/nov-11/IT… · The ‘I’ or the ‘PERSONALITY’ – may be divided into: PERSONALITY IQ (Intelligence](https://reader033.fdocuments.in/reader033/viewer/2022060416/5f13ac5d4813de28727ae55c/html5/thumbnails/42.jpg)
Actions to Build Managing Relationships
• Know the relationship boundaries and
expectations
• Use appropriate self-disclosure
• Keep confidences
• Be enthusiastic
• Listen more and talk less
![Page 43: The ‘I’ or the ‘PERSONALITY’ – may be divided intoAPHRDI/2019/nov-11/IT… · The ‘I’ or the ‘PERSONALITY’ – may be divided into: PERSONALITY IQ (Intelligence](https://reader033.fdocuments.in/reader033/viewer/2022060416/5f13ac5d4813de28727ae55c/html5/thumbnails/43.jpg)
Personal EI Development Plan
![Page 44: The ‘I’ or the ‘PERSONALITY’ – may be divided intoAPHRDI/2019/nov-11/IT… · The ‘I’ or the ‘PERSONALITY’ – may be divided into: PERSONALITY IQ (Intelligence](https://reader033.fdocuments.in/reader033/viewer/2022060416/5f13ac5d4813de28727ae55c/html5/thumbnails/44.jpg)
Survivor
![Page 45: The ‘I’ or the ‘PERSONALITY’ – may be divided intoAPHRDI/2019/nov-11/IT… · The ‘I’ or the ‘PERSONALITY’ – may be divided into: PERSONALITY IQ (Intelligence](https://reader033.fdocuments.in/reader033/viewer/2022060416/5f13ac5d4813de28727ae55c/html5/thumbnails/45.jpg)
Key Strategy
Don’t offend
Don’t be offended.
Handle Conflict
![Page 46: The ‘I’ or the ‘PERSONALITY’ – may be divided intoAPHRDI/2019/nov-11/IT… · The ‘I’ or the ‘PERSONALITY’ – may be divided into: PERSONALITY IQ (Intelligence](https://reader033.fdocuments.in/reader033/viewer/2022060416/5f13ac5d4813de28727ae55c/html5/thumbnails/46.jpg)
Key Strategy
There are some things, I just don’t have
to have an opinion on!
Handle Conflict
![Page 47: The ‘I’ or the ‘PERSONALITY’ – may be divided intoAPHRDI/2019/nov-11/IT… · The ‘I’ or the ‘PERSONALITY’ – may be divided into: PERSONALITY IQ (Intelligence](https://reader033.fdocuments.in/reader033/viewer/2022060416/5f13ac5d4813de28727ae55c/html5/thumbnails/47.jpg)
Key Strategy
Don’t assume motive.
Handle Conflict
![Page 48: The ‘I’ or the ‘PERSONALITY’ – may be divided intoAPHRDI/2019/nov-11/IT… · The ‘I’ or the ‘PERSONALITY’ – may be divided into: PERSONALITY IQ (Intelligence](https://reader033.fdocuments.in/reader033/viewer/2022060416/5f13ac5d4813de28727ae55c/html5/thumbnails/48.jpg)
Key Strategy
Let’s agree to disagree, agreeably.
Handle Conflict
![Page 49: The ‘I’ or the ‘PERSONALITY’ – may be divided intoAPHRDI/2019/nov-11/IT… · The ‘I’ or the ‘PERSONALITY’ – may be divided into: PERSONALITY IQ (Intelligence](https://reader033.fdocuments.in/reader033/viewer/2022060416/5f13ac5d4813de28727ae55c/html5/thumbnails/49.jpg)
Proactive Approaches
P
A
C
P
A
C
![Page 50: The ‘I’ or the ‘PERSONALITY’ – may be divided intoAPHRDI/2019/nov-11/IT… · The ‘I’ or the ‘PERSONALITY’ – may be divided into: PERSONALITY IQ (Intelligence](https://reader033.fdocuments.in/reader033/viewer/2022060416/5f13ac5d4813de28727ae55c/html5/thumbnails/50.jpg)
Take the…
L isten
E mpathize
A pologize
D o something or
Direct to someone who can
![Page 51: The ‘I’ or the ‘PERSONALITY’ – may be divided intoAPHRDI/2019/nov-11/IT… · The ‘I’ or the ‘PERSONALITY’ – may be divided into: PERSONALITY IQ (Intelligence](https://reader033.fdocuments.in/reader033/viewer/2022060416/5f13ac5d4813de28727ae55c/html5/thumbnails/51.jpg)
Saying “No” Nicely
N eutralize through a positive
beginning
I mmediately empathize
C ourteously explain
E mphasize your desire to help
![Page 52: The ‘I’ or the ‘PERSONALITY’ – may be divided intoAPHRDI/2019/nov-11/IT… · The ‘I’ or the ‘PERSONALITY’ – may be divided into: PERSONALITY IQ (Intelligence](https://reader033.fdocuments.in/reader033/viewer/2022060416/5f13ac5d4813de28727ae55c/html5/thumbnails/52.jpg)
Thank you
• My name is Prof. Edara Sreenivas
• If any of my stories aren’t true - they should’ve been.
Three books that I recommend:
![Page 53: The ‘I’ or the ‘PERSONALITY’ – may be divided intoAPHRDI/2019/nov-11/IT… · The ‘I’ or the ‘PERSONALITY’ – may be divided into: PERSONALITY IQ (Intelligence](https://reader033.fdocuments.in/reader033/viewer/2022060416/5f13ac5d4813de28727ae55c/html5/thumbnails/53.jpg)
Let this session not be the end but
the beginning of a relationship that
we form…
Feel free to contact
789311985