The Agency for Information Society Services (ASSI) eGovernment - One step further Daniel GRUIA...

The Agency for Information Society ServicesThe Agency for Information Society Services(ASSI)(ASSI)

eGovernment -eGovernment -One step furtherOne step further

Daniel GRUIADaniel GRUIAPresidentPresident

Sofia, 27 March 2008Sofia, 27 March 2008

March 2008 Daniel Gruia - The Agency for Information Society Services

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AgendaAgenda

E-government AsIs

• Who is the Agency• The National Electronic System • The Electronic Assignment of International Road Transport

Licenses and Persons Transport Licenses• The Electronic System for Public Procurement

E-government challenges

E-government ToBe – The new shape of the Agency for

Information Society Services


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Who is the AgencyWho is the Agency

The Agency for Information Society Services

a public institution subordinated to the Ministry of Communications and Information Technology, with attributions in e-government Services

Past and present: ASSI is the operator of the three main national e-Government services, enforced by laws:

• www.e-guvernare.ro - The National Electronic System

• www.e-licitatie.ro – The Electronic System for Public Procurement

• www.autorizatiiauto.ro – The Electronic Assignment of International Road Transport Licenses and Persons Transport

Licenses


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National Electronic SystemNational Electronic System

Definition: “a public use information system with the purpose to ensure access to free public information and to provide public services for both natural persons and legal entities”

www.e-guvernare.ro consists of:

The Unique Form Service

Administrative Forms Service


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The The Electronic Assignment of International Road Transport Licenses Electronic Assignment of International Road Transport Licenses and and Persons Transport LicensesPersons Transport Licenses

Full bidirectional service

International Road

Transport Licenses

Persons Transport

Licenses


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The Electronic System for Public ProcurementThe Electronic System for Public Procurement

Public Procurement institutional framework

The Agency for Information Society Services

- Provides technical support for governmental e-Procurement

National Authority for Regulating and Monitoring Public Procurement

- Regulatory authority in public procurement field

- Monitoring and supervision body of public procurement system

National Council for Complaints Solving

- Solves the complains related to contract awarding procedures

Ministry of Public Finance -Unit for Coordination and P.P. Compliance Control

- ex-ante control


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International recognition

Good practice title at the European level (European Conference for e-

Government, Como, 2003) and international level (International Conference

for eGP, World Bank, Manila, 2004)

The International Golden Link 2005 prize of the Association for the

Communications and Electronics of the Military Forces, USA for “The most

innovative solution”, at the International Defense or Civil Government

section

Finalist at eEurope Awards 2005, Manchester, UK

1st European Country in terms of electronic announcements delivered to

JOUE (more than 99% of announcements)


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Public e-Procurement Setup

The Electronic System for Public Procurement The Electronic System for Public Procurement is the web-based system used for

awarding PP contracts by electronic means.

2002 - e-Licitatie (pilot project)

2006 - e-Licitatie extended version, in compliance with the new legal provisions for

public procurement which have transposed Directives 2004/17/EC and 2004/18/EC

2008 – e-Licitatie Manchester declaration compliance version

Government Decision for the fulfillment of the commitments regarding public procurement, laid down in the Manchester Declaration: starting with 2008, contracting authorities are compelled to use electronic means for at least 20% of public procurement – around 3.5 bilion EUR.

2008 Latest news


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E-government “classic” challenges

Data tsunami

Citizen education

Lack of data reusability

Better services!More transparency!

Cost cuts!


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Here comes the flood …

Number of transistors on

a chip doubles every two

years. (Moore's Law)

Over the past three years,

market data volumes have

risen by 1,750 percent (ComStock, 2005)

Government have to deal with an increase of volume of data to be processed


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Here comes the flood …

How do you protect the data? (Do you assure its Confidentiality, Integrity and Availability? How do you assure its Reliability?)

Who is the owner? (How silo-oriented is your culture?)

How do you use it? (How much information can you extract from your data?)

Government have to deal with an increase of volume of data to be processed


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… rising expectancies of citizens

Better services!More transparency!

Cost cuts!

“Nokia now makes

twelve phones every

second”

user bandwidth

requirements double

every 12 months

Citizen expectancies rises as their digital education increases. This happens as more

devices and commercial services are available and used.


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Low or inexistent data reusability

Providers Consumers Citizen

X Y

X × Y ?


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E-government post-classic challenges

Ivory tower approach

Low business approach

Low outcome orientation

Low maturity

BUYERFINDS

SELLER

NEGOTIATION

PAYMENT

SALE

DELIVERY

POST-SALEACTIVITY

SELECTIONOF GOODS


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Ivory tower approach

How often does e-government providers:• Analyze the customer needs and

satisfaction?• Analyze the customer behavior?• Prioritize the investments according with

the above?• Give up the projects without usage?

What is the percentage of e-government promotion and advertising in each project?

Too often the customer is the political layer, who has the power to finance the projects. Then, the citizen is

consulted mostly through intermediary (representative institutions).


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E-commerce business approach

SEARCH ENGINE

SHOPPING BOT

AGGREGATOR

ON-LINE CATALOG

AUTOMATED AGENTS

TRACKING AGENT

ON-LINE HELP

INTERNET TELEPHONY

CUSTOMER PREFERENCES

BARGAINING STRATEGIES

PRICE SENSITIVITIES

CREDIT/PAYMENT INFORMATION

ON-LINE PROBLEM REPORTS

FOLLOW-ON SALES OPPORTUNITIES

SOME TECHNOLOGIES USED: SOME INFORMATION GATHERED:

BROWSING BEHAVIOR

DELIVERY REQUIREMENTSE-PAYMENT SYSTEMS

CONFIGURATOR

RECOMMENDER AGENT

TRANSACTION PROCESSOR

DATA INTERCHANGE

CRYPTOGRAPHY

BROWSER SHARING

MARKET BASKET

PERSONAL DATA

CUSTOMER SATISFACTION

SEARCH BEHAVIOR

EFFECTIVENESS OF PROMOTIONS

BUYERFINDS

SELLER

NEGOTIATION

PAYMENT

SALE

DELIVERY

POST-SALEACTIVITY

SELECTIONOF GOODS


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Low outcome orientation

Any investment in IT&C should target the improvement of business processes:

• Need for an Governmental Architecture Framework (European?)• Need for a Business Process Analysis methodology (Added

Value oriented vs. Cost oriented)• Need for standards (open?, public?, proprietary?)


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How Mature Is Your Organization?Level Human

Capital

Knowledge

Processes

Culture Infrastructure

OPERATE Individual Personal Me Manual systems of non-networked PCs

CONSOLIDATE Functional group

Department Our group vs. the rest of the organization

Functional systems

INTEGRATE Enterprisegroup

Enterprise All of us Enterprise Systems

OPTIMIZE Enterprisegroup

Extended enterprise

Our partners and us

Extended enterprise systems

INNOVATE Dynamic network

Situations matrix

Adaptive groupings

Adaptive systems

The Business Intelligence Competency Center: A SAS® Approach


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E-government ToBe

The new shape of the Agency for Information

Society Services:• Going out of silos

• Central Provisioning

• Administration data exchange

• Unified methodologies

• New version of IT public servant

• Agency Core Business

Conclusions


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Going out of silos

As Is To Be

Central provisioning

Unified methodologies

Standardization


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Central Provisioning

Common knowledge pool

Costs cuts

Simultaneous improvement

Cross-domain analysis

Improved security

Government CIO Council

ASSI Public & Public Servants


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Administration data exchange phase 0


X Y


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X Y

X × Y ?


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Providers Consumers

Citizen

X Y

X + Y

“e-guvernare”

Alternative

ASSI ASSI


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Unified methodologies

InformatizationBusiness process

improvement

Enterprise architecture model

BA

DA

AA

TA

Business Architecture

Data Architecture

Application Architecture

Technology Architecture


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Standardization

Open Standards

Common Interface Templates

Service Level Agreement Framework


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New version of IT public servant

Programmer Business process analyst

Common methodologies

Training


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Agency challenges

Transition from application oriented to client oriented structure

• Able to design, manage and develop new projects

• Separation of services, middleware and infrastructure

• Business continuity

• Added services (audit, consulting, security, e-government regulation)

Financial autonomy

• Added-value oriented

• Financially self-sustained

Sustainability

• A performance tool for any government

• A partner for other public institutions


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Agency Core Business

Client Support(call center)

New

Ser

vice

s Im

ple

men

tati

on

(P

roje

ct M

anag

emen

t)

Cu

sto

mer

Rel

atio

ns

Str

ateg

ic P

artn

ersh

ips

Po

lici

es a

nd

Reg

ula

tio

ns

Copywriting

SW Suport

HW Suport

Security

Skill Center

Providers


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4 Conclusions

Because of a strong link with its finance providers and a weak link

with its end users, e-government may invest in useless projects (as

“dot-com” companies in the 90’s)

A specialized institution is useful in developing e-government,

preserving knowledge and going toward government as a single

organization

An output or outcome-oriented metric (i.e. cost per user or cost per

burden saved) may affect the political trust, support and financing

therefore a fall of e-government as we know it.

Since a service is delivered to a customer a sale should be made

(Know Your Customers!)


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Thank you for your participation!Thank you for your participation!

[email protected]@assi.ro

Bibliography:

• David Osborne, Ted Gaebler, Reinventing Government : How the Entrepreneurial Spirit is Transforming the Public Sector

• The Chief Information Officers Council - Federal Enterprise Architecture - www.cio.gov/Documents/fedarch1.pdf

• Miller, Gloria J., ed. 2005. The Business Intelligence Competency Center: A SAS® Approach. Cary, NC: SAS Institute Inc.

• US Census Bureau - http://www.census.gov• Porter, M. E. (2001), Strategy and the Internet, Harvard Business Review, 79(3)• Viktor Mayer-Schönberger, Harvard University, From Electronic Government to

Information Government• Alberta TREASURY, 1996, Measuring Performance, A Reference Guide • https://www.econ.kuleuven.be/eng/tew/academic/liris/education/SlidesBIS/

Hoofdstuk%2010%20e-commerce.ppt#351,1,Hoofdstuk 10: E-commerce

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